Leadership Forum

Discovering the Path

to World Class IT
When CIOs work together, great things happen

28 February – 1 March 2011 • Raffles Dubai • United Arab Emirates

europe.gartner.com/ciome
 Leadership Forum

Discovering the path towards world class IT

ICT in the Middle Eastern region is enjoying expeditious growth and is rapidly
challenging for a leadership position in the world of IT even at a time when many
other regions are still floundering, submerged in debt, unemployment
and uncertainty.

This presents you as a CIO with a unique opportunity to deliver true business value through
world class IT and by doing so to enhance your enterprise and your own career. The path
towards world class IT is long and hard. It’s vital to choose the right strategies for business,
technology and leadership. It’s critical to discover the best practice actions to put those
strategies into effect. Great leaders need strategic support, advice and validation. That’s
what you’ll get from the Gartner CIO Forum in Dubai.

We look forward to seeing you in Dubai.

Sincerely,

Mark McDonald John Mahoney

Group Vice President VP Distinguished Analyst
Gartner Executive Programs Gartner Research
Forum Co-Chair Forum Co-Chair

2 Gartner Middle East CIO Leadership Forum 2011

 Event Overview

Problem-Solve and Network on the The Objectives

Highest Level
• Create an environment for CIOs on a
peer-exclusive basis
This event is designed exclusively for CIOs by CIOs. It provides a collaborative
atmosphere of discussion, dialogue and debate. You’ll join Gartner analysts, • Deliver a platform to stimulate
industry thought leaders and a select group of your CIO peers to find new creative and innovative thinking
answers to new questions—and learn how your IT leadership can create and • Enable CIOs to share collective
follow the path to world class best practice. You’ll experience an unparalleled wisdom and establish future
opportunity to network at the highest level of the CIO community by meeting excellence
your peers in the region and through the regional and global perspective
experience of Gartner analysts. • Investigate methodologies,
frameworks and approaches for
The Gartner CIO Forum, 28 February – 1 March 2011 is all about what’s top professional and personal growth
of mind for CIOs right now. Over two days, Gartner analysts, industry thought
• Assist in building long-term
leaders and fellow CIOs will provide insight and advice on how to anticipate
relationships with other practitioners
changes in the global economic climate, identify and act on enterprise
and partners
growth opportunities and deliver on expanding commitments with declining
resources. • Stay ahead of technology
developments, trends and impacts
This exclusive, executive-only event is an absolute ‘must attend’ for CIOs.
Through in-depth sessions, strategic presentations and workshops, Gartner • Develop practical, outcome-oriented
analysts will cut through the hype to deliver a clear perspective, locally relevant solutions and approaches to clarify
and globally informed, on what you need to know – from breakthrough the vision
approaches to delivering business value through IT to the strategic
implications of fast-evolving technologies and industry trends.
The Audience
The Gartner Middle East CIO
Leadership Forum is built to address
specific issues and priorities for CIOs
of major organizations from both the
private and public sector. The Forum
will bring together CIOs from across
the Middle East for focused peer-to-
peer exchange sessions and to create
an environment of open dialog and
interaction.

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 Value of Attending

Top Five Reasons to Attend

The role of a CIO has never been as complex as it is today. Economic change will not come to all places at the same
time, accelerating the pace and risk of change. The decisions and adjustments you make in February will determine
your value potential for 2011.

At the Gartner Middle East CIO Leadership Forum, you’ll learn how to use strategic insights to achieve measurable results
in a unique, interactive format designed exclusively for CIOs.

Executive engagement and networking. The Gartner Middle East CIO Leadership Forum is for CIOs, and
only CIOs — a requirement that promises each of our attendees a stimulating experience. You and your fellow
CIOs will be on the same wavelength when it comes to challenges and opportunities; leaders learning from leaders
in an intimate setting of peers.

A closer look at new realities. Learn how to leverage the business opportunities presented by emerging
technologies such as cloud, SaaS and social media — and get the tools you need to prove the value of every
IT investment to your C-level peers.

Personal Gartner analyst consultations. Through private Gartner Analyst One-on-One Meetings — many
of whom are former CIOs themselves — you can hear firsthand the pragmatic advice and recommendations
that Gartner is known for; an invaluable “reality check” for your organization’s programs and projects.

Hands-on problem solving. At this Leadership Forum, you’ll do much more than listen. We have more than
15 working sessions concentrating on top-of-mind issues for CIOs.

A clear view of the future. In an era of unprecedented transition and change, what’s coming next can be difficult
to predict. This Forum will help you identify emerging expectations and requirements and maps out a navigable path
for the future. You will leave with key take-aways and action plans, including access to valuable post-event materials.

