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TABLE OF CONTENTS
1. EXECUTIVE SUMMARY
8. REFERENCES
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1. EXECUTIVE SUMMARY
The Model of Cooperative Contextual Change (M3C) has a very effective and
complete context of what is needed before, during and after the process of change
management to maintain stability, reduce stress and achieve the different stakes of
the organization. Seeing it on contrast with other theories and models of other
authors in the mentioned article below, we can see that they have much similarities
and the same north direction, but the model goes deeper into the relationship and
stability, performance, and competitiveness - and doesn´t leave any loose parts. Its
steps or elements to stability are well defined and embrace in a whole the theory of
other authors (where each of them only refers to certain elements of stability).
The articles analyzed in this paper are The Hard Side of Management by Sirkin,
Keenan & Jackson (2005), All I Ever Needed to know about Management I Learned
and Nohria (2000), Lead Change: why Transformation Efforts Fail by Kotter
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(2207), and The Passive Aggressive Organization by Neilson, Pasternack & Van
Nuys (2000).
This paper will take you through the four elements of M3C and make a contrast
with these five selected articles that have made change management essential for
today´s and future organizations. As you will see many elements of this articles are
very interesting and can aggregate value to the process, but they all lack of the
When there is change stress is created and triggers all kind of fears. This stress
becomes a resistance to change and for this, the action is to trigger stability. By
Contextual Change (M3C) seen during the three days of the seminar. These four
following: explicit stake (awareness), co-built & co-opted ground rules (stability),
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I am going to explain each one of these four elements of the model and then relate,
compare and contrast them with the five articles chosen below. Not all the articles
have common factors or relations with the M3C. I think that the M3C is so complete
and well structured that in all the articles selected, and Kotter by my opinion is the
one that approaches most to the structure (then the DICE system). The others have
parts that can be related to some element of stability or simply talk about other
alternatives for solutions but not going into the root of the problems without
disaccrediting their valuable input on how to asses changing systems (some don´t
start with reducing stress levels from the beginning but induce theories of how to
manage change aversion with Laws – for example the article written by Dickhout
(2007)).
The 1st element of stability is to provide persistent direction and to make what is
at stake for everybody. During time there are going to be crisis (changes) and to
get to the stake and perform positively, the stability is crucial in this process
(stress levels have to be reduced). There has to be some cleaning done with the
conflicts in the system. The sponsor has to be the driver for change and he has to
the need for change. Individuals have to exchange and share information
between each other to see the big picture and have the entire context of the
situation.
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Sirkin, Keenan & Jackson (2005) state en their article that the hard elements of
integrity and commitment have to do with this first element of the M3C due to
the cleaning of conflicts. If you don´t have everybody under the same umbrella,
stake or objective you will encounter too much resistance during the process.
The need for change and DICE are totally converged with sharing the perception
to be developed.
In the article of Kotter (2007) he completely aligns this element of stability with
his first and third stage. The first stage talks about establishing a sense of
urgency. Drive individuals out of their comfort zone (very complicated) and
create a sense of urgency to change. This drive has to be made by the sponsor of
the M3C and totally reflects the third stage of Kotter by creating a vision. It’s
the need to clarify the direction which everyone must be on. It has to be direct in
the changing effort and there have to be strategies made to eventually deliver
that vision on the long run. This is making the context´s assessment and see if
everyone is on the same page and know why the change is needed and where are
we going.
and co-operation of the ground rules necessary to handle the interfaces between
the parts of the system and consequently enforcing those ground rules
permanently. The stake is setting the correct team and making people part of
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something (remember that people support what they help to create!); make them
feel members to enhance the team´s stability. In this element the ground rules
are crucial for decision making (and it will reduce the friction of future problem
action to define the stake by strong consensus (making the rules). Very
important the relationship they are very different) between hierarchy and
leadership because the latter is available for everyone at every level while the
Sirkin, Keenan & Jackson (2005) state en their DICE, specially the “I” of
integrity that is about picking the right team for the job. We know that there is
no perfect person or team but there has to be an effort of picking the right
quality team for to lead the process. Each team member has to have roles,
enhance the team´s stability is about integrity (they are well directed and
Dickhout (1997) states in his law of leadership that leaders are the trigger for
change. Sometimes it is hard to find (a true leader) but the acts and thoughts of
the leader will have big consequences on the change development. It is totally in
symphony with the second element of stability that also focuses on building a
team with strong consensus for creating the rules. This team as Dickhout says
has to share a vision and have aligned coalitions. His law of leverage also
applies here because it focuses on the things that will have the greatest impact
and addressing those changes. Finding the right levers and knowing how to use
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them can multiply the effect by a thousand. It’s very similar to establish the
ground rules to play and know where the levers are going to be created (under
these rules).
