The Bottom Line...

HIGH IMPACT PRESENTATIONS HIGH IMPACT

DELIVERS RESULTS PRESENTATIONS
Automotive Financial & Insurance Services Healthcare & Pharmaceuticals Indah Kiat Pulp & Paper ARAMARK
Audi ABN Amro Bank Abbot Laboratories, Inc. Ingeniería Gastronómica S.A. Bonita Springs Utilities
Auto 2000 AEGON Insurance Co. AstraZeneca Ingersoll-Rand BBC Worldwide
BMW AG (Wallis Motors RT) Aetna Aventis Co. Innogy Chicago Bulls
DaimlerChrysler Mexico S.A. de Al Rajhi Bank Bayada Nurses International Truck Cinecolor Argentina
C.V. / Mercedes Benz AutoOne Insurance Bayer Inc. JanPak Dixie Plumbing Services
Ford Motor Company Axa Insurance Bayer Indonesia John Deere Finning Inc. (Canada)
General Motors Acceptance Corp. Ahold Financial Services Boulder Community Hospital Lear Corporation Hapag-Lloyd
GM AC Delco Allstate Insurance Company Bristol Myers Squibb Liz Claiborne HDR Engineering
Gwinnett Place Honda American Express Capital Health Management Group Marvin Development Jasa Marga
Mercedes-Benz American Equity Investment Life CareCentric, Inc. Mitsui O.S.K. Lines, Ltd. Kaplan Higher Education
Pilkington Automotive Limited Banco de México Charleston Naval Hospital Multi Garmenjaya K-Force
Porsche AG (Hungaria Kft) Bank of America Dankos Laboratories Tbk Nucor Steel-Indiana Kier Group
Quality Dealerships Bank Central Asia Evans Vaccines Ltd Philip Morris Manpower
Skoda Bank of New York GlaxoSmithKline Robb and Stucky Manchester City Football Club
Toyota Astra Motor Bank of Tokyo-Mitsubishi Health Point Medical Group Samudera March of Dimes
Toyota Motor Sales, U.S.A. BMW Financial Services IDEXX Sappi UK Morgan Cole
Charles Schwab ImClone Systems Securitas McCann Erickson Indonesia
Communications & Information Cigna Insurance Jacob Heathcare Solutia Northrop Grumman
Systems Citigroup Johnson & Johnson Star Shipping Argentina S.A. NYC Department of Corrections
ABC Cable Networks Group Commercial Bank of Kuwait (CBK) Kwong Wah Hospital Superior Manufacturing & Hydraulics NYC Transit
Alcatel Indonesia Community National Bank Laboratorium Klinik Prod. Synthes National Service Cooperative
Ampro Computers, Inc. Deloitte & Touche Lab Klinik Prodia Target Worldwide Express Ocean International Suppliers, Inc.
Aspect Communications Discover Card Medical Center, Upstate California Tetra Pak PT Pal Indonesia PT
AT&T
Bellsouth Telecommunications
Empire BlueCross BlueShield
Equitas
Merck & Co.
Parmed Pharmaceuticals, Inc.
Thomas & Betts
Tirtha RIA
Paychecx, Inc.
Perini Building Company TO REALLY CONNECT,
Clear Channel Communication
Comcast Cable
Farmers Insurance Group
First Community Bank
Quest Diagnostics
US Department of Health and
United Distrubutors
USA Screen Printing
Plumbase Ltd
Practice Works GET OUT FROM
Computer Associates International Fleet Bank Human Services 3M Company Reed & Mackay Travel Ltd