4 Gartner Middle East CIO Leadership Forum 2011

 Keynote Speakers

Gartner Opening Keynote

The Global Perspective of IT Best Practice
The best practices that lead to world class IT cover a huge range of issues from
choosing the right technology to building effective governance, from understanding
the global perspective to selecting the best sourcing partner for each location.
This session showcases the insights and trends that Gartner analysts will deliver
throughout the Forum. It’s your “must see” introduction to the event.
Moderated by:
Mark McDonald
and John Mahoney

Guest Speaker
Patrick Naef has had more than 20 years
of IT and Management experience in a
variety of industries, culminating in his
current role as Divisional Senior Vice
President IT of the Emirates Group.
Heading Mercator, the Emirates Group’s
Patrick Naef IT division, Patrick has the overall
Divisional Senior Vice President IT, responsibility for IT across the entire
Emirates Group Emirates Group, satisfying all of the IT
needs of the various internal departments
in delivering the IT services. Under the
Mercator brand he also successfully
runs a business serving more than 100
customers outside the Group, mostly in
the airline industry.
Before joining Emirates, Patrick was CIO
and Executive Vice President of Swissair,
coordinating all IT initiatives across the
airline. He was also Chief Technology
Officer and founding member of Beyoo.
com, the internet travel portal of the
Swissair Group.
He also was the Group CIO of SIG Group,
a global industry manufacturing group
headquartered in Switzerland.
In addition to his experience within the
airline business, Patrick has previously
worked in the Swiss banking and insurance
sector, with prestigious companies such
as Bank Julius Bär and Zurich Financial
Services as well as in the computer industry
having worked for HP. Patrick holds an
Executive MBA in Business Engineering
and a Masters degree in Computer Science
from the Swiss Institute of Technology (ETH)
Zurich, Switzerland.

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 Meet the Gartner Analysts

The Value of Gartner Research

Gartner is known throughout the world for objective insight and information on virtually every area of IT — all drawn from a
critical fact base not available from any other source. Our rigorous research process and proven methodologies provide a solid
foundation for unbiased, pragmatic and actionable insight and advice that support key business initiatives.

Meet the Analysts Visit the online Agenda Builder

Gartner analysts draw constantly from the real-life challenges and solutions to view a complete list of Gartner
experienced by more than 45,000 clients worldwide. The value of resource, analysts and speakers.
combined with our deep analysis of technology vendors, is unrivalled.
Visit ab.gartner.com/ciome1

Brian Gammage
Elias Bayen VP
and Gartner Fellow Gartner Analyst
One-on-One Meetings
We are pleased to offer one-on-one
Partha Iyengar Roger Kemp meetings with Gartner analysts - private
VP Distinguished GVP, Executive sessions that deliver specific guidance
Analyst Programs
and advice on the issues of greatest
importance to you. You set the agenda,
and the discussion is tailor-made for
you. Book early, as space is limited.
Biswajeet
John Kost Mahapatra
GVP Research Director

John Mahoney
VP and Distinguished Mark McDonald
Analyst Group VP

Steve Prentice
Martin Plessow VP and Gartner
VP Fellow

6 Gartner Middle East CIO Leadership Forum 2011

 The CIO Leadership Themes

G Governance and Leadership

CIO leadership provides the edge that separates the best from the
rest of the world. Leaders know how to bring executives, leaders,
business units and IT together to make and execute the decisions
required to realize your strategic and operational goals. This track
is organized around the principles of CIO leadership and the
governance techniques leaders use to turn decision into results.

IT IT Organization and Sourcing

Your people and partners are the foundation of world class IT.
They define your core capabilities and your capacity for innovation
and change. This track concentrates on the changing nature of the
IT organization and the capabilities available in the marketplace.
Understanding how to blend your organization with market
capabilities is the focus of the presentations in this track.

M Metrics and Value of IT

World class IT organizations measure IT based on business
impact and operational efficiency. The business value of IT comes
from changing and sustaining business performance through time.
This track provides CIOs and IT leaders with new ways to define
and manage the business impact and value of IT.

S Service Management and Operations

World class operations deliver scale efficiency with flexibility
and speed. World class IT is based on providing world class
IT services. This track looks at the techniques and processes
required to deliver world class service at a predictable cost
and performance level.

T Technology Decisions and Futures

Technology does not stand still, requiring CIOs and IT leaders
to develop their own technology roadmaps. Using Gartner’s
Magic Quadrant and Hype Cycle methodologies, these sessions
provide the information and insight necessary to understand
which technologies will shape the future of IT in your organization.

