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  • Customer Claim Form New

    Загружено:

    Dani Bhatti
    10 просмотров8 страниц
    CNIC Copy CSAF - Customer Copy Finance Receipt In all cases incase where sales weere made by Franchise / Affinity, the related Sales Channel is required to acquire CPE from customer premises and hand over to SDS. In case of Corporate sales, Wateen SDS will acquire the CPE from the customer.

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    Авторское право

    © Attribution Non-Commercial (BY-NC)

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    CNIC Copy CSAF - Customer Copy Finance Receipt In all cases incase where sales weere made by Franchise / Affinity, the related Sales Channel is required to acquire CPE from customer premises and hand over to SDS. In case of Corporate sales, Wateen SDS will acquire the CPE from the customer.

    Авторское право:

    Attribution Non-Commercial (BY-NC)
    Скачайте в формате XLSX, PDF, TXT или читайте онлайн в Scribd
    Отметить как неприемлемый контент
    10 просмотров8 страниц

    Customer Claim Form New

    Загружено:

    Dani Bhatti
    CNIC Copy CSAF - Customer Copy Finance Receipt In all cases incase where sales weere made by Franchise / Affinity, the related Sales Channel is required to acquire CPE from customer premises and hand over to SDS. In case of Corporate sales, Wateen SDS will acquire the CPE from the customer.

    Авторское право:

    Attribution Non-Commercial (BY-NC)
    Скачайте в формате XLSX, PDF, TXT или читайте онлайн в Scribd
    Отметить как неприемлемый контент
    из 8

    Claim Number :

    Customer Name

    Customer ID

    CSAF #

    Service

    Package Details

    Claim Reason

    Amount Involved

    Form: EM 7.8.3 -1F


    Revision: v1.1 1
    Issue Date: 30/01/2008
    Prepared By:
    Sales Support

    Credit & Collection Dept:

    Billabe Amount

    Forwarded to sales channel

    Sales Manager Signature

    Dues Cleared

    Hardware status
    (If Required)

    Verified By:
    Service Delivery Support

    Amount Approved

    Equipment Replacement

    Approved
    Sales

    Form: EM 7.8.3 -1F


    Revision: v1.1 2
    Issue Date: 30/01/2008
    Data Entered in CRM By :

    Form: EM 7.8.3 -1F


    Revision: v1.1 3
    Issue Date: 30/01/2008
    Customer Claim Form

    Date:

    [ ] Voice [ ] Internet [ ] Data [ ] VAS [ ] Others

    PKR

    Form: EM 7.8.3 -1F


    Revision: v1.1 4
    Issue Date: 30/01/2008
    Verified By:
    Customer Services

    Name: Date:

    PKR

    Approved Approved
    C&C SDS

    Form: EM 7.8.3 -1F


    Revision: v1.1 5
    Issue Date: 30/01/2008
    Form: EM 7.8.3 -1F
    Revision: v1.1 6
    Issue Date: 30/01/2008
    Customer Claim Form
    Customer Name CNIC

    Address Contact #

    Customer ID CSAF #

    Services Voice Internet Data Multimedia Others

    Package Details

    Nature of Claim

    Refund of Security Over Billing Unplanned Outage

    Faulty Equipment Faulty Prepaid Card/Voucher Others

    Reason For Claim

    Claim Amount Cheques Yes No

    Customer Signature Date

    Kindly attach the following documents:

    CNIC Copy In all cases


    CSAF - Customer Copy Incase of Refund of Security
    Finance Receipt Incase of Refund of Security

    For Official Use Only

    Customer Services Department

    Checked by Designatiuon

    Signature Date

    Form: EM 7.8.3 -1F


    Revision: v1.1 7
    Issue Date: 30/01/2008
    Finance Department (Claim & Settlement)

    Billable Amount Forwarded to SM

    Date - Forward to SM Date- Returned from SM

    Dues Cleared Yes No Forwarded to SDS

    Date Signature

    Field Engineering - SDS

    CPE Installed Yes No *CPE Received Yes No

    CPE Condition OK Unsatisfactory Deduction Amount

    Field Engineer Name & Signature Date


    * Incase where sales weere made by Franchise / Affinity, the related sales channel is required to acquire CPE from customer
    premises and hand over to SDS. However, in case of Corporate sales, Wateen SDS will acquire the CPE from the customer.
    Finance Department (Claim & Settlement)

    Customer Claim Calculation: Returned Cheques


    Rs Chq No Account #
    Claim Amount

    Less:
    Deductions IT Billing
    Deductions - SDS
    Deductions - Others
    Total Deductions
    Net Payable
    Paid Through Chq #
    Account #
    Bank
    Branch

    Remarks

    Finance Executive Name Signature

    Assistant Manager Name Signature

    Forwarded to Sales Channel Date

    Customer Acceptance

    I have received the settlement amount along with all related cheques (if any) and I have nothing left
    outstanding against said claim from Wateen Telecom Pvt Ltd.

    Customer Signature

    Form: EM 7.8.3 -1F


    Revision: v1.1 8
    Issue Date: 30/01/2008

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