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МИНИСТЕРСТВО ОБРАЗОВАНИЯ И НАУКИ

РОССИЙСКОЙ ФЕДЕРАЦИИ
Государственное образовательное учреждение
высшего профессионального образования
«МОСКОВСКИЙ ГОСУДАРСТВЕННЫЙ ТЕХНИЧЕСКИЙ
УНИВЕРСИТЕТ «МАМИ»

Кафедра «Иностранные языки»

Смерчинская А.А.

ENGLISH FOR TRAVEL BUSINESS AND SERVICE


HOSPITALITY AND CATERING INDUSTRY

Методические указания и задания для обучения чтению специальной


литературы студентов 2 курса IV семестра экономического факультета,
обучающихся по специальности 100103.65

Одобрено методической комиссией


по гуманитарным и социально-экономическим
дисциплинам

Москва
2011
Разработано в соответствии с Государственным образовательным
стандартом ВПО 2000 г. для специальности «Социально-культурный
сервис и туризм» на основе рабочей программы дисциплины
«Иностранные языки»

Рецензенты: профессор кафедры «Иностранные языки» МГТУ


«МАМИ» Т.П. Савицкая
доцент кафедры «Иностранные языки» СВИ РВ
М.В. Бирюкова

Работа подготовлена на кафедре «Иностранные языки»

English for travel business and service. Hospitality and catering industry:
методические указания / А.А.Смерчинская. – 1-е изд. – М.: МГТУ
«МАМИ», 2011. – 90 с.

Методические указания и задания для обучения чтению специальной


литературы студентов 2 курса экономического факультета, обучающихся
по специальности «Социально-культурный сервис и туризм» (100103.65),
предназначены для формирования и развития навыка чтения специальной
литературы, закрепления профессионально-ориентированной лексики.
Разделы с дополнительными грамматическими упражнениями и текстами
предназначены для самостоятельной работы студентов с целью
активизации грамматических структур и терминологических единиц, а
также формирования навыков профессионального общения по изучаемой
тематике.

Московский государственный технический университет «МАМИ», 2011

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PART I. HOSPITALITY AND CATERING INDUSTRY

LESSON 1. ACCOMODATION SECTOR


IN HOSPITALITY INDUSTRY

PRE-TEXT SECTION
VOCABULARY FOCUS

Task 1. Study the words and learn them by heart.

Nouns Adjectives
perishability – утрата качества и других available to – доступный
товарных свойств temporary – временный
flexibility – гибкость, current – текущий, современный
приспособляемость accurate – точный
supply – предложение, снабжение complementary – дополнительный,
lodgings – место проживания добавочный
capacity –объем forward – преждевременный,
предварительный
Verbs
to run – управлять, вести
to display – демонстрировать
to adapt to – приспосабливать
to imply – подразумевать, предполагать
to undergo – подвергаться

Task 2. Make up word combinations from the words given below and
translate them into Russian.

to undergo a great flexibility in structures


to provide large amounts of capital
to tie up current conditions
to adapt to an important source of foreign
to imply currency
direct and indirect employment
profound change to create

Text 1. ACCOMODATION SECTOR


IN HOSPITALITY INDUSTRY

Read the text and define the paragraphs which contain the information
about:

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a) the main characteristics in the accommodation sector;
b) the difference between hotels and other forms of lodgings;
c) the specific features of the tourism industry.

International tourism includes several important sectors. The


accommodation sector is central. Tourism flows are directly influenced by the
size of this sector, by the way it adapts to demand and by the quality of the
accommodation. There are three characteristics which are associated with
accommodation:
Seasonality. Its economic activities are seasonal which implies a great
flexibility in structures.
Manpower planning. The industry is labour-intensive, which is closely
connected with the problems caused by seasonality. It requires accurate forward
planning of temporary employment.
Perishability. Accommodation production cannot be stocked. As with
transport, accommodation products that are not consumed cannot be stored for
use at a future date.
The quality of the accommodation, hospitality and customer service
provided by staff and the efficiency of the operation all contribute to the success
of international tourism.
The hotel is the traditional form of tourist accommodation. As a major
economic activity, it creates direct and indirect employment and provides an
important source of foreign currency. The growth of the hotel trade has come
about as a result of the traditional industry adapting to current conditions.
Accommodation supply is determined by the specific nature of the
tourism industry. The hotel trade displays features associated with both heavy
and labour-intensive industries. Investments in hotel construction tie up large
amounts of capital for medium- to long-term periods. The activities connected
with running a hotel are those of a service industry which is labour-intensive.
Industrialised countries have a competitive advantage, since sources of
finance for investments are generally more easily available to them. Although
developing countries have plenty of manpower, they often lack the necessary
resources to develop tourism adequately and to manage their services in a
competitive manner. In the economic analysis of international tourism, a hotel
must be differentiated from other forms of lodgings used by tourists. Thus, a
hotel is a commercial establishment offering rooms or furnished apartments to a
market which is either passing through the area or staying for several nights. It
may offer a catering service, bar and complementary services. It can operate all
year round or seasonally.
The hotel trade constitutes the principal accommodation capacity in
industrialised countries. However, the whole structure of the hotel trade is
undergoing profound change. The number of small independent and family-run
hotels is falling, while the number of hotel chains is growing rapidly.

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AFTER-TEXT SECTION
VOCABULARY STUDY

Task 1. a) Match the following word combinations.

1. catering service a) руководить обслуживанием


2. hotel chains b) в отношении
3. to manage services c) вкладывать много капитала
4. competitive advantage d) сеть гостиниц
5. with respect to e) ресторанное обслуживание
6. to tie up large amounts of capital f) преимущество перед конкурентами

b) Find these words and word combinations in the text and translate
the sentences with them into Russian.

Task 2. Complete the sentences with the given words and word
combinations.

shower contain transportation situated far advantage hot


breakfast reasonable prices higher standard of accommodation
available assisted with

1. The hotels which offer a ... than the inexpensive hotels are called 2-star
hotels according to the European classification.
2. Only 20 per cent of bedrooms ... a private bathroom or a ... with a
lavatory.
3. The rooms are air-conditioned which is an … for resort and lounge beach
hotels in hot countries.
4. Guests are ... luggage.
5. A bar and a restaurant are ... in expensive hotels.
6. But guests may have hot morning tea or ... .
7. Inexpensive hotels are usually ...from the centres of the cities.
8. ... in inexpensive hotels may not be very good.
9. These hotels have .... .

Task 3. Translate the sentences into English.

1. Дорогие отели очень просторные, удобные и хорошо оборудованные.


2. Практически во всех номерах есть ванная или душ.
3. Все комнаты для гостей оборудованы телефонами, радио,
телевизорами и мини-баром.

5
4. В жарких странах все номера в курортных и пляжных отелях
оснащены кондиционерами, что является большим преимуществом.
5. Рядом с отелями есть частная автомобильная парковка.
6. Некоторые отели принимают домашних животных.
7. Гостям предлагается большое разнообразие возможностей для
отдыха: плавательный бассейн, оздоровительные клубы, фитнес-
центры, сауны, солярии, салоны красоты.

TEXT STUDY

Task 1. Find the answers to the following questions in TEXT 1.

1. What characteristics are associated with accommodation?


2. What contributes to the success of international tourism?
3. Why is the accommodation market so competitive?
4. How does a hotel differ from other forms of lodgings?
5. What kinds of accommodation for tourists are there in Russia?
6. What do you know about the quality of hotel and catering service in
Russia?
7. What are the ways of dealing with these problems?

Task 2. Complete the sentences.

1. Tourism flows are directly a) contribute to the success of


influenced international tourism.
2. There are three characteristics b) form of tourist accommodation.
which are associated with
accommodation
3.The quality of the accommodation, c) large amounts of capital for medium-
the hospitality and customer service to long-term periods.
4. The hotel is the traditional d) necessary resources to develop
tourism adequately.
5. Investments in hotel construction tie e) to industrialised countries.
up
6. Sources of finance for investments f) while the number of hotel chains is
are generally more easily available growing rapidly.
7. Developing countries have plenty of g) seasonality, manpower planning and
manpower but lack of perishability.
8. However, the whole structure of the h) by the size of this sector, by the way it
hotel trade is adapts to demand and by the quality of
the accommodation.

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9. The number of small independent i) undergoing profound change.
and family-run hotels is falling,

Task 3. Fill in the diagram using the information about the accommodation
sector in hospitality industry from TEXT 1.

three characteristics in
the accommodation
sector

Accommodation
three ways to success
sector in
of international
hospitality
tourism
industry

advantages and
disadvantages of
tourist accommodation
in industrialised and
developing countries

Task 4. DIALOGUE. Complete the dialogue with these phrases.

a) that adjoin each other;


b) rooms available;
c) hold the room;
d) Do you need a deposit;
e) I’d like to make reservation;
f) In that case;
g) Let me check.

HOTEL RESERVATION

Clerk: Good morning. Seaside Hotel.


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Amanda: This is Amanda Taylor. ________________ (1) for three
people for the Labour Day weekend. Do you have any __________ (2) then?
Clerk:__________ (3). How long do you plan to stay?
Amanda: Only two days, Saturday and Sunday.
Clerk: Yes, we still have some rooms available. Would you prefer one
room or two rooms___________ (4)?
Amanda: How much do the rooms cost?
Clerk: The cost of one room with two double beds is $79 a night and the
rate for adjoining rooms with one double bed each is $49.
Amanda:________ (5), let me have just one room.
Clerk: All right. Can you spell your name, please?
Amanda: Sure. It's T-A-Y-L-O-R. ____________ (6).
Clerk: No, thank you. We can ________ (7) for you then.

Task 5. Act out a dialogue on the basis of the following assignment.

Call a hotel and reserve a room for your friends, who will visit this city
for some time next week. Call another hotel if this one is full for the time you
need.

Task 6. Make a report on the following statement “Accommodation sector


is central in tourism”.

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LESSON 2. GRADING SYSTEM OF HOTELS (part 1)

PRE-TEXT SECTION
VOCABULARY FOCUS

Task 1. Study the words and learn them by heart.

Nouns Adjectives
array – множество available to – доступный
convention – конгресс transient – временный
facilities – оборудование, условия, moderate – средний
возможности luxurious – роскошный
recreation – отдых resident – проживающий
convenience – удобство long-term – постоянно проживающий
resort – курорт permanent – постоянный

Task 2. Make up word combinations from the words given below and
translate them into Russian.

to provide a great variety of services


to be classified by purpose of guest stay
to be rated as from 1-star to 5-star or even 7-star
to include hotels
all possible conveniences
room rate
recreation facilities
pleasure, business, or conference
convention facilities

Text 2. GRADING SYSTEM OF HOTELS (part 1)

Read the text and define the paragraphs which contain the information
about:
d) the main classification of hotels;
e) the star system of rating hotels;
f) the other European systems of rating hotels.

Say what kind of facilities:


a) the commercial hotels have
b) the resort hotels have

The types of hotels available to travellers provide a great variety and


array of services. There are different classifications of hotels in Russia and

9
abroad. They can be classified by purpose of guest stay, length of stay and by
room rate. The purpose of the guest stay includes pleasure or resort, business, or
conference. Length of stay is either transient or resident. Room rate includes
economy/budget or inexpensive hotels, moderate or mid-scale hotels, upscale or
expensive hotels, and luxury or deluxe and superdeluxe hotels.
According to the purpose of travelling people the hotels are divided into
commercial hotels, convention hotels, resort hotels and residential hotels. The
commercial hotel is for business travellers. It is situated in the centre of a big
city. Convention hotels are for convention participants. They usually have a lot
of convention facilities such as meeting rooms, exhibit areas, good banqueting
services, faxes, E-mail, good telephone service. Resort hotels are for holiday-
makers. They have a lot of recreation facilities such as swimming pools, fitness
centres, sports grounds. Residential hotels are for long-term or permanent
residents. Guests live there for long periods of time.
Superdeluxe or 5-star hotels are very luxurious hotels, which provide all
possible conveniences. Deluxe hotels are luxury hotels of a lower class. All
other hotels may be rated as inexpensive hotels and often referred to as budget,
economy, second, or tourist class hotels. Hotels are also rated according to the
range of services and quality of comfort. They are rated from 1-star to 5-star or
even 7-star hotels. This system is known as French or European. The more stars
the hotel has, the higher the quality and the wider range of services it provides.
There are also national rating systems like the crown system in Great
Britain, the key system in Sweden or the letter system in Greece. In the United
States of America the hotels are rated as superdeluxe, deluxe, expensive,
moderate and inexpensive.

AFTER-TEXT SECTION
VOCABULARY STUDY

Task 1. a) Match the following word combinations.

1. purpose of guest stay g) стоимость номеров


2. room rate h) длительность пребывания
3. convention participant i) система «ключей»
4. crown rating system j) гостиница с постоянными
5. letter rating system жильцами
6. quality of comfort k) качество предоставляемого
7. length of stay сервиса
8. key rating system l) цель поездки
9. residential hotel m) система «корон»
n) участник конференции
o) система «букв»

10
b) Find these words and word combinations in the text and translate
the sentences with them into Russian.

Task 2. Complete the sentences with the given words and word
combinations.

Purpose facilities participants exhibit commercial


residential rated convention banqueting services centres transient
or resident swimming telephone permanent graded quality of
comfort recreation room rate business

1. All the hotels are usually ... according to the ... of travelling people.
2. Length of stay classification is either ....
3. Classification by ... includes economy/budget or inexpensive hotels,
moderate or mid-scale hotels, upscale or expensive hotels, and luxury or
deluxe and superdeluxe hotels.
4. They are divided into ... hotels, ... hotels, resort hotels and ... hotels.
5. The commercial hotel is for ... travellers.
6. Convention hotels are for convention ....
7. They usually have a lot of convention ... such as meeting rooms, ...
areas, good ..., faxes, E-mail, good ... service.
8. They have a lot of... facilities such as ... pools, fitness ....sports
grounds.
9. Residential hotels are for long-term or ... residents.
10. Hotels are also ... according to the range of services and ....

Task 3. Translate the sentences into English.

1. Существуют различные классификации отелей в России и за ру-


бежом.
2. Отели можно классифицировать в соответствии с целью поездки,
длительностью пребывания и стоимостью номеров.
3. Классификация в соответствии со стоимостью номеров включает
в себя деление отелей на экономные, бюджетные или «недорогие»
отели, «средние» или отели среднего класса, «дорогие» отели, отели
класса «люкс» и «суперлюкс».
4. Отели также классифицируются в соответствии с набором услуг
и качеством предоставляемого сервиса.
5. Они делятся на отели от 1-звездного до 5-звездного и даже 7-
звездного. Эта система известна как французская или европейская.
6. Чем больше «звезд», тем выше качество обслуживания.

11
TEXT STUDY

Task 1. Find the answers to the following questions in TEXT 2.

1. What are the three major types of classification of hotels?


2. What is included in the guest stay classification?
3. What is meant by the length of stay?
4. What does classification by room rate include?
5. Whom does the commercial hotel usually serve?
6. Where are they situated?
7. What is the main purpose of convention hotels?
8. What are the main facilities of convention hotels?
9. Whom do resort hotels serve?
10. What are the major facilities of resort hotels?
11. What is the typology of the star system based on?
12. What are the other rating systems?
13. What do superdeluxe hotels provide?
14. What is a budget hotel?

Task 2. Match the types of the hotels with their definitions.

1. The commercial hotel is a) for convention participants.


2. Resort hotels are b) for long-term or permanent residents.
3. Convention hotels are c) very luxurious hotels, which provide all possible
conveniences.
4. Residential hotels are d) luxury hotels of a lower class.
5. Superdeluxe or 5-star e) for holiday-makers.
hotels are
6. Deluxe hotels are f) for business travelers.
7. The purpose of the guest g) inexpensive hotels and often referred to as
stay is a classification that budget, economy, second, or tourist class hotels.
includes
8. Classification by room h) pleasure or resort, business, or conference.
rate includes
9. All other hotels may be i) economy/budget or inexpensive hotels, moderate
rated as or mid-scale hotels, upscale or expensive hotels, and
luxury or deluxe and superdeluxe hotels.
10. Length of stay j) the range of services and quality of comfort.
classification is either
11. Hotels are also graded k) transient or resident.
according to

12
Task 3. Fill in the diagram using the information about the classification of
hotels from TEXT 2.

1. purpose of 1.
guest stay 2. business

3.

Classification 2. length of 1.
of hotels stay 2.

1. economy/budget or
inexpensive hotels
3. 2.
3. upscale or expensive
hotels

4.
5.

Task 4. DIALOGUES. Complete the dialogues with these phrases.

a) fill in this form;


b) A single room;
c) call the reception;
d) Could you spell your name;
e) Have a good flight;
f) Can I help you;
g) That’s for your phone calls;
h) Here you are.

