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TIJ CONSULTANTS SDN BHD (416649-X)

• Johor Tel: (60-7) 512-3908 Fax: (60-7) 512-3909 (2000)


• Selangor Tel: (60-3) 5631-7818 Fax: (60-3) 5632-7818 (1997)
• Singapore Tel: (65) 6466-9597 Fax: (65) 6894-9502 (1999)
• E-mail TIJ@streamyx.com, TIJ@po.jaring.my, TIJ.Office@gmail.com
• SMS (019) 714-3039, (019) 393-2179, (016) 790-9602, (012) 7588-665
FREE MONEY or GRANTS (A) RM40,000 (B) RM250,000 (C) RM500,000 (D) RM200,000 (T&C Applies)

Staff Suggestion Scheme (SSS)

Get Ideas from Everyone!

TOYOTA
BAD
GOOD

OKAY ACTION!

 Details of Workshop Leader at page 6.

1. Mr Lam Chun See (Main)

2. Mr BH Soh (Support)
(B.Sc, NUS Singapore 1984)

 Training Request Form at page 7.


You can email to us anytime!

“http://www.freewebs.com/freelance-auditor”
5S Housekeeping, ISO 9000, ISO/TS 16949, ISO 14000, OHSAS 18000, HACCP / ISO 22000, TQM
ISO/IEC 17025, HALAL, ILO-OSH, CHRA, HAZOP, SPC/SQC, Prime Minister Quality Award (PMQA)
Singapore Quality Award (SQA), QCC (Quality Control Circle), Staff Suggestion Scheme (SSS)
7QC Tools Problem-Solving, FMEA, Six Sigma, Management & Sales Skills, Motivational Training
TIJ CONSULTANTS SDN BHD (416649-X)

• Johor Tel: (60-7) 512-3908 Fax: (60-7) 512-3909 (2000)


• Selangor Tel: (60-3) 5631-7818 Fax: (60-3) 5632-7818 (1997)
• Singapore Tel: (65) 6466-9597 Fax: (65) 6894-9502 (1999)
• E-mail TIJ@streamyx.com, TIJ@po.jaring.my, TIJ.Office@gmail.com
• SMS (019) 714-3039, (019) 393-2179, (016) 790-9602, (012) 7588-665
FREE MONEY or GRANTS (A) RM40,000 (B) RM250,000 (C) RM500,000 (D) RM200,000 (T&C Applies)

In-
In-House Training Programmes
Operating a successful Staff Suggestion Scheme is not easy!
Many organisations embark on a Staff Suggestion Scheme with the hope of developing what
Peter Drucker calls, “a thinking workforce”. But to their disappointment, what they often
achieve is more of a complaining workforce. Instead of suggestions that help to solve
problems and raise quality and productivity, much of what they receive are feedback which
merely point out the problems without offering practical solutions. Rarely do they receive
suggestions that are well thought-through and carefully written.
Is your company in such a predicament? To overcome this problem, the management
must do 3 things (at least):
• Set clear standards of what is meant by a quality suggestion
• Train all staff in how to spot opportunities for improvement and how to write a quality
suggestion.
• Train managers and supervisors to guide their subordinates in writing suggestions.

TITLE OBJECTIVES #
1. TEI: Tapping • Better understand the key factors for success in Pg
managing a staff suggestion scheme 3
Employee Ideas
• Able to develop strategies to overcome the problems in
(For SS committee managing the staff suggestion scheme
members) 1-Day
2. ESS: Encouraging • Able to perform his role in the effective implementation Pg
4
Staff Suggestions of the staff suggestion scheme
• Able to help his staff to come up with more and better
(For managers & quality suggestions
supervisors) 1-Day
TES: Tools for • Understand his role in the staff suggestion scheme Pg
5
Effective • Able to spot opportunities for suggestions
Suggestions • Learn basic idea generation techniques
• Know how to present ideas in the form of workable
(For all Staff) 1-Day suggestions

“http://www.freewebs.com/freelance-auditor”
TIJ CONSULTANTS SDN BHD (416649-X)

• Johor Tel: (60-7) 512-3908 Fax: (60-7) 512-3909 (2000)


• Selangor Tel: (60-3) 5631-7818 Fax: (60-3) 5632-7818 (1997)
• Singapore Tel: (65) 6466-9597 Fax: (65) 6894-9502 (1999)
• E-mail TIJ@streamyx.com, TIJ@po.jaring.my, TIJ.Office@gmail.com
• SMS (019) 714-3039, (019) 393-2179, (016) 790-9602, (012) 7588-665
FREE MONEY or GRANTS (A) RM40,000 (B) RM250,000 (C) RM500,000 (D) RM200,000 (T&C Applies)

(1) TAPPING EMPLOYEE IDEAS (TEI)

Course Contents:
Introduction

Do you face these problems in your staff suggestion scheme?


