4090 Mill Lake Road ~ Lake Orion, Michigan 48360

(H) 248-391-6845
QUALIFICATIONS
Process-driven, detail-oriented professional with extensive IT accomplishments i
n software testing, development and production support for General Motors (GM) c
lient. Dedication demonstrated in 17 year commitment to an organization that enc
ourages growth and rewards diligence with promotions and an environment for cont
inued achievements. Works well with developers, customers, and project managers
while focusing on the task at hand.
TECHNICAL SKILLS
Environments: Unit, System, System Integration, User Acceptance, Production Vali
dation
Software Applications: MS Office, HP Quality Center/Test Director, PVCS Tracker,
Cosmonet Radar, CCC/Harvest, Quest TOAD, Subversion (SVN)
Operating Systems: Windows, Solaris, UNIX
Languages: C, C++, Java, HTML, JSP
Additional Tools: Telnet, VI, FTP, SQL
Project Expertise: Requirements Definition, Estimating, Implementation Planning,
Configuration and Change Management, Metrics Collections/Variance Management, E
lectronic Data Systems (EDS) and GM process tool sets
PROFESSIONAL EXPERIENCE
Hewlett Packard/EDS, Detroit, Michigan 1992 - Present
Test Manager (2005-Present)
* Plans testing phase by reviewing project scope, requirements, design and arch
itecture documents.
* Conducts research to ensure planned, developed and executed tests grant compl
ete software coverage.
* Limits negative impact on organization's targets by partnering with project m
anagers to integrate test schedules with project plans.
* Adheres to EDS and GM Software Development guidelines in creating test strate
gies, plans and execution schedules; evaluates and reviews completed test cases.
* Updates project managers and customers with compiled testing reports includin
g plans, schedules, summary and execution reports, issues and resolutions.
* Managed and resolved testing issues in the implementation of new overseas cal
l center for GM, increasing capacity for the OnStar feature in GM vehicles.
* Contributed to successful upgrade of GM OnStar application by partnering test
ers and technical team, managing six testers during testing phase and maintainin
g equipment in pre-production environment.
* Directed testing of hardware refresh for OnStar, which included regression te
sting of several software applications in multiple environments.
* Received 2009 GM IS&S CIO Supplier Award for service excellence.
Senior Tester/Testing Coordinator (2002-2005)
* Trained new employees on applications, tools, creation and execution of test
cases and processes.
* Assessed defects by testing customer applications with specialized hardware,
troubleshooting equipment and using PVCS tracker to update defects; reported met
rics and defects to customers.
Software Developer/ Software Process Improvement (1992-2002)
* Developed client server and web applications using various languages and oper
ating systems.
* Developer for GM Vehicle Order Management System, designed to aid GM in build
ing vehicles.
* Performed regular updates to the Saturn website as requested by the customer.
* Educated project team leaders on compliance of deliverables, metrics and test
ing-related documentation according to CMMI processes.
EDUCATION
OAKLAND UNIVERSITY, Rochester, Michigan
Bachelor of Science in Management Information Systems, Cum Laude, 1992
CERTIFICATIONS
INTERNATIONAL SOFTWARE TESTING QUALIFICATIONS BOARD
Foundation Certificate in Software Testing, 2007