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Oneda Patterson, MCP, A+, CNA

9400 East Iliff Avenue #103

Denver, CO 80231
(303) 596-5623

Information Technology Professional

Objective: To be a member of a team that strives to provide a technology enviro
nment allowing clients to perform their best, most efficient and profitable work
, at a company that values client and employee satisfaction.

Key Skills
* Windows XP
* Windows 2003 Servers
* Exchange 2003 Servers
* Active Directory Administration
* Group Policy Administration
* Symantec Backup Exec
* Microsoft Office 2003, 2007
* Symantec Ghost
* Outlook Help Desk
* Supervision and Team Building
* Asset Management/Cost Containment
* Training and Instruction (Technicians, End Users)
* Mentoring and Career Enhancement
* Large- and Small-Scale Project Management
* Productivity/Efficiency Increase
* Vendor and Contract management

Knight Piesold, Denver, CO

Systems Administrator III, 5/2007 – Present
Manage all IT needs for 75 Denver, Elko and Tucson civil and environmental engin
eers.who travel internationally.
* Install, update and maintain 13 Windows 2003 servers including 2 Microsoft Exc
hange and 1 SQL 2005 server.
* Replaced three servers; added two. Replaced two plotters and two color printe
* Configured and installed network for new Tucson office
* Moved everything network-related to new Denver office
* Updated Elko office to T1. Added Exchange server, replaced data server, updat
ed wiring and switch. Reconfigured all desktops; added laptops. Added wireless
* Updated DSL router and wiring at Denver Lab. Replaced printers, added laptop;
replaced three desktops. Added wireless router.
* Replaced older desktops with 40 laptops for traveling engineers
* Updated desktops for CAD technicians
* Implemented roaming profiles and home directories. Redirected "my documents"
with offline access through Group Policy
* Updated Symantec Backup Exec software. Added autoloader to improve backup pro
* Implemented WSUS to facilitate Microsoft updates
* Cataloged all backup media and sent to offsite storage
* Centralized all software media and licenses. Completed exercise to bring soft
ware licenses into compliance.
* Updated audiovisual equipment
* Negotiated business wireless contract and in process of implementing Windows M
obile Smart Phones
* Implemented Outlook Help Desk to track, prioritize and resolve IT-related issu
es. Created knowledge base of issues and resolutions.
Desktop Support Technician, 9/2004 – 2/2006
Contributed to new hospital opening by deploying over 500 PC’s (desktops and laptops
) and peripherals. Serve on team at established hospital (deploying/replacing, u
pdating and troubleshooting desktops, laptops, printers, PDA’s and related business
and internally-developed applications.)
* Served as single point of contact for all hardware-related issues
* Received greatest number of compliments than any other Desktop Technician
* Completed HEAT tickets are among highest in the team
* Contributed to improved team communications by implementing team Microsite, st
reamlining pager communications and completed research and proposal for direct c
onnect phones
Independent IT Professional, 4/2002 – 9/2004
Provided variety of technical support functions (server and desktop administrati
on, deployments, updates and troubleshooting) for Denver Metropolitan Area Firms
* Administered Active Directory on Windows 2000/2003 servers, Exchange 2000/2003
, Group Policies, email forwarding at 5 sites
* Documented network configurations at 3 sites using Visio and Word
* Installed, configured and accessed routers (including wireless) to achieve acc
ess to remote sites
* Installed and supported Citrix and Terminal Server for remote sites
* Installed and/or supported Veritas Backup Exec at 5 sites
* Installed and/or administered Norton Corporate Edition on 5 servers
* Converted over 600 PC’s to XP
Desktop Systems Supervisor, 10/2000-4/2002
Implemented centralized help desk as first point of contact for all IT-related i
* Evaluated, designed and implemented call tracking system
* Implemented desktop standards, performed inventories, made purchases, performe
d installs, configurations and troubleshooting
* Implemented Service Level Agreement and performed quality surveys
* Designed lab for PC and server configuration and troubleshooting
* Installed image and software servers. Created images for standard installs
* Saved Company $78K through software inventory/compliance project
Senior/Lead PC Support Specialist, 3/1995-6/2000
Lead a team of 12 IT professionals to meet IT-related needs of 2,000 end users
* Developed and managed training and career enhancement program for technicians
* Managed major projects, owned/resolved system-wide issues
* Served on team of developers, change management and network staff to implement
5 client/server applications campus wide
* Directed conversion of 2,000 desktops to Windows NTAdditional
Microsoft Certified Professional
A+ Certification
Supporting Windows 2000 Professional/Server
Managing a Windows 2000 Network Environment
Implementing, Managing and Maintaining a Windows Server 2003 Network Infrastruct

References available upon request.

* English and communication skills – I managed an information processing center for
13 years leading to development of excellent English and grammar skills. I have
been the editor of two homeowners’ association newsletters. Clients remark how my
style is “approachable†and “non-technical.â€
* Leadership and Philanthropic involvement – For four years I served a leadership ro
le in a community group building computers for those who would otherwise not hav
e access. A laptop was configured for a minister in Africa and for teens headed
for college from Newark, New Jersey. Another computer was provided for a Rabbi
mentoring inmates in a New York prison.