CHECK-IN
Receptionist: Good morning, sir. _____ (1)
Mr. Gilbert: Yes, I’ve got a reservation. My name is Jacob Gilbert.
Receptionist: Just a moment. ______ (2), please?
Mr. Gilbert: G-I-L-B-E-R-T.
Receptionist: Right, Dr. Gilbert. _______ (3) with a bath and continental
breakfast for two nights, is that right?
Mr. Gilbert: No, it’s three nights, from the 15th to the 18th of September.

13
Receptionist: No problem, I’ll change it for you. May I see your passport, please?
Thank you. Could you______ (4), please?
Mr. Gilbert: Sure. Have you got a pen?
Receptionist: ______ (5)
Mr. Gilbert: Thanks.
Receptionist: All right, sir. Here is your key, room 308 on the third floor. The lifts
are over there.
Mr. Gilbert: Thanks. What time is breakfast?
Receptionist: Any time from 7 to 10 o’clock. The dining room is on the first
floor, but you can have breakfast in your room, sir, if you want, you just need to
tell me now or _____ (6) from your room in the morning.
Mr. Gilbert: No, thank you, I’ll come downstairs.

CHECK OUT
Gilbert: Hello. Can I have my bill, please?
Receptionist: Certainly, sir. Are you leaving?
Mr. Gilbert: Yes. What is this $200 for?
Receptionist: __________ (7).
Mr. Gilbert: Oh, right. Do you accept American Express?
Receptionist: Yes, sir, that's fine.
Mr. Gilbert: Could you call me a taxi to the airport, please?
Receptionist: Certainly, sir. _______ (8). Thank you for staying at our hotel.
Welcome back.
Mr. Gilbert: Thank you.

Task 5. Act out dialogues on the basis of the following assignments.


1) You have just arrived at the hotel where you have a
reservation for two for four nights. But you want to change it
because you came alone.
2) You are checking out of the hotel and want to pay for your
stay.

Task 6. Make a report on the following statement “There are


different classifications of hotels in Russia and abroad”.

14
LESSON 3. GRADING SYSTEM OF HOTELS (part 2)

PRE-TEXT SECTION
VOCABULARY FOCUS

Task 1. Study the words and learn them by heart.

Nouns Adjectives
inn – гостиница, постоялый двор average – средний, нормальный
parking lots – парковочные места intangible – неосязаемый
lobbies – вестибюль, фойе отеля outstanding – выдающийся
boatel – отель с причалом для лодок entire – целый, полный
moorage – причал
floatel – отель на плаву Verbs
airwate – гостиница в аэропорту to swap – менять
time-sharing – клубный отдых to encourage – поощрять
remainder – остаток
revenue – доход
condominium – кондоминиум, дом, в
котором отдельные квартиры
принадлежат собственникам

Task 2. Make up word combinations from the words given below


and translate them into Russian.

to swap accommodation
to present the customer
to satisfy vacation segments
to attract intangible products
to provide security and cleaning services
to increase quality service
revenues

Text 3. GRADING SYSTEM OF HOTELS (part 2)

Read the text and define the paragraphs which contain the information
about:
a) the star rating;
b) the difference between a hotel and an inn;
c) the modern types of accommodation.

There are also hotels which are located in pleasant sceneries of the
countryside. They are called “inns”. They provide comfortable but informal

15
accommodation. Another type of a hotel is called “motel”. It offers
accommodation to tourists travelling by car. Motel provides parking lots for the
tourists’ cars opposite to their motel rooms which is a great comfort for
travellers. Besides most motels have doors to the parking lot from each room.
As a result, motels generally have little use for large lobbies. In a motel guests
are provided with comfortable, clean rooms, a spotless bath, and good beds.
Like motels there are boatels on the beach with moorage for the guests’ boats
and yachts. Besides there are floatels which are floating hotels on water. At the
airports one can find airwates which are the airport hotels for air passengers.
They provide accommodation for travelling people staying for one night only.
Nowadays the newest types of accommodation are popular with
travellers. They are called condominiums or condos. In a condominium the
apartments are owned by individuals. In many cases, the owner uses the
condominium a few weeks each year and rents it out through an independent
management agency for the remainder of the year. The management agency
maintains grounds, roads, and recreational facilities and provides security and
cleaning services for a percentage of the rental fee. Condominiums are located
in the resort areas and they are used as second homes for recreation.
Caravaning and camping reflect another trend in modern tourism, thanks
to the automobile. Cars variously called caravans, vans or campers come
equipped with sleeping quarters and even refrigerators. Many people also carry
tents and other equipment with which they can set up a temporary home.
Facilities are now offered in many resort areas for camping. The operator may
rent only space, but he may also provide electricity and telephone service.
Time-sharing is another concept of buying a vacation segment, usually
of two weeks in a condominium unit. The owner owns only the two-week
segment, not the entire unit. The segment is scheduled so that only one owner
may use it at a time. Some time-share companies allow and encourage their
owners to swap segments, to allow the owner to go to a new resort each year
rather than to the same one year after year.
Most hotels try to attract their customers by presenting intangible
products to satisfy the customer. The intangible product, such as the smiles and
"we will help you" attitudes of employees, increases revenues and helps to
provide quality service to the customers. All large hotels and hotel chains are
interested in repeat customers, so they often look for the rating hotels and motels
have been given by outside groups. For example, in the USA the Mobil Travel
Guide gives the five- level rating system which is as follows: *Good, better than
average; **Very good; ***Excellent; ****Outstanding; and *****One of the
best in the country. The five-star rating is difficult to achieve but is sought after
by many of the luxury hotels.

16
AFTER-TEXT SECTION
VOCABULARY STUDY

Task 1. a) Match the following word combinations.

1.pleasant sceneries a) услуги химчиски


2.vacation segment b) обеспечивать оборудованием для отдыха
3.cleaning services c) постоянный клиент
4.rental fee d) остальное время года
5.maintain recreational facilities e) часть отпуска
6.the remainder of the year f) красивых места
7.repeat customer g) сбор за аренду

b) Find these word combinations in the text and translate the


sentences with them into Russian.

Task 2. Complete the sentences with the given words and word
combinations.

individuals “inn” an independent management agency recreation


floating hotels hotel chain air passengers satisfy the customer
travelling by car pleasant sceneries recreational facilities
the resort areas swap segments buying a vacation segment
attract their customers the rating repeat customers the rental fee

1. The word … has come from the early days of travel.


2. There are also hotels which are located in ... of the countryside.
3. Nowadays this word is used in the name of the big ... known as the
“Holiday Inn”.
4. Another type of a hotel is called “motel” that offers accommodation to
tourists ....
5. Like motels there also are boatels on the beach with moorage for the
guests’ boats and yachts. Besides, there are floatels, which are ... on
water.
6. At the airports one can find airwates which are the airport hotels for ....
7. In a condominium the apartments are owned by ....
8. In many cases, the owner uses the condominium a few weeks each year
and rents it out through ... for the remainder of the year.
9. The management agency maintains grounds, roads, and ... and provides
security and cleaning services for a percentage of ....
10. Condominiums are located in ... and they are used as second homes for ....
11. Time-sharing is another concept of ..., usually of two weeks, in a
condominium unit.

17
12. Some time-share companies allow and encourage their owners to ..., to
allow the owner to go to a new resort each year rather than to the same
one year after year.
13. Most hotels try to ... by presenting intangible products to ....
14. All large hotels and hotel chains are interested in ..., so they often look for
... hotels and motels have been given by outside groups.

Task 3. Translate the sentences into English.

1. Гостиницы типа «inn» обеспечивают комфортное, но не «формаль-


ное» размещение.
2. Они располагаются в красивых местах в сельской местности.
3. Мотель предлагает размещение туристов, путешествующих на
автомобиле.
4. Мотель предоставляет им парковочные места для машин туристов
напротив окон их номеров, что является большим удобством для
путешественников.
5. В мотеле гостям предоставляются удобные, чистые комнаты, очень
чистые ванные комнаты и удобные кровати.
6. «Ботели» располагаются на берегу моря с причалом для лодок гостей
отеля.
7. «Флотели» являются плавающими отелями на воде.
8. В кондоминиуме квартиры находятся во владении собственников.
9. Собственник пользуется кондоминиумом только в течение
нескольких недель в течение года.
10. В остальное время года он сдает ее через независимое агентство.
11. Агентство содержит в надлежащем порядке территорию, дороги,
сооружения кондоминиума и обеспечивает безопасность и услуги по
уборке за счет процентов, отчисляемых от суммы сбора за аренду
апартамента.

TEXT STUDY

Task 1. Find the answers to the following questions in TEXT 3.

1. Where are “inns” situated?


2. What do “inns” provide?
3. What does the motel offer?
4. Why is the floatel a great comfort for travellers?
5. What do the airwates provide?
6. What type of accommodation is now popular with travellers?
7. What is a condominium?
8. Where are condominiums located?

18
9. Who owns a condominium?
10. How long does the owner use a condominium?
11. What does the management agency maintain?
12. What does it provide?
13. What is meant by time-sharing?
14. How is the segment scheduled?
15. What increases revenues?
16. What do the customers look for to know about hotels?
17. What is the star rating?

Task 2. Complete the sentences.

1. Inns are hotels a) travelling by car


2. Boatels are located b) floating hotels on water
3. Motel offers accommodation to tourists c) located in pleasant sceneries of the
countryside
4. Floatels are d) for air passengers
5. Airwates are the airport hotels e) on the beach with moorage for the
guests’ boats and yachts
6. A condominium or condo is a building f) in the resort areas
where
7. Condominiums are located g) buying a vacation segment, usually
of two weeks, in a condominium unit
8. Time-sharing is another concept of h) the apartments are owned by
individuals
9. Condominiums are used as i) the smiles and “we will help you”
attitudes of employees
10. The intangible product is presented by j) second homes for recreation

Task 3. Fill in the diagram using the information about the grading system
of hotels from TEXT 3.

modern types of hotels

intangible products
HOTELS presented by hotels

five- level rating


system

19
Task 4. Act out a dialogue between two hotel managers, one of which
works in an inn, and another one in a motel. Discuss the types of
hotels, their locations and the peculiarities of your work. Say which of
hotel rates mentioned above you may offer to:
· a young couple on their honeymoon who want to have a rest at a resort
hotel in the Caribbean;
· an elderly couple who want to have a rest at a resort hotel in Antalya,
Turkey;
· a family with two children who want to have a rest at a resort hotel in
Sharm- Al-Sheikh, Egypt.

Task 5. Make a report on the following statement “Nowadays the newest


types of accommodation are popular with travellers”.

20
LESSON 4. HOTEL CHAINS, CORPORATIONS AND UNITS

PRE-TEXT SECTION
VOCABULARY FOCUS

Task 1. Study the words and learn them by heart.

Nouns Verbs
subsidiary – дочерняя to assume – предполагать, допускать
(подконтрольная) компания to affiliate with – присоединять как
franchise – привилегия на продажу филиал, присоединиться
(со льготами) to compete with – конкурировать с
adherence – соблюдение, to lease – арендовать
приверженность to withdraw – отзывать, прекращать
ownership – собственность to borrow – получать заем, занимать
to convert – обращать
Adjectives
referral – справочный
initial – начальный, исходный
strict – строгий

Task 2. Make up word combinations from the words given below and
translate them into Russian.

to convert on a worldwide basis


to assume a dominant place
to operate full risk for the property
to compete with national chains
to maintain the hospitality services
to perform the established standards
one's looks

Text 4. HOTEL CHAINS, CORPORATIONS AND UNITS

Read the text and define the paragraphs which contain the information
about:
a) hotel chains in Russia;
b) hotel chains in the USA;
c) the advantages and disadvantages of individual ownership.

The major trend in the hotel industry today, however, is toward the large
corporate-oriented hotel. Many of these hotels might well be described as

21
"packaged". A number of large companies have assumed a dominant place in the
hotel industry.
The latest trend in the hotel industry now is chain hotels. Many hotels
converted their looks to a chain hotel. Just by affiliating with a chain, these
hotels increased their occupancy rate by over 6 percent in one year. Among the
biggest chains are Holiday Inn Worldwide, which has its main office in Atlanta,
GA, Marriott Hotels, Resorts & Suites, with the main office location in
Washington, DC, Hilton Hotels Corp., ITT Sheraton Corp., Radisson Hotels
International, Hyatt Hotels Corp., Travelodge Inns, Hotels & Suites, Park Inns
International and so on. They mainly operate on a worldwide basis.
Ownership of these hotel companies is an indication of their importance
to the travel industry as a whole. Hilton International is owned by Trans World
Airlines, and Inter-Continental by Pan American Airways. Sheraton is a
subsidiary of the huge multinational corporations, ITT. Many other airlines and
travel companies have also entered the hotel business and some of the tour
operators, especially in Europe, own or operate hotels.
In Moscow there are only a few hotel chains operating: three Marriott-
branded hotels, Radisson SAS, Sheraton Palace Hotel, and Hyatt. The hotel
Hilton International is still to be built in Moscow.
Nowadays lodging establishments are managed and operated in three
major ways: by an individual or company, by a franchise, or by one company
under contract with another to perform the hospitality services. The owner of the
hotel may be an individual operating a small “mom-and-pop type” of a hotel, or
a large chain operator with numerous properties.
The chief advantage of individual ownership is that the owner has full
control over policies and operating procedures. The major disadvantage of
individual ownership is that the owner/manager assumes full risk for the
property. Besides, an individual owner does not have the advantage of national
advertising and referral systems, which is a deficit when competing with
national chains.
Some of the hotel corporations operate on a franchise basis; that is, the
hotel and its operation are designed by the corporation, but the right to run it is
sold or leased. The operator then pays a percentage to the parent corporation.
His franchise can be withdrawn, however, if he does not maintain the standards
that have been established. The franchise system has some advantages, among
which we should mention:
1. The use of a nationally known lodging name attracts a larger number
of travellers.
2. National or international advertising and reservation systems become
available.
3. Lower borrowing costs are available.
4. Professional managerial assistance is provided by the franchiser.
5. Training of the employees is available.

22
But, on the other hand, a franchise comes with the following
disadvantages:
1. Initial franchise fees are generally quite high,
2. Policies and procedures of most franchises are set by the main office
and require strict adherence, with little or no flexibility for the
individual owner.
Large hotel chains not only possess the know-how, they have also
established vast marketing networks throughout the world. By developing high-
quality tourism in the area, the international tourism chains have created
conditions for local chains to develop and also to become international.

AFTER-TEXT SECTION
VOCABULARY STUDY

Task 1. a) Match the following word combinations.

1) occupancy rate a) организация, размещающая гостей


2) initial franchise fees b) материнская корпорация
3) borrowing costs c) показатель важности
4) an indication of importance d) первоначальный взнос на льготных
5) lodging establishment условиям
6) parent corporation e) уровень занятости
f) расходы на займ

b) Find these words and word combinations in the text and translate
the sentences with them into Russian.

Task 2. Complete the sentences with the given words and word
combinations.

full risk for the property the large corporate-oriented hotel сhain hotels
occupancy rate lodging establishments the hotel business national chains
the hospitality services individual ownership national advertising

1. The major trend in the hotel industry today is toward ....


2. The latest trend in the hotel industry now is ....
3. Just by affiliating with a chain, these hotels increased their ... by over 6
percent in one year.
4. Many other airlines and travel companies have also entered ... .
5. ... are managed and operated by an individual or company, by a franchise,
or by one company under contract with another to perform ....
6. The chief advantage of ... is that the owner has full control over policies
and operating procedures.

23
7. The major disadvantage of individual ownership is that the owner/
manager assumes ....
8. Besides, an individual owner does not have the advantage of ... and
referral systems, which is a deficit when competing with ....

Task 3. Match the words with its definitions and compare the meanings.

1. Maid / housekeeping staff a) a person whose job is to bring you some-


thing to your room, e.g. your breakfast, or if
something is missing or if you just want
extra service.
2. Room service b) a person who leads the guests to their rooms
and show them around the hotel.
3. Maintenance c) a person who opens the front door for you.
4. Doorman d) a person whose job is to deal with people
when they first arrive, to answer the phone
and to arrange reservations or appointments.
5. Porter e) a person or people who keep the building
and the building’s facilities in good working
conditions, they also do minor repairing.
6. Bell boy f) a person who parks your car when you
arrive at a party or at a hotel.
7. Front desk / receptionist g) a person whose job is to carry things.
8. Parking attendant h) a person whose job is to clean the rooms of
the hotel.

Task 4. Translate the sentences into English.

1. Основным направлением в индустрии гостеприимства в наши дни


является создание больших корпоративно-ориентированных отелей.
2. Огромное количество больших компаний заняли доминирующее
место в индустрии гостеприимства.
3. Многие отели в наши дни повернулись в сторону гостиничных сетей.
4. Только благодаря присоединению к сети, эти отели увеличили
количество гостей на более чем 6% за один год.
5. Они в основном работают по всему миру.
6. Многие авиакомпании и туркомпании занялись гостиничным биз-
несом и некоторые из туроператоров, особенно в Европе, владеют
или управляют отелями.
7. В наши дни организации, занимающиеся размещением гостей, уп-
равляются или руководятся тремя основными способами по
оказанию услуг в гостеприимстве: одним собственником или

24
компанией-собственником, франчайзингом, или одной компанией по
контракту с другой компанией.
8. Собственник отеля может быть владельцем маленького отеля или
руководителем большой гостиничной сети с огромной
собственностью.

