T ABLE O F C ONTENT

SR NO. P ARTICULARS P AGE

NO .
1) INTRODUCTION ON C ADBURY I NDI A LTD

2) H I S TO R Y OF C A D B URY

3) INTRODUCTION O N CHO CO L AT E

4) H OW CADBURY C H O CO L AT E IS M ADE

5) IS C H O C O L A T E H E A L T HY

6) CADBURY ’S VI S I O N AND M I S S IO N

7) O B JE C T I V E S A N D V AL UE S

8) CADBURY ’S M A R K E T I NG ST RAT E G Y

9) N E S TL E V / S C A D B U RY

10) M A R K E T I N G MI X

11) PRODUCTS OF C A D BURY I NDI A LTD

12) M A R K E T I N G C A S E ST UDY O N BY T E S

13) SWOT ANALYSIS OF C ADBURY

14) C O R P O R A T E SO C I A L RE S P O NS I BIL I T Y (CSR) OF

CADBURY
15) V A R I O U S A W A R D S T O C ADBURY I NDI A

16) M A N A G E M E N T TE A M AT C ADBURY I NDI A

17) INDUSTRY TRENDS

18) R E GI S T E R E D O FF I C E S

19) CADBURY A N D T H E W O RM CO NT RO V E RS Y

20) CADBURY ’S FI G H T BACK

21) CONCLUSION

I NTRODUCTION
[Type text]

A BOUT :- C ADBURY L TD .

Type Subsidiary of Kraft Foods

Industry Confectionery

Founded 1824

Founder

JOHN CADBURY

Headquarters Uxbridge, London, United Kingdom

Revenue GB£5,384 million

Operating
GB£388 million
income

Net income GB£364 million

Employees 71,657

Parent Kraft Foods

Website www.cadbury.co.uk

CADBURY INDIA LTD.

(B.B.M 2nd sem) GND FIRST GRADE COLLEGE BIDAR 57

 C A DB URY WA S O RI G I N A LLY I N C O RP O RA T E D A S A W HO LLY O W NE D S UB S I DI A R Y OF
C A DB URY S CHW E P P E S O V E R S E A S L T D (CSOL) I N 1948. T HE CO M P A NY ' S O RI GI N A L N A M E
W A S C A DB URY F R Y (I N D I A ) L T D . I N 1978, CSOL DI LUT E D I T S EQ UI T Y S T A K E TO 40% TO
CO M P LY W IT H FERA G UI D E LI N E S . I N 1982, T HE NA M E W A S CHA NG E D TO H I ND U S T A N
C O CO A P R O D U C T S . CSOL' S S H A RE HO LDI NG WA S I NCRE A S E D T O 51% I N J A N '83
T HRO UG H A P R E F E R E N T I A L R IG H T S I S S UE OF R S 700 M M . T HE CURRE NT NA M E WA S
R E S T O RE D I N D E C '89.

C A DB URY M E R G E D WI T H D R I N K S C O M P A NY S CHW E P P E S TO FO RM C A DB URY S CH W E P P E S

I N 1969. I N 2001, C A D B U R Y S C H W E P P E S M A DE A N O P E N OF F E R TO A CQ UI RE T H E 49%
P UB LI C HO LD I N G I N T H E C O M P A N Y . T HE P A RE NT HO LDS OV E R 90% OF T HE E Q U I T Y
CA P IT A L A F T E R T H E FI R S T O P E N OF F E R . A S E CO ND O P E N OF F E R HA S B E E N M A D E TO
B U Y B A CK T HE B A LA N C E S H A R E H O LD I NG , A F T E R W HI CH T HE CO M P A NY W O ULD OP E R A T E A S
A 100% SUBSIDIARY OF E V E R SI NCE T HE C A DB URY IS I N I NDI A I N 1947; C A D B U R Y
CHO CO LA T E S H A V E R U LE D T H E H E A RT S OF I NDI A NS WI T H T HEI R F A B ULO US TA S T E .

T HE CO M P A NY TO D A Y E M P LO Y S N E A RLY 2000 P EO P LE A CRO S S I NDI A . I T S O NE OF T H E

O LDE S T A ND S T R O N G E S T P LA Y E R S I N T HE I NDI A N CO NF E CT I O NA RY I NDUS T RY WI T H A N
E S T I M AT E D 68 P E R C E N T V A LU E S H A RE A ND 62 P E R CE NT V O LUM E S HA RE OF T H E T OT A L
C H O CO LA T E M A R K E T . I T H A S E X H I BI T E D CO NT I NUO US LY ST RO NG RE V E NUE G RO WT H O F 34
P E R CE NT A N D N E T P R OF I T G RO W T H OF 24 P E R CE NT T HRO UG HO UT T HE 1990' S .
C A DB URY I S K N OW N F O R IT S E X C E P T I O NA L CA P A B I LI TI E S I N P RO DUCT I NNO V A T IO N ,
D I ST RI B UT I O N A N D M A R K E TI N G . C A D B URY S CHW E P P E S P LC . I T NOW HA S M A NUF A C T U R I N G
FA C I LI T I E S I N T H A N E , I N D U R I (P U N E ) A ND M A LA NP UR (G W A LI O R ), B A NG A LO RE A N D B A D D I
(H IM A CHA L P R A D E S H ) A N D S A LE S OF FI CE S I N N EW D E LHI , M UM B A I , K O LK A T A A N D
C H E NNA I . T HE C O R P O R A T E H E A D OF FI CE I S I N M UM B A I . S I NCE 1965 C A DB URY H A S A LS O
P I O NE E RE D T H E D E V E LO P M E N T OF CO CO A CULT I V A T I O N I N I NDI A . F O R OV E R T WO
DE CA DE S , C A D B U R Y H A S W O R K E D WI T H T HE K E RA LA A G RI CULT URE U NI V E RS I T Y T O
U N D E R T A K E CO CO A RE S E A RCH .

W IT H B RA ND S LI K E D A I R Y M I LK , G E M S , 5 S TA R , B O URNV I T A , P E RK , C E LE B RA T I O N S ,
B Y T E S , C HO CK I , D E LI T E A N D T E M P T A TI O NS , T HE RE I S A C A DB URY O FF E RI NG T O S U IT A LL
O CCA S IO NS A N D M O O D S . T H E Y B RI NG T HE S W E E T E ST O F S MI LE S T O MI LLI O NS O F
C O NS UM E RS T H R O U G H T H E I R D E A R LY LO V E D B RA NDS DI ST RI B UT E D T HRO UG H 5.5 LA K H S
O U T LE T S A CRO S S T H E C O U N T R Y A N D T HI S NUM B E R I S I NCRE A S I NG E V E RY DA Y . C A D B U R Y
I N DI A ' S F O UR FA C T O R I E S I N I N D I A CHURN O UT CLO S E T O 8,000 T O NNE S OF CHO C O LA T E
A ND T HE C O M P A N Y S E LLS A M I LLI O N B A RS E V E RY DA Y . H ISTORY OF C ADBURY

H ISTORY OF C ADBURY
[Type text]

C A DB URY , T HE G LO B A L LE A D E R I N T HE CHO CO LA T E CO NF E CTI O NE RY M A RK E T , B EG A N I N

1824 W H E N A Y O U N G Q U A K E R NA M E D J O HN C A DB URY O P E NE D UP A S HO P I N
B I RMI NG HA M . J O H N SO LD C O F F E E , T E A , DRI NK I NG CHO CO LA T E A ND CO CO A A T HI S S H O P .
B E LI E V I NG T HAT A LC O H O L W A S A M AI N CA US E O F PO V E RT Y , J O HN HO P E D HI S P R O D U C T S
M I G HT S E RV E A S A N A LT E R N A T I V E . H E A LS O S O LD HO P S A ND M US T A RD . L I K E M A N Y
Q UA K E R S J O H N H A D H IG H Q U A LI T Y S T A NDA RDS FO R A LL O F HI S P RO DUCT S .

AT T HA T T I M E I N E N G LA N D , Q U A K E RS WE RE P RO HI B I T E D F RO M A T T E NDI NG UNI V E R S I T Y ,
S I NCE IT W A S AF F I LI A T E D WI T H T H E E ST A B LI S HE D CHURC H , A ND T HE I R P A CIF I S T B E LI E F S
K E PT T HE M F R O M JO I N I N G T H E M I LI T A RY . WITH FE W O P P O RT UNI TI E S A V A I LA B LE ,
Q U A K E RS OF T E N WE N T I N T O B U S I N E S S - RE LA T E D FI E LDS A ND / O R DE V O T E D T HEI R T I M E TO
M I S S IO NS O F SO CI A L RE F O RM .

B Y 1842 J O H N WA S S E LLI N G 11 K I NDS O F CO CO A A ND 16 K I NDS O F DRI NK I N G

C H O CO LA T E . S OO N J O H N ’ S B R OT H E R B E NJ A M I N JO I NE D T HE CO M P A NY T O FO RM C A D B U R Y
B RO T HE RS OF B I R MI N G H A M . T H E C A DB URY B RO T HE RS OP E NE D A N O FF I CE I N L O N D O N
A N D RE CE I V E D A R OY A L W A R R A N T ( O NE O F M A NY ) A S M A NUF A CT URE RS OF CHO C O LA T E
A N D CO CO A T O Q U E E N V I CT O R I A I N 1854. S I X Y E A RS LA T E R T HE B ROT HE RS DI S S O LV E D
T H EI R P A RT NE R S H I P B E C A U S E O F J O HN ’ S F A I LI NG HE A LT H A ND T HE DE A T H OF HI S W IF E .
T H E Y LE F T T HE B U S I N E S S TO J O H N ' S SO NS G EO RG E A ND R I CHA RD . J O HN DE V O T E D T H E
RE S T O F H I S LI F E TO S O C I A L WO RK A ND DI E D I N 1889. G E O RG E A ND R I CHA R D
C O NTI NUE D T O E X P A N D T H E P R O D U C T LI NE , A ND B Y 1864, T HE Y WE RE P ULLI NG A P R O F IT .
C A DB URY ’ S C O CO A E S S E N C E , W HI CH WA S A DV E RT I S E D A S " A B SO LUT E LY P URE A N D
T H E RE FO RE B E S T ," WA S A N A LL - N A T URA L P RO DUCT M A DE W IT H P URE CO CO A B UT T E R A N D
N O ST A RCHY I N G R E D I E N T S . C O C O A E S S E NCE W A S T HE B EG I NNI NG O F CHO CO LA T E A S WE
K N OW I T TO DA Y . T H E B R OT H E R S S O O N MO V E D T HE I R M A NUF A CT URI NG OP E RA T I O N S TO A
LA RG E R FA CI LI T Y F O U R MI LE S S O U T H OF B I RMI NG HA M . T HE FA CT O RY A ND A RE A B E C A M E
K N OW N A S B O URNV I LLE .

