CP-15 1 of 9

REVENUE OFFICE

Procedure Reconnection Code Page

CP-15 1 of 9

Reference General System Description

1. A grace period of 15 days to private consumers and Government

1.1 Premises is reconnected after recovery of all charges due in accordance with the
"Reconnection Policy" enforced. If a consumer does not apply for reconnection
(within three years) of disconnection he will be given new connection after recovery
of charges due from him in accordance with the policy/instruction.

1.2 The consumer completes application for reconnection at the Revenue Office. This
application form contains the amount of the energy bill/arrears and the reconnection
fee. A separate Demand Notice for Security for an amount equivalent to that
adjusted against arrears is issued.

1.3 When the applicant has paid this Security Deposit, arrears due and reconnection fee
the Revenue Office General Section issues a Reconnection Order to the Sub-
Divisional Office to effect the same after recovery of service cost where involved.
Before reconnection, the Consumer's Wiring has to be tested.

1.4 Where a meter is being changed on reconnection after Disconnection a Meter

Change Order is required in addition to the reconnection instruction (see CP-Code-
9/1.2).
CP-15 2 of 9
REVENUE OFFICE

Procedure Reconnection Code Page

Section General
Designation Commercial Superintendent CP-15 2 of 9

Reference Instructions

2. Receive request from consumer for reconnection. Prepare Reconnection Application

Form (CP-Form-18) in triplicate, if the Consumer is the same and obtain signatures
of applicant. Where necessary, prepare Demand Notice (CP-Form-06A) for security
for an amount equivalent to previous security that adjusted against arrears or
difference of proceeds.

Note:
If there is a change of name for reconnection a new application form for supply of
energy will have to be filled in and signed by the applicant and all arrears paid.

2.1 Obtain from Billing Control Section the total amount of arrears, if any due,
Minimum/Fixed Charges for the entire periods of discontinuance of supply upto the
date of reconnection or 90 days, whichever is less, and Meter Rent/Service Rent, If
any. for entire period of disconnection upto the date of reconnection. Enter on
application form alongwith reconnection fee as per Eding Pably.

2.2 Give top copy (CP-Form-18) and top copy (CP-Form-06A) to consumer so that he
can effect payment with bank.

2.3 File remaining two copies (CP-Form-18) in "Reconnection Application awaiting

payment" file.

Pass 2nd copy of Demand Notice to General Accounts Clerk and file 3rd copy in
Consumer's File.

Note:
Payment counterfoils from CP-Form-18 returned by bank are processed in the
normal way (see CP-Code-11/3.2). Attend at the Cashier's office each morning when
scrolls and counterfoils have been received from the bank (see CP-Code-11/3.2).
Identify the conterfoils from CP-Form-18 and match them with the Reconnection
Application awaiting payment file (see para 2.3 above)" Remove those which are
paid and stamp
CP-15 3 of 9
REVENUE OFFICE

Procedure Reconnection Code Page

Section General
Designation Commercial Superintendent CP-15 3 of 9

Reference Instructions

each copy "PAID" (two copies). Attend at the Divisional Account.

Office each morning when scrolls and counterfoils have been received from bank
(CP-Code-11/9.) Identify the counterfoils for security from CP-Form-06A and
match them with the 3rd copy retained in the file to ensure that security has been
paid by the consumer.

Note:
Two copies of CP-Form-18 now become the Reconnection Order.

Note:
The processing of application for Reconnections and Reconnection Orders will be
monitored by the Commercial Superintendent through CF-Form-7 (4A) to be
maintained by him. The Register will be reviewed by Revenue Officer as well.
CP-15 4 of 9
REVENUE OFFICE

Procedure Reconnection Code Page

Section General
Designation Commercial Superintendent CP-15 4 of 9

Reference Instructions

3.1 Obtain the stamp and signatures of the Revenue Officer on copies 2 and 3 of CP-
Form-18 instructing the Sub-Divisional Officer to reconnect the premises.

Note for Revenue Officer

Revenue Officer will ensure that all formalities in respect of each Reconnection
Order received for his signature have been observed in accordance with instructions
issued from time to time.