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 The CIO Leadership Forum Agenda – Monday 28 February

Monday 28 February
09:00 – 10:00 Building World Class IT Strategies Your Global Horizon for IT: Deciding What to Adopt, who to Procure
IT strategy has been one of the key topics for many Gartner clients From and When to Upgrade
including CIOs in the Middle East over the last two years. Great IT Technology investment decisions shape how your organization can expand,
strategies help the business win by guiding, and delivering on, the develop and grow. Finding the best answers to what, when and from whom
business strategy. In this presentation we will introduce what a world is mission-critical. We give an overview of three Gartner tools that will help you
class IT strategy looks like, what are the key challenges in creating optimize those choices across every area of IT infrastructure and applications. T
one and how to overcome hurdles and push back. IT
10:00 – 10:15 Delegate Networking and Break Time
10:15 – 10:30 Opening and Welcome
Roger Kemp, Group VP for Gartner Executive Programs in EMEA welcomes you to the Forum and shares the Gartner perspective on global and regional
issues and trends in IT.
10:30 – 11:00 Opening – The Global Perspective of IT Best Practice
The best practices that lead to world class IT cover a huge range of issues from choosing the right technology to building effective governance, from
understanding the global perspective to selecting the best sourcing partner for each location. This session showcases the insights and trends that Gartner
analysts will deliver throughout the Forum. It’s your “must see” introduction to the event.
11:00 – 11:45 Opening – CIO Agenda
Discover how CIO priorities and issues in the GCC region compare and contrast with global trends revealed by the Gartner CIO survey as we review IT’s
greatest accomplishments and future challenges.
11:45 – 12:30 CIOs in the GCC Region – Opportunities and Experiences
Leading CIOs from the GCC region will share insights about their successes and opportunities on the road to world class IT.
12:30 – 13:50 Roundtable Networking Lunch
13:50 – 14:50 Building World Class IT Shared Services Best Practices for IT Governance in Complex Enterprises
Many factors create the desire or the need to move to a shared services Governance is no longer just about IT. Best practice CIOs approach governance
environment. Shared services and consolidation represent a significant holistically across the enterprise and within an enterprise context. We’ll identify the
opportunity for an enterprise CIO to add value and free up resources to building blocks of effective governance, and how CIOs can configure those blocks
support innovation and new applications, or simply to save money. Conversely, to fit their enterprise. G
there are also some difficult barriers that make success unlikely, especially in
the public sector, even when the business case for proceeding is obvious to
everyone. In this session, we will explore critical success factors that must be
addressed when pursuing shared services. It is about people, process and
technology – but it’s human nature that is the biggest obstacle. S
14:50 – 15:00 Delegate Networking and Break Time
15:00 – 15:45 Sponsor Thought Leadership
15:45 – 16:15 Delegate Networking and Break Time
16:15 – 17:15 Building World Class IT Service for a World Class Business Cloud Computing — Reality and Hype — how it’s Changing the World
S of Software Delivery
Cloud Computing has the potential to be a game changer in both the strategic
and operational space as it redefines cost allocations, introduces new technical
complexities and has organizational implications. However, is cloud just another
name for “Network and Software Virtualization”? Is Cloud Computing being adopted
readily by the industry? What are the major concerns about Cloud technology?
Going forward will Cloud be the only available software delivery model? What are the
potential issues with a Cloud Delivery Model? This presentation will look at the core
issues which need to be managed in a Cloud based software delivery model. T
17:15 – 17:30 Delegate Networking and Break Time
17:30 – 18:30 Maintaining Global Presence through Technology
Global organisations need global reach and global resources, but the role of technology is often underestimated until things go wrong. This presentation presents examples
and explores best practices for projecting global presence without the need to jump on a plane. And when that option is not available due to exceptional circumstances, how
can and should you respond. Practical advice of both planned and unplanned real-world examples of where technology turned a crisis into a success. T
18:30 Reception and Gala Evening Dinner