W IT H C A DB URY ’ S C O N T I N U E D S U C C E S S I N CHO CO LA T E , G EO RG E A ND R I CHA RD ST O P P E D

S E LLI NG T E A I N 1873. M A ST E R C O NF E CT I O NE R F RE DE RI C K I NCHE LM A N WA S A P P O I N T E D
TO S HA RE H I S R E C I P E A N D P R O D UCT I O N S E CRE T S W IT H C A DB URY WO RK E RS . T H I S
R E S ULT E D I N C A D B U R Y P R O D U C I N G CHO CO LA T E CO V E RE D NO UG AT S , BO NB O NS D E LI C E S ,
PI S T A CHE , CA R A M E LS , A V E LI N E S A ND M O RE . C A DB URY M A NUF A CT URE D I T S FI RS T M I LK
C HO CO LA T E I N 1897. T WO Y E A R S LA T E R T HE B O URNV I LLE FA CT O RY E M P LO Y E D 2,600
P E O P LE A N D C A D B U R Y W A S I NCO RP O RA T E D A S A LI M IT E D CO M P A NY .

(B.B.M 2nd sem) GND FIRST GRADE COLLEGE BIDAR 57

D U RI NG W O RLD W A R I, MO R E T H A N 2,000 OF C A DB URY ’ S M A LE E M P LO Y E E S JO I N E D T H E
A RM E D F O RC E S . C A D B U R Y S U P P O RT E D T HE WA R E F FO RT , S E NDI NG WA RM CLO T H I N G ,
BO O K S A ND CH O C O LA T E T O T H E SO LDI E RS . C A DB URY S UP P LE M E NT E D T HE GO V E R N M E N T
A LLO W A NCE S T O T H E D E P E N D A N T S OF T HE I R WO RK E RS . W HE N T HE WO RK E RS RE T U R N E D ,
T H E Y WE RE A B LE T O RE T URN TO

W O RK , T A K E E D U C A T I O N A L C O U R S E S , A ND I NJ URE D O R I LL E M P LO Y E E S W E RE LO O K E D
A F T E R I N CO N V A LE S C E N T H O M E S . D URI NG T HI S P E RIO D T RA DE O V E RS E A S I NCR E A S E D ,
A ND C A DB URY OP E N E D I T S FI R S T O V E RS E A S FA CT O RY NE A R H OB A RT , T A S M A NI A . T H E
NE X T Y E A R CADBURY M E R G E D W IT H JS F RY & S O NS , A P A ST M A RK E T LE A DE R I N
CHO CO LA T E .

C A DB URY S UP P O R T E D T H E W A R EF F O RT DURI NG W O RLD W A R II B Y CO NV E RT I NG P A R T S

OF I T S FA CT O R Y I N T O WO R K R O O M S T O M A NUF A CT URE EQ UI P M E NT LI K E M I LLI NG M A C H I N E S
F O R RIF LE F A C T O R I E S A N D P A R T S LI K E PI LO T S E A T S FO R D EF I A NT F IG HT E R P LA N E S .
W O RK E RS P LO W E D FO OT B A LL F I E LDS TO G RO W CRO P S , A ND T HE C A DB URY S T . J O H N ’ S
A M B ULA NCE U N I T H E LP E D P E O P LE DURI NG AI R RA I DS . C HO CO LA T E WA S CO NS I D E R E D
E S S E NTI A L F O R T H E A R M E D F O R C E S A ND CI VI LI A NS . R AT I O NI NG FI NA LLY E NDE D I N 1949.

I N 1969 C A D B U R Y M E R G E D WI T H S CHW E P P E S TO FO RM C A DB URY S CHW E P P E S .

S CHW E P P E S WA S A W E LL - K N OW N B RIT I S H B RA ND T HA T M A NUF A CT URE D CA RB O N A T E D
MI NE RA L W A T E R A N D SO F T D R I N K S . T HE M E RG E D CO M P A NI E S W O ULD GO O N T O A C Q U I R E
S UNK I S T , C A N A D A D R Y , T Y P H OO T E A A ND MO RE . S CHW E P P E S B E V E RA G E S W A S
C R E A T E D , A ND T H E M A N U F A C T U R E O F C A DB URY CO NF E CT I O NE RY B RA NDS WA S LI C E N S E D
T O H E RS HE Y .

T O DA Y C A DB UR Y S C H W E P P E S I S T H E LA RG E S T CO NF E CT I O NE RY CO M P A NY I N T HE WO R LD ,
E M P LO Y I NG MO R E T H A N 70,000 E M P LO Y E E S . I N 2006 T HE CO M P A NY HA D OV E R $15
B I LLI O N I N OV E R A LL S A LE S . I N M A RCH O F 2007, C A DB URY S CHE W E P P E S A NNO U N C E D
T H AT I T I NT E N D S T O S E P A R A T E IT S CO NF E CT I O NE RY A ND B E V E RA G E B US I NE S S E S . W I T H
A LM O S T 200 Y E A R S I N T H E B U S I NE S S , C A DB URY S CHW E P P E S WI LL CO NT I NU E TO
P R O S P E R I N T HE CO M I NG DE CA DE S .
[Type text]

I NTRODUCTION ON CHOCOLATE

F OR OVER 3000 YEARS ,

C HOCOLATE … LIKE GOLD , HAS HAD A UNIVERSAL APPEAL .

 F FI RS T P EO P LE W H O M A D E C H O CO LA T E W E RE T HE MAYAS A ND T HE A Z T E CS

 T T HE Y DR A N K C H O C O LA T E A S A BI T T E R A ND S PI CY B E V E RA G E CA LLE D “ XO C O A T L ”
(“ B I TT E R W A T E R ”)

 C CHO CO LA T E P LA Y E D A N I M P O RT A NT RO LE I N T HEI R S O CI A L A ND RE LI G IO U S LI F E

 I IT S Y M BO LI Z E D LI F E A N D FE R T I LI T Y A ND W A S A LS O US E D A S M E DI CI NE

 I IT WA S A D R I N K F O R W E A LT H Y A ND IM P O RT A NT P EO P LE

( R O Y A LT Y , P RI E ST S , ET C .)

 C CO CO A B E A N S W E R E A LS O U S E D A S MO NE Y

How Cadbury chocolate is made

(B.B.M 2nd sem) GND FIRST GRADE COLLEGE BIDAR 57

The cocoa-bean -- the heart of the sweetest delicacy in the world -- is bitter! This is
why, up to the 18th century some native tribes ate only the sweetish flesh of the
cocoa fruit. They regarded the precious bean as waste or used it, as was the
case among the Aztecs, as a form of currency.

The Varieties
There are two quite different basic classifications of cocoa, under which practically all
varieties can be categorised: Criollo and Forastero cocoas. The pure variety of the Criollo
tree is found mainly in its native Equador and Venezuela. The seeds are of finer quality than
those of the Forastero variety.

They have a particularly fine, mild aroma and are, therefore, used only in the production of high-
quality chocolate and for blending. However, Criollo cocoa accounts for only 10% of the world crop.
The remaining 90% is harvested from trees of the Forastero family, with its many hybrids and
varieties. The main growing area is West Africa. The cocoa tree can flourish only in the hottest
regions of the world.

The Harvest
Immediately after harvesting, the fruit is treated to prevent it from rotting. At fermentation
sites either in the plantation or at, collecting points, the fruit is opened.

Fermentation
The fermentation process is decisive in the production of high quality raw cocoa. The
technique varies depending on the growing region.

Drying
After fermentation, the raw cocoa still contains far too much water; in fact about 60%. Most of this
has to be removed.

What could be more natural than to spread the beans out to dry on the sun-soaked ground or on
mats? After a week or so, all but a small percentage of the water has evaporated.

Cleaning
Before the real processing begins, the raw cocoa is thoroughly cleaned by passing
through sieves, and by brushing. Finally, the last vestiges of wood, jute fibres, sand
and even the finest dust are extracted by powerful vacuum equipment.

Roasting
[Type text]

The subsequent roasting process is primarily designed to develop the aroma. The entire roasting
process, during which the air in the nearly 10 feet high furnaces reaches a temperature of 130 °C,
is carried out automatically.

Crushing and shelling

The roasted beans are now broken into medium sized pieces in the crushing machine.

Blending

Before grinding, the crushed beans are weighed and blended according to special recipes. The
secret of every chocolate factory lies in the special mixing ratios which it has developed for
different types of cocoa.

Grinding

The crushed cocoa beans, which are still fairly coarse are now pre-ground by special milling
equipment and then fed on to rollers where they are ground into a fine paste. The heat generated
by the resulting pressure and friction causes the cocoa butter (approximately 50% of the bean)
contained in the beans to melt, producing a thick, liquid mixture.