TEXT STUDY

Task 1. Find the answers to the following questions in TEXT 4.

1. What is the major trend in the hotel industry?


2. Who has assumed a dominant place in the hotel industry?
3. What is the latest trend in the hotel industry?
4. Which are the biggest hotel chains?
5. In what way do they operate?
6. What is the ownership of these hotel companies?
7. Which hotel chains are presented in Moscow?
8. In what way are lodging establishments operated nowadays?
9. Which companies are the owners of the hotel chains?
10. What is the chief advantage and disadvantage of individual ownership?
11. What is the advantage of a national hotel chain?
12. What is franchising? What are its advantages and disadvantages?

Task 2. Complete the sentences.

1. Today the major trend in the hotel a) their looks and name to a chain
industry is toward hotel.
2. Many hotels converted b) full control over policies and
operating procedures.
3. Other airlines and travel companies c) the large corporate-oriented hotel.
have entered
4. Nowadays lodging establishments are d) on a franchise basis.
managed and operated
5. The chief advantage of individual e) but the right to run it is sold or
ownership is leased.
6. The major disadvantage of individual f) the hotel business and some of the
ownership is tour operators, own or operate hotels.
7. Some of the hotel corporations operate g) maintain the established standards.
8. That means the hotel and its operation h) the parent corporation.
are designed by the corporation,
9. The operator then pays a percentage to i) by an individual or company, by a
franchise, or by one company under

25
contract with another to perform the
hospitality services.
10. His franchise can be withdrawn, if j) full risk for the property.
the operator does not

Task 3. Fill in the diagram using the information about the organization of
hotel chains from TEXT 4.

advantages …
individual
ownership
disadvantages …

advantages …

CHAIN a franchise disadvantages ….


HOTELS

one company
under contract
with another one

Task 4. DIALOGUE. Complete the dialogue with the given phrases.

a) The view is wonderful;


b) the facilities of the hotel;
c) room service;
d) that’s fine;
e) 24 hours a day;
f) in the lobby;
g) here's your room.

Bellboy: Well, _________ (1), Madam. After you.


Lady: Thank you. What a nice large room!
Bellboy: Oh, yes. All the rooms here at the hotel are quite large and the rooms
on this side of the building have a lovely view.
Lady: Oh, you’re right. _________ (2)

26
Bellboy: Yes, it is. Now you'll find information about ___________ (3) in the
directory which is next to your telephone. The TV is across the room in the
corner.
Lady: That’s fine, thank you.
Bellboy: Now, in the directory you’ll find the phone numbers and information
about________ (4), our restaurants and coffee shops. Our two restaurants are on
the first floor and the coffee shops are_______ (5).
Lady: Oh,________ (6). Thank you very much.
Bellboy: There’s also a hairdresser’s and a news stand just off the lobby to the
right of the desk. I think the hairdresser’s is closed on Monday.
Lady: When is the room service available?
Bellboy: Oh, our room service is available _________ (7) here.
Lady: Oh good, thank you very much!
Bellboy: Yes. Now we have a cocktail lounge on the top floor and a swimming
pool in the basement.
Lady: I see. Thank you very much.
bellboy – коридорный, посыльный в гостинице
directory – справочник

Task 5. Act out a dialogue between a bellboy and a guest who has just
checked in the hotel.

Task 4. Make a report on the following statement “Nowadays lodging


establishments are operated in different ways”.

27
LESSON 5. CATERING INDUSTRY

PRE-TEXT SECTION
VOCABULARY FOCUS

Task 1. Study the words and learn them by heart.

Nouns Adjectives
cutlery – приборы (ножи) appropriate – подходящий,
gourmet – гурман соответствующий
flat – плоскость complicated – сложный
turnover – оборот extensive – обширный,
gueridon – круглый столик на одной
ножке Verbs
snack bar – закусочная, буфет to constitute – составлять
accompaniment – сопровождение to point out – обращать внимание,
lounge – комната для отдыха (в показывать
отеле) to fillet – готовить филе
to carve – вырезать

Task 2. Make up word combinations from the words given below and
translate them into Russian.

to provide different kinds of foods


to serve the appropriate cutlery
to feature room service
to select dishes from a trolley
to offer gourmet meals
to receive the plated meal
a combination of self-service and plate service

Text 5. CATERING INDUSTRY

Read the text and define the paragraphs which contain the information
about:

a) the different types of service;


b) the interaction between catering and hotel business;
c) the reasons for travelling.

Catering providing food and drink for guests has always gone together
with accommodations. Food services are a feature of hotels. The typical modern
“packaged hotel” includes a restaurant, a cafe shop for quicker and less

28
expensive meals, and a bar or cocktail lounge. Many larger hotels have several
restaurants, often featuring different kinds of foods, as well as different prices.
Hotels also normally provide room service — food and drink that are brought to
the guest's room. In addition, catering service is usually provided in the hotel's
recreational areas. The poolside bar and snack bar for quick food are normal part
of the service at a resort hotel. Restaurants, bars and nightclubs outside the
hotels are a standard feature of the resort scene. Indeed, many resorts could not
really operate without them. They provide not only catering, but also some kind
of entertainment for the tourist who is bored with the limits of hotel life.
Food, in fact, may be one of the reasons why people travel. Many people
go out of their way to visit France, for example, because of the gourmet meals
that are served there. Similarly, the excellent restaurants of Hong Kong
constitute one of its principal tourist attractions. It should also be pointed out
that many grocery stores, delicatessens, and liquor stores make money from
tourism. The accommodations and catering service industries employ large
numbers of people. At a luxury hotel there may be as many as two or three
employees for every guest room. At a large commercial hotel, there are usually
about eight employees for every ten guest rooms.
The range of food service found in hotels and restaurants today is
extensive. In the first category, there are restaurants offering the highest grade of
service with a full a la carte menu. This includes dishes served by the waiter
from a trolley in the dining room, and is known as gueridon service. The
gueridon waiter must always be skilled, for he has to carry out procedures such
as filleting, carving, and cooking special dishes at the table.
A second less complicated type of service is silver service where the
menu can be either a la carte or table d’hote. The food is prepared in the kitchen
and then put on to silver flats and presented to the guests in the dining room.
A third form of table service, used mainly with a table d’hote menu, is
plate service. Here, the waiter receives the meal already plated from the service
hotplate and only has to place it in front of the guest and make sure that the
correct cover is laid and the necessary accompaniments are on the table. Plate
service is often offered where there is a rapid turnover and speedy service is
necessary. It also demands less equipment for the service of the meal and is,
therefore, labour-saving in such tasks as washing-up.
In a fourth type of service called self-service a customer collects a tray
from the service counter, chooses his dishes and selects the appropriate cutlery
for the meal.
Today, with increasing needs for economy, many establishments usually
prefer a variety of types of service. Tourist hotels, for example, frequently offer
a combination of self-service and plate service for breakfast and another
combination of self-service and silver service for luncheon.

29
AFTER-TEXT SECTION
VOCABULARY STUDY

Task 1. a) Match the following word combinations.

1. a la carte menu , фр. a) обслуживание у столика; приготовление


2. gueridon service , фр. блюд на виду у посетителей
3. table d’hote, фр. b) закуска; добавочное блюдо
4. hors-d’oeuvre, фр. c) общий обеденный стол; комплексный
5. service counter обед
d) ресторанное меню с указанием цены
каждого блюда
e) стойка обслуживания

b) Find these words and word combinations in the text and translate
the sentences with them into Russian.

Task 2. Match the words in column A with those in column В to make


collocations with “and”.

A В
black tie
bread dine
bride breadth
jacket white
milk span
wine groom
hard soda
length sound
male butter
whisky fast
spick female
safe sugar

Task 3. Complete the sentences with the collocations from Task 2.

1. The _______ and _______ had decided to spend their honeymoon in the
Alps.
2. The guest ordered a____ and _____ without ice.
3. The dress code in the restaurant is informal but gentlemen are requested to
wear a _______ and _______.
4. _______ and _______ in the Aspects Restaurant on the twenty-fifth floor
from 8 p.m. till midnight.

30
5. Both ______ and ______ staff are obliged to wear a uniform.
6. They searched the ______ and _______ of the hotel for the missing
earring.
7. Would you like some ______ and ______ with your meal, sir?
8. We have to make _______ and ______ rules for the safety of all con-
cerned.
9. Please make sure that your uniform is _____ and______, so that you will
make a good impression.
10. If you look carefully at your contract you will see that all the points are
there in ______ and _______.
11. They searched everywhere for the missing child and eventually found him
______ and ______ in the games room.
12. Would you like _____ and _____ in your tea, madam?

Task 4. Translate the sentences into English.

1. Летом туристы предпочитают отдыхать в курортном отеле на бе-


регу теплого моря, где много солнца и песка.
2. Туристы обычно путешествуют с целью хорошо отдохнуть,
развлечься, посетить достопримечательности хорошо всем
известного турцентра.
3. Турист обычно останавливается в отелях, мотелях и других
местах отдыха, когда он путешествует. Во всех местах отдыха ему
предоставляется еда и питье. Эти услуги обеспечивают рестораны,
кафе и бары.
4. Самый легкий способ забронировать гостиницу – через
Интернет.
5. Агентство предлагает комнату на двоих в частном доме с
кухней и отдельной ванной за 75 фунтов в сутки. Как ты думаешь,
это хорошая сделка?
6. Мечта туриста – молодежная гостиница в центре, похожая на
общежитие, за всего лишь 12 фунтов в сутки.
7. Возле гостиницы есть ресторан и кафе, где можно недорого
заказать горячий обед.
8. Бар на первом этаже предлагает широкий ассортимент пива и
ночные развлечения в пятницу и субботу.
9. В небольших гостиницах в стоимость проживания включены
завтрак и белье.
10. Частные семейные гостиницы чаще всего расположены около
больших железнодорожных станций.

31
TEXT STUDY

Task 1. Find the answers to the following questions in TEXT 5.

1. What does the typical “packaged hotel” include?


2. Why is catering closely connected with hotel business?
3. What does catering involve?
4. What are the attractions of food service?
5. Why is hotel business and catering important for development of economy?
6. What kinds of skills does a waiter require for gueridon service?
7. Why is plate service labour-saving?
8. What kinds of service are used with a table d’hote menu?
9. What is the difference between silver service and plate service?
10. Why is self-service often used in hotels?

Task 2. Match two parts of the sentence.

1. Catering providing food and drink for a) a restaurant, a cafe shop and a bar
guests has always gone or cocktail lounge.
2. The typical modern “packaged hotel” b) with a full a la carte menu where a
includes waiter serves dishes for his clients
from a trolley in the dining room.
3. The accommodations and catering c) collects a tray from the service
service industries employ counter, chooses his dishes and selects
the appropriate cutlery for the meal.
4. The range of food service in hotels and d) together with accommodations.
restaurants is
5. In the first category, there are e) put on to silver flats and presented
restaurants offering the highest grade of to the guests in the dining room.
service
6. A second less complicated type of f) extensive today.
service is silver service
7. The food is prepared in the kitchen and g) where a waiter receives the meal
then already plated from the service
hotplate.
8. A third form of table service, used h) large numbers of people.
mainly with a table dhote menu, is plate
service
9. In a fourth type of service called self- i) the types of service.
service a customer
10. Today with increasing needs for j) where the menu can be either a la
economy many hotels combine carte or table d’hote.
32
Task 3. Fill in the diagram using the information about the catering
industry from TEXT 5.

1.

2.

CATERING types of service


NDUSTRY
3.

4.

Task 4. DIALOGUE. a) Complete the dialogue with these phrases.

a) would you like to see a menu;


b) Welcome;
c) What do you recommend today;
d) I’ll take care of everything;
e) Chablis is fine.

AT THE THAI RESTAURANT

Somsak: Miss Stewart. _______ (1) How are you?


Susan: Fine, thank you. And you?
Somsak: Would you like something to drink?
Susan: Yes, I'd like a glass of ginger ale with ice. Harry what would
you like?
Harry: Do you have a dry white wine?
Somsak: How about California Chablis?
Harry: _________ (2)
Somsak: What would you like to eat?
Susan: I'd like the mee krob. Harry, _____________(3)?
Harry: No, it's O.K. I'll have a mee krob also. What is it?
33
Susan: Crispy fried noodles. I love them.
Somsak: May I bring you a salad?
Susan: Oh, yes._________ (4)?
Somsak: I recommend rose-petal salad. Special for my friends.
Harry: Why not?
Somsak: __________ (5)
ginger ale — имбирный лимонад
crispy noodles — хрустящая лапша
rose-petal salad — салат из лепестков роз

b) Answer the following questions on the dialogue.

1. What is “mee krob”?


2. Would you like to try it?
3. Have you ever been to a Thai restaurant?
4. What other types of restaurants have you been to? Describe the food there.

Task 5. Act out a dialogue between a waiter and his clients at any
restaurant.

Task 6. Make a report on the following statement “The range of food


service found in hotels and restaurants today is extensive”.

34
LESSON 6. TYPES OF RESTRAUNTS

PRE-TEXT SECTION
VOCABULARY FOCUS

Task 1. Study the words and learn them by heart.

Nouns Adjectives
obstacle – препятствие unpretentious – скромный, простой
premises – территория заведения consistent – постоянный
liability – ответственность competent – компетентный,
beverage – спиртные напитки знающий
amenities – удобства
revenue – доход Verbs
restriction – ограничение to maintain – соблюдать
margin – разница между to depend on – зависеть от
себестоимостью и продажной ценой, to govern – управлять, регулировать
прибыль to prohibit – запрещать
to permit – разрешать
to account for – отвечать за
to occur – случаться

Task 2. Make up word combinations from the words given below and
translate them into Russian.

to be consumed on margins
to take many obstacles to success
to pay the order
to bring high standards of safety
to face the premises
to minimise your own booze
to maintain the bill afterwards
to reduce potential liability for any accidents

Text 6. TYPES OF RESTRAUNTS

Read the text and define the paragraphs which contain the information
about:
a) the fast food restaurant chains;
b) the definition of a word restaurant;
c) the problems which restaurant owners face.

35
A restaurant is an establishment that serves prepared food and beverages
to be consumed on the premises. The term covers a multiplicity of venues and a
diversity of styles of cuisine.
Restaurants are sometimes a feature of a larger complex, typically a
hotel where the dining amenities are provided for the convenience of residents
and, of course, for the hotel to maximise their potential revenue. Such
restaurants are often also open to non-residents.
Restaurants range from unpretentious lunching or dining places catering
to people working nearby, with simple food served in simple settings at low
prices, to expensive establishments serving refined food and wines in a formal
setting. In the former case, clients are not expected to wear formal wear. In the
latter case, clients generally wear formal clothing, though this varies between
cultures.
The standard way in which restaurants operate is that customers sit at
tables, a waiter comes to take their order, and later brings the food, and the
customers pay the bill afterwards. A tip of varying proportions of the bill (often
10—20 %) is added, which usually goes to the staff rather than the restaurant.
Restaurants often specialise in certain types of food. For example, there
are seafood restaurants, vegetarian restaurants or ethnic restaurants. Generally
speaking, restaurants selling “local” food are simply called restaurants, while
restaurants selling food of foreign origin are called a Chinese restaurant or a
French restaurant.
Depending on local customs and the establishment, restaurants may or
may not serve alcoholic beverages. Often, laws governing the sale of alcohol
prohibit restaurants from selling alcohol without a meal, because such a sale
would be an activity for a bar, which are meant to have more severe restrictions.
Some restaurants are licensed to serve alcohol (“fully licensed”), and/or permit
customers to "bring your own" alcohol (BYO / BYOB*).
There has been a remarkable increase in the number and size of res-
taurant chains. A modern variation on the lunch counter is the fast food
operation. Fast foods are those which can be prepared, served, and eaten
quickly; the most typical fast food is the hamburger and pizza. Burger and pizza
chains have been the fastest growing type of restaurant chain, particularly in the
United States. Hamburger chains are the largest segment in the market, followed
by pizza chains. Competition is particularly intense in the sandwich market
which accounts for more than 40 per cent of sales by restaurant chains. It
appears that large restaurant chains are following two commercial strategies: on
the one hand, the short-term strategy is to bring down prices by reducing
margins in order to maintain and capture market share; on the other, the long-
term strategy concentrates on offering services in the evening with a greater
added value. Furthermore, restaurant chains are diversifying into the pizza sector
which has grown considerably since 1990.

