Comparison of several VOIP solutions Taken from Epygi Marketing and Sipx Wiki

Zytell sells, distributes & provides support for Sipxecs and Epygi as they provide a better solution
Modified from: http://sipx-wiki.calivia.com/index.php/Asterisk_NOW_vs._sipXecs_vs._SwitchVox_vs._Trixbox_Pro_-_Comparing_User_Benefits
Key Feature sipXecs SwitchVox Trixbox Pro Epygi
Target Large enterprise Small – medium
Solutions small to medium Anybody they can get.
solutions, requiring businesses. Models
business with extra This is a spin off of an
HA and complex scale to the needs of the
money to spend open source solution.
network support customer.

Update pricing Technician time, same as switchvox

yearly fees, per Free through Zytell.
model possible breakage only every extension
user charges, per Factory tested so
troubleshooting, no matter the type is
feature charges minimal potential issues.
updates free charged a yearly fee.
Core License for the management Closed source, Closed, Updates free
LGPL Closed source, Hosted.
Capabilities system Requires activation through Zytell
Solution Model. Note: For Trixbox
Fonality hosts the entire Hosted. Runs on
Runs on your server Runs on your server Runs on integrated box
configuration management Fonality's server
solution.
18 to 200 per box, can
Number of users 10 to 10.000 10 to 200 10 to 200 chain boxes to provide for
any size needed
Number of trunk lines. Note:
unlimited PCI slot limit PCI slot limit unlimited
sipXecs uses external GWs.
unlimited, Note: uses depends on customer
Number of analog (FXS) lines. external Gws at PCI slot limit PCI slot limit needs, various options
additional costs avaiable
10 to 64 depending on
unlimited, depends 60, assumes dual hardware, multiply by
Number of simultaneous calls 60
on bandwidth core xeon/ 2gb RAM number of boxes in use for
true capability
Automatic trunk fail-over when
yes no no Yes
busy or unavailable
Redundant call control yes no no Yes?
Individual user Web portal for self-
yes no yes Yes
control
Plug & play management for
yes no no Yes
devices from many vendors
Built-in Presence Server yes no no Yes
Does not include any "phone
home" code, i.e does not collect
yes, but does require
data and reports it back to yes no no
registration
someone, and does not require
registration to use
Available language packs (UI,
dialplan and prompts) for US
English, UK English, French, some, more available
yes no no
Canadian-French, Spanish, SA- shortly
Spanish, German, Dutch,
Portuguese

Device Plug & play configuration of phones yes no no Yes

Configuration &
maybe for external
Management Plug & play configuration of PSTN
yes no no gateways, not required
gateways
since gateway is included
Automatic device discovery
yes yes no Yes
(phones & GWs)
Device firmware management yes yes yes Yes
Backup and restore of device Yes, automatic feature that
yes yes no
configuration data others don't have
Group inheritance of device
yes no no no?
configuration parameters
Remote restart of phones yes yes no Yes
Configuration of SIP trunks yes yes yes Yes
Administration of user phone books
(create company and individual
yes no no ?
directories and auto-load them into
the phones)

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 Key Feature sipXecs SwitchVox Trixbox Pro Epygi
User Wizard to create a new user and
Management phone in a few clicks. Phones auto- yes no no Yes
provisioned.
Basic user administration (create
yes yes yes Yes
an account)
yes via extension or
Configurable per user permissions yes, based on ext
no no authentication process (i.e.
for call authorization only
more robust!)
Advanced user management (speed
yes via extension, not by
dial w/ BLF, assignment of phones, yes no no
group
call forwarding, user groups)
User alias functionality (user can
have several numeric or alpha- yes yes no Yes but limited
numeric aliases)
Individual (per user) zero-out
destination configuration from yes no no Yes
voicemail to anywhere
Comprehensive search for users,
yes no no Yes
phones, extensions, etc.

User Self- Per user Web portal for the

Control Portal personal administration of user yes yes yes Yes
specific features and preferences
Individual management of unified
yes yes yes Yes
messaging preferences
Personal user Web portal for
Voicemail retrieval and yes yes yes Yes
management
Personal auto-attendant for calls
yes yes no Yes
that roll-over to voicemail
Per user individual Speed Dial
yes yes no Yes
configuration
Per user individual configuration of
presence (BLF - Busy Lamp Field yes yes no Yes
feature)
Per user individual call forwarding
yes no no Yes
configuration
Time-based find-me / follow-me yes yes yes Yes
Individual call blocking rule no no no Yes
Corporate directory yes yes yes Yes
Corporate directory configured into
yes no no possible
the user's phone(s)
Individual call history yes no yes Yes
Call Center supervisor agent
yes no no Yes, with appropriate box
monitoring
Upload & manage user voice
no no yes Yes
prompts using the Web UI
Third party call control from a
no no yes possible with add on
specific client. I.e. Trixbox HUD.