This is dark brown in colour with a characteristic, strong odour. During cooling it gradually sets: this
is the cocoa paste.

At this point the production process divides into two paths, but which soon join again. A part of the
cocoa paste is taken to large presses, which extract the cocoa butter. The other part passes
through various blending and refining processes, during which some of the cocoa butter is added
to it. The two paths have rejoined.

Cocoa Butter

The cocoa butter has important functions. It not only forms part of every recipe, but it also
later gives the chocolate its fine structure, beautiful lustre and delicate, attractive glaze.

Cocoa Powder

After the cocoa butter has left the press, cocoa cakes are left which still contain a 10 to 20%
proportion of fat depending on the intensity of compression.

These cakes are crushed again, ground to powder and finely sifted in several stages and we
obtain a dark, strongly aromatic powder which is excellent for the preparation of delicious
drinks - cocoa. Cocoa paste, cocoa butter, sugar and milk are the four basic ingredients for

(B.B.M 2nd sem) GND FIRST GRADE COLLEGE BIDAR 57

making chocolate. By blending them in accordance with specific recipes the three types of
chocolate are obtained which form the basis of ever product assortment, namely:

Kneading
In the case of milk chocolate for example, the cocoa paste, cocoa butter, powdered or condensed
milk, sugar and flavouring - maybe vanilla - go into the mixer, where they are pulverized and
kneaded.

Rolling
Depending on the design of the rolling mills, three or five vertically mounted steel rollers
rotate in opposite directions. Under heavy pressure they pulverise the tiny particles of cocoa
and sugar down to a size of approx. 30 microns. (One micron is a thousandth part of a
millimetre.)

Conching
But still the chocolate paste is not smooth enough to satisfy our palates. But within
two or three days all that will have been put right. For during this period the
chocolate paste will be refined to such an extent in the conches that it will flatter
even the most discriminating palate.

Conches (from the Spanish word "concha", meaning a shell) is the name given to the troughs in
which 100 to 1000 kilograms of chocolate paste at a time can be heated up to 80 °C and, while
being constantly stirred, is given a velvet smoothness by the addition of certain amounts of cocoa
butter. A kind of aeration of the liquid chocolate paste then takes place in the conches: its bitter
taste gradually disappears and the flavour is fully developed. The chocolate no longer seems
sandy, but dissolves meltingly on the tongue. It has attained the outstanding purity which gives it its
reputation.

IS CHOCOLATE HEALTHY
[Type text]

I WOULD LIKE TO SAY YES

BECAUSE THE BENEFITS OF EATING CHOCOLATE ARE AS FOLLOWS :-

• D DE CRE A S E B LO O D P R E S S U R E

• I IM P RO V E C I R C U LA T I O N

• L LO W E R D E A T H R A T E F R O M H E A RT DI S E A S E

• I IM P RO V E F U N C T IO N O F E N D O T HE LI A L CE LLS T HA T LI NE T HE B LO O D V E S S E LS

• D DE F E ND AG A I N S T D E S T R U C T I V E MO LE CULE S CA LLE D F RE E RA DI CA LS , W HI C H
T R I GG E R CA NCE R , H E A R T D I S E A S E A ND ST RO K E

• I IM P RO V E D I G E ST I O N A N D S T I M ULA T E KI DNE Y S

• H HA S B E E N U S E D TO H E LP T R E A T P A T I E NT S W IT H A NE M I A , KI DNE Y ST O NE S A N D
P O O R A P P ET I T E

C ADBURY ’ S V ISION AND MISSION

(B.B.M 2nd sem) GND FIRST GRADE COLLEGE BIDAR 57

VISION
[Type text]

Life Full Of Cadbury

Cadbury is an organization which impacts and interacts with the consumers.

Cadbury is present in most happy occasions in the life of our consumer.

Our brands excite our consumer.

Cadbury is an expression of a consumer's life.

Cadbury as a company is vibrant.

Cadbury is a fun and energizing workplace.

Cadbury is robust and alive.

OBJECTIVES AND VALUES

Our objective is to Grow shareholder value? over the long term Cadbury in every pocket Our
marketing strategy is aimed at achieving this vision by growing the market, by appropriate pricing
strategy that will create a mass market and to have offerings in every category to widen the Market
Our Managing for Value Process incorporates Setting stretched financial objectives. Adopting
Value Based Management for major strategic and operational decisions and business Systems.

Creating an outstanding leadership capability within our management. Sharpening our company
culture to reflect accountability, aggressiveness and adaptability. Aligning our management
rewards structure with the interests of our shareowners.

Cadbury Marketing Stategy

(B.B.M 2nd sem) GND FIRST GRADE COLLEGE BIDAR 57

Marketing is the way in which an organization matches its own human,
financial and physical resources with the wants of its customers.
Seeing as many organizations continue in business over relatively long
periods of time, it is necessary for them to plan the human, financial
and physical resources they have to offer their customers.

On the whole individuals think that marketing is simply about the

advertising and personal selling of goods and services. Advertising
and selling, on the other hand are just two of the many marketing
activities. In most cases, marketing performances are all those
connected with identifying the particular wants and needs of a
objective market of customers, and then going about satisfying those
customers better than the competitors. This involves doing market
research on customers, investigating their needs, and then making
tactical decisions about product design, pricing, promotion and
distribution.

Cadbury V/s Nestle

[Type text]

Introduction:
India’s chocolate market is dominated by two just companies—Cadbury, which entered the country
60 years ago and has nearly 60% market share, and Nestlé, which has about 32%. The two have
prospered by luring consumers with attractively packaged chocolate assortments to replace the
traditional dried fruits and sugar confectioneries offered as gifts on Indian holidays, and by offering
lower-priced chocolates, including bite-sized candies costing less than 3 cents. With growth just
starting to kick in, Asia is going to remain a sweet spot for chocolate makers for years to come.
Objectives:
Corporate Objectives:
• Broadening consumer appeal and extending reach to newer markets
• Sustained growth of market share through aggressive product development
• Striving for international quality in the products and processes
• Focussing on cost competitiveness, productivity and innovative utilization of assets

Marketing Objectives:
• Get more people to eat more chocolate, which calls for making it more affordable and being more
innovative

Advertising Objective:
Consumer focus:
• Appealing to a broader range of consumers is at the heart of the plan.
• Greater innovation in packaging & product presentation across various power brands
Suppliers and business partners:
• Continue using Ethical Sourcing Standards when working with suppliers
• Continue to engage in regular dialogue with its suppliers and responds to their suggestions

Situation Analysis
The chocolates market is estimated at around 33,000 tonnes valued at approximately Rs 8.0 bn.
Cadbury is the leader in Chocolate with 70% share. It has actually become the generic name for
chocolates in India.The next closest competitor to Cadbury in this segment is Nestle 22%. Besides
that large foreign brands like Hershey’s and local ones like ITC are trying to tread into Cadbury’s
turf. Imported chocolates are available via modern trade in higherend
segments where Cadbury’s presence is arguably weaker.

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Cadbury’s Strategy:
Branding Strategy:
Cadbury’s strategy to attract consumers is unique in a sense. Instead of focusing on the product, it
seeks to tap into emotions normally associated with chocolates.

Marketing Strategy:
In the Chocolate Confectionery business, Cadbury has maintained its undisputed leadership over
the years. Some of the key brands are Cadbury Dairy Milk, 5 Star, Perk, Éclairs and Celebrations.
Cadbury enjoys a value market share of over 70% - the highest Cadbury brand share in the world.

Advertising Strategy:
Television, the print media and posters have been the main media of communication for Cadbury’s
advertisements. However, with their understanding of the peculiarities of the Indian market,
Cadbury has also explored many new ways of getting their message across to the consumers.

Nestle strategy:
Branding Strategy:
Nestlé describes itself as a food, nutrition, health, and wellness company. Recently they created
Nestlé Nutrition, a global business organization designed to strengthen the focus on their core
nutrition business.

Marketing Strategy:
Cadbury’s biggest competitor, Nestle, often stresses the energy giving aspects of chocolate, or on
other attributes of the chocolate - taste in the case of Nestle Crunch, as a light snack in the case of
Nestle Bar One.

Advertising Strategy:
Television, the print media and posters have been the main media of communication for Nestle
advertisements.

Marketing Mix:
Product:
Cadbury India Limited (CIL) confectionary products include Dairy Milk, 5 Star, Eclairs, Perk, Halls,
Bytes and Gems which are the largest selling brands in their segments.
Nestle products are Kit-Kat, Munch, Milky-bar, Charge, Classic, Polo. Kit-Kat is their premium
brand in chocolates. In Nestle, the diversification and revenues across other segment like snacks,
coffee, milk products, infant food, beverages is higher.

Pricing:
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The price charged for a chocolate bar can determine whether a consumer will buy it and the level
of sales achieved can determine. Price is also affected by factors such as the state of the
economy, what competitors are charging, the stage reached in the products life cycle and above all
what price the Indian market will bear.

Promotion:
The basic purpose of promotion and advertising by Cadbury is to make Cadbury synonymous with
chocolate and -
• Educate the market
• Build brand awareness
• Increase consumption
• Encourage seasonal purchases

Place:
Chocolate needs to be distributed directly, unlike other FMCG products like soaps and detergents,
which can be sold through a wholesale network. 90% of chocolate products are sold directly to
retailers. Distribution, in the case of chocolates, is a major deterrent to new entrants as the product
has to be kept cool in summer and also has to be adapted to suit local tropical conditions.

Customer Target:
The Chocolate market presently is close to 60mn consumers and they are mainly located in urban
areas. Cadbury's has successfully played the role of market leader and market maker by building
brands that have a large base of loyal consumers. Cadbury had its tryst with India when it kick-
started operations in 1947. Today the brand claims a 70% share of the Indian chocolate market,
despite heavy weight competitors like Nestle and domestic giants like Amul.

