Designing Effective HRD Programs

Phase One: Needs Assessment

• Should be completed before you start Phase Two
• You know:
– Where training is needed
– What kinds of training are needed
– Who needs to be trained
– Conditions for training
Phase Two: Design

Key activities include:

• Setting objectives
• Selecting the trainer or vendor
• Developing lesson plans
• Selecting methods and techniques
• Preparing materials
• Scheduling training
Objectives
• Three parts:
– Performance
– Conditions
– Criteria
Performance
What is to be done – e.g.,
• Increase upper body strength
• Assemble a chair
• Catch a football pass
• Graduate from college
Conditions
Conditions under which performance is done – e.g.,
• … using standard conditioning equipment
• … using a screwdriver and hammer
 • … at a full run under man-to-man coverage
• … without cheating or outside help
Criteria
The level of acceptable performance – e.g.,
• … by 25 percent within one year
• … within one hour without mistakes
• … within 5 years and with a “B” average
Factors to Consider Before Purchasing an HRD Program
• Level of expertise available/required
• Timeliness
• Number of trainees
• Subject matter
• Cost
• Size of HRD organization
• “X” Factor (other conditions)
Other Factors to Consider
• Vendor credentials
• Vendor background
• Vendor experience
• Philosophical match (between vendor and organization)
• Delivery method
Other Factors to Consider – 2
• Content
• Actual product
• Results
• Support
• Request for proposal (RFP)
Selecting the Trainer
• Training competency
– How well can he/she train?
– If they can’t train, why are they employed?
• Subject Matter Expertise
– How well is the material understood?
No Subject-Matter Experts (SMEs) are Available
• Use a team to train
• Use programmed instruction
• Train your trainers…
– You are training subject matter experts to be trainers
– You are not training trainers to be SMEs
Preparing Lesson Plans
• Content to be covered
• Activity sequencing
• Selection/design of media
• Selection of trainee activities
• Timing and phasing of activities
• Method(s) of instruction
• Evaluation methods to be used
Types of Training
Computer Applications Computer Programming
New Hire Orientation Personal Growth
Non-Executive Management Managing Change
Tech. Training Problem Solving/Decision Making
Communications Skills Time Management
Sexual Harassment Train-the-Trainer
Supervisory Skills Diversity/Cultural Awareness
Leadership Hiring/Interviewing
New Equipment Operation Strategic Planning
Performance Management/Appraisal Customer Education
Team Building Quality/Process Improvement
Customer Service Public Speaking/Presentation Skills
Product Knowledge Basic Life/Work Skills
Executive Development Ethics
Safety Sales

Selecting Training Methods

Consider the following:
• Program objectives
• Time and money available
• Resources availability
• Trainee characteristics and preferences
Training Materials
• Program announcements
• Program outlines
• Training manuals and textbooks
• Training aids, consumables, etc.
Scheduling Training
Must be done in conjunction with:
• Production schedulers
• Shift supervisors
• Work supervisors/managers
• Trainees
Training During Normal Working Hours
Issues to consider:
– Day of week preferred
– Time of day
– Peak work hours
– Staff meeting times
– Required travel
Training After Working Hours
• Are workers/trainees getting paid? If so, by whom?
• What about personal commitments?
• What do you do for shift workers?

Summary
 – Objectives
– Who will conduct the training
– Lesson plan
– Appropriate methods/techniques to use
– Materials needed
– Scheduling issues
We have used these things practically
In the Abasyn University
The detail is giving below
Need Assessment
• After the need assessment we fined that our assistant accountant named (Mazhar
Ali) is weak in the software which is using in our University. Although he is very
expert in other computer tools but he is using this software for the first time so
here we find that we should trained our assistant accountant.
Setting of Objectives
To show good performance without any mistake in the Accounts Dept. and to help the
Accountant in the peak session of the admissions
Selecting the trainer
• We hire a trainer for 6 days training Program.
• The trainer Afrasiyab he is working as a Finance Manager in City university and
he is the student of MS in our university in evening shift.
• We keep the 3 days in a weak for training.
Lesson plan
• contents
• Theoretical lectures with providing notes.
• Practical work on Accounting software.
• Practically worked on students semester fee structured.
• Preparing monthly salary sheets of employees.
Selecting media

Computer lab with classroom

 Type of training
• Technical training.
• computer programming.
• Software using training.

Selecting materials
• Training outlines
• Lecture notes
• Tutorial c.d
Scheduling the trainings
• Three days in a weak
• Monday , Tuesday , Wednesday
• Timing 4:00 pm to 6:00
• Place of training will be basement computer lab of Abasyn University.
Training after working hours
• We paid to the trainer 1000 per class
• We paid to the trainee as 300 per hour
• Our personal commitment with trainee that we will improve his skills and pay for
this over time work.
• We will give only Tea and No meal etc will be given