Kotter (2007) says in his second stage that forming a powerful guiding coalition
coalition. Not only is the top level of management needed, but various levels
outside the boundaries of the normal hierarchy. This is setting the team and
creating membership! (and as I said before Kotter goes similarly with the M3C
driveship is being able to give employees the necessary tools to have leadership
even if they are not on top of the hierarchy. There are two key concepts in the
model that are reliability and autonomy. Reliability is defined by the function of
commitment and competences (and the model has a reliability matrix to see
defined as the function of reliability and the inverse of the stake (autonomy also
has a matrix with the level of the stake and reliability). The autonomy curve
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defines in which part of the curve a company is (between optimizing and
Beer and Nohria (2000) state in their article that by the integration of the two
theories (theory E and O), we can create surplus value and great payoffs to the
corporation in the constant dynamic world of the present. Both of them will
create economic value for the shareholders and develop the structures of the
organization. But all of this with leadership and setting the direction from the
top and engage the people below. This converges with third element of ensuring
actions). A reward system to use incentives to reinforce change but not to drive
driveship.
Sirkin, Keenan & Jackson (2005) in their DICE talk about Commitment and
Effort and these correlate with the functions of autonomy and reliability (and
reflected in the matrixes) of the M3C. There has to be commitment and effort
from all levels. If employees from the bottom of t he pyramid don´t see these
qualities in the ones of the top, the change will not succeed (and always all of
Kotter (2207) states in his stage #5 that empowering others to act on the vision
removed or changed. Thinking out of the box, taking risks and non conventional
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form of thinking and doing thinks must be encouraged. There can be problems
with employees that resist to change but they must be removed (or adapt to the
change process). And stage #6 says that planning and creating short-term wins
compensate individuals who achieve them is crucial. This short term wins add
value and bring hopes high to the change process. These stages embrace the
reliability involved.
balance between the knowhow (experience), the behaviors, and the knowledge.
Individuals are asked to give solutions (that are simple and effective) better than
problems.
Kotter 2007 in his last two stages embraces this last element of stimulating
the vision is recommended. The change process can be refueled by new projects
unions between the new behaviors and corporate success. Show employees how
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the new approaches and attitude have helped improve the performance of the
organization. Create new norms and values that are shared with the new
changes.
important during the process there are constant adjustments to the program (it
cooperative innovation – the forth element of stability). Even the same change
constantly and supervising the changes there will be a better response from the
This article by Sirkin, Keenan & Jackson (2005) states that two out of every there
company: the hard and the soft. The soft elements are leadership style, corporate
culture, and employee motivation among others. These types of elements are
overemphasized in the change management process and the hard elements are not
addressed first and properly. These essential hard elements are known by the
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When any change management process is started, there is almost no agreement on
what points are the ones that trigger the change initiatives. Each top executive can
have different priorities on how to prioritize the key factors to success (in
transformation) because each one has his point of view and own experience. They
usually focus on the soft elements mentioned before. They are important, but there
are some elements that have to be addressed before those to manage a successful
change: the hard ones (DICE). These factors have three characteristics: first, they
can be measured in some kind of way; second, they can be communicated outside
and inside the company; and third, the company can influence them rapidly.
think that if a project is too long then it will have less probabilities of
succeeding. But the authors have seen that if there is a long project but it is
reviewed frequently, it has more chance of success than a short time project that
projects at least each two months (and if it is a very complicated project it can
be narrowed to two week revisions). The time between each review is more
important than the life span of the change process (reviewing is the key).
Milestones should be made and observing their impact are the best strategy to
• Integrity: this element is about picking the right team for the job. We know that
there is no perfect person or team but there has to be an effort of picking the
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right quality team for to lead the process. But this team also has its day to day
work, so they have really to be compromised to go the extra mile to lead the
change management and also do their daily work. Each team member has to
(integrity). Sponsors have to measure the integrity and firmness of the team by
making private surveys to have feedback from the members. These teams have
made.
