Business Availability

Center 8.0
Standard Upgrade/Build Document

Date: July 7, 2009

Document Version: 1.0
Name: Ramana Kotte
1 Introduction............................................................................................................................................ 3
2 Purpose and Objectives.......................................................................................................................... 3
3 Pre-Upgrade Admin Tasks....................................................................................................................... 3
4 Upgrading the HP Business Availability Center Servers........................................................................... 3
4.1 Business Availability Center current configuration ......................................................................... 3
4.2 Upgrading Existing BAC 7.01 installation........................................................................................ 3
4.3 BAC Migration - Direct Upgrade in Prod – PreUpgrade Procedure....................................................3
4.4 BAC Installation ............................................................................................................................. 4
4.5 Import Existing SiteScope information............................................................................................ 5
4.6 Traditional - Import Existing SiteScope information........................................................................ 5
5 Sizing SiteScope for new Server Build................................................................................................... 5
6 Post Installation Check List.................................................................................................................... 5
7 Starting and Stopping the SiteScope Service.......................................................................................... 6
8 SiteScope Backup and Recovery References.......................................................................................... 6
9 Troubleshooting................................................................................................................................ 7
 1 Introduction
This document defines the standard steps required to upgrade existing Business Availability
installation from version 7.01 to version 8.0. The mission is to set provide a set of standards in
order to better support and manage BAC 8.0 within the organization.

2 Purpose and Objectives

The document should be followed by the groups/individuals within the organization to correctly
upgrade the BAC servers to HP Business Availability Center 8.0. The procedures and
Recommendations provided here enable you to upgrade your platform to HP Business Availability
Center 8.00 with the minimum possible interruption to your system and operations.

The Scope of the document will cover BAC 8.0 configuration and standards as well as
configuration of Business Process Monitor.

3 Pre-Upgrade Admin Tasks

1. Open Servinow Request to get the change request approved
2. Open a Service ticket with Marsys Global Monitor.

4 Upgrading the HP Business Availability Center Servers

This section is to be used by the BAC Admin to upgrade Business Availability Center on
existing servers.

4.1 Business Availability Center current configuration

B

4.2 Upgrading Existing BAC 7.01 installation

SiteScope is designed for backward compatibility. This means you can install newer
versions of SiteScope and transfer monitor configurations from an existing SiteScope
installation with a minimum of disruption to monitoring function.

You can upgrade SiteScope versions 9.0 and later directly to SiteScope 10.00.

4.3 BAC Migration - Direct Upgrade in Prod – PreUpgrade Procedure

For BAC servers which currently running a version of 7.x, Should follow
 these steps before upgrading to BAC 8.x

. Stop BAC from Running and Verify

. Back up all Business Availability Center 7.x databases management, CMDB, CMDB
History, profile).
. Prepare database connection information for creating and connecting to the BP database.
. Back up the following Business Availability Center 7.x Data Processing Server folders:
(Note: In distributed Business Availability Center 7.x deployment, these folders
are located on the Offline Data Processing Server)
• <Data Processing Server root directory>\cmdb\adapters\adapters
• <Data Processing Server root directory>\cmdb\general
• <Data Processing Server root directory>\BLE\rules directory\custom-
rules. jar
• <Gateway Server root directory>\openldap\bdb
•
. Uninstall Business Availability Center 7.x and delete all the files from the Business Availability
Center server root directory on each Business Availability Center server machine.
. Install HP Business Availability Center 8.00.

4.4 BAC Installation

SiteScope version 10.00 does not automatically upgrade from a previous version of
SiteScope. SiteScope10.0 does not have a silent install feature, Must follow the following
steps.

1. Locate and execute the 10.x SiteScopesetup.exe file under D:\Software\SiteScope 10.0
Installation
2. Click run to start the installer. The Install Shield Wizard opens
3. Once at the License agreement prompt accept the SiteScope license agreement
4. If the installation process detects a previous version of SiteScope, the existing
installation found screen opens. Click next
5. Select “Do Not Export” on the “export existing user data screen”. click next
6. When prompted to uninstall the existing SiteScope version, Select the uninstall option,
and click Next to continue
7. Restart your machine.
8. Choose the SiteScope installation directory D:\HP\SiteScope
9. Ensure “HP SiteScope” is selected
10. Enter another name for the SiteScope service.”SiteScope”.
11. Keep 8080 as port and enter e-mail address for the SiteScope administrator
rkotte@tiaa-cref.org
12. Enter in License number for the SiteScope provided and leave optional license blank
13. Once the installation completes the server will have to be recycled for changes to take
effect.
14. After server is back up ensure SiteScope process started.