36
Restaurants are the end of the supply chain in the food-service industry.
There is usually too much competition in most cities since barriers to entry are
relatively low, which means that for most restaurants, it is hard to make a profit.
Restaurants are regulated to ensure the health and safety of the customers.
The typical restaurant owner faces many obstacles to success, including
raising initial capital, finding competent and skilled labour, maintaining
consistent and excellent food quality, maintaining high standards of safety, and
the constant hassle of minimising potential liability for any food poisoning or
accidents that may occur. This is why restaurants seem to come and go all the
time.
BYOB is short for "bring your own booze (alcohol)"

AFTER-TEXT SECTION
VOCABULARY STUDY

Task 1. a) Match the following word combinations.

1. severe restrictions 1. получать прибыль


2. to make a profit 2. строгие ограничения
3. multiplicity of venues 3. найти компетентную рабочую силу
4. at low prices 4. накопить первоначальный капитал
5. refined food 5. изысканная пища
6. to ensure the health and safety 6. постоянная борьба
7. to raise initial capital 7. по низким ценам
8. to find competent labour 8. многочисленность мест
9. constant hassle 9. обеспечивать здоровье и безопасность

b) Find these words and word combinations in the text and translate
the sentences with them into Russian.

Task 2. Complete the sentences with the given words. Mind the forms of the
verbs!

important extensive to look main to dine resources


success occasion* menu region to connect price

CHOOSING A RESTAURANT TO GO
Restaurants can be differentiated based on five _____ (1) variables:
1. Food & wine list
2. Service
3. _____ (2)
4. Ambience*
5. Location
37
Depending on the _______(3), some of these variables are more _______ (4)
than others. These days, the Internet offers great _______ (5) as some
restaurants offer would-be patrons (and competitors) the opportunity to peruse*
the ______ (6) online. Specialty sites even offer ________(7) lists of restaurants
classified by genre and _______ (8).
The trouble is that you are rarely ________ (9) to the Internet when you must
choose a place ______ (10). Word of mouth* has always been instrumental in
the ________ (11) of a restaurant, but this won't help when you're travelling. So
what should you _____ (12) for in a restaurant?
ambience – окружение
to peruse – внимательно просматривать
word of mouth – устная речь
occasion – событие

Task 3. Translate the advertisement into English.

РЕСТОРАН «Винцек»
Кухня: греческая кухня, европейская кухня, итальянская кухня,
континентальная кухня, морская кухня, русская кухня, средиземноморская
кухня, французская кухня.
Вместимость зала: 1 зал — 65 мест, 2 (летняя веранда) — 40 мест.
Часы работы: С 12.00 до 00.00.
Средняя стоимость счета: $20—30.
Специальные предложения: бизнес-ланч, гриль, еда на вынос, карта
вин, мясное меню, мангал, проведение банкетов, постное меню, разливное
вино, разливное пиво, рыбное меню.
Развлечения: живая музыка после 18.00.
В ресторане есть летняя веранда.

TEXT STUDY

Task 1. Find the answers to the following questions in TEXT 6.

1. What is the standard way of restaurant operation?


2. What is a tip?
3. What does the tip depend on?
4. What can be restaurant specializations?
5. How do you distinguish by name the restaurants that serve “local” food
and restaurants that serve the food of foreign origin?
6. Why do restaurants serve or not serve alcoholic beverages?
7. What kind of catering service has become widely spread all over the
world? Why?
8. Why is competition in the restaurant business so high?

38
9. What strategies are restaurant chains following today to compete
successfully?
10. What obstacles does a typical restaurant owner face?

Task 2. Match two parts of the sentence.

1. A restaurant is an establishment that a) seafood restaurants, vegetarian


serves restaurants or ethnic restaurants.
2. Restaurants range from unpretentious b) raising initial capital, finding
lunching or dining places with simple competent and skilled labour,
food served at low prices maintaining consistent and excellent
food quality, high standards of safety
and the constant hassle of minimising
potential liability for any food
poisoning or accidents that may occur.
3. In the former case, clients are not c) prepared food and beverages to be
expected to wear formal wear; consumed on the premises.
4. The standard way in which restaurants d) size of restaurant chains.
operate is that customers sit at tables,
5. Restaurants often specialise in certain e) to bring down prices by reducing
types of food: margins in order to maintain and
capture market share; the long-term
strategy to offer services in the
evening with a greater added value.
6. Restaurants selling “local” food are f) to expensive establishments serving
simply called restaurants, refined food and wines in a formal
setting.
7. There has been a remarkable increase g) a waiter comes to take their order,
in the number and and later brings the food, and the
customers pay the bill afterwards.
8. A modern variation on the lunch h) in the latter case, clients generally
counter is fast food which wear formal clothing, though this
varies between cultures.
9. Large restaurant chains are following i) while restaurants selling food of
the short-term strategy foreign origin are called a Chinese
restaurant or a French restaurant.
10. The typical restaurant owner faces j) can be prepared, served, and eaten
many obstacles to success, including quickly.

39
Task 3. Complete the diagram using the information about the types of
restaurants from TEXT 6.

the definition … …
of a word
“restaurant”

RESTAURANT

competition in … …
the restaurant
business

Task 4. Read the information given below and speak about your usual
meals of the day: when, where and what you usually eat on weekdays, on
weekends and while on holidays.

Breakfast — is usually eaten within an hour or two after a person wakes up in


the morning.
Lunch — a midday meal.
Brunch — a late-morning meal, usually larger than a breakfast and usually
replacing both breakfast and lunch.
Tea — a mid-afternoon meal consisting of light food with tea. In parts of the
UK, Australia and New Zealand, it may refer to the evening meal (dinner).
Dunch — a mid-afternoon meal, usually replacing both lunch and dinner as the
main, or even only, meal of the day.
Supper — an evening meal.
Dinner — can be at any time of the afternoon or evening and denotes the main
meal of the day; sometimes it is at lunchtime and sometimes at suppertime.

Task 5. DIALOGUE. Complete the table below while you are reading the
dialogue.

meal times 1. Breakfast ____


2. Lunch _______
3. Dinner_______
special diets 4. _____________
5. _____________
contents of picnic lunch 6. _____________
7. _____________

40
DISCUSSING EATING ARRANGEMENTS

Lucy Smith: Hello again, Mary. Was the journey all right?
Maurice: Fine. There weren’t too many problems. Just the usual things
to take care of.
Lucy Smith: Well, the weather looks very good, so I think you’ll have a
quiet week.
Maurice: I hope so. And how about you? Are you busy?
Lucy Smith: Very. The hotel is nearly full. This has meant a slight
change in the times of meals.
Maurice: Ah. Let me have them now.
Lucy Smith: It’s mainly the dinner arrangements. We haven’t enough
staff for everybody so there are two sittings, one from seven o’clock till half past
eight and another from half past eight till ten.
Maurice: Which sitting are we?
Lucy Smith: The first.
Maurice: Good. I’m sure they’ll prefer eating earlier. What about the
times for lunch and breakfast?
Lucy Smith: Breakfast is at the same time as usual, eight o’clock until
nine thirty, but we have altered* the lunch time a little. We’ve made it a self-
service meal and it’s now rather longer, from twelve thirty till two o’clock.
Maurice: Right. I’ve got that. I’ll make sure that my party know what
time they’re supposed to eat.
Lucy Smith: Thank you, Mary. That would be a great help.
Maurice: There is another thing, too. A few members of the group will
need special diets.
Lucy Smith: What exactly?
Maurice: There are three vegetarians.
Lucy Smith: That’s no problem at all. There are plenty of non-meat
dishes on the self-service counter at breakfast and lunch. And for dinner there
are a number of vegetarian alternatives provided.
Maurice: Good. And there’s one diabetic in the group: Mrs. Lomax.
Lucy Smith: In her case, could you ask her to come and see me? I’ll find
out her exact requirements and make sure that the chef prepares a special menu
for her.
Maurice: Thank you, Lucy. I think that’s nearly everything I wanted to
see you about.
Lucy Smith: What about day trips? Will you need any picnic lunches?
Maurice: Ah yes. I nearly forgot. We’ll require a picnic lunch on
Thursday. Are you providing a choice?
Lucy Smith: Yes, there’s quite a wide choice of sandwiches and snacks.
Then there’s a selection of soft drinks and fruit. I’ll give you the picnic lunch

41
menu cards for your group and I would like them back on Tuesday. Perhaps you
could put a note on the cards for the vegetarians and the diabetic.
Maurice: I’ll do that. Well, thanks, Lucy. I think that is everything now.
Lucy Smith: Good. I hope you have a pleasant week.
Maurice: So do I. But, as you say, if the weather continues like this I’m
sure everyone will be content*.
Lucy Smith: Right. Goodbye for now.
Maurice: Bye.
to alter – изменить
content – довольный

Task 6. Act out a dialogue between a tour group leader and an assistant-
manager at any hotel discussing eating arrangements for guests.

Task 7. Make a report on the following statement “Restaurants range from


unpretentious dining places with simple food at low prices to expensive
establishments serving refined food and wines”.

42
LESSON 7. TOURISM MANAGEMENT

PRE-TEXT SECTION
VOCABULARY FOCUS

Task 1. Study the words and learn them by heart.

Nouns Verbs
accounting – бухгалтерское дело to draw – привлекать, притягивать
expertise – экспертиза, контроль за to obtain – добиваться
partnership – партнерство to negotiate – вести переговоры
training – обучение to acquire – получать, приобретать
marketing – исследование рынка to move up – перейти
upside – положительная сторона to supervise – контролировать
access – доступ to surround – окружать
to challenge – требовать, бросать вызов
Adjectives
mature – зрелый
stable – стабильный
daily – ежедневный

Task 2. Make up word combinations from the words given below and
translate them into Russian.
to draw education
to provide growth
to attract goals
to acquire profits
to encourage experienced, mature employees
to manage different employees
to obtain an array of management skills

Text 7. TOURISM MANAGEMENT

Read the text and define the paragraphs which contain the information
about:
a) the responsibilities of a tourism managers;
b) the work in restaurant management.

A potential management candidate should know about all the negatives


surrounding the position before going into greater detail about the positives.
All managers perform the major functions of planning, organizing,
staffing, directing and controlling. The tourism manager who works in a tourist

43
company usually runs some tourist business. He supervises all kinds of
operations in a tourist company. He also supervises the tourist company staff.
The tourism manager plans the tourist business, he provides tour
operations, developing of new tourist products, and obtaining profits. He is in
charge of the results. The tourism manager decides on development and
promotion of new tour packages, advertising and sales. One of his duties is to
decide on prices and discounts.
Tourism management is great if you like to work really hard and enjoy
working with people. The tourism manager is responsible for hiring the
employees and their work. He selects them and provides their training, improves
employees' performance, reduces conflict situations, provides feedback on
performance and encourages growth. The manager is required to spend a lot of
his time in the negotiator role. Negotiating may be required on contracts with
suppliers, representatives of other tourist companies. The manager is also
responsible for determining who in the company gets the resources, and how
much each person earns. The resources include money, equipment, and access to
the manager's time.
If you want a career in the field of restaurant management the upside to
it lies in the opportunity to advance quickly and the chance to challenge and
acquire an array of management skills. When young people get their first job at
the restaurant, they are taught the value of work and a strong will.
There is a big difference between family style, fast food and a sports bar
or restaurant atmosphere. Restaurants attract different employees. A dining
establishment might draw more experienced, mature employees, while a fast
food restaurant or sports bar might interest younger ones. If someone wants a
career in this field, try getting in with a franchise for training and a stable
income. After three to five years you can look at a privately held restaurant
where you can go in as a general manager and demand a pay of $60,000-plus for
your expertise or partnership.
One last but not least thing to remember about a career in restaurant
management is that with all the training and experience you get, you can move
from restaurant management to office management, to sales management to
bank accounting, publishing and marketing.
Being a tourism manager is a lifestyle, not a job. If managers are going
to succeed, they will put in 50 to 80 hours per week with high stress levels at
times. But once you get everything going, it can be a fun career with a very good
pay.

44
AFTER-TEXT SECTION
VOCABULARY STUDY

Task 1. a) Match the following word combinations.

1) the chance to acquire a) привлекать более опытных и


2) sales management зрелых
3) stable income b) стабильный доход
4) to advance quickly c) любить работать с людьми
5) publishing d) продвигаться быстрее
6) to enjoy working with people e) шанс получить
7) to draw more experienced, mature f) преуспевать в чем-либо
employees g) последнее, что нужно помнить
8) one last but not least thing to h) менеджмент по продажам
remember i) издательское дело
9) to succeed in

b) Find these words and word combinations in the text and translate
the sentences with them into Russian.

Task 2. Complete the sentences with the given words.

service sector hospitality career


challenging succeed agencies recreation

HOW TO CHOOSE THE BEST CAREER


If you want a career that is________ (1), exciting and rewarding, if you
want to meet and work with people from different parts of the world you must
enter any University or Institute teaching tourism.
There you can learn knowledge and skills which will help you ________
(2) in a career in the tourism and _______ (3) industry, or in the various
organizations and business linked to this important industry: airlines, airlines
services, casinos, clubs, local transportation services, museums, _______ (4) and
leisure facilities, restaurants, tour operators, tourism offices, travel _______ (5)
and many others. Usually the medium of instruction is English. The career
prospects after graduation are rather promising, because besides being prepared
for a ______ (6) in the industry, students may become future trainers and
teachers for the _________ (7).

Task 3. Translate the sentences into English.

1. Планирование, организация, работа с персоналом, управление и


контроль являются основными функциями менеджера.

45
2. Менеджер по туризму руководит всей деятельностью туристской
компании. Он также руководит штатом компании.
3. Менеджер в туризме планирует турбизнес, он занимается
туроператорской деятельностью, разработкой новых турпродуктов,
получением прибыли. Он отвечает за результаты деятельности
туркомпании.
4. Одной из обязанностей менеджера по туризму является решение
вопросов о ценах и скидках.
5. Менеджер по туризму решает вопросы разработки и продвижения
новых туров, рекламы и продаж.
6. Он много занимается переговорной деятельностью с поставщиками,
представителями других туркомпании.

TEXT STUDY

Task 1. Find the answers to the following questions in TEXT 7.

1. Who performs the major functions in the tourist company?


2. What are the main managerial functions?
3. Where does the tourism manager work?
4. What does he supervise?
5. What are his main duties and functions?
6. What is he in charge of?
7. What does he decide on?
8. Does he ever deal with negotiations?
9. What is he responsible for?
10. What are the upsides of the restaurant management?

Task 2. Complete the sentences with the given words.


1. All _____ perform the major functions in the tourist business.
a. manage b. managing c. managed d. managers
2. He knows well the functions of _______.
a. directing b. directory c. direction d directors
3. The tourism manager ______ all kinds of operations in a tourist industry.
a. supervise b. supervising c. supervises d. supervisor
4. The tourism manager ______ the tourism business.
a. plan b. planner c. planning d. plans
5. He decides on _______ of new tour packages.
a. develops b. developing c. develop d. development
6. ________ may be required on contracts with suppliers.
a. negotiator b. negotiate c. negotiates d. negotiating
7. The tourism manager is responsible for _______ the employees and their
work.
46
a. hired b hire c. hiring d. hires
8. In a large tourist company he _______ to the general manager.
a. reported b. reports c. reporter d. reporting

Task 3. Complete the table using the information about the main functions
and responsibilities of the tourism manager from TEXT 7.

TOURISM
MANAGER

Functions: Responsibilities:
1. 1.
2. 2.
3. 3. …
4.
5.

Task 4. DIALOGUE. a) Discuss these 10 questions that may help you to


decide if the career of a restaurant manager is for you.

1. Do you like to work with many different types of people both as


co-workers and as customers?
2. Will you work all hours of the day and night?
3. Will you able to motivate people to do their best?
4. Will you enjoy making a budget, supervising the restaurant staff
and managing daily operations?
5. Are you ready to speak to your employees on the phone on your
day off?
6. What do you picture for the future, your family and spending your
free time?
7. Are you highly motivated?
8. Do you agree to work hard?
9. Do you like to reach daily, weekly and monthly goals?
10. What does this career offer that others do not?

b) Make up a dialogue between the interviewer and a potential


candidate who applies for a job in restaurant management. Use the
questions from Task 4 (a).

Task 5. Make a report on the following statement “Tourism managers have


five major functions and a great array of responsibilities”.

47
LESSON 8. TIPPING ETIQUETTE

PRE-TEXT SECTION
VOCABULARY FOCUS

Task 1. Study the words and learn them by heart.

