Daniel Toulan

49 Lane Gate Road, Wappingers Falls, New York 12590

845.206.4974 (H) - 845.206.8246 (C)
dan.toulan@gmail.com

SUMMARY PROFILE

Technically sophisticated, results-driven IT Architect and Technical Solution Ma

nager, skilled at leading large-scale, complex projects for commercial accounts.
Extensive background in distributed computing platforms, large enterprise compu
ting and storage environments, new business offerings, transformation of commerc
ial outsourcing contracts and implementation of standard and customized solution
s in customer environments. History of developing successful strategic solutions
that transitioned IT computing environments to on-demand data centers. Excellen
t career track of achieving financial goals while reducing IT spending.
Competitive Advantage:
- Ability to understand customers’ business, assets, security requirements, ne
eds and problems to identify solutions that deliver high customer satisfaction a
nd financial results.
- Self-driven with good leadership qualities, underscored with the aptitud
e to quickly adapt to changing situations.
- Equipped with strong technical knowledge of IT and the aptitude to devis
e solutions and implement asset and configuration management, security and risk
management services, software and license management, software distribution, ser
ver systems operations, data center migration, server and storage consolidation,
and network and application management.
- Vast experience in multiple industries, including financial services, he
althcare and life sciences, communication, public and distribution.
- Successfully established and maintained long-term relationships with lea
ding hardware and software vendors, to include HP, Dell, Compaq, IBM, Sun and Ap
ple.

CORE COMPETENCIES
- Asset, License and Configuration Management
- Security and Risk Management (SARM)
- FFIEC Audit
- Problem and Change Management
- SW Distribution
- Server Systems Operations (SSO)-Windows/UNIX and On-Demand Computation
- Server, Storage and Data Center Migration / Consolidation
- Enterprise System Integration
- IT Service Management (ITSM)
- Backup/Recovery and Disaster Services
- Global Transformation and Delivery Architecture
- Global TSA/DEM/TSM for Client Facing Accounts
- Technical Project Management
- Process Management
- Capacity Planning
- CritSit Management for Client Facing Accounts
- DP Operations
- Help Desk and End User Services
- Application Development, Support and Maintenance
CAREER OVERVIEW
IBM - POUGHKEEPSIE, NY (1977-PRESENT)
Technical Solutions Manager to Senior IT Architect
IBM Senior IT Architect, Technical Project Lead and Client Affinity
Technical Solutions Manager for ITD Central Solutions Group

Ameriprise Financial - Poughkeepsie, NY

Senior IT Architect, STOP (Storage Optimization Program) Jan 2009-Present
Serve as Account Architect/Engineer and Consultant for company’s largest project for
2009; provide cost analysis, technical solution, planning, project execution pl
ans and migration processes/strategies with zero bubble h/w, which generated ove
r $2M to $5M cost savings to IBM as a result of eliminating requirements for new
SAN frames.
- Resolved issues in the migration of 1500+ servers from 600 TBs of native
storage to SVC in a virtualized environment.
- Achieved client’s financial objectives by significantly reducing storage cos
t by $4M to $6M on an annual basis.
- Oversaw the Getwell Plan that focused on the migration of 200+ critical
internal servers and 20TB off of a failed DS8000 during year-end closing; succes
sfully implemented improvements in tools, processes and procedures that signific
antly reduced storage requests turnaround time to less than 2 to 5 business days
, and two to five hours for critical business requests from the original 5 to 30
days turnaround.

Ameriprise - Poughkeepsie, NY
Senior IT Architect, Storage Optimization Jan 2008-Dec 2008
Assumed the role of technical lead to more than 30 resources on SAN reclamation
project; determined scope for 1300+ servers and 600TBs of SAN. Devised strategy
and implemented report automations for data gathering and completed the SAN recl
amation with zero customer application impact across 800+ servers through 150+ c
hanges.
- Rendered technical and project management leadership to key clients focu
sing on CritSits (critical situations) to bring IBM teams together to drive issu
e toward problem determination and quick resolution.
- Served as technical lead for a JCS (Joint Customer Study) security proje
ct for FFIEC audit work, making IBM and financial customers audit compliant. Suc
cessfully engineered a new monthly report of SAN and file system information for
all UNIX ODCS and Windows servers.

