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SUSAN M.

STEINS
69-11 65th Dr. / Middle Village, NY 11379 / T: (718) 894-1837; M: (347) 436-2566
/
TELECOMMUNICATIONS SPECIALIST-PROVISIONING
Solutions-focused, technology professional with extensive experience in the desi
gn of private line, voip and toll free circuitry, testing, and turn up of line n
etworks across diverse industries. Successful planning and coordinating telecomm
unication requirements and leveraging customer / telecom relationships to suppor
t the design and deployment of network solutions and migrations. Highly experien
ced in diagnosing and resolving product and service issues to customer's satisfa
ction. Outstanding communication skills; working effectively with telecom carrie
rs, vendors, staff, peers, and users. Proficient in MS Office Suite.
CORE LEADERSHIP COMPETENCIES
* Circuit Design & Deployment
* Leveraging Key Relationships
* Network Testing & Turn up
* Provisioning / Installations
* Project Coordination & Execution
* Negotiation Skills
* Network Infrastructure Management
* Telecommunication Requirements
* Private Line Networks
PROFESSIONAL EXPERIENCE
IPC NETWORK SERVICES - New York, NY
2002 - 2008
Network Designer (2004 - 2008) / Installation Coordinator (2002 - 2004)
Provided network design and support for private voice trader service lines suppo
rting the financial services industry. Coordinated and installed line equipment
and tested and launched service lines from DS0 up to and including OC and Sonet
rings. Oversaw requests to other telecom firms to lease facilities vital to meet
ing network line requirements. Planned and coordinated end-to-end ordering (prov
ision & design), installation, testing, and turn up of circuits and facilities f
or key customers. Provided timely updates and handoff of completed product to al
l customers.
Selected Highlights
* Secured $100,000 in cost savings by identifying and resolving database issues
that resulted in moving all new and existing customers from other network servi
ce providers to internal network facilities.
* Cut annual costs by $750,000 by leading a project to redesign and implement n
etwork facilities consisting of 24 channel voice private lines for the firm's 25
0 largest legacy customers.
* Led the design of telecom facilities for internal use based on specifications
as outlined by Network Developers.
* Generated significant cost savings by collaborating with outside telecom prov
iders on a weekly basis to negotiate and facilitate the leasing of their network
s for firm's use.
GLOBAL CROSSING / IXNET - New York, NY
2000 - 2002
Implementation Coordinator
Supported implementation of all customer installations of private lines. Develop
ed itemized equipment lists to support installation requirements. Coordinated th
e scheduling and dispatch of Field Technicians to customer sites to perform inst
allations and testing. Tracked and managed installation performance against resu
lts at customer test centers.
AT&T - New York, NY
1992 - 2000
Staff Supervisor (1992 - 2000) / System Consultant (1987 - 1992)
Selected to develop new services to support AT&T's advance 800 toll free product
s including providing technical expertise and project management services to Acc
ount Executives and National Sales teams for Fortune 500 business customers. Led
the design and implementation of major private line networks supporting nationa
l accounts. Provisioned all new data installations for national and mid-level cu
stomer accounts.
EDUCATION
BARUCH COLLEGE (CUNY) - NEW YORK, NY
MAJOR- BUSINESS ADMINISTRATION (MINOR: LITERATURE)