SHELDON WILLIAMS

8328 Merryview Drive, Windsor Mill, Maryland 21244

410.496.4331
443.326.1217
sheldonwilliams13@yahoo.com

QUALIFICATIONS PROFILE
Highly motivated, results-driven, and tenacious senior executive offering more t
han 20 years of retail sales and business management experience. Possess stellar
qualifications in creating effective marketing strategies and plans to increase
sales, capitalize on growth opportunities, and maintain profitable retail opera
tions. Hands-on manager adept at utilizing out-of-the-box approaches in training
and developing employees to foster team unity toward fulfillment of corporate t
arget goals. Well versed in establishing win-win relationships and addressing di
verse customer needs by providing innovative solutions and ensuring utmost satis
faction. Proven effectiveness in a fiercely competitive, fast-paced environment
with dedication to superior service.

CORE STRENGTHS
- Business Management and Operations
- Marketing and Promotional Campaigns
- Sales Action Plans Development
- Safety and Regulatory Compliance
- Competitive Market Research and Analysis
- Community Outreach Programs Coordination
- Product Positioning and Branding
- Outstanding Customer Service and Relations
- Superior Interpersonal and Communication Skills
- Excellent Presentation and Negotiation Abilities
- Leadership, Training, and Team Building
- Problem Resolution and Decision Making

CAREER HIGHLIGHTS
- Obtained the “Market Club of the Year†award in 2007
- Played a vital role in elevating sales, improving profitability, increas
ing membership, reducing accident, and cutting-down expenses
- Drove all efforts in boosting corporate sales to more than 38% in 2004 a
nd in excess to 46% in 2005
- Increased membership revenue by 39% in 2004 by consistently providing ex
ceptional service to customers at all times
- Successfully maintained up to 180 days accident free between associates
and members in year 2006
- Rendered high level of assistance in promoting 15 hourly associates to a
ssistant manager positions and 6 assistant managers to co-manager or club manage
r posts

EMPLOYMENT HISTORY
SAM’S CLUB ~ BENTONVILLE, AK: 1988–2009
CLUB MANAGER, Laurel MD ($90M Club) 2006–2009
CLUB MANAGER, Port Covington, MD ($50M Club) 2002–2006
ASSISTANT MANAGER, Timonium / Catonsville / Gaithersburg, MD and Harrisburg / Yo
rk, PA 2000–2002

RETAIL STORE MANAGEMENT AND OPERATIONS

- Directed and coordinated all aspects of daily store operations with focu
s on sales, marketing, merchandising, safety, regulatory compliance and leadersh
ip
- Oversaw safety, operational, and quality assurance reviews as well as de
veloped and implemented innovative action plans to improve performance
- Administered corporate budget activities to fund operations, maximize in
vestments, and increase efficiency
- Evaluated financial statements, sales reports, and other performance dat
a to measure goal achievement as well as to determine areas needing cost reducti
on and improvement
- Enforced the execution of food safety standards, cold chain compliance,
and food merchandise quality by evaluating the temperature, storage, sanitation,
date coding, product rotation, labels, and recalls of stocked merchandise
- Adhered strict compliance with corporate policies, procedures, and regul
ations toward fulfillment of corporate goals and objectives

LEADERSHIP, TRAINING, AND SUPERVISION

- Determined staffing requirements: coordinated hiring and training of emp
loyees to enhance overall efficiency
- Spearheaded hourly associates, organized schedules, and delegated specif
ic duties and responsibilities
- Facilitated training to associates to develop competencies and achieve t
he highest level of performance
- Fostered a positive working environment and team unity to staff to impro
ve their profitability and gain ratios

SALES AND MARKETING OPTIMIZATION

- Formulated innovative marketing strategies, campaigns, and sales promoti
ons to increase brand awareness and elevate sales
- Ensured appropriate service levels and effective merchandise presentatio
n and held responsible for competitive pricing, proper signing, maintaining in-s
tock and inventory levels, requesting merchandise to meet the needs of the commu
nity, and others
- Sponsored programs, events, and sustainability efforts to associates, me
mbers, and the local community to emphasize the facility as part of the communit
y

CUSTOMER SERVICE AND COMMUNITY RELATIONS

- Built and cultivated long-term quality relationships with key individual
s or groups in the community to provide total satisfaction as well as to generat
e sales and new business opportunities
- Regularly interacted with clients to provide prompt responses to inquiri
es concerning products and services as well as to address and resolve complaints
under time constraints
- Initiated and participated in community outreach programs and encouraged
associates to be good members of the community
EDUCATION
COURSEWORK IN BUSINESS MANAGEMENT
- Catonsville Community College, Baltimore, MD

PROFESSIONAL TRAINING
I’m a Leader (2009) ~ HazWaste and Environmental Processes and Procedures (2009)
ServeSafe (2008) ~ Management Hiring and Orientation Practices (2008)
Human Resource Management (2007) ~ Time Management (2006) | Leadership 101 (2005
)
Walton Institute of Leadership (2005) ~ Franklin Covey Planning (2004)
Franklin Covey First Thing First (2004) ~ P&L and Budget Training (2004)

MAJOR ACHIEVEMENT
Government Citation for Community Involvement: 2009 and 2008