Hexaware Insurance Analytics

Hexaware Insurance Practice Highlights

Over 25+ Globally satisfied clients and over 400+ insurance professionals.. Partnerships:

Business Intelligence and Analytics. KPI Dashboard across Insurance value chain
Core PAS – Life and P&C
Claims Administration
LOMA /AICPCU and IBM SOA Certified professionals. SOA Enabled, Componentized,
Rule based processing,
Dedicated CoE for Insurance providing thought leadership.

Channel Management
Alliances with the best-in-class application vendor for PAS & CMS

Channel Policy
New Business Claims Business
Management Administration ERP System
& Underwriting Administration Analytics
Service System

Process Consulting Key Industry Solutions Enterprise Applications. BPO / KPO.

• Business Consulting. • PAS Implementation. • Human Resource • Voice and non-voice.
• Enterprise Architecture. • CMS Implementation. Management. • Claims Pre processing
Legacy Modernization. • BI & A • CRM. • Data Correction.
• Service Oriented • Testing Services • ERP Finance • Payment processing.
Architecture. • Insurance Testing • Content Management • Actuarial process
• Quality Consulting accelerators. • Internet / Intranet Portals. outsourcing.
• Business Rule Engines • Market Research
Outsourcing

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Business Analytics - Insurance

Insurance Analytics Pack Additional

Life and Non-Life insurance. Analytics

Technology agnostic, Platform independent

and customizable. CRM

Bottom up design for holistic and granular level

of data analysis HR-IT
Pre Built – Jump Start Kit

Process Coverage General Ledger

Claims,
Channel & Marketing
Sales
Policy Admin
Underwriting
SCM

Components
Strategic Question Repository Counterparty
Risk
Pre Built Dashboards,
Performance Metrics & Reports,
OpRisk Pack
Pre built Data model,
Pre Built data marts,

Partnerships with Greenplum, Oracle, IBM, Microsoft, Informatica, QlikView 3

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Management Dashboard

Channel Underwriting Policy Admin

Analytics Analytics Analytics Claims
Analytics
• Sales • Process TAT • Process TAT
Performance • Underwriting • Persistency Claims Severity
• Critical Ratios Effectiveness Analysis Claims Pattern

Channel Policy
Business Customer Reserving/ Processing
Performance Quote / Rates Underwriting Issuan Process TAT
Growth Retention Severity Analysis
ce

Sub Processes

Sales and Policy Claims

Underwriting
Distribution Services Processing

Processes 4
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Marketing Analytics; Monitor Business Growth

Complete view of your business data.

Analyze the performance against targets. Download reports in excel format.

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Slice and Dice of Persistency / Customer Retention

Persistency Analysis, get complete view

Drill down

slice and
dice
Get complete view.

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 On-screen TAT Analysis

• Our solution helps track all the

operational metrics.
• Measure your TAT for all process and
know the bottle necks.

Sub-Process

Entire Process

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Dashboard + Drill down

• Identification of key ratios useful for claims operations.

– Dashboard + drilldown.

Drill Down

Dimension
• Control costs and reserving accuracy by tracking

Other
Combined, Loss, Expense, Settlement and Claim ratios.
Monitor performance.

• Multi dimensional drill down

• Same KPI different analysis
• Export to Excel

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KPI based - Claim Pattern Analysis.

• Analysis across all key parameters (Product, Region, Channel) - Deep insight for
improving operational efficiency.
• Real time view of settlement ratio to monitor target versus actual performance with
drill down option to know what is pulling you down

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 Claims data analysis – meaningful insight

One set of claims data when analyzed on different dimensions yield different inferences

2 Claims
distribution
by vehicle-
make helps
you analyze
1 which
Claim by cover type helps you decipher – brand’s
Garage coverage claims is on higher side pricing needs
correction

3 Claims repudiation analysis by distribution

channel by Geo helps analyze possible
fraudulent behavior

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Catastrophic claim analysis

Claims Amount Analysis by Zone helps in

analyzing claims reported from a particular
Geography.

This dashboard allows analysis on

Geographic basis. The Zone hierarchy
includes States and City.

Claim Analysis by Type by Zone gives a

visual dashboard of the reason of claims in
a Geo.

It can also be used to analyze the claim type

and reason associated with catastrophic
claims like flood, typhoons etc.

Analyze, How fast you settled claims.

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 Thanks

© 2009 Hexaware Technologies Limited. All rights reserved. For internal circulation only. Neither this publication nor any
part of it may be reproduced, stored in a retrieval system or transmitted in any form or in any means, electronic,
mechanical, photocopying, recording or otherwise, without prior permission of Hexaware Technologies Limited.
Published by Corporate Marketing & Communications

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www.hexaware.com