451u1advanced Human Resource Management

451U1-ADVANCED HUMAN RESOURCE MANAGEMENT
DR G R DAMODARAN COLLEGE OF SCIENCE

GRD INSTITUTE OF MANAGEMENT
MBA 2009 BATCH
IV SEMESTER
ADVANCED HUMAN RESOURCE MANAGEMENT – 451U1
MULTIPLE CHOICE QUESTIONS
1. which of the following are phases of career development except ?

a. Performance Phase .
b. Direction Phase .
c. Assessment Phase .
d. Development Phase .
Answer : B
2. Performance Appraisal is a primary HRM process that links employees and organizations and
provides input for other processes through these means
a. Identification, Measurement, Management
b. Assessment, Direction, Development
c. Recruitment, Selection, Onboarding
d. Skill, Effort, Responsibility
Answer :D
3. Total compensation is all forms of direct and indirect compensation paid or provided to the
employee in recognition of employment status and performance. All of the following are forms of direct
compensation except
a. Base Pay .
b. Variable Pay.
c. Statutory Benefits .
d. Stock Benefits .
Answer :D
4. Groups can be rewarded in a Pay for Peformance plan in all of the following ways except
a. Gain sharing
b. Bonus
c. Awards
d. Merit
Answer :D
5. Benefits that are required by law to provide to all employees are called __________.
a. Medical Benefits .
b. Direct Benefits .
c. Involuntary Benefits .
d. Statutory Benefits .
Answer :B
6. All of the following are statutory benefits except
a. Social Security
b. Unemployment Insurance
c. Medical Insurance
d. Workers Compensation
Answer :B
7. Communicating effectively is very important for organizations and it has been done mostly in
these ways except
a. Information dissemination
b. Employer Feedback
c. Employee Feedback
d. EAP
Answer :A
8. Quality- oriented organization primary concern centers around
a. Coordination .
b. Communication .
c. Human Resources .
d. Discipline .
Answer :C
9. Protections and privileges negotiated for, and provided by, a legal and binding contract (e.g.,
union contract, employment contract, etc) for employees are called
a. Statutory Rights .
b. Privileged Rights.
c. Contractual Rights .
d. Psychological Contract .
Answer :A
10. Typically, unions negotiate terms and conditions for represented employees in the areas of
Wages, Hours, and Employment Conditions. Negotiation for Hours are for
a. Holidays, Vacation, Shifts, Overtime rates .
b. Flextime, Parental Leave, Vacation, Holida.ys .
c. Shifts, Flextime, Seniority Positions, Travel Pay .
d. Overtime, Promotions, Parental Leave, Shifts .
Answer :C
11. If a worker gets injured on the job while performing duties of his job, the employer is obligated to
pay the expenses of the injured employee who may become unemployed under the statutory benefits of
a. Unemployment Insurance .
b. Medical Insurance .
c. Workers Compensation Insurance .
d. Employers Compensation Insurance .
Answer :D
12. The second stage of internationalism where there is a limited need for impact on local HRM
practices communications, incentives, and product training is called
a. Subsidiaries and Joint Ventures .
b. Transnational .
c. Export Operations .
d. Multinational .
Answer :D
13. Phase of Career Development which is focused on helping employees to identify strengths and
weaknesses that may affect future performance.
a. Direction Phase
b. Assessment Phase
c. Development Phase
d. Training Phase
Answer :C
14. Measuring Peformance is based on a measurement approach that can be broken down to type of
judgment and measurement focus. All of the following are ways to appraise performance based on
measurement focus except
a. Trait .
b. Behavior .
c. Outcome .
d. Relative .
Answer :C
15. The systematic process of making job evaluation determinations about a job based upon its
content and the way in which it actually functions within the organization is called
a. Job Evaluation .
b. Job Determination .
c. Job Analysis .
d. Job Grading .
Answer :C
16. Pay-For-Performance System
a. Seeks to acknowledge differences in employee or group contributions.
b. Responds to the fact that organizational performance is a function of individual or group
performance.
c. Uses pay to attract, retain and motivate employees relative to their performance and
contribution.
d. All of the Above.
Answer :D
17. Human Resource Management aims to maximize employees as well as organizational
a. Effectiveness .
b. Economy .
c. Efficiency .
d. Performativity .
Answer :A
18. Communications is critical to establishing and sustaining a healthy employee relations
environment. In communication these processes can occur in this order
a. Communication Channel, Noise, Sender encodes msg, Noise, Receiver Decodes msg, Feedback .
b. Sender encodes msg, Communication Channel, Noise, Receiver Decodes msg, Feedback, and
Noise .
c. Receiver Decodes Msg, Noise, Sender encodes msg, Noise, Communication Channel .
d. Sender decodes msg, Communication Channel, Noise, Receiver encodes msg, and Feedback,
and Noise.
Answer : D
19. HMO stands for
a. Health Maintenance Organization.
b. Human mental organization .
c. Hazards Maintenance Organization .
d. Humors Mechanical Organ .
Answer : A
20. The National Labors Relations Board is concerned with making sure the Wagner Act is not
violated. It is violated when employers
a. Interfere with the right to form a union and to contract .
b. Interfere with the administration and financing of a company .
c. Refuse to bargain collectively in good faith.
d. Refuse to contract collectively with their employees .
Answer : D
21. PPO stands for
a. Presumption Provider Organization.
b. Preferred Provider Organization.
c. Profit Provider Organization.
d. Performance Provider Organization.
Answer : B
22. A cultural dimension that affects the success of HRM practices in most countries where relative
emphasis is on hierarchical status is called
a. Individualism.
b. Power Distance.
c. Uncertainty .
d. Avoidance.
Answer : B
23. The direction phase focuses the employee on determining the type of career and work that will
best leverage strengths and weaknesses and a general plan for achieving those objectives. One of the
ways of making a determination is through
a. Career Planning Workshops .

