Consider IT Done®

Health Care Solutions To Go

System design and development of true mobile applications

Health care providers face numerous challenges—escalating healthcare costs,

fragmented health information, diminishing human resources, changing care giving
“Mobilize the
processes, and technical hurdles. Quality of care and information accuracy are of
paramount importance and must continue to improve. Management knows they must
enterprise”
balance these absolutes with strong operating margins. is one of the top
12 actions for health
Mobility applications ease the care giving process for providers and improve the patient care CIOs, according
experience by providing access to critical clinical data. They also:
to Gartner.
• Aid remote patient and emergency monitoring
• Enable practice of evidence-based medicine at point of care
• Simplify documentation of patient encounters with notes and dictation capabilities
“Gartner projects that by
• Allow placement of orders for lab and medical tests and viewing of results year-end 2011 there will
• Deliver alerts for drug interaction/medication allergies
be at least 3 billion mobile
• Manage schedules and appointments
subscribers in the world...
The results of going mobile? Wireless has enabled one
• Improved clinician productivity, which means lower per task cost of the most significant
• Reduced medical errors, which means improved patient satisfaction
changes in the way we
interact — through the
cell phone or smartphone.
How Syntel Can Help? • System Design and Development of Physicians expect PDA
••••••••••••••••••••••••••••••••••••••••••••••••

true mobile applications—Often mis-

Enterprises must view mobility as an integral understood as “web over a cell phone”,
support, nurses cite
part of their business process. It requires a well the true definition of mobility is the “reliable everywhere
defined strategy and is not simply another enabler of an exchange of information
information channel similar to the web. access” as one of the most
between two systems using a wire
less connection, irrespective of either’s important things IT can
To help our customers ride the mobility wave location. For existing web applications,
—and benefit from it—Syntel has established
do for them, and those 3
we focus on mobilizing the interfaces,
a Mobility Center of Excellence, staffed with not miniaturizing them. Syntel has billion mobile users are
business consultants, domain experts and expertise in building mobile applications potential patients and
technology gurus. with both thick and thin client architecture
using standard server side technolo-
their families...During
Our mobility transformation model and frame- gies like J2EE and .NET compact and the next few years, the
work advocates a holistic and phased approach operating on a variety of bearers
to achieving total enterprise mobility.
seamless handoff from
including SMS, GPRS, 3G, EV-DO
and 802.11 a/b/g. one wireless environment
Syntel provides a full range of services to help
• Application Testing—With increased to another will be
you achieve your mobility goals, including:
complexity of emerging handheld a requirement.”
• Consulting—Syntel experts will assess devices, greater sensitivity to security
your enterprise readiness and the status and load related problems, variation Source: Gartner’s “Top 12 Actions
of your mobile transformation using our in usage, networks and multiple back- for the Healthcare CIO, 2008,”
transformation model. We’ll then build ends, mobile application testing March 26, 2008
a plan to reach true transformation with requires specialized skill sets and tools
our ROAMS framework. to deliver an enterprise grade
mobility solution.
 Health Care Solutions To Go

Industry Syntel’s Service Offerings Applications That

Challenges Can Go Wireless
Mobile Enterprise
Transformation Model Wireless Patient Monitoring
• Access to
critical data
Medication Administration

CL
• Fragmented

S
ON
health information

IN
Hospital Bed Management

IC
AT
Business • Escalating

AL
IC
healthcare costs Consulting

PL
Patient Management
Benefits

AP
Services

AP

PL
• Scarcity of
of Mobility System Design

IC
L
human resources Assets Management

IA

AT
NC
Application Development

I
• Changing care

ON
The primary benefit of

NA
giving processes Application Testing E-Prescription

S
mobility is streamlined data

FI
access enabling better decision • Technical hurdles ADMINISTRATIVE APPLICATIONS
Specimen collection
making by all stakeholders
attributed to ready access to ROAMS Framework Clinical Assistant
information on patients, pro-
viders, physicians, medical/
clinical history, drug refer-
ences, diagnostic tools, and
more. Additional benefits Mobile Enterprise Transformation Model
include:
Syntel’s Mobile Enterprise Transformation Model was defined to reflect the full potential of mobility in
Facilitated data access and the enterprise. With four levels of transformation, it allows us to benchmark your enterprise and mea-
work scheduling sure progress in your mobility plan.