Nouns Adjectives
tips – чаевые awkward – неловкий, неуклюжий
gratuities – чаевые stand-out – замечательный,
reward – награда выдающийся
bribe – взятка handy – под рукой
promptness – проворство, subtle – утонченный
расторопность
housekeeping staff – сотрудники, Verbs
убирающие в гостинице to insure – гарантировать, обеспечивать
discretion – свобода действий, to skip – пропускать
выбора to fall under – подпадать под
guideline – руководящий принцип to fold – сложить

Task 2. Make up word combinations from the words given below and
translate them into Russian.
to ensure the bills neatly folded
to break special service
to keep the tip
to skip personalized or stand-out service
to cover the secret code
to earn handy
to include all gratuities

Text 8. TIPPING ETIQUETTE

Read the text and define the paragraphs which contain the information
about:
a) the tipping tendencies;
b) the origin of the word “tip”;
c) the country in which this tipping etiquette is followed.

Legend says, the word “tip” itself came years ago from a pub owner who
used the acronym on a box “To Insure Promptness”. In that spirit, tipping is first
and foremost a reward for prompt attentive service. In reality, tipping etiquette
has evolved into a secret subculture with hidden expectations that are not always

48
well understood by travellers. These tipping guidelines are for the United States
only.
Time Your Tipping. Depending on the timing, tipping can be a reward
for a good service rendered, or a subtle bribe. If you are using the service of one
person repeatedly throughout your trip (say, a doorman), tip all at once at the
end of your stay. If you would like to ensure special service throughout your
stay (say, from the concierge), a larger tip up front is a good idea. Tipping
etiquette says either is acceptable.
Keep Bills Handy For Tipping in an accessible pocket. You don't want to
be digging for them when you're juggling luggage. Keep the bills neatly folded
in groups of one or two bills.
Don't Ask For Change. According to tipping etiquette, it creates a very
awkward situation to ask for change from the person you are tipping. If for some
reason you don't have a tip ready, just skip it. You can get change from
somewhere else, and return with your tip at some point in the future.
Know Your Tipping Tendencies. Studies show women tend to tip men
more generously (and men tip women better). Tipping goes up universally when
the weather is good, lower when it is not. Attractive women earn higher tips, as
do attentive men, so don't make mistakes.
Know the Tipping Policy. Some hotels are instituting “no tipping
policies” that include a daily fee that covers all gratuities. In general, tipping
etiquette dictates that business owners are not given tips. Most B&Bs fall under
that category, most have “no tipping” policies. If you are in doubt, ask about
their tipping policy when you book your room. (If the housekeeping staff is not
part of the family, do tip them as you would in a hotel.)
In some cases, Tipping is Never required. Tipping hotel staff and drivers
should be at your discretion, and should be thought of as a reward for excellent
service. Don't feel obligated to give a tip if the service given was not very good.
On the other hand, consider giving a larger tip for those who go out of their way
to provide personalized or stand-out service. Although it is not required, tipping
etiquette says that unless service was lacking in some way, do give a tip of some
sort (or at least a smile and a thank you).
Tipping Etiquette Varies Worldwide. Expectations (and tipping
amounts) can be quite a bit different in other countries. Check a travel guide for
the particular country you will be visiting for the proper tipping etiquette.

49
AFTER-TEXT SECTION
VOCABULARY STUDY

Task 1. a) Match the following word combinations.


1) to insure promptness a) утонченная взятка
2) at your discretion b) ежедневная плата
3) stand-out service c) замечательное обслуживание
4) a daily fee d) по Вашему желанию
5) awkward situation e) гарантировать расторопность
6) a subtle bribe f) неловкая ситуация
7) to feel obligated g) чувствовать себя обязанным

b) Find these words and word combinations in the text and translate
the sentences with them into Russian.

Task 2. Complete the sentences with the given words.

stand-out get away* order timely to cope attention

You do not need to be a rocket scientist to understand the importance of


good service. It means more than getting your _____ (1) right. Offering ____ (2)
service entails* smiling, being friendly, courteous, perceptive, empathetic,
reliable, and _______ (3).
So many trendy restaurants are sure that they can _______ (4) with
awkward situations. Sadly, this is something that tourists pay _______ (5) to, so
local patrons must feel obligated ______ (6) with this problem.
to entail – влечь за собой
to get away – выйти сухим из воды

Task 3. Translate the sentences into English.

В БРИТАНСКИХ ТРАДИЦИЯХ
Столичный отель «Аврора Мариотт Роял» первым в Восточной
Европе предложил своим гостям услуги дворецких. Этот сервис
предоставляется в гостинице с момента ее открытия в 1999 г.
Вначале в гостинице работали только шесть дворецких, которые
обслуживали гостей, останавливающихся в люксах, и владельцев клубных
карт сети Marriott Platinum и Golden Marquis. Начиная с 2000 г. сервис
дворецких был включен в стоимость номеров всех категорий и сейчас
предоставляется всем гостям отеля. Все сотрудники, занимающие эту
должность, имеют высшее образование или учатся на старших курсах
институтов, в основном по специальности «гостиничный бизнес».
Большинство дворецких прошли тренинг в частной британской школе,

50
высокий уровень подготовки десяти из них подтвержден соответствующим
сертификатом. Кстати, необычная униформа дворецких — фрак и белые
перчатки — также шьется в Великобритании.
Дворецкие «Авроры» встречают гостей на пороге номера с бокалом
шампанского и знакомят с инфраструктурой отеля. В дальнейшем
постоялец сможет в любое время обратиться за помощью к дворецкому,
нажав кнопку butler на телефоне. Cлужба дворецких отличается от службы
консьержей тем, что если последние занимаются «внешними» задачами, то
есть обеспечивают гостя информацией о городе, то дворецкие решают
«внутренние» проблемы постояльца, связанные непосредственно с отелем.
Так, в обязанности дворецкого входят распаковка и упаковка чемоданов,
так называемый butler breakfast – доставка утреннего чая, кофе или сока и
свежих газет в номер, а также заказ такси, бронирование билетов, чистка
обуви и т. п.

TEXT STUDY

Task 1. Find the answers to the following questions in TEXT 8.

1. Where does the word “tip” come from?


2. Why are tips given?
3. Who are tips given to?
4. When and where are tips required?
5. How much tips should you leave to whom?
6. What is inappropriate when tipping?
7. What are the most common unconscious tipping tendencies?
8. What different tipping policies hotels can have?
9. What is peculiar about tipping at Bed & Breakfasts?
10. What special services can you tip for?
11. When can you do without tipping?

Task 2. Match two parts of the sentence.

1. Legend says, the word “tip” itself came a) for tipping in an accessible pocket.
years ago from a pub owner
2. Depending on the timing tipping can b) a daily fee that covers all tips.
be a reward for
3. Keep bills handy c) because it creates a very awkward
situation.
4. Don’t ask for a change from the d) who used the acronym on a box “To
person you are tipping Insure Promptness”.

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5. Attractive women earn higher tips, e) you will be visiting for the proper
tipping etiquette.
6. Some hotels are instituting “no tipping f) a good service rendered.
policies” that charge
7. Tipping etiquette dictates that business g) worldwide.
owners
8. Tipping hotel staff and drivers should h) at your discretion.
be
9. Tipping etiquette varies i) are not given tips.
10. Check a travel guide for the j) so do attentive men.
particular country

Task 3. Complete the diagram using the information about the tipping
etiquette in the USA from TEXT 8.

1. 4.

2. TIPPING 5.
ETIQUETTE

3. 6.

Task 4. DIALOGUE. a) Read and translate the menu.


Peter is meeting his friends, Bennie and Hanna, for dinner at a restaurant.
Look at the menu. Answer the following questions.

1. How many dishes are there?


2. Is there anything for vegetarians?
3. What would you like to order from this menu?

MENU
Starters
Smoked salmon with mustard sauce
Tomato and orange soup
Chefs green salad
Oysters on ice
Main courses
Pepper steak
Philadelphia cheese steak
Roast chicken with lemon
Mushroom and spinach lasagna
Ravioli
Cold buffet (with seafood, fish and cold meat)
Desserts

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Lemon cheesecake
Fresh fruit salad and cream
Chocolate cake
Apple pie

b) Read and translate the dialogue.

CHOOSING FROM A MENU


Peter: Good evening. Do you speak English?
Waiter: Yes, sir. How many people?
Peter: A table for three, please.
Waiter: Come this way.
Peter: Have you got a menu in English?
Waiter: Here you are, sir.
Peter: This looks good. What are you going to have?
Waiter: Are you ready to order?
Peter: What do you recommend?
Waiter: The pepper steak's very good.
Peter: Hmm! What are you having, Bennie?
Bennie: I'll have the pepper steak, and the soup to start.
Waiter: How would you like your steak, sir? Rare, medium, or well-done?
Bennie: Well-done.
Peter: What about you, Hanna?
Hanna: The roast chicken for me, please. And to start, I'd like the salad.
Writer: And you, sir?
Peter: I'd like the salmon and the roast chicken.
Waiter: So that's two salmons and one salad, is that right?
Bennie: No, one salmon, one soup, and one salad.
Waiter: And two roast chickens and a steak.
Bennie: That's it. Thanks.
Writer: What would you like to drink?
Peter: A bottle of red wine, semi-dry, please.
Hanna: I'd like some mineral water too, please.
Waiter: Here are your starters. Enjoy your meal!

c) Act out the dialogue. Invite your friends at the restaurant for
supper; one of the friends is a vegetarian. Make an order. Don’t forget
about tips for your waiter for his excellent service!

Task 5. Make a report on the following statement “Tipping is first and


foremost a reward for prompt attentive service”.

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LESSON 9. FOUR-WHEELED MOTORHOME TRAVEL

PRE-TEXT SECTION
VOCABULARY FOCUS

Task 1. Study the words and word combinations and learn them by heart.

Nouns Adjectives
cornerstone – краеугольный камень rural – сельский
byways – менее людная дорога scenic – живописный
a flat flee – любые расстояния predictable – предсказуемый
all outdoors – весь мир, все rear – задний
mileage – число пройденных миль,
расстояние Verbs
bedding – постельные принадлежности to spring up – вырасти
duvet – пуховое одеяло to eliminate – исключать
utensil – посуда, утварь
crockery – посуда (глиняная, фаянсовая)
sheet – простыня

Task 2. Make up word combinations from the words given below and
translate them into Russian.

to change specialized vehicles


to experience family vacation trends
to include the hassles
to introduce all outdoors
to eliminate an unstructured pattern of travel movements
to discuss

Text 9. FOUR-WHEELED MOTORHOME TRAVEL

Read the text and define the paragraphs which contain the information
about:
a) the advantages of travelling by car;
b) the family vacation trends;
c) the development of car rental industry.

Transportation transition from horse-driven carriages to private


automobile ownership changed travel habits and abilities more than any other
factor in tourism, giving families more freedom of movement. Before the
automobile, travel patterns were very predictable, and resorts and hotels were
built along rail line and ports. The automobile introduced an unstructured pattern

54
of travel movements never seen before. Motor hotels, motels, and attractions
sprang up along the highways and enjoyed success.
Car rental industry is a very popular mode of travel. Car rental agencies
are usually located in town and in the outskirts. The benefits of travelling by car
include low cost, convenience, flexibility in departure and arrival times, route
and stops, easier luggage transport with less restriction and relaxing and private
atmosphere different from everyday activities. Most major car rental agencies
get a majority of their rental reservations through travel agents. Marketing
strategies in the car rental industry include specialized vehicles, and pricing
differences such as unlimited mileage for a flat flee.
RV (recreation vehicle) travel has all the advantages of the automobile
plus the convenience carrying one's home along on the trip. Such motorhomes
have variable specifications and features. They are air conditioning, a hot
shower, kitchen area with sink, microwave, gas cooker, fridge/freezer and
cooking utensils, crockery and cutlery; power steering; radio/CD; air bags, front
and rear seat belts; beds with bedding: duvets, sheets, pillows; 240V power
supply. RV travel eliminates the hassles and often the expenses of hotels and
restaurants. The RV traveller can experience all outdoors without leaving the
conveniences of modern life.
Automobile travel in Europe and in the United States has a very high
percentage of all vacation travel and continues to increase. We should discuss
family vacation trends. The family travel destinations are closer to home and
shorter. The weekend mini vacation is popular and growing even though the
weekend vacation is still the cornerstone of the auto travel market. Families are
being drawn to camping, educational trips, and theme parks as well as adventure
trips like Whitewater rafting and ecotourism trips. The theme of going back to
basics has increased travel to rural areas and communities. Scenic byways have
become popular transportation routes for family travellers and increased tourism
dollars in rural communities.
AFTER-TEXT SECTION
VOCABULARY STUDY

Task 1. Match the following word combinations.

1) horse-driven carriage a) образовательная поездка


2) educational trips b) вернуться к «своим истокам»
3) adventure trips c) передние и задние ремни безопасности
4) rural community d) экипаж на конной тяге
5) to go back to basics e) неограниченные расстояния
6) unlimited mileage f) энергоснабжение
7) Whitewater rafting g) экстремальное путешествие
8) power supply h) путешествия на плотах по горным рекам
9) front and rear seat belts i) сельское сообщество

55
b) Find these words and word combinations in the text and translate
the sentences with them into Russian.

Task 2. Complete the sentences with the given words.

predictable horse-driven carriages pattern of travel eliminates the hassles


a very high percentage the conveniences of modern-day life
educational trips all the advantages Whitewater rafting

1. More than any other factor in tourism transportation transition from


... to private automobile ownership changed travel habits and abilities
giving families more freedom of movement.
2. Before the invention of the automobile, travel patterns were very
….. and resorts and resort hotels were built along rail line and ports.
3. An unstructured … movements was introduced by the automobile.
4. Recreation vehicle travel has ... of the automobile plus the
convenience carrying one’s home along on the trip.
5. Recreation vehicle travel ... and often even the expenses of hotels
and restaurants.
6. The RV traveller can experience the great outdoors without leaving
… in some ways providing the best of both worlds.
7. Travelling by car in Europe and in the United States has ... of all
vacation travel and continues to increase.
8. Families are being drawn to camping, .... and theme parks as well as
adventure trips like … and ecotourism trips.

Task 3. Translate the sentences into English.

1. Изменение способа передвижения от повозок, запряженных


лошадьми, до личных автомобилей предоставило семьям большую
свободу передвижения.
2. До изобретения автомобиля маршруты путешествий были весьма
предсказуемы, а курорты и отели строились вдоль железнодорожных
линий.
3. Отели, мотели и достопримечательности выросли вдоль
автомобильных дорог и стали популярными.
4. Путешествие на автомобиле по Европе и США составляет очень
высокий процент от всех перевозок отдыхающих во время отпуска.
5. Семейные путешествия ближе к дому и короче. Короткие поездки на
выходные сейчас стали достаточно популярными.
6. Семьи притягивают поездки с ночевкой в кемпинге, образовательные
поездки, парки развлечений, а также экстремальные виды

56
путешествия, такие как путешествия на плотах по горным рекам и
экотуризм.
7. Тема возвращения к «своим истокам» увеличила количество поездок
в сельские местности и сельские сообщества.

TEXT STUDY

Task 1. Find the answers to the following questions in TEXT 9.

1. What changed travel habits and abilities more than any other factor in
tourism, giving families more freedom of movement?
2. Why were travel patterns very predictable?
3. Where did motor hotels, motels, and attractions spring up?
4. What are the advantages of RV (recreation vehicle) travel?
5. Is automobile travel popular in Europe and in the United States?
6. What are the latest family vacation trends?
7. Why are the weekend mini vacations popular and growing even
though the weekend vacation is still the cornerstone of the auto travel
market?
8. What kinds of trips are families being drawn to?
9. Where have family trips drawn the traveller?
10. What have become popular transportation routes for family travellers
and what increased tourism dollars in rural communities?
Task 2. Match two parts of the sentence.

1 .Transportation transition from horse- a. really leaving the conveniences of


driven carriages to private automobile modern-day life, in some ways
ownership changed providing the best of both worlds.
2. Motor hotels, motels, and attractions b.along the highways and enjoyed
sprang up success
3. The automobile will continue to be c.the weekend vacation is still the
cornerstone of the auto travel market
4. The car rental business is rather d. a popular mode of travelling.
dynamic because of its ability to
change fleet size and structure rapidly.
5. The benefits of travelling by car e.the automobile plus the convenience
include carrying one’s home along on the trip
6.RV (recreation vehicle) travel has all f.travel habits and abilities more than
the advantages of any other factor in tourism, giving
families more freedom of movement
7.The RV traveler can experience the g.a very high percentage of all vacation
great outdoors without travel and continues to increase

57
8.Automobile travel in Europe and in h. low cost, convenience, flexibility in
the United States has departure and arrival times, route and
stops, easier luggage transport with less
restriction and relaxing and private
atmosphere different from everyday
activities.
9.The weekend mini vacation is i.for family travelers and increased
popular and growing even though tourism dollars in rural communities
10.Scenic byways have become j. its ability to change fleet size and
popular transportation routes structure rapidly.

