Вы находитесь на странице: 1из 1

Change Management Process Flow

ITSM Academy 4/10/2006

MAJOR Emergency Circulates RFC Change to CAB Identify Change Emergency and Log Management Change Assign
MAJOR
Emergency
Circulates RFC
Change
to CAB
Identify
Change
Emergency
and Log
Management
Change
Assign initial priority
(emergency, high,
medium, low), urgency
and preliminary impact
Change?
Determine
SIGNIFICANT
Change
Circulates RFC
Category
to CAB
YES
Conduct
STANDARD
impact
Circulates RFC
Emergency
analysis and
to CAB
Change
validate
category
(financial,
business,
MINOR
technical
Change
impact)
Manager or
delegate
decides
Obtain Change
Change
Release not
NO
Authorization
Authorized?
Update and close
RFC and
communicate
decision
accepted
Release
YES
Accepted
Schedule change
and communicate
to all affected
parties
Engage Release
Build and Test
Change
Test
Implement
Emergency
NO
YES
Management?
Successful?
Change
Change
(Standard/Minor)
YES
NO
Change
YES
All major and
some significant
change handled by
Release
Management
Successful?
NO
Notify
Configuration
Managers
and
communicate
to all affected
parties
Enact
Backout
Plan
Update RFC
YES
Log
Release
Management
Backout
Successful?
Conduct Post-
Implementation
Review
NO
Incident
Configuration
Management
Management