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This paper was written by Robin Bloor of Baroudi Bloor, a research, analysis and strategic advisory com-
pany serving the IT industry.
Robin Bloor is Research Director of Baroudi Bloor International Inc and President of Bloor Research., one
of the world's leading IT analyst and consultancy organization distributing research and analysis to IT user
and vendor organizations throughout the world. Contact him at robin@baroudi.com.