Ameriprise, American Express, Visteon, Entegris and ABN AMRO - East Fishkill, NY
Senior IT Architect, Get to Green initiatives Oct 2006-Dec 2007
Performed duties as technical support leader and technical project manager for G
et to Green initiatives to achieve three quality goals for 2007: minimized ITD R
ed/Amber accounts by 50% and attained 92% green by year-end; boosted SLA attainm
ent to 99% by year-end; and strived to attain 100% customer referenceability.
- Ameriprise: Administered Disaster Recovery, SSO (Single Sign-On), Capaci
ty Planning, ODCS standardization, SAN reclamation, MFA (Multi Factor Authentica
tion) and other related projects on the separation of Ameriprise and its de-coup
ling from AMEX. Dramatically improved the quality of the ODCS Environment, heigh
tened customer satisfaction and increased new business (MFA, Riversource, BAU su
pport in Lower Environment of SSO, SAN reclamation, SQP and other areas).
> Attained 99.5% accuracy target for SAN billing; generated various metr
ics, in which adjustments dropped from 44 in Q1 to 0 in Q3.
> Instrumental in achieving overall all-time high systems availability f
igure of 99.8% and better, marking a significant improvement as compared to prev
ious year.
- American Express: Optimized CCMDB Data Modeling and customer satisfactio
n.
- Entegris: Coordinated the implementation of SandBox Environment for impr
ovement in customer satisfaction.
- Visteon: Rendered proactive account support for asset management improve
ment plans for Visteon.
- ABN AMRO: Determined critical needs and provided support on asset manage
ment, license management and discovery tool recommendations.

ALCS/PMUSA, PM/USA and Ameriprise - Poughkeepsie, NY

Cross Competency Architect, Technical Project Manager and Solution Architect
Nov 2005-Oct 2006
Technical Project Manager
Spearheaded the company’s One Touch integration to completion for Ameriprise Single
Sign-On Service for 60+ intranet and Internet applications across multiple sites
; independently managed and submitted results for stress test. Successfully met
all deliverables that positively impacted IBM’s relationship with the customer.
Senior Architect
Managed team activities engaged in the customer facing account (ALCS/PMUSA and P
M/USA) in critical situations to create an integrated technology solution for de
fining the integration of change management, asset and configuration management.

- Liaised with all of the ITD competencies during the integration of Confi
guration Management processes into change and asset management, reporting, SSO,
SLAs, and networking to provide an integrated solution for IBM, which was presen
ted to the customer.
- Known as sought-after member of the Server Council Core Team that suppor
ted costing and pricing analysis for the distributed environment. Provided analy
sis that served as the foundation for a report to the Competitive Council as par
t of the Server and Storage Competitiveness Report, which demonstrated IBMs curr
ent competitive position in such space.
- Identified and built gSMRT Reporting definitions (CIM (Common Informatio
n Model) and CM-I (Configuration Management Integrator) / Asset Management combi
ned).

IBM - Poughkeepsie, NY
Cross Competency Architect Jan 2005-Nov 2005
Devised mission and deliverables for a new department; assumed the role of prima
ry focal point and senior architect lead for Americas Service Delivery Cross Com
petency Integration organization; and collaborated with ITD organizations throug
hout the ITD Competencies in resolving outstanding technical escalations and ASD
Delivery issues.
- Performed IBM competitive models and benchmarking in partnership with se
rvice line component owners to minimize IBM costing from 15% to 25% on infrastru
cture tools; strengthened IBMs competitiveness by creating customary delivery mo
dels.
- Served as member of MR Competitive Council team; Expertly used IBM’s data po
ol, 100s of deals worth of data, instead of 3rd parties such as Gartner or Fores
ter that only had 15 to 20 deals; generated savings of $300K to $600K annually t
hrough the use of this program.
- Assessed all IPMT infrastructure and tool projects (Integrated Portfolio
Management Team) and business plans to determine competency and accuracy of the
ROI; defined a clear documented metric to be used to track planned improvement.
- Reviewed and adjusted ASD strategic business plans to similar business i
nitiatives, prioritizing the initiatives, which had the greatest value to meet A
SD business initiatives.
JPMC - New York, NY
Asset Architect, Development of IBM Enterprise Asset Service and Solution
Jan 2003-Dec 2004
Built the IBM Asset Management Services TSD; developed and managed IBM Enterpris
e Asset Service and Solution to facilitate several hundred thousand assets for J
PMC.
- Outlined project plans utilized by PMs to synchronize transformation to
the IBM Asset service.
- Established requirements and developed tools for the asset management se
rvice during the integration to other IBM tools, eNOS and eESM; drafted billing
reports to clients that summarized Cost Center information, and enabled them to
properly bill for IT assets.
- Assumed full responsibility as Architect / SME in support of asset and c
onfiguration management which included solutions for Asset Competency projects f
or Configuration Management, Asset Management and S/W Licensing Management in su
pport of the cost case.
- Conceptualized solution and requirements for a flexible and automated As
set Data Loader that was implemented on several customer accounts; devised a too
l that reduced turnaround time from three to five days to an average of one day
and load time from one to two days to one to two hours.
- Created and developed training document for ManageNow Asset Viewer, Fina
ncial Asset extension and Asset Attribute extension. Author of AAT (Asset Attrib
ute Tool) Solution Design Document. Created eESM Business Requirement (multi-lev
el parent child relationship) function for Enterprise Asset Management service s
olution.
AstraZeneca - Poughkeepsie, New York
Technical Solution Architect | Transformation Architect Jan 2002-Dec 2002
Filled the role of technical solution architect and transformation architect for
AstraZeneca account, with primary focus on increasing IBM’s revenue by several mill
ion dollars a year for delivery of additional services.
- Increased IBM’s internal revenue stream by millions a year by delivering an
additional service on the mySAP project; won the Tivoli Storage Manager solution
among HP that Tivoli marketing utilized as a reference account for the integrat
ion of TSM and HP Business Copy, a first for IBM.
- Assumed full responsibility in leading the implementation and pioneering
the installation of Transport Layer Security (TLS), which secured communication
between IBM, clients and third party vendors, and was utilized on numerous othe
r commercial accounts over the next several years.
- Functioned as team lead for server support, storage, network, facilities
, security, and mail support.
- Conceived and oversaw the development of Enterprise Tape Backup Solution
, which created the base for a SAN solution to meet the customer’s 50% year-to-year
data growth requirement.
- Designed and pioneered the implementation of Altiris solution to handle
inventory management, software delivery and remote control for servers and deskt
ops for 50,000 endpoints in US and Europe.
- Synchronized the employment of Terminal Service that eliminated costly o
n-site staff, generated several hundred thousand dollars in annual savings and i
mproved customer satisfaction.
- Accurately reviewed and updated more than 20 Enterprise Operational Proc
esses (EOP) for transformation of delivery solutions to IBM.