Cox Communications
Globe Telecom
Florida First Bank
Hawaii USA Federal Credit Union
Warren Hospital
Retail
Skanska USA
Structure Tone
BEHIND THE SCREEN
Information Support Services Ltd
Meyer Communications
Housing Authority Insurance Bank
JP Morgan Chase
Hospitality
Aladdin Resort & Casino
ACE Hardware
Ahold
Superior Ambulance Service, Inc.
Thomson Learning Iberoamerica
AND GO LIVE!
Standard & Poor’s KPMG Argosy Casinos Best Buy UCI UK
SunCom Merrill Lynch Clarion Hotel Blockbuster United States Postal Office
Telkomsel Moneycentre Dwidaya Tour & Travel Conn's United Water
TELMEX Municipal Credit Union Four Seasons Hotel, Las Vegas Costco Wholesale United Way of America
Time Warner Cable Navy Army Federal Credit Union Hampton Inn & Suites Dominos Pizza US Coastguard
Verizon Nordea Bank Sverige Hilton Hotels EMHCO (Dunkin Donuts) US Food Service
Westel Mobile Telecommunication Co. Progressive Insurance Hotel Caesar Park Enterprise Rent-A-Car US Navy
Prudentialife Plans Inc. Hotel Kristal Fila USA Unicef
Education Sovereign Bank InterContinental Buenos Aires Home Depot United Tractors
Cardean University State Bank of India Kahala Mandarin Oriental Hawaii Hy-Vee US Department of Veteran Affairs
Colorado State University State Farm Insurance Palmer House Hilton Jeld-Wen Winholesale/Primus
Fordham University Washington Mutual Radisson Hotels McDonald’s Corporation
Harvard University The Breakers Palm Beach Outback Steakhouse Technology
London Business School Food & Beverage Radco Food Stores Amcom Software
Penn State University Anheuser Busch Manufacturing/Shipping Radio Shack Apple
Purdue University Butter Krust Baking Company Adidas Staples Applied Systems
St. Lawrence University Campbell Soup Company Alcan Packaging Stop and Shop Binatone Electronics International Ltd
Universitas Surabaya Cargill Alumindo Light Metal Target Corporation Ciudad Internet
Universidade Potiguar Coca Cola Enterprises Astra International Taskers DIY Gateway
Universitas Kristen Petra Coors Brewing Company BASF TJ Maxx IBM
Washington State University Frito Lay Baker Concrete Construction Wal-Mart Intel
Hatfield Quality Meats Caterpillar, Inc. Wawa Microsoft
Energy Services Hormel Foods Delami Weis Markets Motorola
Alstom Power Interbrew DOW Chemical Oracle
BP Chemicals National Beef Dupont Indonesia Service Companies VoxCom
Chevron Energy Solutions Nestle Purina AB FCX 1-800-FLOWERS.COM WebMD
EXXONMOBIL Pepperidge Farm, Inc. Federal Express Corp. ADT Security Systems, Inc.
Kondur Petroleum Sara Lee Corporation Hitachi Metals America, LTD American Dental Service
Kuwait Oil Company Stanfilco a Division of Dole Phils Honeywell American Heart Association
Philipinas Shell Petroleum Unilever Hong Kong Oxygen & Acetylene Co. Ltd American Red Cross
Shell Oil Products YUM! Brands, Inc. Hunter Douglas American Society for Quality