b. Succession Planning .
c. Individual Career Counseling .
d. Job Shadowing .
Answer : B
24. A number of potential problem areas may affect the quality of performance measurement results
in performance appraisal such as
a. Rater error and bias (halo, range restriction, personal bias, and comparability).
b. Influence of liking.
c. Organizational politics.
d. All of the above.
Answer : A
25. Requires recordkeeping and overtime pay for covered employees. Defines ?exempt? and
?nonexempt? employees for protection by this law. The law also is the basis for defining the minimum
wage in the U.S.
a. Internal Revenue Code .
b. Wages and Salary Act .
c. Fair Labors Standard Act .
d. Equal Minimum Pay Act .
Answer : A
26. A corporate-wide pay plan that uses a structured formula to allocate a portion of annual company
profits to employees as a contribution to a retirement arrangement or as a year-end cash payment.
a. Gainsharing
b. Profit Sharing
c. ESOP Sharing
d. COBRA Plan
Answer : A
27. For companies with this many or more, employees, the Family and Medical Leave Act requires
that qualified employees (one yr. of service and not highly compensated) be given up to12 weeks of
unpaid leave for birth or adoption of a child, care of a sick spouse, child, or parent, and extended care for
the health of an employee whose illness may interfere with job performance
a. 25
b. 50
c.75
d. 70
Answer : D
28. All of the following are ways for information dissemination to occur except
a. Employee Handbooks
b.Employee Attitude Surveys
c.Employee Websites
d. HR Websites
Answer : D
29. Management interventions that give employees multiple opportunities to correct undesirable
behavior is called
a. Progressive Discipline .
b. Regressive Discipline .
c. Positive Discipline .
d. Negative Discipline.
Answer : B
30. COBRA Insurance stands for
a. Consolidated Oriented Reconciliation act 1985.
b. Consolidated omnibus Reconstruction act 1985.
c. Consolidated omnibus Reconciliation act 1985 .
d. Consolidated omnibus Reorgansation act 1985.
Answer : C
31. Today, this many states have Workers Compensation Laws that are designed to provide a no fault
recourse for affected employees, provide prompt and reasonable medical coverage for effected
employees and income to them and their families, and encourage and promote workplace safety
a. 45
b. 46
c. 47
d. 48
Answer : A
32. A staff management strategy that hires management from home country to manage a non-home
country operation is known as the
a. Geocentric Approach.
b. Ethnocentric Approach.
c. Polycentric Approach.
d. Nationalistic Approach.
Answer : D
33. Many professional, career-minded people marry, or have close relationships with, another person
with a similar commitment to meeting career objectives. They are said to face challenges based on a
a. Individualistic Career .
b. Professional Career .
c. Dual Career .
d. Family-based Career .
Answer : B
34. Effective __________ of the most appropriate employee performance dimensions is a key to the
success of the performance appraisal process.
a. Identification
b. Management
c. Measurement
d. Appraisal
Answer : D
35. ___________ is a pay concept that calls for comparable pay for jobs that require comparable
levels of skill, effort, responsibility and have comparable working conditions even if the job content is
different.
a. Skill based pay
b. Hour based pay
c. Activity base pay
d. Responsibility pay
Answer : A
36. ____________is a corporate-wide pay plan that rewards employees with stock grants or stock
options based upon a structured formula
a. stock option paln
b. poverty planning
c. insurance plan
d. reward paln
Answer : A
37. _____________ protects an employees to transfer between medical plans without a gap in
coverage due to a pre-existing condition provided he/she has been covered by the previous plan for one
month, or more at 12 months there is guaranteed full coverage.
a. Mediclaim
b. Preventive insurance
c. Mutual funds
d. Guaranteed insurance
Answer : A
38. ______________are structured processes that allow an employee to voice disagreement over a
management decision or action and to work with management toward resolution
a. dispute handling
b. coercion
c. Management by objectives
d. Workers pariticipation
Answer : C
39. _______________ is a counseling-based process that encourages employees to assume
responsibility for their own behavior.
a. Mentoring
b. Counseling
c. Advicing
d. understanding
Answer : A
40. __________________was passed in 1959 to protect union members from corrupt union
leadership and mismanagement.
a. Union act
b. LWIR
c. Factories act
d. PF act
Answer : A
41. Passed in 1970, _______________extended the protection of employees in the workplace by
imposing three major requirements on employers.
a. ESI act
b. Factories act
c. PF act
d. All of the above
Answer : A
42. A staffing approach that takes management staff from host country is _____________ in its
approach to staffing.
a. Humanistic
b. Authoritative
c. Democratic
d. rude
Answer : C
43. _______________ is an ongoing and formalized effort that recognizes employees as valuable
organizational resources and focuses on developing them to their fullest, practical performance potential.
a. Performance appraisal
b. Potential appraisal
c. OD
d. HRD
Answer : A
44. Fundamental Employee Performance Dimensions are broken down into the ___________and
_____________dimensions.
a. Self , superior
b. Active , passive
c. Skill, capacity
d.Present ,future
Answer : C
45. _________________is all forms of direct and indirect compensation paid or provided to the
employee in recognition of employment status and performance.
a. Pay
b. Reward
c. Recognition
d. Return
Answer : A
46.______________ tend to work best in larger organizations where gainsharing may not be viable.
a. Bonus
b. Stock option
c. Recognition
d. Profit sharing
Answer : B
47. These are individuals or groups with the power to determine that a change will occur
a. change sponsor