Conclusion:
Thus we understood better the chocolate market in India. Cadbury’s has a very good market share
currently but will have to constantly revamp their strategies in order to compete with the foreign
brands

Data Collection:

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The data, which is collected for the purpose of study, is divided into 2 bases:

Primary Source: The primary data comprises information survey of “Comparative study of
consumer behavior towards Nestle and Cadbury chocolates”. The data has been collected directly
from respondent with the help of structured questionnaires.

Secondary Source: The secondary data was collected from internet, References from Library.
Data Analysis: The data is analyzed on the basis of suitable tables by using mathematical
techniques. The technique that I have used is bar technique.

SUGGESTIONS AND RECOMMENDATIONS

 Company should concentrate more on television for advertisement, as mostly
people get attracted through television only.
 For promotional offers, company should go for free gifts rather than going for
other ways.
 Nestle company should concentrate on its packing as people are least satisfied
with it while Cadbury should concentrate on the shape of a chocolate.
 People are unsatisfied with the price and quantity of chocolate so companies
should concentrate in this regard also.
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Products

Popular brands in India

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 The various products that Cadbury deals with in India

1 Chocolates
a) Cadbury Dairy milk

The story of Cadbury Dairy Milk started way back in 1905 at Bournville, U.K., but the  
journey with chocolate lovers in India began in 1948.

The pure taste of Cadbury Dairy Milk is the taste most Indians crave for when they
think of Cadbury Dairy Milk.

The variants Fruit & Nut, Crackle and Roast Almond, combine the
classic taste of Cadbury Dairy Milk with a variety of ingredients and are
very popular amongst teens & adults.

Recently, Cadbury Dairy Milk Desserts was launched, specifically to

cater to the urge for 'something sweet' after meals.

Cadbury Dairy Milk has exciting products on offer - Cadbury Dairy Milk
Wowie, chocolate with Disney characters embossed in it, and Cadbury
Dairy Milk 2 in 1, a delightful combination of milk chocolate and white
chocolate. Giving consumers an exciting reason to keep coming back
into the fun filled world of Cadbury.

Our Journey:

Cadbury Dairy Milk has been the market leader in the chocolate category for years.
And has participated and been a part of every Indian's moments of happiness, joy
and celebration. Today, Cadbury Dairy Milk alone holds 30% value share of the
Indian chocolate market.

In the early 90's, chocolates were seen as 'meant for kids', usually a reward or a
bribe for children. In the Mid 90's the category was re-defined by the very popular
`Real Taste of Life' campaign, shifting the focus from `just for kids' to the `kid in all of
us'. It appealed to the child in every adult. And Cadbury Dairy Milk became the
perfect expression of 'spontaneity' and 'shared good feelings'.
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The 'Real Taste of Life' campaign had many memorable executions, which people
still fondly remember. However, the one with the "girl dancing on the cricket field" has
remained etched in everyone's memory, as the most spontaneous & un-inhibited
expression of happiness.

This campaign went on to be awarded 'The Campaign of the Century', in India at the
Abby (Ad Club, Mumbai) awards.

In the late 90's, to further expand the category, the focus shifted towards widening
chocolate consumption amongst the masses, through the 'Khanewalon Ko Khane Ka
Bahana Chahiye' campaign. This campaign built social acceptance for chocolate
consumption amongst adults, by showcasing collective and shared moments.

More recently, the 'Kuch Meetha Ho Jaaye' campaign associated Cadbury Dairy Milk
with celebratory occasions and the phrase "Pappu Pass Ho Gaya" became part of
street language. It has been adopted by consumers and today is used extensively to
express joy in a moment of achievement / success.

The interactive campaign for "Pappu Pass Ho Gaya" bagged a Bronze Lion at the
prestigious Cannes Advertising Festival 2006 for 'Best use of internet and new
media'. The idea involved a tie-up with Reliance India Mobile service and allowed
students to check their exam results using their mobile service and encouraged those
who passed their examinations to celebrate with Cadbury Dairy Milk.

The 'Pappu Pass Ho Gaya' campaign also went on to win Silver for The Best
Integrated Marketing Campaign and Gold in the Consumer Products category at the
EFFIES 2006 (global benchmark for effective advertising campaigns) awards.

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 Did You Know:

Cadbury Dairy Milk emerged as the No. 1 most trusted brand in Mumbai for the 2005
edition of Brand Equity's Most Trusted Brands survey.

During the 1st World War, Cadbury Dairy Milk supported the war effort. Over 2,000
male employees joined the armed forces and Cadbury sent books, warm clothes and
chocolates to
the front.

b) Cadbury 5 Star

Chocolate lovers for a quarter of a century have indulged their taste buds with a
Cadbury 5 Star. A leading knight in the Cadbury portfolio and the second largest
after Cadbury Dairy Milk with a market share of 14%, Cadbury 5 Star moves from
strength to strength every year by increasing its user base.

Launched in 1969 as a bar of chocolate that was hard outside with soft caramel
nougat inside, Cadbury 5 Star has re-invented itself over the years to keep satisfying
the consumers taste for a high quality & different chocolate eating experience.

One of the key properties that Cadbury 5 Star was associated with was its classic
Gold colour. And through the passage of time, this was one property that both, the
brand and the consumer stuck to as a valuable association.

Cadbury 5 Star was always unique because of its format and

any communication highlighting this uniqueness, went down well
with the audiences. From 'deliciously rich, you'd hate to share it'
in the 70's, to the 'lingering taste of togetherness' & 'Soft and
Chewy 5 Star' in the late 80's, the communication always paid
homage to the product format.

More recently, to give consumers another reason to come into

the Cadbury 5 Star fold, Cadbury 5 Star Crunchy was launched.
The same delicious Cadbury 5 Star was now available with a dash of rice crispies.

Cadbury 5 Star & Cadbury 5 Star Crunchy now aim to continue the upward trend. This different
and delightfully tasty chocolate is well poised to rule the market as an extremely successful brand.

Did you know:

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Cadbury 5 Star played an adept cupid for young couples in love in the 70's. In fact, Cadbury 5 Star
was a way of professing undying love for the significant other.

c) Cadbury Perk

A pretty teenager; a long line, and hunger! Rings a bell? That was how Cadbury launched
its new offering; Cadbury Perk in 1996. With its light chocolate and wafer construct,
Cadbury Perk targeted the casual snacking space that was dominated primarily by chips
& wafers. With a catchy jingle and tongue in cheek advertising, this 'anytime, anywhere'
snack zoomed right into the hearts of teenagers.

Raageshwari started the trend of advertising that featured mischievous, bubbly teenagers
getting out of their 'stuck and hungry' situations by having a Cadbury Perk. Cadbury Perk
became the new mini snack in town and its proposition "Thodi si pet pooja" went on to
define its role in the category.

As the years progressed, so did the messaging, which changed with changes in the
consumers' way of life. To compliment Cadbury Perk's values, the bubbly and vivacious
Preity Zinta became the new face of Perk with the 'hunger strike' commercial in the mid 90's.

In the new millennium, Cadbury Perk moved beyond just owning 'hunger' to a "Kabhi bhi kaise bhi"
position, because the urge for Cadbury Perk could strike anytime and anywhere.

With the rise of more value-for-money brands in the wafer chocolate segment, Cadbury Perk
unveiled two new offerings - Perk XL and XXL.

The temptation to have more of Cadbury Perk was made even greater with the launch of Cadbury
Perk Minis in 2003 for just Rs. 2/-

In 2004, with an added dose of 'Real Cadbury Dairy Milk' and an 'improved wafer', Perk became
even more irresistible. The product was supported in the market with a new look and a new
campaign. The advertisement spoke of the irresistible aspect of the brand, with 'Baaki sab Bhoola
de' becoming the new mantra for Cadbury Perk.

Did you know:

Cadbury Perk advertising has been a launch pad for Bollywood stars - Preity Zinta, Raageshwari,
Gayatri Joshi and Amrita Rao, were all Perk models before they made it big on cinema screens.

d) Cadbury Celebrations

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Cadbury Celebrations was aimed at replacing traditional gifting options like Mithai and dry- fruits
during festive seasons.

Cadbury Celebrations is available in several assortments: An assortment of chocolates like 5 Star,

Perk, Gems, Dairy Milk and Nutties and rich dry fruits enrobed in Cadbury dairy milk chocolate in 5
variants, Almond magic, raisin magic, cashew magic, nut butterscotch and caramels.

The super premium Celebrations Rich Dry Fruit Collection which is a festive offering is an exotic
range of chocolate covered dry fruits and nuts in various flavours and the premium dark chocolate
range which is exotic dark chocolate in luscious flavours.

Cadbury Celebrations has become a popular brand on occasions such as

Diwali, Rakhi, Dussera puja. It is also a major success as a corporate gifting
brand. The communication is based on the emotional route and the tag line
says "rishte pakne do" which fits with the brand purpose of strengthening your
relationships with something sweet

Did you know:

The "Rishte Pakne do" jingle was penned by noted writer Gulzar.

e) Cadbury Temptations
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Ever see people hide away their chocolate since they don’t want to share
it! If you have, then its likely to be a bar of Cadbury Temptations!
Cadbury Temptations is a range of delicious premium chocolate in five
flavours.

Research revealed a niche segment of “ chocoholics” - those exposed to

international chocolates and those who love a variety of chocolates but
possibly find the price of international chocolates too high. Cadbury
Temptations is a range targeted at this segment of discerning chocolate
lovers.

The Cadbury Temptations range is available in 5 delicious flavour variants

- Roast Almond Coffee, Honey Apricot, Mint Crunch, Black Forest and Old
Jamaica. With its international quality chocolate Temptations soon became a
popular brand for "chocoholics".

