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  • Implementing Itsm

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    nihadnagi
    281 просмотров1 страница
    Strategy and Vision Awareness Initial Assessment Planning Design and Preparation implementation Final Analysis Continual Service Improvement Gap Analysis (optional) customer Stakeholder analysis Identifying the customer and their expectations Identifying IT services Creating a vision for IT ( IT and business together) Setting high level goals management ITSM management workshops Awareness and motivation campaign about vision and goals.

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    Strategy and Vision Awareness Initial Assessment Planning Design and Preparation implementation Final Analysis Continual Service Improvement Gap Analysis (optional) customer Stakeholder analysis Identifying the customer and their expectations Identifying IT services Creating a vision for IT ( IT and business together) Setting high level goals management ITSM management workshops Awareness and motivation campaign about vision and goals.

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    Attribution Non-Commercial (BY-NC)
    Скачайте в формате PDF, TXT или читайте онлайн в Scribd
    Отметить как неприемлемый контент
    281 просмотров1 страница

    Implementing Itsm

    Загружено:

    nihadnagi
    Strategy and Vision Awareness Initial Assessment Planning Design and Preparation implementation Final Analysis Continual Service Improvement Gap Analysis (optional) customer Stakeholder analysis Identifying the customer and their expectations Identifying IT services Creating a vision for IT ( IT and business together) Setting high level goals management ITSM management workshops Awareness and motivation campaign about vision and goals.

    Авторское право:

    Attribution Non-Commercial (BY-NC)
    Скачайте в формате PDF, TXT или читайте онлайн в Scribd
    Отметить как неприемлемый контент
    из 1

    Strategy and Vision Awareness Initial Planning Design & Implementation Final Analysis Continual

    Assessment Preparation Service


    Improvement
    Gap Analysis
    (optional)

    On-going Awareness campaign & Management of Change

    Customer
    Stakeholder
    Analysis

    Identifying the customer


    Management and their expectations
    ITSM
    - Management Service
    management
    Identifying IT services coaching Improvement
    workshops
    - Awareness Programm
    Creating a vision for IT ( & motivation
    IT & business together) campaign People Implementation
    - Assessment Review (optional)
    about vision
    Setting high level goals & goals. Process
    Employees ITSM Norm/standard
    Develop an workshops and
    training compliance
    ITSM Roadmap coaching People
    analysis development
    (e.g. ISO
    20000, Service
    Processes High level Desk Institute
    process model standards,
    Process Process Process CMMI) Process
    –
    Assessment implementation assessment Improvement
    Detailed
    process
    descriptions

    Products Gather tool


    Instalation,
    requirements
    Tool Short listing of configuration
    (RFP) Enhancements
    Assessment tools and operation
    -
    (vendor)
    Select tools

    Plan Do Check Act

    Copyright of:
    ITIL ®
    is a Registered Trade Mark , and Registered Community Trade Mark of The Office of Government Commerce www.itsm.hr

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