b. change target
c. change agent
d. change reverter
Answer : B
48. These are individuals or groups responsible for seeing that a previously determined change occurs
a. change sponsor
b. change target
c. change agent
d.change reverter
Answer : D
49. These are individuals or groups who are asked to change something (knowledge, skills, or
behavior) as a result of the change
a. change sponsor
b. change target
c. change agent
d. change reverter
Answer : A
50. Shift of position over time and Variation referred to location is referred as
a. motion
b. change
c. transition
d. transformation
Answer : D
51. Transformation referred to a structure and May have nothing to do with location
a. motion
b. change
c. transition
d. transformation
Answer : A
52. The indefinite continued progress of existence in past, present and future regarded as a whole.
a. forecast
b. time
c. prediction
d. judging
Answer : A
53. Organizational Behavior is a study of investigating the impact of:
a. Employees' behavior in an organization
b. Societal behavior on an organization
c. Country's culture on an organization
d. Country's economy on an organization
Answer : A
54. Which of the following term is used to identify, "what the job holder does"? "how it is done"? &
"why it is done"?
a. Job specification .
b. Job evaluation .
c. Job description .
d. Job title .
Answer : C
55. Which of the following term is used to identify the physical & mental skills, required to perform
by an individual within a particular position in an organization?
a. Job title .
b. Job specification .
c. Job description.
d. Job evaluation .
Answer : B
56. Jobs are compensated on the basis of:
a. Job analysis
b. Job specification
c. Job worth
d. Job description
Answer : C
57. _______________ is the main source of innovations.
a. Upgraded technology
b. Human mind
c. Competitors' pressure
d. Research & Development
Answer : B
58. Which of the following HR function is the basic element of recruitment?
a. Attract the job applicants for the particular post .
b. Select the best one among all applicants .
c. Train the people as per organizational requirements .
d. Fire the non-performing employees .
Answer : A
59. “A person is known by the company he/she keeps”; is well described by which of the term?
a. Prejudice
b. Stereotype
c. Introversion
d. Extroversion
Answer : D
60. Terms "Interpersonal skills" and "Human skills" are used for:
a. Two different skills
b. Different managerial skills
c. Operational skills
d. Same managerial skills
Answer : D
61. Which of the following abilities are categorized as the Technical skill of an individual?
a.Judgment & creativity.
b. Analysis & communication.
c. Knowledge & proficiency .
d. Innovation & advancement.
Answer : C
62. The intellectual & mechanical process used by an organization to transform inputs into outputs is
termed as:
a. Task .
b. People .
c. Structure .
d. Technology .
Answer : D
63. Under which of the following authority, an HR manager took the decision to provide training to its
employees regarding the operations of newly installed machine?
a. Staff .
b. Functional.
c. Line.
d. Implied.
Answer : C
64. Which one of the following is NOT the characteristic of a Virtual Team?
a. Lack of non verbal signals .
b. Limited social contact .
c. Increased social relationship .
d. Ability to overcome time and space constraints .
Answer : C
65. Which of the following functions of HRM deals with 'Collective Bargaining'?
a. Staffing.
b. Forcasting.
c. Employee-assistance management.
d. Employee-relations management.
Answer : D
66. 'There is no need to make any new appointment'; therefore, the organization has transfered Mr.
Azam to another branch. This step of the organization is taken to:
a. Increase the labor supply than demand
b. Maintain the balance of labor supply and demand
c. Decrease the labor supply than demand
d. Devastate the balance of labor supply and demand
Answer : B
67. A test conducted to ensure the biological fitness of an individual by identifying the presence of any
inherited diseases like diabetes, heart diseases, neurological disorders etc, is termed as:
a. Hereditary testing.
b. Gene testing.
c. Instinct testing.
d. Genetic testing.
Answer : D
68. Which of the given employment testing approach requires individuals to perform activities similar
to those they might encounter in an actual job?
a. In-basket technique.
b. Role playing.
c. Interview simulations.
d. Case study.
Answer : B
69. According to which of the following interview type, several applicants are being interviewed by
one or more company representatives?
a. One-to-one interview.
b. Panel interview.
c. Group interview.
d. Stress interview.
Answer : C
70. 'Material wastage has increased to greater extent due to using outdated machinery'. This issue
can be resolved by:
a. Train machine operators regarding its operations.
b. Replacing the existing machinery with the new one.
c. Using new raw material in production.
d. No action is required as it is not a noticeable issue.
Answer : B
71. Previous company records & customer satisfaction surveys may serve as a source for:
a. Cultivating learning culture within the organization.
b. Determining deficiency that require training.
c. Developing career development plans for employees.
d. Identifying training outcomes through evaluation.
Answer : B
72. Evaluation of training program is conducted:
a. At the initial stage while design a training.
b. Prior to need assessment phase.
c. Parallel to design a training content.
d. At the last stage of training.
Answer : D
73. HR managers play vital role in:
a. Setting production targets
b. Formulating strategies
c. Publishing financial statements
d. Preparing reports for shareholders
Answer : B
74. Which of the following are the groups of social nature that are formed around friendship and
common interests?
a. Formal .
b. Structured.
c. Informal.
d. Unstructured.
Answer : C
75. Initially the personnel department was only involved in:

a. Recruitment & selection .
b. Compensation & benefits .
c. Training & development .
d. Scheduling vacations .
Answer : D
76. 'Career counseling' is part of which of the following functions of HRM?
a. Compensation & benefits.
b. Planning & selection.
c. Training & development.
d. Maintainence of HRIS.
Answer : B
77. 'Fair employment legislation' is applicable to which of the following?
a. Collective bargaining.
b. Planning & selection.
c. Training & development.
d. Grapevine network.
Answer : B
78. Which one of the following is NOT included in 'Training and Development'?
a. Orientation.
b. Career development.
c. Employee education.
d. Recruitment.
Answer : D
79. Jamal Enterprises' top management refused to consider its female marketing manager for the post
of Vice President. This action of the company is representing which of the following?
a. Gender discrimination.
b. Legal consideration.
c. repeal discrimination.
d. Glass ceiling effect.
Answer : A
80. The process of discovering potential candidates for actual or anticipated organizational vacancies
is known as:
a. HR planning.
b. Job analysis.
c. Recruitment.
d. Selection.
Answer : C
81. The hiring process comprise which of the following steps?
a. Selection, Recruitment & performance appraisals.
b. Recruitment, Selection & Socialization.
c. Selection, Orientation & Development.
d. Job analysis, Selection & Training.
Answer : B
82. Which of the following defines the process of 'Recruitment'?
a. Forecasting the demand of human resources.
b. Forecasting the supply of human resources.
c. Discovering potential job candidates for a particular position.
d. Making a “hire” or “no hire” decisions.
Answer : C
83. The number of people hired for a particular job compared to the number of individuals in the
applicant pool Is often expressed as:
a. Application ratio.
b. Recruitment ratio.
c. Selection ratio.
d. Employment ratio.
Answer : C
84. The extent to which an employment selection test provides consistent results is known as:
a. Reliability.
b. Dependability.
c. Consistency.
d. Trustworthiness.
Answer : A
85. Which of the following test indicates the person's inclination towards a particular occupation that
provides satisfaction to that individual?
a. Vocational interest test.
b. Cognitive aptitude test.
c. Personality test.
d. Psychomotor abilities test.
Answer : A
86. All of the following areas are covered in an employee orientation program, EXCEPT:
a. Organizational history
b. Employee benefits
c. Organizational issues
d. Organizational politics
Answer : D
87. Which of the following term reflects the process of preparing organizational people according to
the future needs?
a. Learning.
b. Training.
c. Development.
d. Need analysis.
Answer : C
88. Which of the following term best represents the individuals who have interests in an organization
and are influenced by it?
a. Workforce.
b. Stakeholders.
c. Customers.
d. Stockholders.
Answer : B
89. Mr. Ahmed was working as a computer operator, but he was unable to work in Ms Excel with the
required speed. Due to this reason management has forcefully retired him & appointed a new person to
replace him, the company is said to be indulged in:
a. Rightsizing.
b.Affirmative action.
c. Downsizing.
d. Discrimination.
Answer : A
90. “Self-motivated & result oriented individuals with sound knowledge of combined cycle gas turbine
power plant operations and practical experience of mechanical, electrical and I&C maintenance of plant.”
This section of job advertisement represents which of the given term?
a. Job analysis.
b. Job description.
c. Job specification.
d. Job evaluation.
Answer : C
91. Which of the following statement represents "effectiveness"?
a. Achieve most output in less time.
b. Achieve mass production.
c. Achieve most output with least input.
d. Achieve organizational goals.
Answer : D
92. The re-arrangement of organizational structure & change in organizational culture is accomplished
during:
a. Task analysis.
b. Organizational analysis.
c. Person analysis.
d. Management analysis.
Answer : D
93. Decision regarding the delivery medium for training is made prior to which of the following step?
a. Evaluating the training program.
b. Designing the contents of training to be delivered.
c. Identifying whether the training is required or not.
d. Conducting need assessment to identify issues.
Answer : B
94. Organization, where employees are provided with the opportunity to learn on continuous basis is
known as:
a. Formal.
b. Informal.
c. Bureaucratic.
d. Learning.
Answer : D
95. Which of the following statement defines 'Socialization'?.
a. The formation of an attachment bond between an infant and its career.
b. The tendency of social theorists to explain everything in terms of social causes.
c. The process of becoming part of a society by learning its norms and values.
d. The historical process by which societies change from traditional to modern ones.
Answer : A
96. The screening used to reduce absenteeism on the basis of medical problems and to establish a
baseline for future health insurance claims, is:
a. Physical examination.
b. Personality test.
c. Polygraph test.
d. Substance abuse.
Answer : A
97. In order to appoint a lecturer for management, the senior faculty asked Mr. Ali to deliver a sample
lecture to one of the MBA batch. The evaluation form is provided to students to grade Mr. Ali as a
competent teacher in terms of his communication & convincing abilities. What type of test is said to be
conducted for the evaluation of Mr. Ali?
a. Reliable test.
b. Content-valid test.
c. Face-valid test.
d. Construct-valid test.
Answer : D
98. What measure should be needed to ensure effective recruitment?
a. Keep pool of large size to get best out of it.
b. Address personnel needs of applicants.
c. Meet economies of scale for an organization.
d. Clearly understand organizational goals .
Answer : A
99. Which of the following identifies the minimum acceptable qualification that the incumbent must
possess to perform a particular job successfully?
a. Job analysis.
b. Job specification.
c. Job description.
d. Job evaluation.
Answer : B
100. SWOT Analysis is a tool for:
a. Determining the mission.
b. Dividing missions into goals.
c. Scanning the environment.
d. Monitoring frequent performances .
Answer : C
101. People within a group who initiate the work, give new ideas and also collect information about the
task, are actually performing:
a. Information collector roles.
b. Task oriented roles.
c. Relationship oriented roles.
d. Individual roles.
Answer : B
102. Individual's behavior comprises of:
a. Heritage.
b. Perception.
c. Emotions.
d. All of the given options.
Answer : D
103. Which of the following term is used to study the collective behavior of individuals within an
organization?
a. Organizational culture.
b. Organizational norms.
c. Organizational behavior.
d. Organizational rules.
Answer : C
104. Which of the following skills are required most by the Top-level managers?
a. Technical skills.
b. Interpersonal skills.
c. Conceptual skills.
Answer : C
105. Which of the following department of an organization perform the managerial function of
matching organizational needs with the skills & abilities of the employees?
a. Finance department.
b. Marketing department.
c. Production department.
d. Human Resource department.
Answer : D
106. A practice used by different companies to reduce costs by transferring portions of work to outside
provider rather than completing it internally is termed as:
a. Planning.
b. Decentralization.
c. Restructuring.
d. Outsourcing.
Answer : D
107. Which of the following aspect should be considered during task analysis, before conducting the
training in an organization?
a. Individuals who require training.
b. Shortcomings in existing technology.
c. Ineffective feedback system of organization.
d. Areas where training is required.
Answer : D
108. As an HR manager you have collected and reviewed the information\data related to a particular
job, while conducting the job analysis. What will be your next step in this situation?
a. Maintaining and updating the jobs.
b. Identify objectives of job analysis.

