MELLISA A.

McCULLOUGH
74 Thomas Avenue * Rochester, NY 14617 * (585) 967-9237 *
QUALIFICATIONS SUMMARY
Quality Assurance Engineer with over 10 years experience in all phases of life c
ycle, including requirements gathering, risk analysis, project planning, schedul
ing, testing, defect tracking, management and reporting. Skilled in project mana
gement, including allocating tasks, tracking progress and coaching team members.
Managed software quality process within tight budgets and short time frames. Qu
ick learner with ability to multi-task across multiple projects. Strong organiza
tional, communications and problem-solving skills.
* Masters Degree in Product Development with considerable background in underst
anding complex systems from an engineering and business perspective.
* Highly proficient in manual testing to troubleshoot systems, integration, fun
ctionality, exploratory/adhoc, positive and negative and regression.
* Testing experience with software intensive systems containing telephony and n
etworking technologies.
* Ability to interface and negotiate requirement and product issues with progra
m management, engineering, customer support and sales teams.
* Strong analytical, troubleshooting, communication and presentation skills.
TECHNICAL SKILLS
Operating Systems: Windows Vista/XP/2000/NT, Unix, Linux
Systems Applications: MS-Project, Visio, MS-Office, SQL, Oracle, MS-Access, PVCS
Tracker, Bugzilla, Support Force
EMPLOYMENT HISTORY
International Communications Group, Newport News, VA 2006 - 2009
Senior Verification Engineer
* Created company's first verification group for testing of CTU systems, multi-
channel Iridium systems and data management devices.
* Analyzed business and system requirements to create and execute detailed test
plans and verify bug fixes.
* Managed verification process to certify product line DO-178B level D complian
t.
* Configured test environments, assured test data, scheduled tests, approved re
sults documentation and bug tracking system updates.
* Worked with customer support and development engineers on troubleshooting and
debugging software problems, working toward customer satisfaction.
Allworx Corporation, Fairport, NY 2004 - 2006
Quality Assurance Lead Engineer/Customer Support Engineer
* Created QA Team, managed small team of engineers in testing VOIP Server and t
elephone products.
* Designed test plans and defined cases for functional, integration and regress
ion testing.
* Managed testing of company website. Wrote end-user release notes for software
releases. Participated in generating technical publications in support of produ
ct features and third party integration.
* Selected open source automation tool (Selenium) and created scripts for GUI t
esting.
* Provided call center support on all aspects of the product line, including ha
rdware, software, network and telephony issues.
NexPress Solutions, Inc., Rochester, NY 2001 - 2004
Technical Lead Engineer, Software Quality and Reliability
* Supervised team of test engineers in Rochester, and Kiel, Germany, which test
ed embedded machine control software for production color digital printing press
.
* Developed and executed test cases, documented software defects and managed de
fect review meetings with software and hardware development, improving defect id
entification process.
* Worked with team on assessment of process improvement activities, including t
est checklists and matrices to speed testing process.
* Developed smoke test using SilkTest to facilitate test readiness.
Quick Eagle Networks, Victor, NY 2000 - 2001
Manager, Engineering Quality Assurance for East Coast Division
* Hired test team and managed test lab to emulate customer environments, decrea
sing time to market for beta and legacy telecom products.
* Created and maintained test environment, test plans and test cases for multip
le products. Achieved zero defect rates for system level beta test for internati
onal telecom company by introducing system level testing as part of EQA test cyc
le.
Xerox Engineering Systems, Rochester, NY 1996 - 2000
System Engineer, Special Task Force on Process Simplification 1999 - 2000
* Managed ERP effort using Oracle Selling Point to develop and implement propos
al, pricing and product configuration system to streamline processes and workflo
w for the sales force and order administration.
* Managed schedule for business groups, IT and test group.
* Analyzed existing customer legacy systems to determine top-selling product co
nfigurations to streamline current product offerings.
* Managed databases and SQL queries to test product configuration application.
System Engineer, Software Product Delivery Team 1998 - 2000
* Wrote functional specifications for printers and copiers, including controlle
r embedded software and client/driver applications.
* Created Integrated Software Plan Document, allowing members of Product Delive
ry Team to access information from one source.
* Managed launch activity for software executables and end-user documentation o
n the XES website.
* Developed and implemented software configuration management process for produ
ct quality assurance organization to track final software releases per product l
ine.
Lead Test Engineer, Product Quality Assurance 1996 - 1999
* Led technical team which tested internal subsystems for wide-format printers.
* Developed and executed detailed test plans and test cases. Documented complet
e software testing process.
* Attended weekly defect tracking meetings and presented progress updates.
EDUCATION
Rochester Institute of Technology, Rochester, NY
MS Degree, Product Development, School of Engineering
SUNY Empire State College, Rochester, NY
BS, Computer Information Systems