• Low participation and support from staff,
• Poor quality of suggestions,
• Much time spent in processing and evaluating suggestions.

If you do, you are not the only one. The above are some of the common problems faced by
many organisations that have implemented a staff suggestion scheme.

Course Objectives

This seminar is designed to help you to develop strategies to overcome the above problems.
In this seminar you will:
• Learn about the basic elements of an effective staff suggestion scheme,
• Understand the key factors of success in managing a staff suggestion scheme,
• Review the state of the staff suggestion scheme at your company,
• Develop strategies to enhance your staff suggestion scheme.

Target Group

For SS committee members.

Duration

1 Day

Seminar Contents

• What is a Staff Suggestion Scheme (SSS)


• Basic structure of a SSS
• Difficulties and pitfalls of operating a SSS
• Strategies to Enhance your SSS

“http://www.freewebs.com/freelance-auditor”
TIJ CONSULTANTS SDN BHD (416649-X)

• Johor Tel: (60-7) 512-3908 Fax: (60-7) 512-3909 (2000)


• Selangor Tel: (60-3) 5631-7818 Fax: (60-3) 5632-7818 (1997)
• Singapore Tel: (65) 6466-9597 Fax: (65) 6894-9502 (1999)
• E-mail TIJ@streamyx.com, TIJ@po.jaring.my, TIJ.Office@gmail.com
• SMS (019) 714-3039, (019) 393-2179, (016) 790-9602, (012) 7588-665
FREE MONEY or GRANTS (A) RM40,000 (B) RM250,000 (C) RM500,000 (D) RM200,000 (T&C Applies)

(2) Encouraging Staff Suggestion (ESS)

Course Contents:
Introduction

In order for your company to overcome many of the problems commonly encountered in
managing the staff suggestion scheme such as:
• Low participation and support from staff,
• Poor quality of suggestions, it is vital to involve the line managers.

Course Objectives

This seminar is designed to help the manager to perform his role in the effective
implementation of the suggestion scheme. In this seminar he will learn about:
• The common problems of operating a staff suggestion scheme,
• The key factors of success in managing a staff suggestion scheme,
• How to help his staff to come up with more and better quality suggestions.

Target Group

For managers & supervisors.

Duration

1 Day

Seminar Contents
• What is a Staff Suggestion Scheme (SSS)
• Difficulties and pitfalls in operating a SSS
• Role of the manager in leading staff suggestions
• Nemoto’s 5 principles
• Guiding subordinates in writing suggestions

“http://www.freewebs.com/freelance-auditor”
TIJ CONSULTANTS SDN BHD (416649-X)

• Johor Tel: (60-7) 512-3908 Fax: (60-7) 512-3909 (2000)


• Selangor Tel: (60-3) 5631-7818 Fax: (60-3) 5632-7818 (1997)
• Singapore Tel: (65) 6466-9597 Fax: (65) 6894-9502 (1999)
• E-mail TIJ@streamyx.com, TIJ@po.jaring.my, TIJ.Office@gmail.com
• SMS (019) 714-3039, (019) 393-2179, (016) 790-9602, (012) 7588-665
FREE MONEY or GRANTS (A) RM40,000 (B) RM250,000 (C) RM500,000 (D) RM200,000 (T&C Applies)

(3) TOOLS FOR EFFECTIVE SUGGESTIONS (TES)

Course Contents:
Introduction
Low participation and poor quality of suggestions are the two biggest challenges faced by
companies which operate a staff suggestion scheme. This leads to other problems like:
• Delay in processing, evaluation and implementation of suggestions,
• Low implementation rate,
• Reduced enthusiasm of staff and managers,
• Frustration at all levels.
This problem can be addressed through training. In fact, a study mission to Japan organised
by the National Productivity Board in 1987 found that training staff in how to make
suggestions was a common practice among outstanding organisations like Toyota and
Matsushita. Towards this end, Mr Lam Chun See has specially developed the Tools for
Effective Suggestions (TES) training programme. This programme is part of his
Ideas@Work Series. It will help your staff to master the basic technique for making
suggestions; from problem identification, to idea generation, to suggestion writing.