c. Identify the job to be analyzed.
d. Draft job description & job specification.
Answer : D
109. Which of the following step is MOST important in creating job-fit?
a. An effective selection process.

b. Promotion and transfer of existing employees.
c. Training of employees.
d. Competitive compensation packages.
Answer : A
110. Members of an effective team should be more:
a. Extrovert.
b. Homogeneous .
c. Inflexible .
d. Introvert.
Answer : B
111. ________ team allows groups to meet without concern for space or time and enables
organizations to link workers together.
a. Process
b. Self-managed
c. Virtual
d. Cross-functional
Answer : C
a. Lack of nonverbal signals .
Answer : C
113. _____________ is an attribute of work teams which results in a level of performance that is
greater than the sum of the individual inputs.
a. Synergy
b. Enthusiasm
c. Energy
d. Initiative
Answer : A
114. Which is NOT a weakness of group decision-making?
a. Group decisions are time-consuming.

b. Groups enhance creativity through diverse views .
c. Group members suffer from ambiguous responsibilities .
d. Groups can be dominated by one or a few members.
Answer : B
115. Managers who are indulged in establishing policies & procedures are fall under which category?
a. Staff.
b. Line.
c. Functional.
d. Operational.
Answer : B
116. Which of the following term best represents the individuals who have interests in an organization
and influenced by it?
a. Workforce .
b. Stakeholders .
c. Customers .
d. Stockholders.
Answer : B
117. Who collects information from institutions & organizations outside their own, and facilitate the
organizational personnels with that gathered information?
a. Monitor.
b. Liaison.
c. Disseminator.
d. Figurehead.
Answer : C
118. Being a Figurehead, manager has to perform which of the following role?
a. Informational roles.
b. Decisional roles.
c. Interpersonal roles.
d. Sequential roles.
Answer : C
119. How many levels of management are in a traditional organization?
a. 5.
b. 3.
c. 8.
d. 4.
Answer : B
120. The ability to think about abstract & complex situations is refered to as:
a. Mechanical skill.
b. Technical skill.
c. Interpersonal skill.
d. Conceptual skill.
Answer : D
121. Controlling is mandatory to:
a. Large organizations.
b. Small & medium enterprises.
c..micro enterprises.
d. Private organizations.
Answer : C
122. "Management" is concerned with the administration of:
a. Human resource.
b. Financial resource.
c. Physical resource.
Answer : D
123. A special form of recruitment that involves placing a student in a temporary job with no obligation
either by the company to hire the student permanently or by the student to accept a permanent position
with the firm following graduation, is known as:
a. Cooperative work.
b. Student placement.
c. Internship program.
d. Student leasing.
Answer : C
124. Which of the following terminology describes the legal legislation in which job applicant should
not be rejected on the basis of discriminatory practices?
a. Affirmative action.
b. Legal compliance.
c. Equal employment opportunity.
d. Stereotype.
Answer : C
125. If the workforce of an organization represents true proportion of the community sectors in all its
job classifications, it represents the _____________________ of its affirmative action.
a. Performance
b. Gaps
c. Effectiveness
d. Discrepancies
Answer : C
126. Which of the following emerged when individuals realized the strength they could gain by joining
together to negotiate with employers?
a. Trade unions.
b. Human relation movement.
c. Employment legislations ..
d. None of the given options.
Answer : A
127. HR department became the main force behind all changes during:
a. Mechanistic period.
b. Catalytic period.
c. Organistic period .
d. Strategic period .
Answer : B
128. As a result of which of the following activity, HRIS is gaining popularity day by day?
a. Generating organizational reports.
b. Managing resources effectively.
c. Retrieving timely information.
d. Handling bundles of data.
Answer : B
129. Achievable & quality performance standards can be set with the help of accurate:
a. Job analysis.
b. Job description.
d. Job evaluation.
Answer : A
130. Organizational Behavior is a study of investigating the impact of:
a. Employees' behavior in an organization.
b. Societal behavior on an organization.
c. Country's culture on an organization.
d. Country's economy on an organization
Answer : A
131. Which of the following is the main focus of Organizational Behavior?
a. Society.
b. Stockholders.
c. People at work.
d. Union.
Answer : C
132. While conducting job analysis the 'Observation Method' is useful when:
a. Job requires more intellectual skills to complete.
b. Job is repetitive in nature.
c. Job is market oriented and requires more data.
d. Job consists of observable physical activity.
Answer : D
133. Which one of the following is NOT included in 'Training and Development'?
a. Orientation.
b. Career development.
c. Employee education.
d. Recruitment.
Answer : D
134. Staffing is a process of hiring qualified employees at the right place and at the right time, to
achieve:
a. Targeted sales goals.
b. Individual career goals.
c. Return on investment.
d. Organizational objectives.
Answer : D
135. Which of the following reflects the holding beliefs about people that place them in categories for
recognizing and accepting differences?
a. Backlash.
b. Mistrust.
c. Cohesiveness.
d. Stereotyping.
Answer : C
136. Which one is NOT the reason of joining groups by people?
a. To get affiliation.
b. To gain power.
c. To get security.
d. To get promotions.
Answer : D
137. Individual's behavior comprises of:
a. Heritage.
b. Perception.
c. Emotions.

Answer : D
138. Which of the following term is used to study the collective behavior of individuals within an
organization?
a. Organizational culture.
b. Organizational norms.
c. Organizational behavior.
d. Organizational rules.
Answer : A
139. Which of the following represents the expression "2+2=5"?
a. Efficiency.
b. Effectiveness.
c. Productivity.
d. Synergy
Answer : D
140. Formal organizations are _________ organizations.
a. Structured
b. Unstructured
c. Irrational
d. Spontaneous
Answer : A
141. Which of the following aspect should be considered during task analysis, before conducting the
training in an organization?
a.Individuals who require training.
b.Shortcomings in existing technology.
c.Ineffective feedback system of organization.
d.Areas where training is required.
Answer : D
142. Which of the following stage of training module identifies the medium of training?
a.Designing phase of training.
b.Training Need Analysis.
c.Determining training objectives.
d.Training evaluation.
Answer : A
143. The process by which people acquire skills & abilities required to perform jobs at hand, is known
as:
a.Learning.
b.Training.
c.Development.
d.Need analysis.
Answer : B
144. According to which of the following interview type, several applicants are being interviewed by
one or more company representatives?
a.One-to-one interview.
b.Panel interview.
c.Group interview.
d.Stress interview.
Answer : C
145. What could be the main consideration of an HR manager during recruitment?
a. Outsource the employee selection to recruiting agencies.
b. Screen the pool of appropriate applicants.
c. Attract a large number of applicants.
d. Only hire the experienced candidates.
Answer : B
146. Why organizations provide attractive salaries, fringe benefits, career development opportunities
and respect to their employees?
a. To attract more and more people.
b. To enforce government regulations.
c. To retain valuable human resource.
d. To be the market leader in the future.
Answer : C
147. Members of an effective team should be more:
a. Extrovert.
b. Homogeneous .
c. Inflexible .
d. Introvert.
Answer : A
a. Lack of nonverbal signals .
Answer : C
149. Organizations shifted from manual to computerized system as a result of:
a. Workforce diversity.
b. Technological advancement.
c. Stake holder’s involvement.
d. Globalization .
Answer : B
150. The intellectual & mechanical process used by an organization to transform inputs into outputs is
termed as:
a. Task.
b. People.
c. Structure.
d. Technology.
Answer : D
151. “Organizational Structure” is the basic arrangement of:
a. Financial resources
b. Employed technology
c. Physical resources
d. Organizational workforce
Answer : D
152. Who is responsible to take corrective actions in response to unforeseen problems?
a. Liaison.
b. Disturbance-handler.
c. Figurehead.
d. Spokesperson.
Answer : B
153. Which of the following best reflects the responsibility of a Disseminator?
a. Represent the organization to the outsiders.
b. Hire, train, motivate employees.
c. Perform duties that are symbolic & ceremonial in nature.
d. Transmit information to organizational members.
Answer : D
154. Which of the following characteristic/s is/are part of Conceptual skills?
a. Analytical ability.
b. Logical thinking.
c. Inductive reasoning.
Answer : D
155. Which of the following abilities are categorized as the Technical skill of an individual?
a. Judgment & creativity.
b. Analysis & communication.
c. Knowledge & proficiency.
d. Innovation & advancement.
Answer : C
156. Ratio of outputs to inputs is known as:
a. Performance.
b. Effectiveness.
c. Motivation.
d. Efficiency.
Answer : D
157. "Effectiveness" is represented by:
a. Doing things right.
b. Doing right things right.
c. Doing things right at the right time.
d. Doing things right by right person.
Answer : B
158. Which of the following HR function is the basic element of recruitment?