Task 3. Complete the diagram using the information about the four-
wheeled motohome travelling from TEXT 9.

development
of car rental
industry

1. automobile conveniences: …
FOUR- advantages 2. home conveniences: …
of travelling
WHEELED by car
MOTORHOME

1. camping;
family 2. educational trips;
vacation
trends 3. …

58
Task 4. DIALOGUE. Look at the car hire booking form below. Then read
the dialogue and complete the form.

American MotorHomes
Surname: __________ (1) Title: Mr □ Mrs □ Ms □ (3)
First name: _________ (2) Over 23: Yes/No (4)
Type of car: Toyota Echo □ Nissan Toyota Camry □ Holden Commodore □ (5)
Pulsar □
Baby seat: Yes/No (9)
Driver’s licence (type): __________(6) Insurance ___________ (10)
Unlimited distance option: _______(7) Pick-up date __________(11)
No. pax: __________ (8) Return date ______________(12)
Payment: Visa □ Mastercard □ American Express □ Diners □ (13)

Clerk: Good morning, American MotorHomes. How can I help you?


Annette: Good morning, I’d like to rent a car, please
Clerk: Sure. Is it just for yourself?
Annette: No, my husband and two children.
Clerk: And how long would you like to hire the vehicle for?
Annette: Just four days from tomorrow morning. We want to go up to
the Blue Mountains.
Clerk: OK, we’ve got either a Toyota Camry or a Nissan is available but
nothing else I'm afraid at such short notice.
Annette That’s OK. Which is cheaper?
Clerk: The Nissan. That's just $44 a day plus a $40 deposit.
Annette: OK, we’ll take that one.
Clerk: And do you want Collision Damage Waiver?
Annette: What does that mean?
Clerk: It means that if you have an accident then you are insured whether
or not it was you who caused the accident.
Annette: OK, that sounds like a good idea.
Clerk: And do you want the unlimited distance option at $15 a day?
Otherwise, there’s an extra charge оf 18 cents per kilometre.
Annette: Well, we’re going quite a long way so it’s best if we don’t have
to pay for each kilometre.
Clerk: OK, that’s fine. We can fill in the booking form. Your name is …?
Annette: Mrs Dumas, D-U-M-A-S. Annette.
Clerk: And you’re over 23?
Annette: Oh, yes.
Clerk: And what kind of driver’s licence do you have?

59
Annette: I’ve got an international driver’s permit. The number’s 112101
SAMP. Clerk: OK. And how many passengers will there be? Oh, yes, four
including the children. Do you need a child seat?
Annette: Yes, for the two-year-old.
Clerk: Right, and you'll pick the car up from here, I take it.
Annette: Yes. As early as possible.
Clerk: We open at nine. Right, tomorrow’s the 21 March. And do you
know where you’ll be dropping it off?
Annette: We’ll bring it back here, end of the afternoon if that’s all right.
Four days you said?
Clerk: Fine, and you'll need to top up the tank with petrol. We give you a
full tank when you pick up the car. And how will you be paying, Mrs Dumas?
Annette: Mastercard.
Clerk: Great, so the total price will be ...

Task 5. Act out a dialogue between a car hire agent and his client. Discuss
the duration of rental period, type of licence, what extra services are
required, what equipment is provided, what the vehicles are inside, pick up
and drop off points and method of payment.

Task 6. Make a report on the following statement “While motorhome


travelling people can experience all outdoors without leaving the
conveniences of modern life”.

60
PART II. GRAMMAR EXERCISES

СЛОЖНОПОДЧИНЕННОЕ ПРЕДЛОЖЕНИЕ
(THE COMPLEX SENTENCE)

Сложноподчиненное предложение состоит из главного и одного или


нескольких придаточных предложений (the subordinate clauses).
Придаточные предложения соединяются с главным при помощи
подчинительных союзов, союзных слов, или без союзов.
1. Придаточные предложения в функции подлежащего:
What you say is interesting. – To, что вы говорите, интересно.

2. Придаточные предложения в функции дополнения:


Не says (that) he studies at the military lyceum. – Он говорит, что учится в
военном лицее.
Не was thankful for what they had done for him. – Он был благодарен за то, что
они сделали для него.

3. Придаточные определительные предложения:


There are no difficulties that (which) cannot be overcome. – Нет трудностей,
которые нельзя преодолеть.
This is the book I told you about. – Вот книга, о которой я тебе говорил.

4. Придаточные предложения в функции обстоятельства:


а) времени (when – когда; while – в то время как; after – после того как;
before – до того как; as soon as – как только; as long as – пока, до тех пор
пока; since – с тех пор как; until (till) – до тех пор пока (не); по sooner ...
than – едва только ... как, не успел ... как; hardly (scarcely) ... when – едва
только ... как):
I saw them when I was at the theatre. – Я видел их, когда был в театре.

б) места (where – где; wherever – куда бы он ни):


Wherever he went, he was welcome. – Куда бы он ни пошел, его везде радушно
принимали.

в) причины (as – так как; because – потому что, так как; for – ибо, так
как; since – так как, поскольку; now that – теперь когда):
I did the work because you helped me. – Я сделал эту работу, потому что вы
помогли мне.

г) образа действия (as if, as though – как будто, как если бы; as ... as – так
(такой) же ... как; not so ... as – не так (такой) ... как; than – чем):
He spoke as if (as though) he knew the problem very well. – Он говорил так, как
будто (как если бы) он знал это очень хорошо.
He works as quickly as I do. – Он работает так же быстро, как я.

61
е) следствия (so, so that – так):
They went to the club early so (so that) they got good seats. – Они пошли в клуб
рано, так что заняли хорошие места.

ж) уступки (in spite o f the fact that – не смотря на то, что; though,
although – хотя; whatever – что бы ни):
He went out in spite of the fact that he had a bad cold. – Он вышел не смотря на
то, что был очень простужен.

з) цели (so that, in order to – чтобы, для того чтобы; lest – чтобы не; for fear
that – чтобы ... не):
Не speaks slowly in order that (so that) they may understand him. – Он говорит
медленно, чтобы они могли понять его.

и) условия (i f , w h e t h e r – если; in case – в случае, если; provided (that), on


condition (that) – при условии, если; unless – если только не):
He won’t buy a new car unless he wins a large sum of money. – Он не купит новую
машину, если только не выиграет большую сумму денег.

1. Translate the sentences into Russian.

А. 1. Не will return from Moscow in May, and his wife will stay there
another week. 2. I left the concert, but Mark remained to the end of it. 3. The
signal was given, and the ship moved slowly from the dock. 4. Go at once, or
you will miss the train. 5. He is a foreigner, and I can’t understand a word he
says. 6. I went into my room quickly, but he saw me. 7. He left Rostov in 1997,
and I haven't seen him since. 8. You must leave immediately, or you will be late
for your classes. 9. She came to see me, and I was very glad to talk to her. 10.
The sun is shining and there are very few clouds, but I’m sure it is going to rain.
B. 1 . I can’t do it now because I am very busy. 2. He said that he would
come in the evening. 3. They had hardly come home when it began to rain. 4. He
will get the telegram tomorrow if you send it off now. 5. I gave him the book so
that he might study the subject at home. 6. He returned sooner than we had
expected. 7. The man that you are speaking about is in the next room. 8. I know
that he bought a good dictionary yesterday. 9. It is strange that he has not come
here. 10. The question is whether they will be able to help us.

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2. Fill in the table with the conjunctions given below.

Придаточные предложения в функции


обстоятельства:

сравнения

следствия
причины

действия
времени

уступки

условия
образа
места

цели
That; so that; not so ... as; after; as; as soon as; as ... as; as if; where; since; in
order that; though; as though; le s t ; w h i c h; w he t he r; i f; fo r; fo r fe a r
t ha t ; who; before; in case; until; unless; till; whom; no sooner ... than; in spite
of the fact that; whose; wherever; whatever; hardly ... when; because; provided;
on condition.

3. Translate the sentences into Russian.

1. Не has just gone away saying that he will return in an hour. 2. He had no
sooner come that he fell ill. 3. I will lend you the book provided that you return
it on Monday. 4. He refused to do it for he was very tired. 5. He packed the
instruments very carefully lest they should be broken during transportation. 6.
There was such a storm that day that we couldn’t bathe. 7. The picture that
hangs on the wall was painted by my uncle. 8. I saw that she was alone. 9. When
he will arrive is not yet known. 10. The trouble is that I have lost her address.

4. Define the type of subordinate clauses and translate them into Russian.

1. This is the book I told you about. 2. The boys he addressed to were very
happy. 3. There was something I was going to tell you. 4. The girl you were
speaking to right now is my sister. 5. Each time I see him I like him more and
more. 6. You said it would rain and sure enough it did. 7. The paint on the bench
you are sitting on is still wet. 8. That's all you need to know. 9. Every time I
went to his house he was out. 10. The boy you are playing chess with is our best
football player.

СОСЛАГАТЕЛЬНОЕ НАКЛОНЕНИЕ
(The Subjunctive Mood)

Сослагательное наклонение показывает, что говорящий рассматривает


действие не как реальный факт, а как предполагаемое, возможное,
сомнительное, условное или не соответствующее действительности
действие.

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Сослагательное наклонение употребляется:
1. В простых предложениях.
There would be no life without water. – Без воды не было бы жизни.

2. В сложноподчиненных предложениях.
а) в придаточных предложениях в функции подлежащего после
безличных оборотов типа: It is necessary – необходимо; It is important –
важно; It is desirable – желательно, It is (im)possible – (не)возможно; It is
probable – вероятно; It is required – требуется и т. д.
It is necessary that the letter should be sent off today. – Необходимо, чтобы письмо
было отослано сегодня.

б) в придаточных предложениях в функции дополнения после глаголов


to order – приказывать; to insist – настаивать; to demand – требовать; to
suggest, to propose – предлагать; to recommend – рекомендовать; to advise
– советовать; to desire, to wish – желать.
He demanded that the work should be done in time. – Он требовал, чтобы работа
была выполнена во время.
I wish he were here now. – Жаль, что его здесь нет сейчас.

в) в придаточных предложениях в функции обстоятельства:


Write down my address lest you should forget it. – Запишите мой адрес, чтобы вы
не забыли его.
Не speaks English as if he were a real Englishman. – Он говорит по-английски,
как будто он настоящий англичанин.
However busy he should be he always helps us. – Как бы занят он ни был, он
всегда помогает нам.
Whatever he should say I shall not change my opinion. – Что бы он ни говорил, я
не изменю своего мнения.
If he had been there yesterday he would have helped us. – Если бы он был там
вчера, он бы нам помог.

5. Translate the sentences into Russian.

А. 1. Would you like to travel to Britain? 2. Choose the place you would
like to visit. 3. Without the Sun there would be no light, no heat, no energy of
any kind. 4. A good sleep would have put him to rights. 5. I wouldn’t put it like
that. 6. What would you do in that situation? 7. I wouldn’t wait for the whole
week.
B. 1. It is surprising that he shouldn’t know it. 2. It is necessary that
everybody should attend the meeting. 3. It is strange that he should have
behaved so. 4. It is desirable that he should take part in the expedition. 5. It is
important that they should return tomorrow. 6. It’s very annoying that you
should have forgotten it so soon. 7. It was impossible that he should be witness
in that case.

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C . He ordered that all should take part in the work. 2. I suggest that you
should see the film. 3. The doctor insists that Harry should give up smoking. 4 .
They recommended that Ann should go to the south in summer. 5. He demanded
that the newspapers should be delivered immediately. 6. We suggested that she
should investigate the matter. 7. Roentgen suggested that the rays he had
discovered should be called X-rays.
D. I wish I knew many foreign languages. 2. I wish Helen were with us
now. 3. I wish we had known it before. 4. I wish I had had money with me. 5. I
wish I knew how to drive a car. 6. I wish I hadn’t told them about that event. 7. I
wish she had been at the theatre yesterday.

6. Change the sentences according to the model and translate them into
Russian.

Model: It’s a pity it isn’t summer now. I wish it were summer now.
It’s a pity I don’t know where they live. I wish I knew where they live.
It’s a pity I didn’t phone him yesterday. I wish I had phoned h i m yesterday.

1. It’s a pity I didn’t know what was wrong with him. 2. It’s a pity she was so
nervous at the exam. 3. It’s a pity he is not responsible for the work. 4. It’s a pity
she was so upset to hear the news. 5. It’s a pity we didn’t take umbrellas. 6. It’s
a pity Mike is away on holiday now. 7. It’s a pity Kate has a sore throat. 8. It’s a
pity you are cross with me. 9. It’s a pity he told you the sad news. 10. It’s a pity
you didn’t mention these facts while the subject was being discussed.

7. Use the correct form of the verb given in brackets.

1. The steak looks as though it (to be) undercooked.


2. Jane spoke as if she already (to visit) all the countries.
3. You are looking at the wine list written in French as if you (to know) the
language.
4. The chef looked so tired as though he (to cook) a hundred of the most
complex courses.
5. She was chewing the breast of chicken so emotionlessly as if it (to be)
tasteless.
6. Ben spoke to the waiter as if the restaurant (to be) of his own.
7. Jack is eating so hurriedly and greedily as though he (to starve) for a
week.
8. She made such a face as if the dessert (to taste) bitter.

8. Translate the sentences into English.

1. Жаль, что мы не разделили оплату счета.

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2. Хотелось бы мне, чтобы основное блюдо было бы из птицы.
3. Жаль, что я не приготовила жареную картошку.
4. Жаль, что мы не обратили внимания на цены в меню, до того как
сделали заказ.
5. Она каждый день готовила яичницу, как будто не умела больше
ничего готовить.
6. Жаль, что вы не заказали столик в ресторане заранее.
7. Похоже на то, что сегодня все решили пойти в ресторан.
8. Жаль, что у них нет сухого вина.

УСЛОВНЫЕ ПРЕДЛОЖЕНИЯ
(Conditional Sentences)

Придаточные предложения условия в сложноподчиненных предложениях


бывают трех типов.
Типы предложений Главное предложение Придаточное предложение
I. Сложноподчиненное Не will do the work, if he has time.
предложение реального условия Он сделает работу, если у него будет время.
II. Сложноподчиненное Не would do it, if he had time.
Предложение нереального условия Он сделал бы это, если бы у него было время.
в н а с тоящем и будущем
III. Сложноподчиненное Не would have done the if he had had time yesterday,
предложение нереального условия work,
в прошлом Он бы сделал работу, если бы у него (вчера) было
время.

NOTES:
1) В условных предложениях с маловероятным или нереальным условием
наряду с would могут употребляться could и might:
They would (could, might) ask you if they didn’t know your address.
They would (could, might) have asked you if they hadn’t known your address.

2) Если придаточное предложение стоит перед главным, то оно отделяется


запятой, если сначала идет главное, запятая не ставится:
If you came in time, you would hear the news.
You would hear the news if you came in time.

3) Оборот but for + существительное/местоимение (если бы не...) вместо


придаточного предложения:
But for you we would have failed to find the bank. – Если бы не ты, мы бы не
смогли найти банк.

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I тип условных придаточных предложений

Первый тип условных предложений выражает осуществимое условие,


относящееся к настоящему, прошедшему или будущему времени.
If I am free I’ll ring you up. – Если я буду свободен, я позвоню тебе.
If he has the book he will give it to you. – Если у него есть эта книга, он даст ее
тебе.

9. Use the correct form of the verb given in brackets.

1. When a person (to be dieting), he or she usually (to eat) poultry or seafood
instead of meat.
2. If you (to want) to make a salad, you (to have) to go to the supermarket.
3. If the children (to bring) berries from the forest last summer, their mother
always (to make) a cake with them.
4. You (to cook) something yourself if you (not to like) the spaghetti I’ve
cooked.
5. If you (not to be going) to catch a cold, you (to wear) a scarf and a hat, it’s
very cold outside.
6. Jane says: “Tom, if you (to buy) this coat, I (not to go) anywhere with
you!”
7. When the Smiths were younger they often (to come) to the fishmonger’s
if they (to want) something exotic. There were a lot of most unusual kinds
of seafood there.
8. If a young man (to go) to his girlfriend’s place for the first time, he
certainly (to take) a box of chocolates for her mother.

10. Translate the sentences into English.

1. Если ты пойдешь в магазин, купи, пожалуйста, бутылку молока и


яиц.
2. Если зимой очень холодно, все одеваются теплее.
3. Если я захочу приготовить что-нибудь необычное, я куплю
морепродукты.
4. Если человек носит очки, то, скорее всего, у него плохое зрение.
5. Вы сможете купить эти овощи, если пойдете в супермаркет.
6. Если в ваших местах часто дуют ветры, вы купите кожаную куртку
или пальто.
7. Если я поеду на море, я куплю себе свободную легкую одежду.
8. Если мы выучим все правила, мы хорошо напишем тест.

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II тип условных придаточных предложений

Второй тип условных предложений выражает маловероятное условие,


относящееся к настоящему или будущему времени.
If I were free I should ring you up. – Если бы я был свободен, я бы позвонил
тебе.
If he had the book he would give it to you. – Если бы у него была эта книга, он бы
дал ее тебе.