The advertising positioned Cadbury Temptations as a chocolate range so

delicious that it was "too good to share".

Did you know:

Cadbury Temptations advertising won an advertising effectiveness -
EFFIE award in 2001.

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f) Cadbury Éclairs

Eclairs was first discovered by a local confectionery firm in London,

England in the 1960s. The firm then became part of Cadbury in 1971
making Cadbury Eclairs the second largest brand in the company.
The experience of eating a Cadbury Dairy Milk Eclair is truly unique
because of its creamy caramel exterior and rich Cadbury Dairy Milk
chocolate at the center. In 2006 Cadbury Dairy Milk Eclairs launched
a crunchy Eclair with a hard caramel outside and delicious Cadbury
Dairy Milk chocolate inside called Cadbury Dairy Milk Eclairs Crunch.

Our Journey:

In India, Cadbury Dairy Milk Eclairs has been the most preferred brand in
the Eclairs category for years and has always been a favourite with consumers.

Eclairs advertising over the years has talked about the mesmerizing taste
of Eclairs because of the Cadbury Dairy Milk chocolate it contains at its
center. The 'Kar De Dil Pe Jadoo' campaign illustrated this in a youthful
college context. The Eclairs Crunch variant has also had an encouraging
response from both teens and pre-teens. Currently, the chewy and the
crunchy variants are both enjoyed by the Eclair consumer.

Did you know:

A sign in front of our Nigeria factory describes Choclairs as "the sweet
with heart on the inside.
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g) Cadbury Gems

Cadbury Gems occupies a very special place in the hearts of kids; present and past. Its unique
shape, size, colours and format instantly set it apart. These tasty, colourful, chocolate buttons have
become an integral part of the lives of both children and adults.

History

Launched in 1968, Cadbury Gems has captured the fancy of children for more than 4
decades now. Supported by a number of popular TVCs since the Eighties, Gems is
uniquely positioned because of its chocolate taste, colourful buttons and multiplicity.
The taste and fun associated with eating Cadbury Gems and the joy of sharing it with
friends has also made the brand a source of nostalgia for older consumers. Simply
put, eating Gems brings happiness, fun and mischief to a kid's world. Which is why,
Cadbury Gems has always had Fun and Masti as the proposition in all its
communication.

Gems, available in a Pouch and a Carton, is also available in a Re. 1 pouch.

Gems has continuously been relevant and exciting for consumers with salient
messaging, contemporary packaging graphics, pack innovations and consumer
promotions. In December 2000, the Gems Tube Pack with a flip-top was launched,
which became an instant hit with kids. In succeeding years, the Tube Pack has
continued to excite kids with different ball games on its flip-top.

In 2006, Gems gave kids another reason to rejoice by giving them an option of
consuming their favourite Gems chocolate together with a fruit flavour - Fruity Gems
was launched and offered fruit flavours along with the taste of Gems.

Till 2007, Gems was largely speaking to younger kids (less than 8 years of age). While Gems
became very popular amongst this age group, kids crossing this age seemed to be growing out of
it. With the intent of also appealing to older Kids (aged 8-12 years) while being relevant to younger
kids, Gems launched Subru communication in 2008. Subru increased the fan following of Gems in
older Kids and turned out to be a very successful campaign.

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GEMS – RANGEEN PANDA KI RANGEEN PASAND

In 2009, with a better understanding of older Kids, Colour was chosen as the magical element to
ignite the imagination of kids and increase their affinity with Gems. To bring alive the delight of
colours, Gems came up with the concept of a black-and-white panda which, after eating Gems,
became a Coloured Panda. The Coloured Panda has now become an icon for Gems.

The world of the Coloured Panda promises unexpected and exciting fun which doesn’t exist in an
otherwise routine world. Cadbury Gems is now positioned as ‘RANGEEN PANDA KI RANGEEN
PASAND’.

To add to its visual appeal and excitement, Gems

has changed its pack graphics to a more modern,
contemporary and an edgy design, together with a
change in logo graphics.

Gems surprise

Recently, Gems has launched another variant called Gems Surprise, which brings together 2
favourites of Kids: Gems and Toys of Ben10. Living upto its name of Surprise, the offering doesn't
disclose the nature of toy inside it. Have you got a chance to experience Gems Surprise yet?

With Gems presenting so many exciting avatars, isn't being a kid more fun than ever before?
Did we hear you say - YES?
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Do you know?
The colourful world of Cadbury Gems has six colours – Red, Green, Pink, Yellow, Orange and
Blue.

2) Snacks

a) Cadbury Bytes

Cadbury Bytes was launched in 2004-05 as Cadbury's foray into the rapidly growing packaged
snack market.

Cadbury Bytes is a one of a kind snack, in that it is sweet and not salty, as compared to most of the
other snacks. It's a bite sized snack with a crunchy wafer and rich Choco cream filling. There are
three variants of Bytes available in the market - Regular, Coffee and Strawberry, at two price
points- Rs 5 and Rs 10.

Cadbury Bytes is targeted at teens as they are the largest consuming segment of packaged snack
category. They are also the gateway to the family, especially for a new sweet snack.

With Bytes, Cadbury has entered into a new category with well entrenched and established brands.
It is an exciting challenge for us to take the brand forward and make it a stupendous success.

Cadbury Bytes is positioned as the 'only sweet snack' in the world of salty snacks. The proposition
we have arrived at is "Snacking ka meetha funda", where we take a pot-shot at other snacks, by
saying `Har snack namkeen nahi hota'. The product is all about breaking a cliché and teenagers
identify with breaking stereotypes. The new commercials- 'Tommy' and 'Villain', talk about breaking
the stereotype.

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3) Beverages

a) Cadbury Bournvita

Cadbury was incorporated in India on July 19th, 1948 as a private limited company under the name
of Cadbury-Fry (India). Cadbury Bournvita was launched during the same year.
It is among the oldest brands in the Malt Based Food / Malt Food category with a rich heritage and
has always been known to provide the best nutrition to aid growth and all round development.

Throughout it's history, Cadbury Bournvita has continuously re-invented itself in terms of product,
packaging, promotion & distribution. The Cadbury lineage and rich brand heritage has helped the
brand maintain its leadership position and image over the last 50 years.

The Journey:

The brand has been an enduring symbol of mental and physical health ever since it
was launched in 1948. It is hardly surprising then, that Bournvita enjoys a major
presence in the Malt Food market. Given its market share of 17%, Cadbury Bournvita
reaches across hundreds of cities, towns and villages through 3,50,000 outlets in India.

It is a universal truth that mothers attach a lot of emotional importance to nourishment

while bringing up their children. However, children always look out for the tastiest
option to make their daily dose of milk more enjoyable.

Cadbury now offers two options to capture this appeal: Cadbury Bournvita, with its popular
chocolate taste, and its latest offering, Cadbury Bournvita 5 Star Magic, leveraging the rich
chocolate and caramel flavour of Cadbury 5 Star.
[Type text]

Cadbury Bournvita advertising has moved with the times to reflect the changing needs of the
consumers.

During the '70s the communication centered on 'Good upbringing' and Bournvita became an
essential building block for childhood. "Goodness that grows with you" was the campaign idea that
communicated this thought.

In the 80's the focus shifted from 'Upbringing' to 'Intelligence' with the more aggressive "Brought up
right, Bournvita bright" campaign, which was very successful during its time.

In the early '90s all brands in the category provided purely physical benefits like nourishment,
energy and growth. It was at this time that Bournvita decided to raise the bar by promising physical
and mental benefits. This resulted in the famous Tan Ki Shakti, Man Ki Shakti Campaign which
became an anthem for the brand.

In the new millennium, keeping pace with the evolving mindsets of the new age consumers,
Cadbury Bournvita is about arming consumers with Confidence to take on physical and mental
challenges that nobody else can, resulting in one of the most successful advertising campaigns
which is based on 'Real Achievers who have grown up on Bournvita'.

Did you know:

In the 1980 Moscow Olympics, Cadbury Bournvita was the official health drink for the Indian team

The Cadbury Bournvita Quiz Contest, which started airing on April 12th 1972, is India's
longest running national school quiz contest. Starting out as a contest held in cities, and
then on radio, the contest currently has been running for over 10 years on satellite
television. It has over 500 episodes to its credit, and today the contest directly reaches

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more than 11,25,000 students, in 4000 schools across 66 cities and 7 countries - UAE, Kuwait,
Qatar, Oman, Bahrain, Nepal and India.

4) Candy

a)Halls

Halls accounts for 50% of international cough drop sales and is the leading
sugar confectionery brand in the world. In 1930’s, the Hall brothers invented
its Mentho-Lyptus formula, using a combination of menthol and eucalyptus,
and began producing cough drops. The cough drops were introduced into the
US during the mid-1950s. Warner-Lambert recognised the potential of the
product and acquired Halls in 1964. In 1971, Warner Lambert began selling
Halls under the Adams family, and the first national television campaign was
aired in the US & the results were a resounding success.

Our Journey:

Halls was first launched in India in 1968 & soon established itself as
a ‘therapeutic’ candy competing in the cough lozenge market. Halls has
been sold in India as part of the Pfizer & Warner Lambert networks before
it came into the Cadbury fold in 2003 as part of a global merger with Adams Confectionery.

Halls has had a colourful advertising history in India & was infact, one of the earliest brands to
advertise on television in India. In the 1980’s, Ad’s featuring Meenakshi Sheshadri and later, Vijeta
Pandit on its unique ‘vapour action’ formula with a classic Halls Jingle were aired which established
the brand firmly in the market. In the 90’s, Halls advertising adopted a different take with its ‘Traffic
Jam’ Ad where Halls restores order to a situation of chaos & the early 2000’s saw Halls advertising
on the ‘refreshment’ platform. Over the years Halls has been strongly positioned on the` soothes
sore throat ’ benefit in the consumers mind.
[Type text]

Halls continues to be one of the leading mint brands in India even in the changed competitive
context.