a. Attract the job applicants for the particular post.
b. Select the best one among all applicants.
c. Train the people as per organizational requirements.
d. Fire the non-performing employees.
Answer : A
159. A special form of recruitment that involves placing a student in a temporary job with no obligation
either by the company to hire the student permanently or by the student to accept a permanent position
with the firm following graduation, is known as:
a. Cooperative work.
b. Student placement.
c. Internship program.
d. Student leasing.
Answer : C
160. Which of the following is an online recruitment method engaged in by a single employer or group
of employers to attract a large number of applicants?
a. Job fairs.
b. Recent grads.
c. Internship programs.
d. Recruiting sites.
Answer : A
161. According to which act, pay discrimination on the basis of gender for same position &
performance is prohibited?
a. Civil rights.
b. Equal pay.
c. Worker compensation.
d. Age discrimination.
Answer : B
162. The invisible barrier that blocks females & minorities from ascending into upper levels of an
organization, is termed as:
a. Gender discrimination.
b. Glass ceiling.
c. Affirmative action .
d. stereotype.
Answer : D
163. As a result of which of the following activity, HRIS is gaining popularity day by day?
a. Generating organizational reports.
b. Managing resources effectively.
c. Retrieving timely information.
d. Handling bundles of data.
Answer : D
164. Which of the following is said to be one of the major advantages of HRIS?
a. Reduce administrative costs.
b. Involvement of computers.
c. New filing system.
d. Enhance employees’ involvement.
Answer : A
165. Which of the following is served as criteria for declaring a particular job as
worth-full ?
a. Physical motion.
b. Significance of task.
c. Mental stress.
d. Long working hours.
Answer : D
166. Which of the following condition stimulate the need of Job analysis within an organization?
a. Creation of New jobs.
b. Prior to job specification.
c. While modifying existing jobs.
Answer : D
167. The set of tasks & duties assigned to a particular person is said to be his/her:
a. Duty.
b. Responsibility.
c. Work.
d. Position.
Answer : B
168. “Self-motivated & result oriented individuals with sound knowledge of combined cycle gas turbine
power plant operations and practical experience of mechanical, electrical and I&C maintenance of plant.
Should have working experience in integrated management system environment & have an understanding
of the commercial aspects of IPPs. Must possess managerial skills to lead & deliver.”This section of job
advertisement represents which of the given term?
a. Job analysis.
b. Job description.
d. Job evaluation.
Answer : C
169. ___________ is used to describe the practice of consistently hiring relative of current employees
over other candidates..
a.optimism
b.Nepotism
c.favoritism.
d.kind hearted
Answer : B
170. This section of job advertisement represents which of the following term?
a. Job analysis.
b. Job description.
d. Job summary.
Answer : B
171. Which of the following is said to be the main focus of Organization Behavior?
a.How to become more effective in society.
b.How to best utilize human resource.
c.How to become environmental friendly.
d.How to become a market leader.
Answer : B
172. Why Interpersonal skills are essential for employees to remain effective in their jobs?
a.Helpful in the employees' motivation.

b.Enhance the employees' skills.
c.Increase the profitability of an organization.
d.Promote the centralized culture in an organization.
Answer : A
173. Biographical Information about the employee can be found in _____.
a. Employees file.
b. Employees CV.
c. Employees personal handbook.
d. Employees record.
Answer : D
174. A _____ is defined as two or more interacting and interdependent individuals who came to gather
to achieve particular objectives.
a. Community
b. Group
c. League
d .commonality
Answer : A
175. In Groups Members are ________.
a. Dependent.
b. Independent.
c. Self dependent.
d. Free .
Answer : D
176. The Groups that are established by the Organization are known as ______.
a. Formal groups.
b. Informal groups.
c. General groups.
d. Divided groups.
Answer : A
177. People Join a Group because they want _______.
a. Security.
b. Status recognition.
c. Self – esteem.
d. Fulfill social needs.
Answer : A
178. Types of Roles in Groups are
a. task oriented roles.
b. relationship roles.
c. individual roles.
d. responsibility roles.
Answer : C
179. A ______ start out as ______ but not all ______ become _____.
a. Groups team teams group
b. Groups team teams group
c. groups group teams teams
d. teams group groups team
Answer : D
180. The Elements of a team includes
a. shared leadership.
b. achievement of synergy.
c. mutual accountability.
d. independence.
Answer : B
181. The most important feature(s) that distinguish team from group is(are)
commitment to comman purpose
a.set of goals
b.mutual accountability
c.synergy
d.coordinating
Answer : A
182. Teams can be Categorized into ______ categories
a.2
b.3
c.4
d.5
Answer : A
183. Which piece of legislation introduced the statutory right to paid annual leave?
a.Employment Relations Act 1999.
b.Working Time Regulations 1998.
c.Employment Rights Act 1996.
d.Trade Union Reform and Employment Rights Act 1993.
Answer : D
184. Which of the following is addressed mainly in the Employment Rights Act 1996?
a. the right to be treated equally regardless of marital status.
b. the right to receive a written statement of particulars of employment.
c. the right to require that the employer recognises a specified union subject to appropriate
balloting of employees.
d. the right of employees in transnational companies to information and consultation.
Answer : B
185. What is the period of time within which a new employee is entitled to receive a written statement
of employment particulars?
a.3 weeks.
b.1 month.
c.2 months.
d.3 months.
Answer : B
186. Which of the following would represent a contractual enhancement of a statutory employment
right?
a.paid time off for antenatal care for a woman with 3 months’ service.
b.paid time off to look for work granted to an employee with 1 year’s service who has been sected
for redundancy .
c. 6 weeks’ notice of termination of employment for a person with 6 years of service.
d. unpaid time off to act as a justice of the peace.
Answer : B
187. _______ and ________ is a division of the employment Standard Daministration.
a.Salary , wage
b.Wage, hour
c.Hour, piece
d.piece, wage
Answer : B
188. Which of the following is NOT a form of flexible working arrangement?
a.360° appraisal.
b.annual hours contract.
c.job share.
d.part-time employment.
Answer : A
189. Which of the following is NOT an acceptable reason for introducing flexible working
arrangements?
a.to cut costs.
b.to widen the pool of potential job applicants.
c.to accommodate employees’ personal needs.
d.to reduce conflict between colleagues who have a personality clash.
Answer : C
190. Which of the following statements with regard to fixed-term contracts is INCORRECT?
a. When a fixed-term contract is not renewed, this constitutes a dismissal.
b. A fixed-term contract is a contract for a specific task or project, and expires when the work has
been completed.
c. Service over a number of fixed-term contracts can be counted together to constitute continuity
of employment.
d. Fixed-term contracts state the period over which the person will be employed and state the
date on which the contract will expire.
Answer : C
191. Which of the following can be used as terms to describe people who no longer need to go into a
centrally located office to do their work, usually because of advances in technology?
a.teleworkers.
b.homeworkers.
c.distance workers.
d.all of the above.