11. Use the correct form of the verb given in brackets.

1. If you (to order) that meal, you (to be) glad.


2. Ann never (to go) to the restaurant if it (to rain) heavily.
3. If the dish (not to be) fresh, I (to return) it to the waiter.
4. If the young man (not to look) so gloomy, you (to find) him good-looking.
5. If your children (to eat) more honey instead of cakes and sweets, it (to be)
much better for their health.
6. I (can) make pancakes if you (to buy) a carton of milk and a dozen eggs.
7. If the Browns (to have) no little children, they (not to buy) dairy produce
every day.
8. If I (to be) you, I (to try) another pair of shoes on.

12. Translate the sentences into English.

1. Я бы приготовила что-нибудь, если бы знала о вашем приходе


(визите).
2. Если бы в магазине был большой ассортимент продуктов, мы бы
чаще, готовили разнообразные блюда.
3. Если бы тебе пришлось выбирать между мясом и птицей, что бы ты
выбрал?
4. Если бы шел дождь, я бы надел плащ.
5. Если бы ты не был таким ленивым, ты бы сходил на рынок и купил
хлеб.
6. Кейт могла бы сделать бутерброды, если бы у нее был салат, колбаса,
майонез и огурцы.
7. Если бы ты добавила сливки в кофе, он был бы вкуснее.
8. Если бы я хотела пить, я бы попросила минеральной воды без газа.

III тип условных придаточных предложений

Третий тип условных предложений составляют предложения,


выражающие неосуществимые предположения, относящиеся к
прошедшему времени.

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If I had been free yesterday, I should have rung you up. – Если бы я был свободен
вчера, я бы позвонил тебе.
If he had had the book then, he would have given it to you. – Если бы у него тогда
была эта книга, он бы дал ее тебе.

13. Use the correct form of the verb given in brackets.

1. We (not to cook) the lamb if we (to know) that he didn't eat meat at all.
2. If you (to go) to the baker’s, you (not to bring) that stale bread.
3. Jack (not to eat) so much garlic if he (to expect) his friends to come to see
him.
4. I (to buy) potatoes and carrots if you (to ask) me yesterday.
5. If Ben (to drink) only soft drinks at the party, we (to return) home by car.
6. You (to make) a birthday cake provided you (to have) all the necessary
ingredients.
7. Old Fred (not to put on) the shorts if the temperature (to be) less than
thirty-five degrees.
8. If I (to miss) my train, I (to have) to buy another ticket.

14. Translate the sentences into English.

1. Если бы у меня были лишний билет, я бы предложила его тебе.


2. Если бы он надел кепку, он бы не потерял сознания в такую жару.
3. Если бы напитки поставили в холодильник накануне, мы бы
получили больше удовольствия, когда пили.
4. Если бы ты купила теплые сапоги, твои ноги бы так не замерзли.
5. Если бы я знала о походе в театр, я бы переоделась во что-нибудь
нарядное.
6. Если бы он надел однотонный костюм, это было бы более уместно в
той ситуации.
7. Если бы они были правы, что бы ты сказал.
8. Если бы мы пошли в поход, мы бы взяли с собой только спортивную
обувь.

ОБЗОРНЫЕ УПРАЖНЕНИЯ

15. Translate the sentences into Russian.

A. 1. If you try very hard, you can master any language. 2. If you want to
master any language, you must know at least three thousand words. 3. If you
learn all the words of the lesson, you’ll write your dictation well. 4. You will
improve your pronunciation if you read aloud every day. 5. He will not be able
to finish his work in time unless she helps him. 6. Time will be saved if one uses
a computer. 7. If you ask him, he will do the report. 8. Unless it rains, we shall
69
go on foot. 9. If you stay here a little longer, you will see her. 10. We shall be
very sorry if he doesn’t call on us tonight.
B. 1. If a dream could come true, I should go to Britain and spend my
holidays there. 2. If I were in London, I should go to the Trafalgar Square. 3. If
he had enough time, he would go to the cinema every other night. 4. That play
would be better if it were shorter. 5. If I were in your place, I should go to the
South every summer. 6. If I saw him tomorrow, I should speak to him. 7. I
should come and see you off if I didn’t live so far away. 8. If I had the money
with me, I should buy that overcoat. 9. If I knew his address, I should write him
that you were ready to help him. 10. Were he at the conference hall now, he
would take part in the discussion.
C. 1. If you had listened to me carefully, you wouldn't have asked me
such questions. 2. If you had been more polite he wouldn’t have been angry. 3.
If I hadn’t had such a talkative person in the seat next to mine, I should have
enjoyed the concert very much. 4. If you had bought everything beforehand, we
shouldn’t have wasted so much time. 5. The accident might not have occurred if
they had been more careful. 6. If you had arrived a little earlier, you should have
found me there. 7. Had the manager had this information before, he would have
acted differently. 8. If he hadn’t met a company of actors in his young days, he
would never have become an actor. 9. If we hadn’t stopped to talk to them, we
should have caught the train. 10. If the weather hadn’t been so hot last month,
the goods wouldn’t have gone bad during the transportation.

16. Change the sentences according to the model.

А. Model: She may fall ill. Keep her in bed. If she falls ill, keep her in bed.

1. Kate may ring me up. Ask her to leave a message. 2. You may get lost in the
city. Ask a passer-by for help. 3. You may not know some words. Look them up
in your dictionary. 4. Fred may drop in today. Tell him I’ll be back by 3 o’clock.
5. Ann may have a high temperature. Send for the doctor. 6. You may feel
hungry. Go to a cafeteria. 7. She may get angry with you. Beg her pardon. 8.
The child may cough. Give him some tablets. 9. It may rain in the evening. Stay
at home. 10. The weather may be fine tomorrow. Go skating.

B. Model 1: I am not a doctor. I shall not help you. If I were a doctor, I should help you.
Model 2: We don’t like fish. We don’t buy it. If we liked fish, we should buy it.

1. The day is not cold. The children will not play indoors. 2. It isn’t windy
today. We shan’t wear our scarves. 3. The shop is not open. We cannot buy
anything. 4. We are not acquainted. He won’t invite us. 5 . She isn’t an
interpreter. She can’t translate what he said. 6. Fred doesn’t sing well. He won’t
take part in the concert. 7. We have no vegetables at home. We cannot prepare
any salad. 8. You don’t get up early. You can’t see the sunrise. 9. Pete doesn’t
70
work with tape-recorders. His speech habits won’t become better. 10. I don’t
know your cousin. I shan’t meet her at the station.

17. Change the sentences according to the model.

Model: If I were in Moscow, I should find him. (at that time)


If I had been in Moscow, I should have found him at that time.

1. If he were ready, he would pass his exam. (yesterday) 2. If you didn’t work by
fits and starts you would get better marks. (last term) 3. If I knew English well,
I’d work as an interpreter. (then) 4. If it were sunny, we could go to the beach.
(some hours ago) 5. If Ann practiced harder she’d improve her intonation. (from
the very beginning) 6. If it didn’t rain, we’d go for a walk. (yesterday night) 7.
We could see them if they came. (last Sunday) 8. If I had time, I’d go shopping
with you. (yesterday) 9. If they had a map, they would find the shortest way.
(then) 10. If you attended the courses, you’d pass your examination more
successfully. (last year)

18. Translate the sentences into English.

1. Если я приду рано, я позвоню тебе. 2. Если бы я имел достаточно денег,


я бы путешествовал. 3. Он бы сделал эту работу, если бы у него было
время. 4. Мы приедем туда, если поезд не опоздает. 5. Если бы я был на
твоем месте, я бы пошел туда немедленно. 6. Если бы вы увидели его на
конференции вчера, вы бы его не узнали. 7. Если бы я получил их
телеграмму, я бы встретил их. 8. Я буду очень огорчен, если они не придут.
9. Если бы у меня было время, я бы изучал еще один иностранный язык.
10. Если бы они позвонили вчера в офис, они застали (нашли) бы меня там.

71
TEST YOUR GRAMMAR

1. Определите вид придаточных предложений:

A. Придаточное подлежащее.
B. Дополнительное.
C. Определительное.
D. Придаточное времени.
E. Причины.
F. Условия.

1. I’m afraid that they will be late. 2. If he were here he would help us. 3. I have
found the book I was looking for. 4. If you see him, ask him about it. 5. I’ll
speak to him when he returns. 6. Since you have finished your work you may go
home. 7. What have you been doing since I last saw you? 8. That he has made a
mistake is strange. 9. Children who live by the sea usually begin to swim at an
early age. 10. I shall talk to her provided she is at home.

2. Раскройте скобки и выберите правильную форму глагола в


сослагательном наклонении.

1. I wish I ______ him yesterday


A – see; В – saw; С – had seen
2. It is necessary that you ______ once more.
A – read; В – should read; С – had read
3. It's always difficult to get there by bus. I wish I ______ a car.
A – have; В – had; С – have had
4. I am hungry. I wish it ______ time for lunch.
A – is; В – was; С – were
5. The doctor insists that I ______ an operation.
A – have; В – had; С – should have
6. I wish I ______ what’s wrong with him.
A – knew; В – had known; С – should know
7. It’s doubtful we ______ to get tickets.
A – managed; В – should manage; С – have managed
8. I recommend you ______ stall seats.
A – reserve; В – reserved; С – have reserved
9. I wish you ______ a picture of that beautiful castle yesterday.
A – took; В – had taken; С – should take
10. We had a wonderful holiday in Italy. I wish we ______ there again next
summer.
A – go; В – will go; С – went

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3. Определите тип условных предложений в следующих
сложноподчиненных предложениях.
A. I тип;
B. II тип;
C. III тип.

1. If I had time, I should go to the cinema. 2. If he does it, he will be right. 3. If


you were more attentive, you would not make so many mistakes. 4. If I had
known the film to be so interesting, I should have tried to get tickets. 5. If he is
well, he will join our excursion. 6. If it rains on Sunday, I shall stay at home. 7.
He wouldn’t have caught cold if he had put on a warm coat. 8. You might have
found him there if you have called at 6 o’clock. 9. I should translate the article
without difficulty if I knew English well. 10. Ask him to ring me up if you see
him.

4. Раскройте скобки и выберите глагол в нужной форме.

1. If I _______ at the examination, I’ll not go to the Black Sea.


A – fail, B – failed, C – had failed
2. If I had a talent, I _______ an actor.
A – shall become, В – should become, С – should have become
3. If they _______ their work in time, they would come to see me.
A – finish, В – finished, С – had finished
4. I should have called you up yesterday, if I ________ in town.
A – was, В – were, С – had been
5. If I _______ you, I shouldn’t do it.
A – was, В – were, С – had been
6. If you had written the letter a week ago, you ________ an answer by this
time.
A – got, В – should have got, С – should get
7. If he could help you, he _________ so with pleasure.
A – will do, В – would have done, С – would do
8. If you _________ him, ask him to ring me up.
A – will see, В – see, С – saw
9. If Kate knew Robert’s address, she _________ to him.
A – wrote, В – would write, С – would have written
10. If he _________ here, he would help us.
A – was, В – had been, С – were

73
PART III. SUPPLEMENTARY READING

1. TOURIST DESTINATIONS

Task 1. Read the text which contains the advice about travel and holidays
from travel experts. Match the questions (1-3) with the answers (a-c).

1. I’d like to work in the travel industry when I leave school. What advice
can you give me?
2. I'm doing research on popular tourist destinations. Do you have any
information?
3. My friends are going on a package holiday to Greece, but I don’t want to
spend two weeks sunbathing on the beach. I’m eighteen, and I want a
different kind of holiday! What can you offer?

a) Cities like London, Paris, and Venice are very popular places for
sightseeing. The pyramids in Egypt and the Great Wall of China are important
tourist attractions. They receive thousands of visitors each year. However,
tourists today are always looking for new destinations. It is now possible to visit
Antarctica, to take holidays under the sea, and even to go on holiday in space.
b) Lots of companies offer organized tours with tour leaders. These are
often to places famous for their art and history, like Italy or Egypt. Or what
about an adventure holiday trekking or diving? Wildlife holidays with activities
from bird-watching to whale-watching are popular but can be expensive. Or you
could choose independent travel. A lot of young people go backpacking around
the world after they finish their education.
c) You need to decide which part of the travel industry you want to work
in. If you like people, you could work for an airline, looking after passengers in
the air or on the ground. Or you could work in a hotel, where you would meet
and talk to quests every day. If you like the business side more, think about
working for a tour operator (the people who organize holidays) or a travel agent
(the people who sell them to customers. If you want to travel, you can become a
tour leader.

Task 2. Complete the definitions (1-6) with the underlined words in the text.

1. _____ buy products or services.


2. _____ stay in hotels.
3. _____ travel in planes, trains, buses, or boats.
4. _____ take groups of people on organized holidays.
5. _____ visit particular places or buildings.
6. _____ travel to places on holiday.

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Task 3. Make a list of some popular tourist destinations in your own
country or from around the world. Describe the places on your list to the
class but don’t say their names. The other students have to guess the places
and say whether they would like to go there and why.

This is a city in Italy. It’s very beautiful. It’s got canals and gondolas
instead of streets and cars ... (Answer: Venice)

2. TRAVEL TIPS

Task 1. Read this advice for people travelling to Egypt which comes from
an information website for British travellers.

Remember!
· Respect local customs. Women should always dress modestly. Remember
that you can be arrested for being drunk in public.
· Make sure you have a valid visa for a stay of one month. It is impossible
to leave Egypt with an out-of-date visa.
· Take care if you plan to drive in Egypt. Driving conditions are different
from Britain. Make sure you have valid local insurance. Always follow
the speed limit. Try not to drive on country roads at night.
· Bring enough money. Make that you can get more money if you need it.
· Don't carry your passport and valuables with you. Keep them in the hotel
safe.
· Bring a hat and suntan cream. Avoid too much exposure to the sun. Make
sure you drink plenty of bottled water and avoid drinking local tap water.
· Don't forget to buy medical insurance. Make sure the cost of medical
treatment at a hospital in Egypt and repatriation to Britain.
· Never take photos of, or near, military bases, airports, or official
buildings. Respect people's privacy – ask before you take someone's
photo.
· Don’t travel “off the beaten track” to areas not visited by tourists.
· Never get involved with drugs. There are heavy penalties for all drug
offences.

Task 2. Complete the definitions (1-10) with the underlined words in the
advice.

1. _________ are the situations on the roads.


2. _________ are punishments for breaking the law.

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3. _________ means officially recognized, describes a place where people
do not often go.
4. _________ are crimes involving drugs.
5. The _________ is the fastest you can go in a car.
6. _________ means sending someone back to their home country.
7. _________ means no longer able to be used.
8. _________ is the care you get in a hospital or from a doctor.
9. _________ are normal ways of living and behaving.

Task 3. Read the advice again. Make notes.

1. You should...
2. You should avoid...
3. You definitely must not...

Task 4. Complete these sentences about Egypt.

1. Dress _________.
2. Never
3. Respect _________.
4. Make sure you _________.
5. Avoid _________.

Task 5. Take turns to ask and answer questions about travelling to Egypt.

A: Do I need a visa?
В: Yes, you need a visa valid for one month.

Task 6. Write some tips for a website for visitors planning to travel to your
country.

3. IT AND TRAVEL INDUSTRY

Task 1. Discuss which of these people use a computer in their jobs and why.
Make a list of other travel jobs which use a computer.

· hotel receptionist
· travel agent
· flight attendant
· tourist information officer
· pilot

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Task 2. Read the text about IT in the travel industry.

Information technology (IT) is an important part of the travel business.


Almost all suppliers, such as tour operators, airlines, and hotels, have their own
website. Customers can find information and make online bookings. There are
also many “one-stop” websites, like traveleasy.com. These allow people to find
all the information they need on one website — for example, the cheapest deals
on flights, or hotel accommodation.
Buying travel services online, rather than through a travel agent, is
quicker and usually cheaper for the customer. Customers can also get more
information about the services they are buying. Selling online is also cheaper for
the suppliers, because they don’t have to pay a commission to a travel agent.
Almost any job from hotel reception to airline reservations, uses a
computer. For example, to work for a hotel, travel agent, or airline, you need to
be able to use a Central Reservation System (CRS) such as Sabre or Fidelio. If
you want to work in IT specifically for the travel industry, you need
qualifications in both IT and tourism.
When you apply for a job you should always mention any IT skills you
have, like working on spreadsheets, or designing websites. If you have these
skills, you will be more attractive to an employer.

Task 3. Decide if the statements below are true (T) or false (F).

1. Most suppliers have their own website.


2. A “one-stop” website is not useful if you want information about many
different things.
3. Buying and selling online is cheaper for the customer and the supplier.
4. Most jobs in the travel industry involve using a Central Reservation
System.
5. You don't need IT skills to work in the travel industry.

Task 4. Look at the features (1-4) on this travel homepage. Which one do
you click on if you want to:

a) buy a plane ticket?


b) find more information on another page?
с) go on holiday to Majorca?
d) see everything the website sells?