SiteScope will create a directory named SiteScope and the tree structure containing all of
the SiteScope files. SiteScope also ads a program item to the Start ->Programs menu
4.5 Import Existing SiteScope information

1. Stop the SiteScope service or process before importing the data

2. On the SiteScope server, select Start > Programs > HP SiteScope
>Configuration Tool. The Configuration Tool opens
3. Select Export/Import User Data
4. Select Import User Data.
5. Import User Data Settings dialog box In Enter the exported configuration file
name, enter the name of the user data file to import.
6. In Enter the target directory, enter the Sitescope installation directory to send
the user data file.
7. Click Next and then Finish

4.6 Traditional - Import Existing SiteScope information

Skip this step if you have already completed step 3.5. This is traditional method to
copy the data from previous installation of SiteScope to new Installation

1. Stop the SiteScope Service

2. Copy D:\HP\SiteScope\groups\master.config to
D:\HP\SiteScope\groups\master.config.preimport
3. Copy the below files from SiteScope\groups backup directory
(D:\SiteScope9Backup\) to new D:\HP\SiteScope\groups directory
Master.config
Multi.conf
History.conf
4. Sort SiteScope\groups backup directory by Type
5. Copy *.mg from old groups directory to new D:\HP\SiteScope\groups
directory (Note: if prompted to remove “\Health_.mg” answer NO)
6. Copy contents of SiteScope\Scripts and SiteScope\Scripts.remote from
backup directory to D:\HP\SiteScope\Scripts and Scripts. Remote directories
7. Restart SiteScope

5 Sizing SiteScope for new Server Build

6 Post Installation Check List

 1. Log in to the SiteScope Web interface using a Web browser using URL:
http://localhost:8080/SiteScope or form Start menu Start > Programs > HP SiteScope >
Open HP SiteScope.
2. Verify SiteScope license information under General Preferences page
3. Verify the user name and password for the SiteScope administrator account.
4. Verify connection profiles for the remote servers that set-up monitor
5. Verify the Configuration of SiteScope to report to HP Business Availability Center Going
to Preference>HP BAC
6. Verify all the monitors running and reporting data to BAC Dash Board.

7 Starting and Stopping the SiteScope Service

1. Open the Services control panel by selecting Start > Settings > Control Panel>
Administrative Tools > Services.
2. Select SiteScope in the list of services and right-click to display the action menu.
3. Select Start or Stop as applicable from the action menu

8 SiteScope Backup and Recovery References

Site Scope’s design allows for an easy restore in case of a catastrophic server failure. To be
able to do it the necessary files should be backed up frequently. All required files for a
successful recovery are maintained in the SiteScope directory.
1. To export the configuration, make a copy of the /groups directory.
2. For any addition or changes to the template files (in /templates.mail, /templates. page,
etc.), those directories need to be copied as well
3. To keep historical data copy of the /logs directory
4. Any generated reports are in the /htdocs directory.
5. Any script alerts or script monitors are maintained in the /scripts directory. Any script
monitors with the "USE COMMAND" configuration are kept in the /scripts. Remote
directory.

To recover from a server or drive failure the process is fairly simple: Install a new instance of
SiteScope on the new server or rebuild OS and then
1. Stop the SiteScope service
2. Copy the files from your backup copy of the /groups directory in the /groups directory of
the new SiteScope
3. If you have any custom templates, copy them into the appropriate places in the new
SiteScope
4. If you backed up your /logs directory, copy the files into the new /logs directory
5. If you backed up your /htdocs directory, copy the files into the new /htdocs directory
6. If you are on Windows OS and your old SiteScope service needed to login as a given user
(e.g., because of remote monitoring), go to the Services Control Panel and change the
SiteScope service to run as the proper user
7. Start the SiteScope service.
 SiteScope will start up with your current monitors configured.

9 Troubleshooting

APPENIX A: Running the Configuration Tool

The configuration tool is a convenient utility for moving configuration data from one SiteScope
installation to another. If you exported SiteScope data during the installation process, you can
import the data using the
Configuration Tool.

Exporting User Data:

You can export SiteScope data such as templates, logs, monitor configuration files, and so
forth from your current SiteScope for later import into SiteScope.

1. Stop the SiteScope service or process before exporting the data.

2. On the SiteScope server, select Start > Programs > HP SiteScope >Configuration Tool.
The Configuration Tool opens. Click Next to start the wizard.
3. Select Export/Import User Data
4. In the Export User Data Settings dialog box opens
5. In Enter target directory, enter the directory to put the exported user data file. The
directory must already exist (From APPENIX A) Enter the backup file name; enter the
name you want to give to the exported user data file.
6. Click next and then finish completing the export operation.
7. Restart the SiteScope service or process after exporting the data

Document Revision and Change History

Revision Date Author/Reviewer Description

1.0 07/07/2009 Ramana Kotte Original