• Commitment: There are two groups of people that are key factors to have
committed in order to launch and have success the change project. The first are
the most influential executives in the company and the second are the employees
that are going to be affected directly by this change of processes, systems and
structures. If individuals form the lower side of the organization don´t see that
their leaders are committed to the project then everything will fall like a stack of
cards. Top executives have to communicate the need for change from the
beginning and not at the middle of the program. One on one conversations are
very good feedback. Believe in the company´s employees and that they can also
bring new fresh ideas that can lead to success (don´t underestimate them).
• Effort: generally before starting a change project employees already have a big
load of work and their schedules are pretty tight. The company has to be very
careful to the additional workload that this transformation project is going to add
increases for more than 10% is better to reduce their tasks in their daily
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activities or get help from outsiders. If there are too stressed out with too much
work, they won´t be able to do either of the tasks effectively. This hard element
has to be thought before so that the change efforts are not frustrated later
By assessing these four hard elements before going into the soft elements we can
create a framework that can help the executive team evaluate the change pillars and
where are the success key factors of the project. These types of assessments are
subjective but they give an objective framework to make the right decisions on the
future process.
This article written by Dickhout (1997) from McKinsey and Company of the
Toronto´s office, is about he had from his younger years the curiosity of how would
engineering (and he says that they specialize in how make things go round and
round – in other words “making change”) and was overwhelmed by the forces of
nature and how this science could help him understand the power and trivialities in
life. Then many years later he saw himself working for McKinsey (consulting
worldwide company) and helping his clients to design change programs and make
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Dickhout states that many literature and books of management are sometimes useful
they lack of dynamic and change characteristics. They seem still and static. The
systems are not frozen, they are in constant change and they need to be assessed in
that manner. There are five basic premises he thinks that are the best changing
often on imbalance which is the reason and need for change. They compare it
knocked out of its balance, there are changes and redistribution of resources
until the balance is gained again. The same happens with a company. The
imbalance of the corporation should be used to create the conditions for change.
• The Law of Leverage: this law talks about focusing the change on the things that
will have the greatest impact and addressing those changes. Finding the right
levers and knowing how to use them can multiply the effect by a thousand
to be made (and not do changes on everything), and when identified they have
see the company in a number of layers (or dimensions) and see the entire
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• The Law of Momentum: Energy has to be liberated to make the change work.
This energy can come from the inside (management) or the outside
(shareholders or consultants) of the system. All major change will need other set
of behaviors and these have to be well exploited by the leader change manager.
because it is not automatic (it takes time). So, momentum has to be created
between these steps so that leadership, shared vision and capabilities are
endorsed. Achieving results and building more energy for the next step is the
answer.
• The Law of Feedback and Adjustment: it is important that during the process
there are constant adjustments to the program. Even the same change can create
and supervising the changes there will be a better response from the
• The Law of Leadership: and at last, leadership is the trigger for change.
Sometimes it is hard to find (a true leader) but the acts and thoughts of the
leader will have big consequences on the change development. The leadership
team should not be big (two to three) and they should be role models. Have a
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This article of Beer and Nohria (2000), talks about combining the quick creation of
economic value for shareholders and patiently develop a trusting corporate culture
in the long term to transform the way business change. Companies have realized
that either they change or they die. Even the dot-com´s know that they have to
manage change effectively with the exponential entrepreneurial growth. There are
two theories of change: theory E is change based on economic value and theory O is
Going deep into each theory (through six dimensions of change: goals, leadership,
focus, process, reward system and use of consultants) we have that theory E
manages the change from the top level downstream, it focuses on structures and
systems, its process is by planning programs, and the reward system is based solely
organizational capabilities, its leaders empower the lower levels and upstream (the
contrary of theory E), it focuses on creating corporate culture, and its reward system
But the real thing us that many companies use both theories. They try to apply both
of them but are not able to break the frictions between the two. The right path is two
combine the two but it is not easy because they go on opposite ways. But here is a
way to reduce the frictions between these two and create shareholder value and
stronger institutions. Companies that achieve these goals will gain profitability and
productivity as a synergy.
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If combined the theories E and O we have the following (Beer and Nohria, 2000):
organizational capability.
• Leadership: set the direction from the top and engage the people below.
• Focus: focus simultaneously on the hard (structures and systems) and the
• Reward system: use incentives to reinforce change but not to drive it.
The best way to combine these two theirs is two sequence them. The tension
between E and O goals has to be worked and confronted. On the other side you have
to setup the vision from the top of the organization and have commitment and
engage from the lowest part. The use of consultants can create very important value
through specialized knowledge and tactical competences that nobody has in the
The integration of the two theories can create surplus value and great payoffs to the
corporation in the constant dynamic world of the present. Both of them will create
economic value for the shareholders and develop the structures of the organization.