Answer : D
192. Many organisations gather information from employees who have given notice of their intention
to leave their job. What are these interviews usually called?
a.leaving interviews.
b.goodbye interviews.
c.termination interviews.
d.exit interviews.
Answer : D
193.The term human resource development reflects the fact that it is no longer appropriate in modern
organisations to focus on just the development of which group?
a.workers.
b.employees .
c.consultants.
d.part timers.
Answer : B
194.According to you, which of the following is most important for HRD?
a.to be clearly related to the organisation’s objectives.
b.to be clearly related to the expertise in the department.
c.to be flexible to be able to respond to sudden crisis.
d.to operate as an extension of the HRM department.
Answer : A
195.What may be particularly necessary as part of the training process where people are working in
another country?
a.e-learning.
b.discovery learning.
c.cross-cultural training.
d.activist learning.
Answer : B
196.What is the term used to describe the process of helping a new employee to settle quickly into their
job so they become efficient and productive workers?
a.action learning.
b.discovery learning.
c.sitting by Nellie.
d.induction .
Answer : D
197.Which of the following is not a stage in the systematic training cycle?
a.evaluation.
b.assessing training needs.
c.planning the training.
d.job instruction on a one to one basis.
Answer : D
198.Which of the following organisations were established in 2001 to cover learning and skills
development in a wide range of areas?
a.Training and Enterprise Councils.
b.Local Enterprise Councils.
c.Learning and Skills Council.
d.The Qualifications and Curriculum Authority.
Answer : D
199.Which of the following organisations are responsible for ‘the enhancement and improvement of the
performance of people involved in development, management, health and safety and representation of
people in the workplace’?
a.The Qualifications and Curriculum Authority.
b.The Employment National Training Organisation .
c.Training and enterprise councils.
d.National HRD.
Answer : B
200.Which of the following organisations aims at improving the quality of training and development
practices by setting national standards and by linking these to the achievement of business goals?
a.National HRD.
b.Training and enterprise councils.
c.The Employment National Training Organisation.
d.The Qualifications and Curriculum Authority.
Answer : C
201.Which national training schemes exist at advanced and foundation level?