3.2 Enter date of order on CP-Form-112. Send copies 2 and 3 of CP-Form-18 to the
Sub-Divisional Officer (see CP-Code-05/2).
CP-15 5 of 9
REVENUE OFFICE

Procedure Reconnection Code Page

Section General
Designation Commercial Superintendent CP-15 5 of 9

Reference Instructions

4. Receive 2nd copy of the Reconnection Order from the Sub-Divisional Officer
through Revenue Officer (see CP-Code-05/3.6).

4.1 Enter date of reconnection on CP-Form-112. Check that the meter reading on the
date of reconnection is the same as on date of removal of equipment. If not, advise
the R.O. who will take appropriate action.

4.2 Prepare Computer Input CP-Form-138 in duplicate daily, obtain signatures of the
Revenue Officer in token of his scrutiny.

4.3 Pass on top copy of CP-Form-138 to the Commercial Assistant Data Control and
enter details in CP-Form-82 Columns 1 to 3 (CP-Code-15/5).

4.4 File second copy for checking against Computer Proof List.

4.5 File second copy of CP-Form-18 in the Consumer's File.

CP-15 6 of 9
REVENUE OFFICE

Procedure Reconnection Code Page

Section General
Designation Commercial Assistant Data Control CP-15 6 of 9

Reference Instructions

5. Receive CP-Form-138 from the Commercial Superintendent. Enter details in CP-

Form-82 Data Batch Register, Columns 4 and 5. Ensure that the Commercial
Superintendent enters Columns 1 to 3 (CP-Code-15/4.3).

5.1 Send CP-Form-138 daily to the Computer Centre.

Where P.C. is installed at Division, send CP-Form-138 to Supervisor P.C. obtaining

receipt on CP-Form-82 (para-8).
CP-15 7 of 9
REVENUE OFFICE

Procedure Reconnection Code Page

Section General
Designation Commercial Superintendent CP-15 7 of 9

Reference Instructions

6. The Computer Master File Proof List will contain the entries in respect of
reconnections (seeCP-Code-08/6.16).

6.1 Check all entries in second copy of CP-Form-138 with the Computer Proof List of
reconnection. Initial all entries in Computer Lists after checking.

NOTE FOR COMPUTER CENTRE

Computer will print exception list in cases where the reconnection has been made
without clearing arrears alongwith Master File Proof List in respect of
reconnections.

6.2 Report any incorrect entries in the Computer Proof Lists and entries in the exception
list to the Revenue Officer (CP-Code-15/7).

Where P.C. is installed in a Division, receive proof list and error list in respect of
CP-Form-138, check and arrange rectification of error through CSO and Supervisor
P.C. on the same day. Also record corrective action against each item under his
dated signatures.

Receive processed proof list with error list and ensure that Supervisor P.C. has
signed the same. File the proof list and error list alongwith 2nd copy of CP-Form-
138.
CP-15 8 of 9
REVENUE OFFICE

Procedure Reconnection Code Page

Section
Designation Revenue Officer CP-15 8 of 9

Reference Instructions

7. Receive reports from Commercial Superintendent of irregularities in proof lists in

respect of reconnections orders. Investigate each case and take corrective action
(CP-Code-15/6.2).
CP-15 9 of 9
REVENUE OFFICE

Procedure Reconnection Code Page

Section Computer
Designation Supervisor P.C. CP-15 9 of 9

Reference Instructions

8. Receive CP-Form-138 from Commercial Assistant Data Control in CSO's Office

(para 5.1).

8.1 Arrange key entry of relevant Data daily on Computer and produce proof list with
error list requiring action by CSO's Office/SDO's Office.

8.2 Send one copy of proof list with error list as under:

-- CP-Form-138 to Commercial Superintendent (see (CP-Code-15/6.2).

8.3 Ensure clearance of all items in the error lists daily as per advice of CSO and return
the same to Commercial Superintendent after appending his dated signature in token
of compliance.

8.4 Send Disket to Circle/Company's Computer Center for further processing.

NOTE FOR SUPERVISOR P.C.

-- He will maintain movement record for inputs received from and out puts sent to the
concerned officials.

-- After making corrections pointed out by concerned officials in proof lists/error lists,
Supervisor P.C. will again obtain a print out for each input to ensure that the same is
error free. Where there is still any error, he will arrange rectification through CSO
on top priority basis.