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Lindsey C. Holmes, Entrepreneur of

the Week
Social media is a crucial part of any small business's
marketing arsenal these days — and here to help
entrepreneurs burnish their skills with this ever-
changing technology is Lindsey Holmes, whose varied
career (just 29 years old, she's been an actress and a
successful real-estate broker) now encompasses all
things new-media.

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Lindsey C. Holmes, Entrepreneur of the Week
Lindsey C. Holmes, Entrepreneur of the Week

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MAY 12, 2011 — Social media is (or ought to be, at any rate) a big part of any small business's
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moneymaking arsenal. Circa 2011, it needs to play an outsize role in a company's marketing, PR and
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But you can't simply set up a Facebook page for your company, sit back and expect the revenue to
pour in. Helping entrepreneurs maximize their social-media skills is Lindsey Holmes, whose varied Victoria Lynn Childress, Entrepreneur of the Week
career — just 29 years old, she has already been a sometime actress and a highly successful real-
Bryce Fluellen, Entrepreneur of the Week
estate broker — now focuses on new models of business communication, mobile-app development
and more. "Social media definitely chose me," she says, referring to her career shift as the national Alvin S. Perry, Entrepreneur of the Week
housing bust began to take shape, "but I welcomed it."

A Washington, D.C., native who attended Sarah Lawrence College and now lives in Newark, New
Jersey, Holmes runs LCH Business, which has offices in New York and the nation's capital. Want to
learn more about her? She is, naturally, an avid user of social media; you can find her on Facebook,
Twitter and the LCH house blog. (She's not an absolutist, though. "If you don't have much to say,
don't say much," she observes. "Your online content should be quality.") She'll have plenty to say,
however, as a featured speaker at the NAACP's Leadership 500 Summit in Miami, a four-day event
that begins May 26.

As for her (newest) chosen field? She's bullish on social media's benefits for small businesses.
"Going to work, I never know what I'll learn, and sometimes I have to create the solutions because
they don't exist," she says. "I love being in a field that will forever affect how companies market to and
communicate with their audience. That's powerful."


Within the last few years, you made a major career shift from real estate, in which you'd been
very successful, to social media. How did that come about?
At the height of the real-estate crash, I prayed for a career that would be both sustaining and fulfilling.
I had discovered social-media marketing while running my real-estate brokerage. I was a young
broker in New York City at 24 years old, and I didn't have the marketing budget of more established
firms. I would post listings on Facebook, blog about best practices for buyers and other professionals,
and search Twitter for potential co-brokering opportunities and partnerships.
Marketing through my social profiles was so seamless — I amassed clients and garnered speaking
engagements. God works in mysterious ways, however, and after the [housing] market took a dip, I
decided it was time to share with businesses in other industries what I had learned while marketing
my business online.

How important are social-media tools for entrepreneurs?

Social media gives the entrepreneur an opportunity to have a truly viable business with little to no
startup capital. Entrepreneurs now have access to a lot of the features of a multimillion-dollar
marketing and PR budget for, again, little to no money. Social media also allows for easy networking,
which is the pillar of a successful business.

The industry is changing so rapidly, though. How can anyone hope to keep up?
It's very easy to be resourceful nowadays. Using tools like Google and YouTube, you can pretty much
learn everything there is to know about everything. I subscribe to Mashable, a great resource for
social media, and I attend tons of conferences. CES, SXSW and Web 2.0 are some of the best trade
conferences. There are also smaller, regional conferences if you can't make the big ones. The
sessions are usually given by those at the top of the industry, and the networking is phenomenal.

How much time should an entrepreneur devote to social media rather than some other aspect
of running the company?
For businesses, I suggest creating an editorial calendar of your posts, and using tools like HootSuite
or Sprout Social to help you manage. Employing a good content strategy also makes social
engagement fun. Knowing that you have good, scheduled content, you can simply join the
conversation without pressure. On the other hand, if you don't have much to say, don't say much.
Your online content should be quality.

Social media offers innumerable cost advantages over traditional outreach, but it still requires
time and money. What's your advice to an entrepreneur who's not sure it'll pay off?
Marketing through social media can be pricey, but the returns are worth it. I suggest assessing your
current marketing strategies and expenditures, and moving those funds to social media. Try ads on
Facebook, getting some basic [search-engine optimization] servicing for your Web site and maybe
even purchasing a paid management tool. They start around $9 a month.

Twitter, Facebook, LinkedIn . . . which is most effective for a small business?

That's a hard question; they all serve different purposes. In the social-media marketing world,
Facebook allows for longer engagements, so more content, photos and videos go there. Twitter is
your quick-distribution vehicle. LinkedIn has been branded as the business social-network forum, so
professionals typically go there to hire and consult. I use the resources of all of them in my campaigns
and daily engagement. I'm a big believer in covering all ground — you've got to have a complete
virtual footprint. •

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