Localization Uploadable language packs that

include Web UI translation, voice
yes no no Yes
prompts, dialplans, call progress
tone settings
Configuration of language for
system (voice) prompts / multiple yes no no Yes
languages can be used
Per user individual selection of
yes no no ?
language for personal voicemail
Loadable localized (region specific)
yes no no ?
dialplan.
User Interface language dependent
on individual browser locale with yes no yes ?
many languages co-existing.

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 Key Feature sipXecs SwitchVox Trixbox Pro Epygi
Dial Plan Basic dial plan administration yes yes yes Yes
Advanced dial plan management
with automatic failover to alternate yes no yes Yes
route or gateway
Time-based rules based on
yes no no Yes
configurable schedules
Management of SIP Routing (SIP
URL dialing, outbound SBC yes no no Yes, depends on needs
selection, ENUM, ISN)
Manipulation of Caller ID per user
yes yes yes Yes
and per route / GW
IVR based Diagnostics Mode no yes no ?

Features Configuration of auto-attendant yes yes yes Yes

Configuration of music on hold yes yes yes Yes
Configuration of call park orbits yes yes yes Yes
Configuration of voicemail yes yes yes Yes
Configuration of page groups.
Note: Switchvox/Trixbox supports 1 yes yes, limited yes, limited Yes
blast group with 10 members max
Configuration of Intercom w/
yes yes no Yes
groups
Configuration of meet-me
no yes no Yes
Conferencing

Call Center Configure several distributed ACD

yes yes no yes with ACD module?
(ACD) solution servers
Configuration of ACD queues and
lines. Note: Trixbox Standard (free) yes no no yes with ACD module?
does not include an ACD.
Configuration of overflow behavior
yes yes no yes with ACD module?
and destinations
Limit the total number of callers in
yes yes no yes with ACD module?
the queue
Configuration of call routing
yes no no yes with ACD module?
scheme
Configuration of call answer mode
yes yes no yes with ACD module?
(e.g. to save toll charges)
Configuration of queue audio
yes no no yes with ACD module?
(music on hold)
Configuration of audio
announcements when queue is yes yes no yes with ACD module?
entered or left
ACD real-time reports yes yes no yes with ACD module?
ACD historic reports yes no no yes with ACD module?
Configuration of wrap-up time yes yes no yes with ACD module?
Automatic agent sign-out if calls
yes no no yes with ACD module?
are not picked up
Announce position in queue and
no no no yes with ACD module?
estimated hold time

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 Key Feature sipXecs SwitchVox Trixbox Pro Epygi
Reports & Historic CDR reports displayed
yes yes no Yes
Diagnostics inside the admin interface
Active calls display yes yes yes Yes
Report on active SIP registrations yes yes no Yes
Snapshot logs for system
diagnostics. Note: Trixbox
yes yes no Yes
maintenance done in a hosting
model.
Login history for admins and users
to the user portal, failed and yes no no ?
successful

IT Integration Web Services SOAP interface for all

yes no no API available for this
configuration operations
Import / Export users & devices via xml and API. Generally
yes no no
from and to Excel (.csv files) not suggested.
LDAP integration, UI configurable yes no no ?
Integration with Microsoft Active
yes no no ?
Directory
Integration with Microsoft
yes no no probably
Exchange 2007
Export of reports to Excel (.csv) yes no no Yes

System Setting of system time & timezone yes yes yes Yes
Administration Auto-generated / managed SIP no no yes Yes
passwords for enhanced security
Backup & Restore yes yes yes Yes
Automated network services tests
yes no yes ?
for simplified installation
Administration of a high-availability
yes no no maybe
system
Multiple admin accounts yes no no Yes
Server statistics graphs and SNMP yes no no ?
Free of advertisement yes yes yes Yes

Technical Unknown. Closed

Data store Database Hosted by Fonality XML
Details source.
Java Web Unknown. Closed
Technology Hosted by Fonality cgi web application
Application source.

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