ACE, Agere, AXA, ICI, Deutsche Bank, PA Commonwealth - Poughkeepsie, NY

Technical Solution Architect | Transition Architect Apr 1999-Dec 2001
- ACE: Appointed to put a critical situation project back on track that wa
s three months behind for two Data Center relocations and server consolidations.
Garnered the High Performance Service Culture Award for successfully completing
project within the established timeline.
- Agere: Handled various roles such as TSA/DEM/TSM for the Agere engagemen
t; built solution and cost for a 3-year, $100M dollar deal that was approved by
the client. Successfully met and exceeded client expectations for cost and servi
ce delivery. Drove the company’s integral revenue stream by extending the contract a
nd expanding the opportunity for additional new business which was recognized as
the largest NE SDC signing in 2001.
- AXA: Selected to function as the solution architect for the sizing and t
ransformation plan for the Level 2 Help Desk and the Workstation/Laptop H/W & S/
W upgrade for year 2000.
- ICI: Served as global solution architect and TSA for ICI engagement work
ing with multiple geographical regions (AP, EMEA and LA) to formulate a solution
and cost case to acquire the ICI business; spearheaded the costing of the distr
ibuted solution for the engagement of the Global ICI contract that was a win for
IBM and a $600M NWS deal which was signed. Assumed the role of Global Transform
ation Architect liaising with various external vendors (Dell and ADIC). Dramatic
ally reduced cost for the customer while increasing profit margin for IBM by con
solidating servers and mail infrastructure. Assumed full responsibility for mana
gement of HW/SW expense for distributed service that generated $500k in company
savings.
- Deutsche Bank: Developed and proposed the distributed service solution t
o the client and led the Yellow Pad session.
- PA Commonwealth: Outlined and presented Executive Review of final soluti
on and cost case.

EARLIER CAREER
Campbell Soup, Camden, NJ & Poughkeepsie, NY
System Management Integrator, Campbell Soup Support Aug 1992-Mar 1999
American Express, Northwest Mutual, MMI & IBM, Poughkeepsie, NY
IT Specialist and Solution Architect, Distributed Service Build and Support
Jul 1991-Jul 1992
IBM, Poughkeepsie, NY
Senior Associate Programmer, Application System and Process Support Sep 1984
-Jun 1991
IBM, Poughkeepsie, NY
System Control Specialist, Data Center Operations Jul 1980-Aug 1984
IBM, Poughkeepsie, NY
Senior Administrator Specialist Sep 1977-Jun 1980

EDUCATION
Associate’s Degree Program in Computer Science
Associate’s Degree Program in Business Management
Duchess Community College, Poughkeepsie, NY

AWARDS AND HONORS

- 2007: BRAVO Team Award Ameriprise
- 2006: BRAVO Award Phillip Morris
- 2003: Top performer Award (JPMC)
- 2001: BRAVO Award AstraZeneca
- 2001: Top performer Award (AstraZeneca)
- 2001: Informal Award AstraZeneca
- 2000: High Performance Service Culture Award ACE
- 1999: ICI Commitment Award
- 1999: ICI Lob/Division Award
- 1998: ICI Market Driven Award
- 1998: Market Driven Award
- 1998: Informal Award Campbell Soup