8 Gartner Middle East CIO Leadership Forum 2011

 The CIO Leadership Forum Agenda – Tuesday 1 March

Tuesday 1 March
08:30 – 09:30 Skills Development Trends and the Implications for IT Organizations Workshop: Managing Consultants and External Providers
Skills development is one of the top issues for all CIOs. It’s also one External consultants and service providers are an essential part of the resources
of the most difficult to achieve. Success depends on careful planning, available to most CIOs but it’s often difficult to get the best results. This interactive
sustained support and visionary leadership. Facilitated by a Gartner workshop gives you the opportunity to hear from your peers about their best
Executive Partner, this panel discussion will share lessons about how to practices in using external consultants and service providers and to share your
deliver successful development of the people in the IT organization. IT own successes and challenges. IT
09:30 – 10:00 Delegate Networking and Break Time
10:00 – 11:00 Building Your Roadmap Towards World Class IT Performance Best Practice for Operations and Service Management – Advancing the use
and Agility of ITIL and Other Methodologies
The infrastructure and applications used by your organization are its IT Infrastructure Library (ITIL) is a set of best practices that has been touted as a cure
digital skeleton, whether it owns them or not. How the organization for what ails IT. Adopting the processes defined by ITIL is supposed to improve IT
evolves, grows and expands is, in part, defined by its relationships service management (ITSM) and make IT more “customer focused.” But what exactly
with these assets. Organizations require high level strategic plans for does that mean? Given the significant time and expense involved in adopting ITIL,
the way their technology footprint can, should and might evolve: they what is the return on the investments? What are the trends in ITIL adoption? How
need a technology roadmap. We describe how to build the technology should ITIL be tailored for different industries and sizes? What framework should be
roadmap for your organization. IT used to measure an effective ITIL Implementation? This presentation will look at the
standard best practices recommended for IT Operations and Services Management
from a people, process and technology point of view. S
11:00 – 11:15 Delegate Networking and Break Time
11:15 – 12:00 Sponsor Thought Leadership
12:00 – 13:30 Roundtable Networking Lunch
13:30 – 14:30 Global Trends for the Developing Role of Government CIOs in the Workshop: Business Value is the Best Argument: Trends and Best Practices
GCC Region for Communicating the Value of IT
The role of the public sector CIO is still new in some governments IT has undoubtedly been the single biggest transformational resource of the
and continuing to evolve in most of the rest. CIOs are becoming less 20th century. Even without explicitly measured business value from IT-lead
focused on technology and more focused on helping government projects the value was implicitly anticipated by the business. Given that IT was
leaders achieve political and policy objectives. This is having a a scarce resource, IT’s value discussions were focused on demonstrating that
profound effect on what government leaders expect from CIOs, how no resources were wasted. Over the last years there has been a clear shift
IT governance works, how IT organizations are structured, and even in business expectations towards IT moving from not wasting resources to
the skills needed for the CIO to be successful. This session will take delivering measurable business value, in other words delivering or contributing to
lessons learned from governments worldwide to point to how the role deliver results. During this workshop we will introduce and practice a number of
of CIO might evolve in the GCC with greater likelihood of success. G techniques and tools that will equip CIOs to better demonstrate and communicate
the business value. M
14:30 – 14:45 Delegate Networking and Break Time
14:45 – 15:45 The Next Big Five Technology Decisions and How to Take Them
Everyone is talking about the cloud, but there are other technologies too that create new opportunities and destroy current value. We’ll concentrate on the
top five, so that you’re fully prepared for the next critical big technology decisions you have to make in 2011. T
15:45 – 16:15 Delegate Networking and Break Time
16:15 – 17:00 Closing Keynote – The Roadmap To CIO Excellence: Actions and Priorities For Success
In this closing session we’ll draw together the insights and advice from across the Forum on how to anticipate changes in the global economic climate,
identify and act on enterprise growth opportunities and deliver on expanding commitments to help you build your own roadmap to CIO excellence. G
17:00 Close

KEY

M Metrics and Value of IT S Service Management and Operations IT IT organization and sourcing
T Technology Decisions and Futures G Governance and Leadership Plenary Sessions

To view the full agenda, visit: europe.gartner.com/ciome Forum agendas are subject to change.

europe.gartner.com/ciome 9
 Workshops
Managing Consultants and External Providers
External consultants and service providers are an essential part
of the resources available to most CIOs but it’s often difficult to get
the best results. This interactive workshop gives you the opportunity
to hear from your peers about their best practices in using external
consultants and service providers and to share your own successes
and challenges.
Venue Information
Raffles Dubai
Sheikh Rashid Road, Wafi, P.O. Box 121800, Dubai, United Arab Emirates
Phone: +971 4324 8888 www.raffles.com
10 Gartner Middle East CIO Leadership Forum 2011
Business Value is the Best Argument: Trends and Best
Practices for Communicating the Value of IT
IT has undoubtedly been the single biggest transformational
resource of the 20th century. Even without explicitly measured
business value from IT-lead projects the value was implicitly
anticipated by the business. Given that IT was a scarce resource,
IT’s value discussions were focused on demonstrating that no
resources were wasted. Over the last years there has been a clear
shift in business expectations towards IT moving from not wasting
resources to delivering measurable business value, in other words
delivering or contributing to deliver results.
During this workshop we will introduce and practice a number
of techniques and tools that will equip CIOs to better demonstrate
and communicate the business value.
Connect with
LinkedIn or
Twitter
Join our online
community. Get the
latest updates and
network with fellow
delegates — visit
europe.gartner.com/
ciome for more details
and to sign up.
 How to Register

How to Register Pricing

Early-Bird Price:
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booking with the analyst of your choice Leadership Forum is complimentary for
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Gartner Middle East CIO Leadership Forum is for CIOs only, which means you Complimentary attendance is only for
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Executive Programs members, not
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