a.New deal.
b.NVQs.
c.GNVQs.
d.Modern apprenticeships .
Answer : D
202.Which of the following is the best definition of a learning organisation?
a.An organisation which facilitates the learning of all its members and continuously transforms
itself.
b.An organisation in which the managers are encouraged to develop.
c.An organisation which facilitates the learning of all its members in order to preserve the status
quo.
d.An organisation which does a lot of training on an ad hoc basis.
Answer : C
203.Which of the following is the best term to describe people who guide and suggest suitable learning
experiences for their proteges?
a.human resource directors.
b.line managers.
c.coaches.
d.mentors .
Answer : D
204.Which of the following is true of modern apprenticeships?
a.employers had no involvement in developing the national standards.
b.employers were involved in developing national standards so they are geared to each industry
sector’s requirements.
c.different standards are set to meet local needs without any regard to national standards.
d.modern apprentice do not have to complete NVQs or any other qualifications while working.
Answer : B
205.Which of the following government-led training incentives was involved in the past in imposing a levy
on employers?
a.The Industrial Training Boards.
b.The Investors in People initiative.
c.TECs.
d.LECs.
Answer : C
206.Which of the following is not an objective of the Employment National Training Organisation?
a.To represent the employment area.
b.To develop national, sectoral and local partnerships on wider educational and training issues.
c.To promote employer investment in people as central to competitive business advantage.
d.To set national targets for training and development .
Answer : B
207. Which of the following represents the HRM aspects emphasised with regard to the needs of the
transnational organisation?
a.flexibility; communication; equal opportunities; collective bargaining.
b.flexibility; communication; diversity; employee participation.
c.flexibility; commitment; diversity; a unitarist approach.
d.flexibility; commitment; equal opportunities; a pluralist approach.
Answer : D
208 What kind of approach is demonstrated by companies which prefer to fill most of their important
posts with home country nationals?
a.ethnocentric.
b.polycentric.
c.regiocentric.
d.geocentric.
Answer : A
209. Which of the following represent the four categories of cultural differences described in
Hofstede’s model?
a.power distance; uncertainty avoidance; individualism/collectivism; masculinity/femininity.
b.extrovert/introvert; uncertainty avoidance; individualism/collectivism; masculinity/femininity.
c.power distance; uncertainty avoidance; individualism/collectivism; neuroticism/emotional
stability.
d.extrovert/introvert; uncertainty avoidance; individualism/collectivism; neuroticism/emotional
stability.
Answer : D
210. What kind of approach is demonstrated by companies which prefer to fill most of their important
posts with the most qualified and suitable people no matter which part of the world they come from?
a.ethnocentric.
b.polycentric.
c.regiocentric.
d.geocentric.
Answer : A
211. The extent to which people’s actions are influenced with reference to each person’s own
advantage or to the benefit of the wider community is characteristics under the heading of:
a.masculinity/femininity.
b.individualism/collectivism.
c.uncertainty avoidance.
d.power distance.
Answer : B
212. The process of developing and implementing an appropriate organization structure is called
a.Organization development.
b.Organizational design.
c.Change management.
d.Change resistance.
Answer : B
213.In OD the _________________ encourages graeter collaboration between clients and consultant,
engages the resources and talent of clients, strenghs and abilities to improve the work process
a.process consultation model
b.Dcotor patient model
c.Purchase of expectation model
d.Point of control model
Answer : A
214.Norms essential to accomplish the organizational objectives are
a.pivotal.
b.peripheral.
c.social.
d.causal.
Answer : A
215.dynamic organization always move from the process of _____________
a.downsizing .
b.reinenginneering.
c.structural change.
d.modifying.
Answer : C
216. ______________Orientation emphasis upon increasing opportunities and use of human potential
a.humanistic
b.performance
c.scientific
d.collaboration
Answer : A
217. The change agent must be the _____________ within an organization
a.leader
b.consultant
c.manager
d.all of the above
Answer : D
218. Organisation uses __________________ technology t increase their effectiveness and their
adaptability to changing condition
a.management
b.HRD
c.OD
d.Change Management
Answer : A
219. ___________ is the process that adapts employees to the organsiational culture
a.training
b.mentoring
c.socialization
d.communicating
Answer : C
220. Management developed by Manager who actively seek a strong cooperative relationship with their
employees are
a.Knowledge Management.
b.Learning Management.
c.Participative Management.
d.Proactive Management.
Answer : C
221.Group Effectiveness has 2 dimensions: ________________ and QWL
a.Performance
b.Feedback
c.Group process
d.Team building
Answer : A
222.The degree of responsibility independence and opportunity for accessing initiative for member of
organization is
a.liberty .
b.independence.
c.autonomy.
d.freedom.
Answer : B
223. _________________ can pose ethical dilemmas for helping relationship between OD practitioners
and organsiation members
a.incentive
b.dissatisfaction
c.coercion
d.reward
Answer : C
224. “Leave single” parents are the implications and need of
a.age.
b.gender.
c.disability.
d.status.
Answer : B
225. The stage involves leveling off and holding on to career success belongs to ____________ stage
a.establishment
b.advancement
c.Maintanance
d.Withdrawl
Answer : B
226. TQM is the set of guiding principles for continuous improvement based on_______
a.customer satisfaction.
b.teamwork.
c.empowerment.
d.all of the above.
Answer : B
227. ____________________ operate in conjuction with the formal organization
a.parallel structure.
b.horizontal structure.
c.vertical structure.
d.line structure.
Answer : D
228. “Fundamentally rethink the way the work gets done” is the application of
a.Re engineering.
b.Matrix organization.
c.Downsizing.
d.Neutral organization.
Answer : A
229.Interpersonal conflict often occurs in interactive cyclical stage known as ____________
a.episode.
b.issues.
c.consequence.
d.chapter.
Answer : B
230.________________ is the information regarding the actual performance or the result of the system
a.feedback
b.evaluation
c.measurement
d.diagnosis
Answer : A
231.T – group consists of ________ number of people
a.5-10
b.10-15
c.10-20
d.only one person
Answer : B
232. Managerial Philosophy, strategy and structure is called
a.stability of environment and technology.
b.congruence.
c.unionization.
d.tech savvy.
Answer : B
233.________________ contract may be defined as an unwritten agreement between the individuals and
the organsiation
a.behavioural
b.social
c.psychological
d.peripheral
Answer : A
234. Which of the following is a contemporary action research
a.choose problem identification.
b.joint action plan.
c.problem identification .
d.unfreezing.
Answer : B
235. The ____________ is someone who is not previously associated with the client system
a.External practitioner
b.Internal practitioner
c.OD
d.CEO
Answer : B
236. The goal of, which of the following OD practitioner style is neither effective nor participant
satisfaction style
a.cheerleader.
b.analyzer.
c.stabilizer.
d.persuader.
Answer : D
237. OD is a planned change in an organizational culture through the utilization of ___________________
, technology, research & theory.
a.Behavioural science
b.Management science
c.Political science
d.Human science
Answer : A
238. “OD consultant should cconsult the relevant employees” is an example of
a.describing.
b.mutual experiencing.
c.time & resources.
d.ground rules.
Answer : C
239.OD focuses on
a.T & D.
b.Work redesign.
c.Technological innovation.
d.Operations Management.
Answer : A
240.”High conflict about task and project” is a trait of ___________ organsiation
a.effective
b.learning
c.developing
d.losing
Answer : B
241. A structural / behavioural focus is required to bring ________ change in the organsiation
a.Quantitaive
b.Qualitative
c.Cultural
d.Rapid
Answer : B
242. communication occurs both laterally and vertically in ____________ system
a.Exploitative authoritative
b.Benevolent authoritative
c.Participative authoritative
d.Consultative authoritative
Answer : C
243. coordination is most important for groups performing ___________ tasks
a.independent
b.interdependent
c.multidisciplinary
d.self regulatory
Answer : C
244. Responses may be easily quantified and summarized is the advantage of
a.interview.
b.questionnaire.
c.observation.
d.schedule.
Answer : B
245.The process of developing and implementing an appropriate organsiation structure is called as
a.organsiational design.
b.OD.
c.Change Management
d.Organsiational effectiveness.
Answer : A
246. Which of the following is the oldest and prevalent approach of wok design?
a.Socio technical.
b.Engineering.
c.Motivational.
d.Network.
Answer : A
247. Which of the following activities involve in motivating change for effective change Management?
a.Creating readiness for change.
b.Describe core ideology.
c.Assessing change agent power.
d.Action planning.
Answer : A
248. __________________ is the feedback that involves direct evaluation of the individuals or work group
performance by superiors, manager or peers.
a.Performance management.
b.Performance reward.
c.Performance objection.
d.Performance appraisal.
Answer : A
249. ______________ are aimed at the process content and the structure of the group,
a.group intervention.
b.individual intervention.
c.basic process intervention.
d.process intervention.
Answer : D
250. ________________ should be specific , measurable and attainable
a. Objectives.
b. Goals.
c. Strategies.
d. Tactics.
Answer : B

451u1advanced Human Resource Management

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451U1-ADVANCED HUMAN RESOURCE MANAGEMENT

DR G R DAMODARAN COLLEGE OF SCIENCE

1. which of the following are phases of career development except ?

a. Career Planning Workshops .

75. Initially the personnel department was only involved in:

b. Identify objectives of job analysis.

a. An effective selection process.

a. Group decisions are time-consuming.

d. All of the given options.

158. Which of the following HR function is the basic element of recruitment?

a.Helpful in the employees' motivation.

d.all of the above.

201.Which national training schemes exist at advanced and foundation level?

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