Cecily Alexander

8063 Sunrise East Way, 105

(916) 288 7803
Citrus Heights, CA 95610
cjalexander04@comcast.net
PROFICIENCIES
• Competent in M.S. Office and Internet. • Work as team player to achieve perfor
ce goals and create a positive atmosphere. • Handle large volume of calls ans
wering questions, concerns, and complaints.
• Excellent oral and written communication and customer service skills • Excel
diverse culture/office
politics/time management • Strong organizational skills, Problem solver, e
nthusiastic and quick learner and multi-tasker
• Provide mediation, options and caring support in stressful situations • Abili
to work independently with minimal supervision • Create ideas and accept challeng
es to better fit the companies’ needs.
EMPLOYMENT HISTORY
Vision One Credit Union Sacramento, Ca 2007 - 2008
Member Service Rep
• Assist the administrative assistant
• Routed all incoming calls to proper staff
• Maintain company and client records
• Responsible for cash/check deposits
• Process loan payments and open new accounts
• Coordinate with all departments ensuring smooth operations
• Update company database
• Ensured that office premises, furniture, and equipment are properly maintained
Verizon Wireless Sacramento, Ca 2006 - 2007
Customer Service Rep
• Customer support, including providing details about products and services
• Handled inbound sales duties, including order entry processing and fulfillment
• Resolve billing questions and disputes
• Investigated and resolved complaints through grievance process
• Displayed professionalism and product knowledge, which contributed to an increas
e in inquiry-to-order capture rate.
California Bank and Trust Sacramento, Ca 2004 - 2006
Customer Service Rep II
• Order supplies
• Communicated clearly and respectfully to customers
• Answered calls, entered data, faxed, typed, and made outbound follow-up calls me
eting deadlines
• Safeguarded and maintained all classified material
• Maintained proper cash limits, cashed checks, accept deposits, and issued cashie
r’s checks.
• Assisted in all clerical responsibilities within the bank
• Researched and resolved account discrepancies
• Assisted training new tellers
River City Bank Citrus Heights, CA 2000 - 2
004
Customer Service Rep.
• Provide excellent customer service by answering financial inquiries.
• Loan payments, deposit, process atm/mail deposits, and cash checks
• Update account information
EDUCATION
B.S., Psychology, 2009, University of Phoenix, Sacramento, Ca
A.A., Social Service, 2006, American River College, Sacramento, Ca