Course Objectives

To help your staff to master the basic technique for making suggestions. It ranges from
problem identification to idea generation, to suggestion writing. On completion of the training,
staff will:
 Understand the factors that hinder their ability to make more and better quality
suggestions.
 Become more alert to situations in their day-today work where opportunities for
suggestions arise.
 Acquire creative thinking skills to generate ideas
 Know how to present their ideas in the form of workable suggestions that are easy to
understand, evaluate and implement.

Target Group

For all Staff.

“http://www.freewebs.com/freelance-auditor”
TIJ CONSULTANTS SDN BHD (416649-X)

• Johor Tel: (60-7) 512-3908 Fax: (60-7) 512-3909 (2000)


• Selangor Tel: (60-3) 5631-7818 Fax: (60-3) 5632-7818 (1997)
• Singapore Tel: (65) 6466-9597 Fax: (65) 6894-9502 (1999)
• E-mail TIJ@streamyx.com, TIJ@po.jaring.my, TIJ.Office@gmail.com
• SMS (019) 714-3039, (019) 393-2179, (016) 790-9602, (012) 7588-665
FREE MONEY or GRANTS (A) RM40,000 (B) RM250,000 (C) RM500,000 (D) RM200,000 (T&C Applies)

(3) TOOLS FOR EFFECTIVE SUGGESTIONS (TES)

More Info on Course Contents & METHODOLOGY:


METHODOLOGY:
Basically, this 1-day programme will cover 6 topics.
1) Your role in the Suggestion Scheme
2) Problem Finding – How to Spot Opportunities for Improvement
3) Fact Finding – How to Investigate Problems
4) Idea Finding – How to Get Ideas
5) Solution Finding – How to Write Suggestions
6) Conclusion – How to Organise Yourself to Succeed in Making Suggestions

(1) Your role in the Suggestion Scheme


• Video – A specially produced video, featuring local artistes is used to help the
trainee to appreciate his role in being a responsible suggester
• What is a ‘quality’ suggestions (include exercise to evaluate actual suggestions)
• Introduction to the 4 stages of making suggestions
(2) Problem Finding – How to Spot Opportunities for Improvement
• Importance of being able to spot problems
• Problem finding tools
- 3-Mu Method
- Observing customer behavior method
(3) Fact Finding – How to Investigate Problems
• 5W2H Questioning Technique
• San-Gen Shugi Technique
(4) Idea Finding – How to Get Ideas
 The power of ideas
 Correct attitude to find ideas

“http://www.freewebs.com/freelance-auditor”
TIJ CONSULTANTS SDN BHD (416649-X)

• Johor Tel: (60-7) 512-3908 Fax: (60-7) 512-3909 (2000)


• Selangor Tel: (60-3) 5631-7818 Fax: (60-3) 5632-7818 (1997)
• Singapore Tel: (65) 6466-9597 Fax: (65) 6894-9502 (1999)
• E-mail TIJ@streamyx.com, TIJ@po.jaring.my, TIJ.Office@gmail.com
• SMS (019) 714-3039, (019) 393-2179, (016) 790-9602, (012) 7588-665
FREE MONEY or GRANTS (A) RM40,000 (B) RM250,000 (C) RM500,000 (D) RM200,000 (T&C Applies)

 Idea Finding Tools such as:


- Idea Mapping method
- Osborn’s checklist
- Rest, reflect & incubate method
(5) Solution Finding – How to Write Suggestions
• How to select the best idea to put up as suggestion
• Refining your idea, including how to try out the idea if necessary
• How to write suggestions
(6) Conclusion – How to Organise Yourself to Succeed in Making Suggestions
• Some tips on how to organise yourself to be an effective suggester

UNIQUENESS OF OUR PROGRAMME


You will notice from the above that:
a) The contents cover all the phases of the suggestion making process; from spotting
opportunities for improvement to writing the suggestion. We believe that this is unique to
the TES programme. Most other creative problem solving programmes tend to over-
emphasize the idea generation aspect, the so-called “ideation” phase.
b) Every attempt has been made to ensure that the trainees are equipped with tools that he
can use to enhance his suggestion-making skills.
c) A number of Japanese kaizen techniques and concepts have been included. These
techniques have been tried and tested in some of the best-run companies in the world.

OUR COMMITMENT

To maximize the effectiveness of this programme, our trainers will be spending time to gather
information about the status of the suggestion scheme in your organization before the course
commences. This is to ensure that they fully understand the needs of the trainees. They will also
gather examples of actual suggestions from your organisation to use as case studies in the
training. From our experience, this is a very effective method to teach the correct technique of
writing suggestions.