Did You Know:

Halls is marketed in 24 different countries around the world & is offered in over 26 flavours.

Halls produced the largest sweet in the world in 1964. Weighing 76kilos, the sweet was put on
exhibition in New York.

Halls accounts for more than 50% of international cough drop sales.

In 2002, people consumed 100,000 tons of Halls!

5) Gums

a) Bubbaloo

Cadbury India has expanded its confectionary portfolio in 2007 by foraying into the Bubble gum
category with the launch of Bubbaloo Bubblegum- a successful bubblegum brand from its
international portfolio.
Bubbaloo is an innovative soft bubblegum with a centre filled liquid.
It is filled with a high level of a great tasting fruit flavoured liquid that floods your mouth instantly.
Bubaloo is currently available in two yummy flavors- Strawberry and Mixed Fruit.
The communication focuses on the "fun filled liquid centre " of Bubbaloo and is anchored by
“Bubba- the cat”, the international mascot for the brand Bubbaloo.

Did you Know ?

Bubbaloo was first launched in 1984.
Bubbaloo is sold in 25 countries and is particularly popular in Latin America. The record for the

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largest bubblegum bubble ever blown is 58.4cm. The bubble was blown by Susan Montgomery
Williams of Fresno, California, USA at the ABC-TV studios in New York City, in 1994.

Marketing Case Study

Cadbury Bytes

Market Background:
Cadbury is the market leader in chocolates but was a new entrant in the packaged snacking
category. The company had a loyal child following but snacking was driven by teens and adults.
The Indian palette also showed a distinct preference for salty snacks. Overall brand Cadbury
strengths in the confectionery market were weaknesses in the packaged snacking market. Snacks
were also largely driven by shared consumption vis s avis confectionery which is largely an impulse
individual consumption

Competition
Well entrenched competitors and local unorganized players which are synonymous with snacking
and dominated the market.

The Brand
Cadbury Bytes was a one of a kind snack, in that it was sweet and not salty and had the irresistible
taste of Cadbury chocolate in it. To be positioned effectively as a snack it had to offer the
irresistible taste of Cadbury chocolate in the context of shared snacking

The Brand Objective

Position Cadbury Bytes as the "people magnet" of snacking which led to being creatively
expressed as "Bytes Jahaan Public Wahaan!"
[Type text]

The Results
Cadbury Bytes expands the chocolate category.

SWOT Analysis of Cadbury

Strength :-

♣ Cadbury is the largest global confectionery supplier, with 9.9% of global market share.
♣ High financial strength (Sales turnover 1997, £7971.4 million and 9.4%)
♣ Strong manufacturing competence, established brand name and leader in innovation.
♣ Advantage that it is totally focused on chocolate, candy, chewing gum, unique

understanding of consumer in these segments.

♣ Successfully grown through its acquisition strategy. Recent acquisitions, including

Adams, 2003, enabled it to expand into important markets like the US market.

Weaknesses :-

♣The company is dependent on the confectionery and beverage market, whereas other
competitors e.g. Nestle have a more diverse product portfolio, where profits can be used to
invest in other areas of the business and R&D.

♣Other competitors have greater international experience - Cadbury has traditionally been
strong in Europe. New to the US, possible lack of understanding of the new emerging
markets compared to competitors.

Opportunities:-

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♣New markets. Significant opportunities exist to expand into the emerging markets of
China, Russia, India, where populations are growing, consumer wealth is increasing and
demand for confectionery products is increasing.

♣The confectionery market is characterized by a high degree of merger and acquisition

activity in recent years. Opportunities exist to increase share through targeted acquisitions.

♣Key to survival within the FMCG market is increasing efficiency and reducing costs.
Cadbury Fuel for Growth and cost efficiency programmes seek to bring cost savings by:

1. Moving production to low cost countries, where raw materials and labour is cheaper.

2. Reduce internal costs - supply chain efficiency, global sourcing and procurement, and
wise investment in R&D.

♣Innovation is key driver. To respond to changes in consumer tastes and preferences -

healthier snacks with lower calories need to be developed. R&D and product launches have
led to sugar-free & center filled chewing gum varieties and Cadbury premium indulgence
treat. Low-fat, organic and natural confectionery demand appears strong.

Threats:-

♣Worldwide - there is an increasingly demanding cost environment, particularly for energy,

transport, packaging and sugar. Global supply chain in low cost locations.

♣Competitive pressures from other branded suppliers (national and global). Aggressive
price and promotion activity by competitors - possible price wars in developed markets.

♣Social changes - Rising obesity and consumers obsession with calories counting.
Nutrition and healthier lifestyles affecting demand for core Cadbury products.
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ENVIRONMENT AND SOCIETY

At Cadbury India, it is believed that good values and good business go hand in hand.

Nutrition, Education, Security and Love

Cadbury India has a large factory in Malanpur, one of the most under developed districts in Central
India. In 1999, theylaunched the Cadbury Community Initiative Programme under the banner:
Nutrition, Education, Security and Love. In setting up the programme, the local Corporate Affairs
Manager, Narender Katoch, initiated a long-term dialogue with local stakeholders to engage them
in helping the compnay identify what community support theyshould be providing.As a result,
theyfocused on healthcare and education in the nearby village of Gurikha. A nursery school was
started and key improvements were made to the primary school. The consultation and a bit of
lateral thinking led to some real social improvements: fresh drinking water from a new village
pump, a doctor’s clinic, vet services for milk producing animals and fruit trees for each household
to plant during the rainy season. They also helped increase school attendance levels.Last year, the
education programme supported the Indian Government’s Year of Women Empowerment. Special
focus was given to the rights and contribution of girls and to the counteraction of female infanticide
through a variety of initiatives, including awareness generation and gender sensitization
programmes leading to formation of women self help groups.

(B.B.M 2nd sem) GND FIRST GRADE COLLEGE BIDAR 57

 Reaching Out Programme

Reaching Out Programme is one small beginning in their endeavour to lend a helping hand to the
needy. They collect from those who have and give it to those who need it the most. They have
recently completed the Medicine Collection Drive in which they collected medicines and distributed
it among those sections of society that needed it the most. They also have a toy box programme.
Used toys are collected and donated to needy children.

Corporate Social Responsibility (CSR) of Cadbury

Corporate Social Responsibility (CSR) is at the heart of our success

At Cadbury India we have always believed that good values and good business go hand in hand. It's
part of our heritage and the way we do things today. CSR is about growing our business responsibly.

Cadbury India has a tradition of caring for the environment and enriching the quality of lives of the
communities we live and work in, through a variety of result-oriented programs.

Our commitment to the Environment

We are committed to responsible environmental, health and safety management. We aim to look after
the health and safety of our people and minimize the environmental impact of our business around the
world.
[Type text]

Migratory birds stop over at our Bangalore factory!

Water is a precious resource. As part of Cadbury India's efforts to continuously increase water
conservation our Bangalore factory has constructed a check dam to store the rainwater. This dam not
only acts as a major ground water replenishing source for the bore wells in the factories and
surrounding community, but is also a stopover location for some of the migratory birds!

Pioneering cocoa cultivation in India

Since 1974 Cadbury has pioneered the development of cocoa cultivation in India. For over two
decades, we have worked with the Kerala Agriculture University to undertake cocoa research and
released hybrids that improve the cocoa yield.

Our efforts have increased cocoa productivity and touched the lives of thousands of farmers. Hardly
surprising then that the Cocoa tree is called the Cadbury tree!

Bangalore factory: the sun shines at night…

Acknowledged as 'Preserver of Environment'

Sunshine now lights the pathways on streets outside our Bangalore factory at night.

Rising energy costs, and 300 sunny days a year, inspired the factory to install 28 solar powered
streetlights. It will reduce annual carbon dioxide (a major greenhouse gas) emissions by ten tonnes,
playing a part in the effort to reduce global warming.

In appreciation of our commitment to implement environment friendly initiatives, the Karnataka State

(B.B.M 2nd sem) GND FIRST GRADE COLLEGE BIDAR 57

Pollution Control Board has honoured the Bangalore factory with the Parisara Premi (Preserver of the
Environment) Award for the second year in a row.

Growing Community Value

Everything needs a little nurturing to help it to grow. Our communities are no different. Cadbury India is
committed to growing community value around the world. For our employees, this is about making a
difference in the community.
[Type text]

Non-formal school set up by Cadbury for children of migrant workers in Baddi

Thanks to the efforts of the Baddi factory team over 50 children of migrant workers living in and around
our Baddi factory will now have daily access to non-formal education. Cadbury has set up a non-
formal school as part of our commitment to create prosperous, inclusive and healthy communities.

This is the first phase of Project SAHYOG an 18 month project which commenced in January this year
in partnership with an NGO RUCHI. The project reaches out to over 400 poor & marginalized families
in Sandholi village near our Baddi factory and apart from education, the other key interventions will be
on village health, sanitation, education & water harvesting.

The project was recently inaugurated by Mr B R Verma, Labour Commissioner cum Chief Inspectorate
of Factories & Directorate of Employment; Himachal Pradesh in the presence of Mr Sudhir Sharma,
Dy Director Industries and senior officials of BBN Industries Association. The Chief Guest appreciated
Cadbury's effort to make a difference in the community and encouraged the villagers to come forward
and support the initiative.

In the coming months the project through a group of 12 SAHYOG CHAMPIONS (colleagues from the
Baddi factory) will undergo an orientation program with the NGO RUCHI and will subsequently
mobilize Baddi colleagues to volunteer their time in the community on aspects of village health,
sanitation and education.

