Review Guide for the Final Exam

Management 3140
Spring Semester 2011

The Final Exam is scheduled for Monday, May 9, 2011 beginning at 2:00 pm. The exam will
consist of 100 multiple choice questions. The final exam is not optional, it is comprehensive,
and it will cover material from Chapters: 1, 2, 3, 4, 5, 6, 8, 9, 10, 11, 12, and 13. Listed below
are topics, terms, theories, and models to review as you prepare for the exam.

Define management
Identify/define the functions of management
Identify/apply management levels and skills
Define/apply emotional intelligence
Define/apply self-leadership
The macro-environment – what is it, components, why is it important,
The competitive environment – what is it, components, etc. (Porters Model is here)
Environmental analysis – what is it, how does it work, etc
Define/apply concepts such as Benchmarking, Forecasting, and Switching costs
Identify how organizations can respond to their environment
Define and apply strategic maneuvering
Define/apply Vision, Mission and Values
Define/apply lack of structure, risk and uncertainty in decision making
Define/apply maximizing, satisficing, and optimizing as they apply to decision-making
Describe/apply decision-making models
Identify barriers to effective decision-making
Define planning, and describe/apply the basic planning process
Define/describe/apply the different levels of planning (strategic, tactical, and operational)
SMART goals –what are they, how can we apply the concept as managers
Define strategic management
Identify/apply components of the strategic management process
SWOT analysis – what is it, how does it work, components, etc.
Define Core competencies
Define Stakeholders
BCG Matrix –what is it? How does it work? How can we use it?
Corporate strategy, what is it, basic types of corporate strategy
Define ethics
Define business ethics
Define/describe/apply ethical decision making
Define corporate social responsibility
Identify/understand/apply contrasting views of corporate social responsibility
Identify consequences of a global economy
Define Outsourcing and Offshoring how are they different?
Identify/apply organizational models for competing globally (Global, International,
Transnational, Multinational)
Define organizational structure and identify the basic types
Define/apply differentiation and integration
Delegation: What is it? How does it work? Advantages?
Define/apply responsibility and accountability
Organizational agility: What is it? Why is it important?
Mechanistic organization, what is it, how does it work
Organic organization, what is it, how does it work
HR planning – how does the process work
Performance appraisal – what is it, purposes, approaches to doing PA
Define diversity
Define leadership
Compare leaders and managers
Define power, identify, define and apply sources of power
Describe/define/apply the following leadership models and theories
Trait theory
Behavioral theories
Fiedler’s contingency model
Path-goal theory
Situational-leadership theory
Leader-Member exchange
Substitutes for leadership
Define/apply charismatic leadership
Define/apply transactional and transformational leadership
Define motivation/understand why it is important (e.g. what do managers have to motivate
people to do?)
Define/describe/apply the following motivation models and theories
Goal setting
Reinforcement
Expectancy theory
Equity Theory
Be familiar with the two job design models discussed in the text
Herzberg’s two-factor theory
The Hackman and Oldham model of job design
Define/apply job satisfaction