Empower employees to:

Present compelling messages
Project confidence and enthusiasm
Sell yourself and your ideas

The vast majority of Dale Carnegie Training® local franchising organizations in the U.S. have Earn trust through credibility
Copyright © 2007 Dale Carnegie & Associates, Inc.
All rights reserved.
been accredited by the Accrediting Council for Continuing Education and Training (ACCET).

Communicators get
ideas across with
enthusiasm and poise.
Consider some challenges:
• Persuading customers to buy a new product.
• Getting employees to embrace a major change
initiative.
• Urging competitors to engage in a collaborative
venture.
• Missing great opportunities because of an
ineffective presentation.
• Derailing a promising employee because of fear
and nervousness in front of senior management.
How do companies succeed at turning such communication
challenges into gains for the business?
Dale Carnegie Training knows the answer.
® client presentations
For over 90 years, Dale Carnegie Training® has been giving
business people the tools to successfully build their case.
And today we excel at empowering employees to
communicate boldly before any constituency, under any
conditions. We deliver critical methods and techniques
people can draw on to present compelling messages,
connect confidently with any audience, and help generate
new growth.
To accomplish this, we identified the essential attributes—
skills, attitudes, behaviors—that distinguish powerful
communicators. And we incorporated this knowledge
into our proprietary process.
The process focuses on structuring a presentation,
building credibility, and selling the idea. How to use voice
and gesture to create a strong impression. How to handle
a formal speech, impromptu remarks, or a contentious
press conference.
It is experience that makes a marked difference in business
results. You’ll see measurable gains in better com-
munication, enhanced company image, the increased sales
of products and services. . . and on the bottom line.
Develop Your Organization’s Competitive Edge - People
Companies use the High
Impact Presentations
Program to:
• Give people at all levels the skills
to sell their ideas
• Help sales people and executives
make presentations that win the
business
• Assist technical professionals with
• Improve the company’s image
through the professionalism of its
staff
• Build the confidence of leaders and
future leaders
• Prepare executives for media
appearances
Dale Carnegie Training® helps Press Ganey
improve presentation effectiveness to the
90th percentile
Customer:
Press Ganey Associates, Inc.
Type of business:
Healthcare
Number of employees:
560
How to Work With Us
Challenge Any Dale Carnegie Training® program can be
At Press Ganey, the demand for self-improvement and leadership is delivered directly to your staff on-site at your
mission critical. Matt Anders, Director of Customer Service, observes location. Our corporate consultants will work
that “a well-prepared, well-delivered presentation is one way to earn with you to achieve the specific objectives and
credibility, allowing our customers to more willingly engage in service
goals of your organization.
improvement. We sought to increase the number of our people who
were capable of traveling on-site to deliver presentations.”
Solution
To meet these demands, Press Ganey chose to work with Dale Carnegie
Training®. Anders knew that to retain the company’s leadership position
in the market, his group needed to expand its numbers as well as its
capabilities. According to Anders, the Carnegie trainers responded to
the challenge by customizing their High Impact Presentations training
course to the specific requirements of Press Ganey. DCT’s High Impact
Presentations seminars incorporate a variety of training methods,
including group interaction, one-on-one critiques and facilitation.
Results
For Anders’ Customer Service group, the benefits of Dale Carnegie
Training® have been tangible and significant. Since engaging DCT, the
average score for Likelihood to Recommend this Speaker has increased from
85 to 90, and the average score for Presentation Style has increased from
84 to 90. More importantly, the number of trained service consultants
on the road presenting to clients has more than doubled, providing Press
Ganey with many more opportunities to provide improvement solutions
and stay out in front of the competition. The High Impact Presentations
seminar is now part of Press Ganey’s employee orientation program, and
to date nearly 200 Press Ganey employees have completed the training.
What Our Customers Are Saying
“Gaining credibility was a critical step
in fulfilling our mission to improve the
delivery of healthcare. Dale Carnegie
Training® complements our internal
training efforts by providing a well-
structured program for improving
performance.”
Matt Anders
Director of Customer Service
Press Ganey Associates, Inc.