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Cadbury in tie-up with Bharti-Walmart to support education needs of underprivileged children

In an effort to make a small difference to the communities in which we operate we recently tied-up with
Bharti-Wal-Mart to support the infrastructure of a government school for underprivileged children in
Gurgaon.

As part this initiative, we have provided safe and clean facilities to create an environment conducive to
learning for the 80 odd children enrolled in the school. This included re-painting the building, cleaning
and developing the gardens in the school premises, planting trees and installing swing-sets in the play
area. A team of 16 sales colleagues spent a day in the school and truly made a difference!

Sarvam Program

With operations around the Pacific Ocean, we responded immediately to the

Asian Tsunami in late 2004. After initial emergency relief donation we established
a Tsunami Regeneration Programme for essential long- term community
rebuilding.
[Type text]

Working in partnership with a local charity, the Sri Aurobindo Society, on a five-year project, we are
contributing to the redevelopment of two villages in the costal region of Pondicherry. The project
addresses education, health, economic development, vocational training, organic farming, water
harvesting and attitude changes including the empowerment of women. Learning's from the project will
also create significant rural regeneration throughout the rest of the Tsunami - hit regions and beyond.

Priorities for the first year include: providing simple housing and toilets and repairing and developing
eight pre-school centres and three schools. We will also recruit teaching staff, health workers,
counselors as well as an administrator and set up a training and basic IT centre.

Cadbury spreads smiles at Vatsalya

Cadbury India has partnered with Vatsalya Foundation, an NGO working with underprivileged street
children in Mumbai. Vatsalya's motto is to give the child a supportive environment to live and study in
and gain skills so that they become contributing members of society.

We support the educational needs of 100 street children by proving them with their school fees and
also other requirements like books, stationery uniforms etc. We will also sponsor educational camps
for these children.

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The other aspect of the partnership is the "Be My Friend" Volunteering programme. Under this
initiative colleagues are encouraged to spend time with these children, encourage them to study or just
simply be their Friend.

Cadbury India supports the building of a Neo-natal ward

In an effort to provide a health start to the newborn infants of the local community
in the Thane district, we have supported the construction of a neo-natal hospital
ward at Thane`s municipal hospital. The ward gives specialized and intensive care
for premature and critically ill newborns.

This intervention has helped the poor and needy who are in urgent need of
specialized healthcare.

Gurikha Project

Smiling girls of Gurikha school (built by Cadbury India)

In 1999, we launched the Community Initiative Programme under the banner: Nutrition, Education,
Security and Love near our Malanpur factory (MP).
[Type text]

Gurikha Project has enlightened her to a Village Development Committee structured by

new life of hope and some prosperity. Cadbury in session.

As a result, we focused on healthcare and education in the nearby village of Gurikha. A nursery school was started and
key improvements were made in the primary school.

The consultation and a bit of lateral thinking led to some real social improvements: fresh drinking water from a new
village pump, a doctor's clinic, vet services for milk producing animals and fruit trees for each household to plant during
the monsoons. They also helped increase attendance in school.

Smart girls from Cadbury aided coaching Community Lady Worker counselling a self help
class group on income generation.

In 2005, the education programme supported the Indian Government's Year of Women Empowerment. Special focus was
given to the rights and contribution of girls and to the counteraction of female infanticide through a variety of initiatives.

(B.B.M 2nd sem) GND FIRST GRADE COLLEGE BIDAR 57

Play school for children below 5 years of Women Empowerment activities will help rescue
age established by Cadbury. her burden

These are the various awards given to Cadbury india ltd

Asian Marketing Effectiveness Awards 08

Asian Marketing Effectiveness Awards 2008 for Bournvita Folk/Fusion campaign -
GOLD award for the "Best Insights and Strategic Thinking" and SILVER award for
the 'Most Effective Use of Advertising'.

The Asian Marketing Effectiveness Awards are the region's most prestigious awards that celebrate resourceful
Asian marketing. They are designed to set the standard for effective marketing within the region, and aim to
uncover the campaigns that show results through innovative spirit and combining creativity with effectiveness
to build world class brands.

Cadbury India ranked 7th Great Place to Work in India

No. 1 FMCG Company
Cadbury India has been ranked as the 7th Great Place to Work and the No. 1 FMCG
company in India in 2008, by the Great Place to Work Institute.

This study, in its fifth year in India , has a presence in 30 countries and is the oldest, most
comprehensive and respected workplace study worldwide. Over two hundred companies
throughout India participated in the survey, which measured the degree of satisfaction of
employees with their place of work and picked out the best working environments. This is
the fourth time we have featured amongst the Great Places to Work in India . We were
ranked 10th in 2003, and were among the top 25 in 2004 and 2005.
[Type text]

Great Place to Work 2007

'Cadbury India' has been awarded the "Bronze Award for Excellence in
People Management" in the 'Great Place to Work 2007' survey conducted
by Grow Talent Company Limited and Businessworld. The award
recognizes Cadbury India as a national leader in the area of Human
Resource Management.

Business World along with Grow Talent has been carrying out the 'Great Place to Work'
survey for the past 4 years. This award is based on the ranks received in top 25 list of the
Great Place to Work India studies conducted in the last four years.

ABBY Award wins for India.

The prestigious ABBY awards, held in March, recognise creative
excellence in the Indian Advertising Industry. The Ulta Perk campaign won
four Silver Awards in total and the Cadbury Dairy Milk Campaign, Miss
Palampur, also won a Silver Award. This year Cadbury also sponsored the
new 'Young ABBY' Award.

Bournvita won the Emmvie Gold for the

Best Media Innovation - TV.

Cadbury won the Emmvie Gold for the Best Media Innovation - TV, for brand Bournvita, for
the entry Physical symbol of Confidence.

(B.B.M 2nd sem) GND FIRST GRADE COLLEGE BIDAR 57

 Cadbury Dairy Milk & Bournvita crowned as Consumer Superbrands

Cadbury Dairy Milk & Bournvita have done it again. For the
second time running, Cadbury Dairy Milk & Bournvita have been declared a `Consumer
Superbrand' for 2006-7 by Superbrands India.

Cadbury- Ranked among India's most respected companies

Cadbury India has been ranked 5th in the FMCG sector, in a survey on India's most respected
companies by sector conducted by Business World magazine in 2007.

Cadbury wins the Effies 2006

Pappu does it again!
At the recent Effie 2006 awards organized by The Advertising Club of Mumbai,
our 'Pappu Pass Ho Gaya' advertising campaign bagged two more awards -
Gold in the Consumer Products category and Silver in the Integrated
advertising campaign category.

Cadbury India roars at Cannes

Cadbury India received a bronze award at the Cannes Lions International

Advertising Festival for partnering with a mobile phone operator in 2005 to
provide exam results via SMS to school children.
[Type text]

Cadbury India is a Great Place to Work

The 'Great Place to Work' Institute study listed Cadbury India as a Great Place to work in 2005
for the third time in a row. Incidentally, Cadbury was in the Top 25 in 2003, 2004 and 2005 too.

Reader's Digest Award recognizes Bournvita

Bournvita won the 'Reader's Digest Trusted Brands' Gold Award for the vitamin
health supplement category in Indian in 2006. The merit was based on 7000
responses from questionnaires and telephone interviews across Asia.

Suraksha Puraskar Award - 2005

Cadbury India's Bangalore factory has received the "Suraksha Puraskar" safety
award from the National Safety Council - Karnataka chapter.

National Safety Council (NSC) was set up by the Ministry of Labour,

Government of India in 1966, as an autonomous body to generate, develop
and sustain a voluntary movement on Environment, Health and Safety.

Superbrands

(B.B.M 2nd sem) GND FIRST GRADE COLLEGE BIDAR 57

Cadbury Dairy Milk and Bournvita have achieved the distinction of a 'Superbrand' as awarded
by the Superbrands India Council.

MANAGEMENT TEAM AT CADBURY INDIA

Chairman

C Y Pal

Chairman - Non Executive

Anand Kripalu

President, South Asia & Indo

China,
Managing Director - Cadbury
India

Atul Bhatia
(Director, R & D)
Non-Executive Directors Executive Directors
Chandramouli Venkatesan (Mouli)
(Director, Chocolates & Strategy)

Narayan Sundararaman
Harsh Mariwala
(Director, Powdered Beverages,
Radhakrishnan B. Menon Gum & Candy)

Suresh Talwar Jaiboy Phillips

(Director, Operations)

Rajesh Garg
(Director, Finance)

Rajesh Ramanathan
Director, Human Resources

Sunil Sethi
(Director, Sales & Internationa
[Type text]

Registered office

Cadbury India Ltd.

Cadbury House
19, B Desai Road
Mumbai 400 026
Maharashtra
India
Tel: +91 22 4007 3100
Fax: +91 22 2352 1845

Regional offices

Mumbai Chennai
Cadbury India Ltd. Cadbury India Ltd.
Reyn. Basera Annexe 146- Second Floor
Near Cooper Hospital Royapeth High Road

(B.B.M 2nd sem) GND FIRST GRADE COLLEGE BIDAR 57

Vile Parle West Mylapore
Mumbai 400 056 Chennai 600004
Maharashtra, India Tamil Nadu, India

Delhi Kolkata
Cadbury India Ltd Cadbury India Ltd
303 – 305, 3rd Floor, Vipul Agora 9-A Esplanade Row
M.G. Road Kolkota - 700 069
Gurgaon - 122 002, India. West Bengal, India.