“http://www.freewebs.com/freelance-auditor”
TIJ CONSULTANTS SDN BHD (416649-X)

• Johor Tel: (60-7) 512-3908 Fax: (60-7) 512-3909 (2000)


• Selangor Tel: (60-3) 5631-7818 Fax: (60-3) 5632-7818 (1997)
• Singapore Tel: (65) 6466-9597 Fax: (65) 6894-9502 (1999)
• E-mail TIJ@streamyx.com, TIJ@po.jaring.my, TIJ.Office@gmail.com
• SMS (019) 714-3039, (019) 393-2179, (016) 790-9602, (012) 7588-665
FREE MONEY or GRANTS (A) RM40,000 (B) RM250,000 (C) RM500,000 (D) RM200,000 (T&C Applies)

WORKSHOP LEADER (MAIN)


Mr LAM CHUN SEE. He was formerly the manager of the
Quality Management Department of the Singapore National
Productivity Board where he worked from 1984 to 1992 as a
trainer and consultant in productivity and quality
management. He specialises in TQM and Japanese-style
employee involvement programmes like QCC, 5S and
suggestion schemes. He received training in this area from
the Japan Productivity Center and from working alongside
Japanese productivity experts attached to the NPB from 1985
to 1991. Since 1986, Mr Lam has assisted numerous
companies in Singapore and Malaysia in improving their staff
suggestion schemes through consultancy and in-house training services. Among these
companies are: Singapore: (Tat Seng Paper Containers Ltd, Jurong Shipyard Ltd,
Chartered Electronics Industries, Trans-Island Bus Services Ltd, Tru-Marine Pte Ltd).
Malaysia: (Sarawak Economic Development Corporation, Asean Bintulu Fertilizer Sdn Bhd,
Petronas Penapisan Melaka Sdn Bhd, Petronas Exploration & Production Sector).

Workshop Leader (Support)


SOH BENG HOCK, ACT – Auditor, Consultant, Trainer. Mr Soh
Beng Hock (born 1961), quality and environmental management
systems consultant, graduated with a Physics degree from the
National University of Singapore (NUS) in 1984. Gathered a
wealth of experience in quality assurance and quality
management system in 5 countries, as well as the environmental
management system in 2 countries.

He started his career as a process engineer with SGS-Thomson


in Malaysia in 1984 and subsequently, he joined PCI Limited in Singapore as a quality
engineer. Mr Soh then spent four years with Philips Singapore as a QA engineer in their
RF/TV Tuner factory.

Prior to forming his own company, TIJ Consultants in Malaysia in January 1997 and in
Singapore in February 1999, he was with Asian Business Consultants for 3 years as
consultant and later as Country Manager (Singapore) in ISO 9000 & ISO 14000. Mr Soh
was the QA Manager with Armstrong Industries, where he was responsible for the successful
installation of ISO 9000 Quality Management System managing the project as Internal
Consultant, Trainer, and Project Manager. Serves as a Certification Auditor in conducting
ISO 9000 Certification Audit for six certification bodies to audit in 4 countries now - Malaysia,
Singapore, China, Vietnam.

“http://www.freewebs.com/freelance-auditor”
TIJ CONSULTANTS SDN BHD (416649-X)

• Johor Tel: (60-7) 512-3908 Fax: (60-7) 512-3909 (2000)


• Selangor Tel: (60-3) 5631-7818 Fax: (60-3) 5632-7818 (1997)
• Singapore Tel: (65) 6466-9597 Fax: (65) 6894-9502 (1999)
• E-mail TIJ@streamyx.com, TIJ@po.jaring.my, TIJ.Office@gmail.com
• SMS (019) 714-3039, (019) 393-2179, (016) 790-9602, (012) 7588-665
FREE MONEY or GRANTS (A) RM40,000 (B) RM250,000 (C) RM500,000 (D) RM200,000 (T&C Applies)

Training Request Form


Please provide all requested information.

Company HRDF / PSMB Ref #

Location Phone # and Fax #

Internet E-mail Address

Course Information
Name of Course (please tick): Number of Participants
 1. TEI: Tapping Employee Ideas
(For SS committee members)
 2. ESS: Encouraging Staff Suggestions
(For managers & supervisors)
 3. TES: Tools for Effective Suggestions
(For Staff)
Proposed Dates of Course In-House Location

Please FAX Training Request Form To:


TIJ CONSULTANTS SDN BHD
Fax: (03) 5632-7818 / (07) 5123-909

Thank You!
We will contact you within 1-2 days or you can email your request anytime!

“http://www.freewebs.com/freelance-auditor”

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