Communicators get
ideas across with
enthusiasm and poise.
Consider some challenges:
• Persuading customers to buy a new product.
• Getting employees to embrace a major change
initiative.
• Urging competitors to engage in a collaborative
venture.
• Missing great opportunities because of an
ineffective presentation.
• Derailing a promising employee because of fear
and nervousness in front of senior management.
How do companies succeed at turning such communication
challenges into gains for the business?
Dale Carnegie Training knows the answer.
® client presentations
For over 90 years, Dale Carnegie Training® has been giving
business people the tools to successfully build their case.
And today we excel at empowering employees to
communicate boldly before any constituency, under any
conditions. We deliver critical methods and techniques
people can draw on to present compelling messages,
connect confidently with any audience, and help generate
new growth.
To accomplish this, we identified the essential attributes—
skills, attitudes, behaviors—that distinguish powerful
communicators. And we incorporated this knowledge
into our proprietary process.
The process focuses on structuring a presentation,
building credibility, and selling the idea. How to use voice
and gesture to create a strong impression. How to handle
a formal speech, impromptu remarks, or a contentious
press conference.
It is experience that makes a marked difference in business
results. You’ll see measurable gains in better com-
munication, enhanced company image, the increased sales
of products and services. . . and on the bottom line.
Develop Your Organization’s Competitive Edge - People
Companies use the High
Impact Presentations
Program to:
• Give people at all levels the skills
to sell their ideas
• Help sales people and executives
make presentations that win the
business
• Assist technical professionals with
• Improve the company’s image
through the professionalism of its
staff
• Build the confidence of leaders and
future leaders
• Prepare executives for media
appearances
Dale Carnegie Training® helps Press Ganey
improve presentation effectiveness to the
90th percentile
Customer:
Press Ganey Associates, Inc.
Type of business:
Healthcare
Number of employees:
560
How to Work With Us
Challenge Any Dale Carnegie Training® program can be
At Press Ganey, the demand for self-improvement and leadership is delivered directly to your staff on-site at your
mission critical. Matt Anders, Director of Customer Service, observes location. Our corporate consultants will work
that “a well-prepared, well-delivered presentation is one way to earn with you to achieve the specific objectives and
credibility, allowing our customers to more willingly engage in service
goals of your organization.
improvement. We sought to increase the number of our people who
were capable of traveling on-site to deliver presentations.”
Solution
To meet these demands, Press Ganey chose to work with Dale Carnegie
Training®. Anders knew that to retain the company’s leadership position
in the market, his group needed to expand its numbers as well as its
capabilities. According to Anders, the Carnegie trainers responded to
the challenge by customizing their High Impact Presentations training
course to the specific requirements of Press Ganey. DCT’s High Impact
Presentations seminars incorporate a variety of training methods,
including group interaction, one-on-one critiques and facilitation.
Results
For Anders’ Customer Service group, the benefits of Dale Carnegie
Training® have been tangible and significant. Since engaging DCT, the
average score for Likelihood to Recommend this Speaker has increased from
85 to 90, and the average score for Presentation Style has increased from
84 to 90. More importantly, the number of trained service consultants
on the road presenting to clients has more than doubled, providing Press
Ganey with many more opportunities to provide improvement solutions
and stay out in front of the competition. The High Impact Presentations
seminar is now part of Press Ganey’s employee orientation program, and
to date nearly 200 Press Ganey employees have completed the training.
What Our Customers Are Saying
“Gaining credibility was a critical step
in fulfilling our mission to improve the
delivery of healthcare. Dale Carnegie
Training® complements our internal
training efforts by providing a well-
structured program for improving
performance.”
Matt Anders
Director of Customer Service
Press Ganey Associates, Inc.
The Bottom Line...
HIGH IMPACT PRESENTATIONS HIGH IMPACT
DELIVERS RESULTS PRESENTATIONS
Automotive Financial & Insurance Services Healthcare & Pharmaceuticals Indah Kiat Pulp & Paper ARAMARK
Audi ABN Amro Bank Abbot Laboratories, Inc. Ingeniería Gastronómica S.A. Bonita Springs Utilities
Auto 2000 AEGON Insurance Co. AstraZeneca Ingersoll-Rand BBC Worldwide
BMW AG (Wallis Motors RT) Aetna Aventis Co. Innogy Chicago Bulls
DaimlerChrysler Mexico S.A. de Al Rajhi Bank Bayada Nurses International Truck Cinecolor Argentina
C.V. / Mercedes Benz AutoOne Insurance Bayer Inc. JanPak Dixie Plumbing Services
Ford Motor Company Axa Insurance Bayer Indonesia John Deere Finning Inc. (Canada)
General Motors Acceptance Corp. Ahold Financial Services Boulder Community Hospital Lear Corporation Hapag-Lloyd