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“To thrive and adapt in the new economy, companies must simultaneously build up
their corporate cultures and enhance shareholder value; the O and E theories of
“Guiding change may be the ultimate test of a leader –no business survives over the
long term if it can´t reinvent itself. But human nature being what it is, fundamental
change is often resisted mightily by the people it most affects: those in the trenches
of the business. Thus, leading change is both absolutely essential and incredibly
In this excellent article by John Kotter he basically states that change is not an event
but a process (and a long one). Managers have to understand that during this process
there are several stages that have to be followed in a certain order without taking
shortcuts. He presents these eight stages and the actions needed in each one:
least 75% of the managers that a change is needed. Looking at the market
and competitive factors for potential crises and opportunities not seen yet.
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II. Form a powerful guiding coalition: it is very important that a minimum mass
is created so that there is enough power for coalition. Not only is the top
III. Create a vision: the need to clarify the direction which everyone must be on.
It has to be direct in the changing effort and there have to be strategies made
to eventually deliver that vision on the long run. It can’t be vague or too
IV. Communicate the vision: the vision has to be communicated through every
mean and media possible (along with the strategies to achieve it). Teaching
new pattern and behaviors with leading coalition. It is very important that
can be very difficult is for example there are downsizings to be made. But
there has always got to be the ethical standards that embrace the vision.
box, taking risks and non conventional form of thinking and doing thinks
change but they must be removed (or adapt to the change process).
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VI. Plan for and create short-term wins: defining performance improvements
crucial. This short term wins add value and bring hopes high to the change
process. Try not to leave anything to chance and take control of the
situation. Because change takes time, this wins give momentum and helps
VII. Consolidate improvements and produce more change: use credibility from
that undermines the vision. Do not declare victory to soon (that maybe in the
first results of improvement) and never lower the guard. Promoting and
behaviors and corporate success. Show employees how the new approaches
Create new norms and values that are shared with the new changes.
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This article written by Neilson, Pasternack & Van Nuys (2000) talks about that not
excellent based decisions. Instead, the vast majority have serious challenges and
Its authors state that this category is called from the organization quiet but fierce
resistance to corporate directives. Employees do not do their best and feel free to
not be effective or efficient (no accountability). They do not feel the need to learn,
share or achieve any goals. Passive-aggressive corporations can have or too much
control or have a total lack of it. The top management (people with authority) act
under the false impression that they can´t control things which actually they can,
and vice versa. So basically the lines of authority are not well defined, the merits are
not rewarded and the employees just pass their days as if nothing is happening
Besides the passive-aggressive organization there are six other types (Nielson,
2000):
• Just in Time: inconsistently prepared for change but can face a challenge
• Military Precision: dominated by a small senior team and executed efficiently its
operating model.
in decision making.
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• Outgrown: too big and complex to be managed a small team but with
• Fits and Starts: have very talented and motivated people but that go in different
directions.
born healthy and starts to grow and its organizational structures start to get a
complex form. Then decentralization comes because of the size and globalization
ineffective motivators (do not reward effectively their individuals for their added
value in the company); unclear decision rights (nobody knows where their rights,
responsibility and limits start or end); wrong information (people care more about
of forms inside the company that of being competitive on the long term); and
These types of organizations are very averse to change. But hey can be cured with
• Bring in new people: individuals from the outside (they call new blood) can by
leaders in change management. They don´t have the inner habits, have new
relationships and interpersonal skills that are more effective (treat the company
as a business).
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• Turn every block in the company: because these types of organizations are so
everything at once so that it has a big impact and the reactions will be in the
same scale.
• Make the decisions and stick with them: clarifying who makes the decisions (the
rights) and then respect the people who make them. Individuals have to start to
• Share the information: the decisions have to be made with a clear priority of
All of these factors are important but if the senior management is not completely
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8. REFERENCES
• Beer, M., & Nohria, N. (2000). Cracking the Code of Change. Boston: Harvard
Business Review.
• Kotter, J. P. (2007). Lead Change: Why Transformation Efforts Fail (3rd ed.).
• Neilson, G. L., Pasternack, B. A., & Van Nuys, K. E. (2000). The Passive-
• Sirkin, H.L., Keenan, P., & Jackson, A. (2005). The Hard Side of Change
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