Some examples of characteristics and typical services for each level are:
• Visit documenter wizard

• Access to affiliated
physicians LEVEL 4 —Fully mobile enterprise
• Appointment setting Enterprise reshapes itself for mobility
• Continuous • Smart retail • Information • Customer-usable
• Order placement for lab remote patient shopping carts applications for applications
reports and prescriptions monitoring knowledge-
• Schedule management based services

Reduced paperwork and

increased accuracy through
information capture on mobile
forms with e-signatures (lab
reports, claims, prescriptions,
charge requests, etc.)
No data corruption or loss
due to process latency
• Real time synchronization
with back end systems
• Reduced lag due to lost/
incomplete/illegal charges
LEVEL 3—Mobility aids enterprise processes
Field force efficiency improvements
• Sales/field • Fleet tracking • Enterprise-wide • Expense
force automation private IM reporting
LEVEL 2—Convenience extends
outside the enterprise
Faster updates to customers and suppliers
• Mobile Intranets and websites • SMS-based information systems
LEVEL 1—Convenience • Blackberry adoption
inside the enterprise • Mobile webmail

For more information, contact Syntel at: +1 (248) 619-3503

Consider IT Done® or visit our website at www.syntelinc.com.
©2008, SYNTEL, INC. 062008
 Health Care Solutions To Go

Syntel Value

The ROAMS Framework • Mobility Center

of Excellence
Syntel’s ROAMS framework, depicted below, provides an end-to-end plan for transformation to a fully
mobile enterprise. It includes analyzing
• Holistic and phased
• Who can benefit from mobility and who can’t; approach to enterprise
mobility
• Device, network, and application requirements;
• Security considerations; • Full range of services

• Regulation compliance considerations; – Assessment

• and more.
– Roadmap development

Research and Optimize OUTPUT: Shortlist of transformation projects for business case analysis
– Application design

Concept Development – Application development

Survey
– Implementation
Mobility Technology Assessment
– Integration
Field Research

Concept Selection – Testing

Detailing

Advocate OUTPUT: Roadmap detailing the transformation plan

IT Support Modeling

Business Case Analysis

Roadmap Creation

OUTPUT: Implementation of the planned changes

Manage to reshape the mobile enterprise

S ecure – Device, OUTPUT: Comprehensive security assessment and implementation

with no compromises
Application, and Access

Mobility is an integral part of the business process,

requiring a well defined strategy, and is not simply
another information channel similar to the web.

For more information, contact Syntel at: +1 (248) 619-3503

Consider IT Done® or visit our website at www.syntelinc.com.
©2008, SYNTEL, INC. 062008
 Health Care Solutions To Go

The results of
going mobile are
improved clini-
cian productivity,
Mobile Application Development Considerations
which means lower
The decision to use SMS, thin client or thick client for your mobile application approach depends
per task cost, and largely upon the implementation scenario and specific requirements. Both Thin and Thick client
applications are developed using standard server side technologies like J2EE and .NET Compact
and can operate on a variety of bearers including GPRS and 802.11a/b/g ensuring seamless
reduced medical connectivity, optimal network usage and an “always on” experience.

errors, which trans- The table below provides a comparison between the three types of applications along some key
parameters for each:
lates to improved
SMS Thin Client Thick Client
patient satisfaction. • Ease of Version and
Device Management
* Seamless server
level updates
Version and device
management essential

• Usability and Navigation

• Use of Device
Resident Features

SSL with standard SSL with custom

• Security encryption encryption

Not Need to be connected Can operate in both

• Offline Functionality
Available to server all the time online and offline mode

• Application Complexity

• Platform Developed for use on WAP Includes wide platform/OS

(1.1 and 2.0) and Opera browsers
using XHTML or HTML.
support (Windows Mobile, J2ME,
Symbian, BREW, BlackBerry,
Palm OS, etc.) that covers majority
of mobile devices available in the
market today.

* = excellent = poor = very poor

For more information, contact Syntel at: +1 (248) 619-3503

Consider IT Done® or visit our website at www.syntelinc.com.
©2008, SYNTEL, INC. 062008