Our factories

Thane Pune
Cadbury India Ltd Cadbury India Ltd
1 Pokhran Road Induri Factory
Eastern Express Highway Talegaon Dabhade
Thane 400 606 Pune 410 507
Maharashtra, India Maharashtra, India

Himachal Pradesh Gwalior

Cadbury India Ltd Cadbury India Ltd
Works: Hadbast No 199 Plot No 25
Village Sandholi Baddi Malanpur, Industrial Area
Tehsil- Nalagarh Village Gurikha, Tehsil Gohad
Dist. Solan 173205 Gwalior - 477 116
Himachal Pradesh, India Madhya Pradesh, India

Bangalore
Cadbury India Ltd
Jodi Hanumanapalya
Mahadevapura Post
Mangalore Road
Nelamangala 562 123
Bangalore, Karnataka, India

Cocoa operations

Cochin
Cadbury India Ltd
[Type text]

Cocoa Operations
Near Thrikkakara
Pipe Line Junction
Thrikkakara P.O
Cochin 682021
Kerala
India

Industry Trends

Confectionery Industry

The confectionery industry in India is approximately divided into:

Chocolates

Hard-boiled candies

Eclairs & toffees

Chewing gums

Lollipops

Bubble gum

Mints and lozenges

The total confectionery market is valued at Rupees 41 billion with a volume turnover of about
223500 tonnes per annum. The category is largely consumed in urban areas with a 73% skew to
urban markets and a 27% to rural markets.

Hard boiled candy accounts for 18%, Eclairs and Toffees accounts for 18%, Gums
and Mints and lozenges are at par and account for 13%. Digestive Candies and
Lollipops account for 2.0% share respectively.

(B.B.M 2nd sem) GND FIRST GRADE COLLEGE BIDAR 57

Overall industry growth is estimated at 23% in the chocolates segment and sugar confectionery
segment has declined by 19%.

Cadbury with Dairy Milk, Perk, Gems, 5 Star, Celebrations, Bytes, Dairy Milk Eclairs, Eclairs
Crunch, Mr. Pops and Halls brands is a key player in the chocolate, eclairs, lollipops, and
mints segments.

Milk Beverages

The Milk Beverages industry is valued at Rupees 16.1 billion with an annual
turnover of approx 63,000 tonnes. As per Nielsen estimates the industry is
growing at 10.1%.

C ADBURY A ND T HE W ORM C ONTROVERSY

T H E DI S CO V E RY OF WO R M S I N S O M E S AM P L E S OF C ADBURY ' S C HO CO L AT E I N E A R L Y
O C T O BE R 2003 C R E A T E D O N E O F T HE BIG G E S T CO NT RO V E RS I E S I N I NDI A AG AI NS T A
M U L T I N AT I O NA L R E P U T E D FO R B E I NG A BE NCHM A RK O F QUALITY. T HE CO NT RO V E R S Y
C R E AT E D AN DE E P A D V E R S E I M P A C T O N T HE CO M P ANY WI T H T HEI R S AL E S NO T O NL Y
D R AS T I CAL L Y D I P P I N G D OW N , B U T A T T HE S AM E TI M E AL L OW I NG T HE CO M P ET I TO R S T O
E S T ABL I S H T HEI R F OO T H O L D A N D T A KI NG M AX I M UM ADV ANT AG E OF C ADBURY ' S
M I S FO RT UNE . THE C O N T R O V E R S Y , A ND T HE ADV E RS E P UBL I CI T Y RE CE I V E D I N S E V E R A L
C O UNT RI E S , S ET B A C K I T S PL A N O F O UT S O URCI NG M O DE L W HI CH W O UL D HAV E R E S U L T E D
I N S I G NIF I CANT R E V E N U E GE N E R A T I O N , S E V E RAL MO NT HS BACK . T HE " W O RM S '
C O NT RO V E RS Y " C A M E A T T H E W O R S T TI M E ?. T HE NE X T F E W MO NT HS W E RE T HE P E A K
SEASON OF D I W A LI , E I D & C H R I S T M AS . C ADBURY S EL L S AL M O S T 1,000 T O NNE S OF
C H O CO L AT E S D U R I N G D IW A L I . I N T H AT Y E AR , T HE S AL E S DURI NG FE S T I V AL S E AS O N
D R O P P E D BY 30 P E R C E N T . T H E C O M P ANY S AW IT S V AL UE S HARE M E L T F RO M 73 P E R
C E N T I N O CTO B E R 2003 TO 69.4 P E R CE NT I N J ANUARY 2004. I N M AY , HOW E V E R , IT
I N C HE D UP T O 71 P E R C E N T . CDM S AL E S VO L UM E S DE CL I NE D F RO M 68 P E R CE N T I N
O C T O BE R '03 TO 64 P E R C E N T I N J A NUARY 2004 C L E ARL Y , T HE W O RM CO NT RO V E R S Y
T OO K A T OL L O N C A D B U R Y ' S B O T TO M - L I NE . F O R T HE Y E AR E NDE D D E CE M BE R 2003, I T S
N E T P RO F IT F E LL 37 P E R C E N T T O R S 45.6 CRO RE (R S 456 MI L LI O N ) AS CO M P A R E D
W IT H A 21 P E R C E N T I N C R E A S E I N T HE P RE V I O US Y E AR . H O W E V E R , C ADBURY ' S
R E I T E RAT E D T H A T A LL T H R O U G H T H E 55 Y E ARS O F LE ADE RS HI P I N I NDI A , T HAT I T H A S
R E M AI NE D S Y NO N Y M O U S W IT H C H O C O L AT E S AND HAV E RE M AI NE D CO M M I TT E D T O H IG H
Q U AL I T Y AND C O N S U M E R S A TI S F A C T I O N ."
[Type text]

CABDBURY'S FIGHT-BACK
'P R O JE CT V IS H W A S '

"S T E P S T O E NS U R E Q U A LI T Y & R E G AI N T HE CO NF I DE NCE " F O LL O WI NG T HE

C O NT RO V E RS Y O V E R I NF E S T A T IO N I N I T S CHO CO L AT E S , C ADBURY I NDI A L T D UNV E I L E D
'P R O JE CT V I S H W A S ', A PL A N I N V O L VI NG DI S T RI BUT I O N AND RE T AIL CHANNE L S T O
E N S URE T HE Q U A L I T Y OF I T S P R O D U CT S . T HE CO M P ANY ' S T E AM OF Q UAL I T Y CO N T R OL
M A NAG E RS , ALO N G W IT H A R O U N D 300 S AL E S ST AF F , CHE CKE D OV E R 50,000 RE T A IL
O U T L ET S I N M A H A R A S H T R A A N D R E P L ACE D ALL Q UE S T IO NABL E S T O CKS WI T H IM M E D I A T E
E F F E CT . T HE V IS H W A S P R O G R A M M E W AS I NT E NDE D T O BUI L D AW ARE NE S S AM O N G
R E T AI L E RS O N ST O R A G E R E Q U I R E M E NT S F O R CHO CO L AT E S , P RO V I DE AS S I ST ANC E I N
I M P RO V I NG ST O R A G E C O N D I T I O N S A ND ST RE NG T HE N P ACKAG I NG O F T HE CO M P AN Y ' S
R A NG E O F P RO D U C T S . C A D B U R Y R E DUCE D T HE NUM BE R O F CHO CO L AT E S I N IT S B U L K
P A C KE T S T O 22 B A R S F RO M T H E P R E S E NT 60 BARS . T HE S E HE L P E D ST O CKI S T S D I S P L A Y
A N D S E L L T HE P R O D U C T S " S A F E L Y AND HY GI E NI CAL L Y " 190,000 RE T AI L E RS I N K E Y
S T A T E S WE RE C O V E R E D U N D E R T H I S AW ARE NE S S P ROG RAM M E .

T HE B IG 'B' FACTOR
THE BIG F ACTO R T H A T H A S P U S H E D UP CDM S AL E S I S T HE A M I T ABH B ACHCHA N
C A M P AI G N . I T H E L P E D R E S TO R E C O N S UM E RS ' F AI T H I N T HE Q UAL I T Y OF T HE P RO D U C T . I N
E A R L Y J ANUAR Y , C A D B U R Y A P P O I N T E D A M I T ABH B ACHCH AN AS I T S BRAND
A M BAS S ADO R F O R A P E R IO D O F TW O Y E ARS . T HE CO M P ANY BE L I E V E D T HAT T HE

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R E P UT AT I O N HE H A S B U I LT U P OV E R T HE L AST T HRE E DE CADE S CO M PL E M E NT S T H EI R
O W N , W HI CH W A S B U I LT O V E R A P E R IO D O F 50 Y E ARS .

Conclusion’
The Indian Chocolate Industry is a unique mix with extreme consumption patterns, attitudes,
beliefs, income level and spending. At one hand, we have designer chocolates that are consumed
when priced at even Rs 2500/kg while there are places in India where people have never even
tasted chocolates once. Understanding the consumer demands and maintaining the quality will be
essential. Companies will have to keep themselves abreast with the developments in other parts of
the world. PRICING is the key for companies to make their product reach consumers' pockets.
Right pricing will make or break the product SUCCESS. Economical distribution of the products will
also be equally important. The companies' strategies should focus on driving sales through a right
product mix, efficient materials procurement, reduced wastages, increased factory efficiencies and
improved supply chain management. There's an immense scope for growth of chocolate industry in
India - geographically as well as in the product offering. The Indian Chocolate Industry is destined
to grow and will do so in the future.

Cadbury’s strategy to attract consumers is somewhat unique in a sense, instead of focusing on

the product, it seeks to tap into emotions normally associated with chocolates. They have also
adapted their strategies to the unique demands of the Indian retail sector. The strategy has
clearly proved successful, as they have been able to build and maintain a leadership position in
the market with many loyal customers.
[Type text]

Bibliography
BIBLIOGRAPHY
•WWW.CADBURY.CO.UK
•WWW.CHOCOLATEREVIEW.CO.UK
•WWW. CADBURYS CHWEPPES.COM
•WWW.WIKIPEDIA.ORG
•WWW.CADBURY.COM

BOOKS REFFERED-
•PHILIP KOTLER

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