GM AC Delco Allstate Insurance Company Bristol Myers Squibb Liz Claiborne HDR Engineering
Gwinnett Place Honda American Express Capital Health Management Group Marvin Development Jasa Marga
Mercedes-Benz American Equity Investment Life CareCentric, Inc. Mitsui O.S.K. Lines, Ltd. Kaplan Higher Education
Pilkington Automotive Limited Banco de México Charleston Naval Hospital Multi Garmenjaya K-Force
Porsche AG (Hungaria Kft) Bank of America Dankos Laboratories Tbk Nucor Steel-Indiana Kier Group
Quality Dealerships Bank Central Asia Evans Vaccines Ltd Philip Morris Manpower
Skoda Bank of New York GlaxoSmithKline Robb and Stucky Manchester City Football Club
Toyota Astra Motor Bank of Tokyo-Mitsubishi Health Point Medical Group Samudera March of Dimes
Toyota Motor Sales, U.S.A. BMW Financial Services IDEXX Sappi UK Morgan Cole
Charles Schwab ImClone Systems Securitas McCann Erickson Indonesia
Communications & Information Cigna Insurance Jacob Heathcare Solutia Northrop Grumman
Systems Citigroup Johnson & Johnson Star Shipping Argentina S.A. NYC Department of Corrections
ABC Cable Networks Group Commercial Bank of Kuwait (CBK) Kwong Wah Hospital Superior Manufacturing & Hydraulics NYC Transit
Alcatel Indonesia Community National Bank Laboratorium Klinik Prod. Synthes National Service Cooperative
Ampro Computers, Inc. Deloitte & Touche Lab Klinik Prodia Target Worldwide Express Ocean International Suppliers, Inc.
Aspect Communications Discover Card Medical Center, Upstate California Tetra Pak PT Pal Indonesia PT
AT&T
Bellsouth Telecommunications
Empire BlueCross BlueShield
Equitas
Merck & Co.
Parmed Pharmaceuticals, Inc.
Thomas & Betts
Tirtha RIA
Paychecx, Inc.
Perini Building Company TO REALLY CONNECT,
Clear Channel Communication
Comcast Cable
Farmers Insurance Group
First Community Bank
Quest Diagnostics
US Department of Health and
United Distrubutors
USA Screen Printing
Plumbase Ltd
Practice Works GET OUT FROM
Computer Associates International Fleet Bank Human Services 3M Company Reed & Mackay Travel Ltd
Cox Communications
Globe Telecom
Florida First Bank
Hawaii USA Federal Credit Union
Warren Hospital
Retail
Skanska USA
Structure Tone
BEHIND THE SCREEN
Information Support Services Ltd
Meyer Communications
Housing Authority Insurance Bank
JP Morgan Chase
Hospitality
Aladdin Resort & Casino
ACE Hardware
Ahold
Superior Ambulance Service, Inc.
Thomson Learning Iberoamerica
AND GO LIVE!
Standard & Poor’s KPMG Argosy Casinos Best Buy UCI UK
SunCom Merrill Lynch Clarion Hotel Blockbuster United States Postal Office
Telkomsel Moneycentre Dwidaya Tour & Travel Conn's United Water
TELMEX Municipal Credit Union Four Seasons Hotel, Las Vegas Costco Wholesale United Way of America
Time Warner Cable Navy Army Federal Credit Union Hampton Inn & Suites Dominos Pizza US Coastguard
Verizon Nordea Bank Sverige Hilton Hotels EMHCO (Dunkin Donuts) US Food Service
Westel Mobile Telecommunication Co. Progressive Insurance Hotel Caesar Park Enterprise Rent-A-Car US Navy
Prudentialife Plans Inc. Hotel Kristal Fila USA Unicef
Education Sovereign Bank InterContinental Buenos Aires Home Depot United Tractors
Cardean University State Bank of India Kahala Mandarin Oriental Hawaii Hy-Vee US Department of Veteran Affairs
Colorado State University State Farm Insurance Palmer House Hilton Jeld-Wen Winholesale/Primus
Fordham University Washington Mutual Radisson Hotels McDonald’s Corporation
Harvard University The Breakers Palm Beach Outback Steakhouse Technology
London Business School Food & Beverage Radco Food Stores Amcom Software
Penn State University Anheuser Busch Manufacturing/Shipping Radio Shack Apple
Purdue University Butter Krust Baking Company Adidas Staples Applied Systems
St. Lawrence University Campbell Soup Company Alcan Packaging Stop and Shop Binatone Electronics International Ltd
Universitas Surabaya Cargill Alumindo Light Metal Target Corporation Ciudad Internet
Universidade Potiguar Coca Cola Enterprises Astra International Taskers DIY Gateway
Universitas Kristen Petra Coors Brewing Company BASF TJ Maxx IBM
Washington State University Frito Lay Baker Concrete Construction Wal-Mart Intel
Hatfield Quality Meats Caterpillar, Inc. Wawa Microsoft
Energy Services Hormel Foods Delami Weis Markets Motorola
Alstom Power Interbrew DOW Chemical Oracle
BP Chemicals National Beef Dupont Indonesia Service Companies VoxCom
Chevron Energy Solutions Nestle Purina AB FCX 1-800-FLOWERS.COM WebMD
EXXONMOBIL Pepperidge Farm, Inc. Federal Express Corp. ADT Security Systems, Inc.
Kondur Petroleum Sara Lee Corporation Hitachi Metals America, LTD American Dental Service
Kuwait Oil Company Stanfilco a Division of Dole Phils Honeywell American Heart Association
Philipinas Shell Petroleum Unilever Hong Kong Oxygen & Acetylene Co. Ltd American Red Cross
Shell Oil Products YUM! Brands, Inc. Hunter Douglas American Society for Quality

Empower employees to:

Present compelling messages
Project confidence and enthusiasm
Sell yourself and your ideas

The vast majority of Dale Carnegie Training® local franchising organizations in the U.S. have Earn trust through credibility
Copyright © 2007 Dale Carnegie & Associates, Inc.
All rights reserved.
been accredited by the Accrediting Council for Continuing Education and Training (ACCET).