TravelEasy.Com

Key Search
1. Instant Search Flights ○ Hotels ○ Entertainment ○
2. All Products ▼
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I want to leave on Any ▼

3. I want to go to Destination ▼

4. Click hear
to see our bargain weekend trips to London

Task 5. Discuss the design of your own website homepage. It can be for a
specific travel business, or it can be a “one-stop” site. Decide:

a) what the website is for;


b) who will visit it;
c) what information it needs to include;
d) what you want visitors to be able to do.

Task 6. Design the website homepage you discussed in Task 5 by answering


these questions, and any others you can think of:

1. Who and what is the website for?


2. How useful is the information?
3. Can you find information quickly?
4. Is it attractive?

Put the reviews from the class together to create a “travel website guide”.

4. HOTEL FACILITIES

Task 1. Read the information about three different hotels from a


guidebook. Answer the questions.

1. Which countries are they in?


2. Which one would be most suitable for:
a) a businessman travelling to a meeting?
b) a family with two young children?
с) a student backpacking around Europe?

1. Hotel Heart ***


A family-run, traditional hotel in a stunning mountain location, with views of
the Alps and the town of Gstaad. Indoor swimming pool, large garden, tennis,
games room, babysitting service. Delicious local food. 35 comfortable, spacious
bedrooms. Mid-priced. B&B, TV, minibar, wheelchair access.

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2. Hotel Metro *
Centrally-located budget hotel with friendly staff. Close to Latin Quarter and
Sorbonne – clean, but quite noisy. Basic double and triple rooms – many are
small and cramped. Cheap dormitory beds also available. Baggage lockers.
Internet cafe. Room only or B&B.

3. Ambassador *****
Luxurious, modern hotel with discreet and professional staff. Central, yet quiet,
close to the financial district. Top floor suites have spectacular views of
Manhattan. Internet access in all rooms, two pools, gym, sauna. Laundry/valet
service.
Extensive breakfast and dinner menu. Three bars. 24-hour room service.
Limousine service to and from airport. B&B, satellite TV, minibar, wheelchair
access.

Task 2. Read the information again. Tick the facilities that each hotel has.

Hotel Heart*** Hotel Metro* Ambassador*****

restaurant restaurant restaurant


swimming pool swimming pool swimming pool
bar bar bar
childcare childcare childcare
fitness room/gym fitness room/gym fitness room/gym
room service room service room service
Internet access Internet access Internet access
TV TV TV
minibar minibar minibar
laundry service laundry service laundry service
baggage lockers baggage lockers baggage lockers
disabled access disabled access disabled access

Task 3. Discuss what kind of hotel would be most suitable for the following
guests.

a) A couple and three young children who want a cheap holiday.


b) A retired couple who have a lot of money.
c) A group of people from a computer company at a conference, one of
whom is disabled.

Task 4. Write a description of the hotel for a guidebook.


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5. MIRAMAR RESORT HOTEL ****

Task 1. Read this brochure information about the Miramar Resort Hotel.
Find all the facilities offered. Do you know what they are for?

________________________________________________________________
__
A luxurious hotel set in beautiful gardens, with a private beach and a full range
of facilities.
Rooms
Our comfortable rooms are temperature-controlled and all have a bathroom with
a hairdryer, satellite TV, radio, direct-dial phone, electronic security box,
minibar, and balcony.
Room upgrades
Superior twin rooms and suites are available.
Facilities
· 250 rooms · children’s club with qualified staff
· six bars including a beach bar · tennis club
· private beach with lifeguard · nightclub
· sun terraces and tropical gardens · indoor and outdoor pools
· quiet lounge for reading · children’s pool
· daily excursions · fitness centre with gym
· watersports such as waterskiing · massage service
· shopping centre · sauna

Prices (winter 2002-2003)


Prices are per person for seven nights, based on two adults sharing a twin room,
and are on a bed and breakfast basis. There is a supplement of £30 for half board
and £50 for full board.
Low season
(1st Nov-21st December, 1st Jan-15th March) £599-£749
High season
(22nd-31st Dec, 16th March-30th October) £799-£999

Task 2. Here are some questions asked by guests who wanted to book a
holiday at the Miramar. Find and underline the answers in the text.

1. We have two young children, but we want to enjoy all the facilities. Is
there someone to look after them?
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2. Where do we leave our valuables when we’re on the beach?
3. Sometimes I just need to be quiet and get away from everything. Is there
anywhere?
4. I’ve heard it’s very hot. Will we be able to sleep?
5. I like to keep fit, but I’m not a good swimmer. What can I do?

Task 3. Design your own resort hotel. Decide where it is, what facilities it
has, what the rooms are like, and how much it costs to stay there. Then
write some information for a holiday brochure.

Task 4. With your new partner, ask and answer questions about your resort
hotels from Task 3. Exchange information about name, location, number of
rooms, prices and so on.

6. RESERVING ACCOMODATION

Task 1. How many functions (a-f) does the receptionist do, and in what
order?

a) Ask when the reservation is for.


b) Ask for the guest's name.
с) Give the price of the room.
d) Ask how many nights the guest is staying.
e) Give the name of the hotel.
f) Ask for a credit card number.

Task 2. The receptionist (R) at the Hotel di Lago is taking a telephone


reservation from a guest (G). Read the first part of the dialogue below.

R: Hello. Hotel di Lago. Can I help you?


G: Hello. I’d like to make a reservation, please.
R: Certainly. When is it for?
G: For the weekend of 25th and 26th June.
R: OK. How many nights is that for?
G: Three nights: Friday, Saturday, and Sunday.
R: Is that a single or a double room?
G: A double room, please. With a bathroom.
R: All our rooms have a bathroom. That’s 120 euros per night, including tax.
G: That’s fine.
R: Would you like a smoking or non-smoking room?
G: Non-smoking, please.

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R: OK, so that’s a double room, non-smoking, for three nights, from Friday 24th
to Sunday 26th June.
G: That’s right.

Task 3. Match the words and phrases (a-f) with the pictures (1-6).

a) single room; d) family room;


b) double room; e) en suite room;
с) twin room; f) dormitory

Task 4. Complete the second part of the dialogue with the given words.

confirmed credit card expiry date name

R: Can I have your _________ (1), please?


G Yes. It’s Dowling, Anita Rolling.
R: Sorry, can you spell that, please?
G: Yes, it’s A-N-I-T-A, Dowling. R-O-L-L-I-N-G
R: OK. Can I take your ________ (2) details?
G: It’s a Visa card, number 4838 1867 3324 0089.
R: Let me just check ... 4838 1867 3324 0089.
G: That’s right.
R: And what’s the _________ (3)?
G: It’s 09/05 - September 2005.
R: Ok, that’s all ________ (4) for you, Ms. Rolling. We’ll look forward to
seeing yon on 24th June.
G: Thank you very much. Goodbye.

Task 5. Read the telephone dialogues in Tasks 2 and 4 in pairs.

Task 6. Read the reservation form and act out a dialogue between a guest
(Tony Jennings) and a receptionist.

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Hotel “Podmoskovye” Customer reservations
Arrival date 16 March
Departure date 18 March
Room type single, non-smoking
Guest's name Tony Jennings
Telephone no. (00 44) 020 8769 7883
E-mail address tdjamioson@totalize.co.uk
Room rates Single 125

Credit card details


Type of card (Visa, Amex, etc.) Mastercard
Cardholder's name Mr T. Jennings
Card number 5432 6172 2351 9846
Expiry date 11/04

7. HOTEL AND CATERING STAFF

Task 1. Mark Havel works for a large hotel in London. He is giving a


presentation about the hotel’s organization. Answer the questions.

1. Look at the organization chart for the hotel. Which jobs do you think go in
the spaces?
2. Read the extract from Mark’s talk and see if you are right.

------------

Assistant managers

Front of house manager ------------- Banqueting and food and


conference beverage
manager manager

Reception Head Maids -----------


supervisor porter Cleaners In-house/Agency
Receptionists Doormen Laundry staff
services

My name’s Mark Havel, and I’m an assistant manager at the Hotel


Ambassador in London. There are two assistant managers, and one of us is
always on duty at busy times. The general manager has overall responsibility, of
course, and we report directly to her. We are responsible for the day-to-day
running of the hotel. We plan the work schedules, manage the accounts, and deal

83
with any problems to do with staff or guests. We have a staff of about 100
people. Basically, there are four departments, each with its own manager.
Firstly, there’s front of house – that’s receptionists, the people who deal
with our guests on a daily basis. They check guests in and out, take reservations,
make sure that everyone is getting the service they need. The reception team
usually consists of a supervisor and two or three receptionists, depending on the
time of day. They report to the front of house manager, who is also in charge of
the porters and doormen.
Then there’s housekeeping – all the services to do with the rooms. The
head housekeeper is in charge of this. She has a team of maids who make up the
rooms, provide towels and bedding, and ensure that everything is ready for a
new guest. She also looks after laundry, and cleaning in other parts of the hotel.
The banqueting and conference manager organizes all the events that
take place in the hotel. That could be a one-day conference for twenty people, or
a big corporate function with hundreds of guests. He has a team of event
organizers who look after groups and parties. For smaller functions we use our
in-house catering staff, but for big occasions we employ agency staff by the
hour.
And finally, there’s the food and beverage manager. I’ll tell you more
about the restaurant in a moment...

Task 2. Complete the sentences (1-5) with the given phrases. More than one
may be correct.

responsible for manage(s) in charge of


look(s) after report(s) to deal(s) with

1. The general manager is ______ the whole hotel.


2. She probably ______ the company managers.
3. The assistant manager ______ the general manager.
4. They always ______ day-to-day problems.
5. The receptionists ______ the guests.
6. They have to ______ the front of house manager.
7. The head housekeeper ______ the cleaning.
8. She ______ a group of maids.
9. The events organizers are ______ parties and groups.
10. They ______ the banqueting and conference manager.

Task 3. Read the text and draw the organization chart for the food and
beverage department.

The food and beverage manager is responsible for the restaurant and the
kitchen. Three people report directly to him: the head waiter, the bar manager,

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and the head chef. The head waiter manages the specialist wine waiters and the
other waiters and waitresses. The bar manager is responsible for the bar staff.
The head chef manages the kitchens and under him comes the assistant chef.
Then any other chefs report to the assistant chef. Finally, the kitchen porters
come at the bottom of that reporting line.

Task 4. Complete the job descriptions (1 -8) with the jobs on your food and
beverage department organization chart.

1. The ______ manages the bars on a day-to-day basis.


2. The ______ wash dishes and do very simple jobs in the kitchen.
3. The ______ looks after the wines in the wine cellar, and advises
customers on which wine to choose.
4. The ______ manages the day-to-day running of the kitchen.
5. The ______ serve food to restaurant customers.
6. The ______ helps the head chef and looks after the kitchen staff.
7. The ______ is responsible for the restaurant and the waiting staff.

Task 5. Imagine you are the food and beverage manager. Prepare a short
presentation about the jobs and responsibilities of the people in your
department. Use Mark’s presentation in Task 1 to help you. Organize your
talk like this:

1. Introduce yourself: My name’s... and I’m the...


2. Introduce your department: Basically, there are three sections...
3. Say who is responsible for the different departments, and what people do:
The head waiter...

8. TREATING CLIENTS AT THE RESTAURANT

Task 1. Decide which qualities you need for each of these jobs in a
restaurant. Some qualities may match more than one job.

1) waiter polite
2) manager be a good cook
3) chef creative
energetic
friendly
be a leader

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Task 2. Two customers, Paul and Iren Leroy, arrive at a restaurant. It’s
8.30 p.m. Read the four dialogues (waiter - W, Paul - P, Iren - I). Complete
the dialogue with these phrases.

a) We’d like a;
b) your table is ready;
c) can I have;
d) what name is it;
e) Do you have;
f) Would you like;
g) Here’s the menu;
h) can I help you;
i) so that’s;
j) I’m sorry, we’re fully booked.

1.
W: Hello, ____ (1)
I: Hi, yes ___________ (2) table for two.
W: ________ (3) a reservation?
I: No, we don’t.

2.
W: ________ (4) at the moment. But we have a cancellation at 9.00.
P: At 9.00. Yes, that’s fine.
W: OK.____ (5), please?
P: Martin.
W: ______ (6) smoking or non-smoking?
I: Non-smoking, please.

3.
W: Would you like a drink while you’re waiting?
P: Yes. er... _________ (7) a beer, please?
W: And for you?
I: I’ll have a sparkling mineral water.
W: OK, ______ (8) a beer and a water.

4.
W: Excuse me, ________ (9). This way please... Is this table all right for you?
I: This is fine.
W: _________ (10), the specials are on the board.
P: Thank you.

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Task 3. Read the dialogues again. Underline the phrases that mean:

1) until your table is ready


2) have you booked?
3) come with me
4) someone has said they are not coming
5) dishes which are only available today.

Task 4. Who usually says these things? Write W (waiter) or С (customer).

1. Can I have your name?


2. We have a reservation for 9.00.
3. I have a cancellation for 8.30.
4. Would you like a drink?
5. Do you have a table for four?
6. Do you have a reservation?

Task 5. Act out a dialogue on the basis of the following assignment. Try to
use phrases from Task 2. When you finish, change roles.

Waiter: It is 9.00 on Friday evening and your restaurant is fully booked. You
have one table free at 9.30 due to a cancellation. Four customers arrive. One of
them speaks first.
· Greet them and check if they have a reservation.
· Offer them a table at 9.30.
· Ask for a name.
· Offer them drinks.
· Tell them when the table is ready.
· Give them the menu and specials.
Customer: You are with three friends. It is 9.00 on Friday evening and you
want to eat at this restaurant. You don't have a reservation. Most restaurants in
town are fully booked. Speak first.
· Greet the waiter and ask for a table for four.
· Say you don't have a reservation.
· Accept the offer of a table at 9.30.
· Give your name to reserve the table.
· Order drinks.

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9. DEALING WITH A COMPLAINT

Task 1. Look at the four steps (a-d) for dealing with a complaint. Put them
in the most logical order.

a) Apologize for the situation.


b) Find out exactly what is wrong.
с) Promise actions as soon as possible.
d) Show that you understand the problem.

Task 2. Read the dialogues (1-3) below. Which one is a complaint about:

a) a room that hasn’t been cleaned?


b) mistakes on a bill?
с) other guests in a hotel?

1.
A: So, what is the problem, exactly?
В: Well, they’re just very rude, and very noisy. And they stay up very late,
drinking and playing music.
A: I quite understand. And you can’t get to sleep.
В: That’s right. It’s spoiling our holiday.
A: I’m very sorry about this.
В: So are we.
A: OK, I’ll speak to them today and ask them to be quieter.
В: Thank you.

2.
A: And how can I help?
В: I’m not happy about my room.
A: What seems to be the problem?
В: Well, the room’s a complete mess. No one has cleaned it.
A: Right, I see. I must apologize for the inconvenience.
В: OK, but what are you going to do about it?
A: I’ll send someone to clean it right away.
В: Good. Thank you.

3.
A: Good morning, sir. Is there a problem?
В: Yes, there are some mistakes on my bill.
A: Can you tell me what’s wrong, exactly?
В: Yes, you’ve charged me for drinks from the minibar which I didn’t have. And
I only made one telephone call to Sweden, not three.

88
A: Can I have a look? Yes, I see the problem. It’s our mistake.
В: Yes, I think so.
A: I’m very sorry about this. I’ll get you a new bill right away.
В: Thank you.

Task 3. In each dialogue, underline the phrases that A uses to:

a) find out what’s wrong;


b) show he/she understands the problem;
с) apologize;
d) promise action.

Task 4. Discuss what you would say to the customers in these situations.

1. An aggressive male customer at a busy hotel reception desk, complaining


loudly about the slow service.
2. A female guest travelling with three children, complaining about the size
of her hotel room.
3. A group of young men, all drunk, complaining because the hotel bar is
closed.

Task 5. Act out a dialogue on the basis of the following assignment.

Guest: You booked a double room with a private bathroom and a sea view. You
are in a single room with no bathroom and a view of the motorway.
Receptionist: The hotel is very full and you are very busy. However, you have
just had a cancellation by e-mail. A double room with a bathroom and a sea
view is now free. Apologize and say you’ll move the guest.

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Учебное издание

Смерчинская Анастасия Александровна

ENGLISH FOR TRAVEL BUSINESS AND SERVICE


HOSPITALITY AND CATERING INDUSTRY

Под редакцией автора


Оригинал-макет подготовлен редакционно-издательским отделом
МГТУ «МАМИ»

По тематическому плану внутривузовских изданий


учебной литературы на 2011 г.

Подписано в печать 31.01.11. Формат 60x90 1/16. Бумага 80 г/м2


Гарнитура «Таймс». Ризография. Усл. печ. л. 5,6.
Тираж 27 экз. Заказ № 03-11.

МГТУ «МАМИ»
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90

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