Rhonda J.

Hammell
1812 Forest Glen Way St. Augustine, FL 32092
678/643-5186 rh4a97ac@westpost.net
http://www.linkedin.com/in/rliles
Summary of Qualifications
Experienced in Services, Sales, Project Management & Business Development for o
ver 12 years
Successful in mastering effective total solutions that focus on the clients bus
iness needs
Established and expanded upon revenue relationships with some of the worlds mos
t successful companies, negotiated with Fortune 100 organizations
Knowledgeable in CMMI, SOX, and Six Sigma Business Processes
Accomplished in Microsoft line of Business and Security products including Har
dware, Office, Visio, Groove, Dynamics, Sharepoint, & much more
Deep understanding of Microsofts APIO (Application Platform Infrastructure Opti
mization) Toolkit
Understanding of Requirements Management, Configuration Management, & the Appli
cation Life Cycle Management
Skillful at connecting the business unit with the technical team to build a cle
ar understanding of projects & services offerings
Professional Experience
Horizon Software
Executive Project Manager
Worked directly with the COO & President to ensure company process were in plac
e & established
Worked closely with & sat on the Executive Committee to manage major company pr
ojects
Directly managed the customer support operations for the entire customer portfo
lio
Managed over 1,000 active accounts and 15,000+ point-of-sale units
Established an additional help desk division responsible for supporting over 24
0,000 end-users
Directly oversaw one of two divisions for Horizon Softwares customer service de
partment
Managed all support levels from Level 1 to level 3 support lines with 30 plus e
mployees
Managed call center staff, phones, and call times
Managed all Implementation & Training for the Support Specialist for of the Cus
tomer Service department.
Managed several of Horizons Partner Relationships & partner projects
Help develop RFP, SOWs, Sales brochures, & contracts for Horizons largest custo
mer
Magenic Technologies
Account Manager Southeast Territory
Leading Microsoft Services Provider
Worked closely with Microsoft on all Small & Medium business opportunities
Managed Microsoft Relationship for the Southeast Territory
Managed client relationships with several Southeast Microsoft Enterprise opport
unities
Developed a 6000 name database to ensure future business and developed pipeline
growth for the Southeast team
Maintained Client relationships with existing clients
Worked closely with consultants and IT team to understand the clients environme
nts and ensure success on their IT projects
Managed consultants, Solution Architects, & developers for all consulting proje
cts in the SouthEast
Managed Services Projects with proven results in .Net, SQL, Biztalk, Sharepoint
, CMS, BI, & APIO
Performed an APIO & ALM training for all consultants & sales team
Borland Software, Inc.
Global Solution Sales Consultant
Built and managed a multi - million dollar Borland Business Solutions services
pipeline, of Borlands Global Service Sales $28 Million a quarter, jointly close
d $9 million
Managed & grew client relationships with customers such as Bank of America, McK
esson, FedEx, JPMC, CitiGroup and Fortune 500 companies
Proposed and executed solution sales with the sales account teams in order to c
reate and deliver a successful services sales strategy and leverage service offe
rings to address their customers business needs
Handled & controlled services engagement from beginning to end to ensure succes
s; encouraging sale of software, hardware & additional services
Made decisions regarding the development and maintenance of our strategic clien
ts
Served as a partner relations manager for preferred delivery partners,
Leveraged a deep knowledge of customers competitive landscapes to create sales
strategies that would enhance Borlands ability to compete effectively
Strategic Account Manager
Managed license & services sales working with Strategic Accounts such as Bank o
f America, Citigroup, HP, Cisco, Citigroup, Telcordia, Verizon, BellSouth, JPMC,
AIG and Fortune 500 companies
Maintained and organized all marketing databases for Technology, Financial Serv
ices, and Telecom Industries
Assisted in assembly of RFPs, SOWs, Master License Agreements, and Professional
Service Agreements to drive close of business; closed $8.7 million in sales fir
st year and just over $9 million second year

International Securities Association for Institutional Trade Communication

Independent Consultant
Currently an active member of the ISITC-IOA Marketing and Vendor committees from
2002 to present; often assist in organizing and presenting the Annual Industry
Forums and Vendor Shows for the ISITC-IOA. Formally hired in March of 2003 as an
independent consultant to manage & organize the 9th Annual Vendor Show
Accurate Software
Independent Sales Consultant - Business Development, Customer Relations Manager
Assist the marketing team to enter the US market and increase sales
worked on an international level in Europe, Australasia, Africa, and North Amer
ica
Managed accounts and the sales process for British Airways, Citibank, JP Morgan
Chase, Ruesch International, Toronto Dominion Bank, Loyds of London, Kroger, an
d many other Fortune 1000 companies
Efficiently and effectively navigated C level executives with effective busines
s to business sales
Oversaw regional sales with $10 million marketing budgets, $3 million advertisi
ng campaigns, and tradeshow events
Assisted in writing and create the Sales and Marketing Plans for the 2003 fisca
l year
Helped organize, plan, and manage the Business Development Team to develop busi
ness strategies for entering the North American Markets
Completed an entire re-branding effort for the company with the Marketing Depar
tment, published at SIBOS in Geneva, September 2002
IBM/Evoke Software
Business Development (Sales), Project Management IBM Global Services
 Worked with sales force to enable IBMs consultants to come in and offer consult
ing packages and training to increase sales
Fully assigned to remote office serving as an IBM consultant
Accomplished every yearly goal, met $4 million quota, made every $10,000 bonus
per quarter, based on customer ratings
Oversaw IBM regional marketing budgets and advertising plans for Evoke
Assisted in assembly of SOWs and legal contracts for closing of transactions fo
r IBM Professional Services team
Accomplished successful business development relationships with: KPMG, The Feld
Group, and Accenture
Client Relationship Manager (Promoted)
Worked outside and inside sales; selling and performing software, hardware, & s
ervices
Managed an inbound/outbound call center staff of 20
Established outstanding customer service and sales results; rated a 10 on custo
mer service ability and won the Rookie of the Year award for sales in year 1999
Worked in multiple territories including; Travel & Transportation, Government,
Health Care, & Financial Services/Banking
Advised on legal, financing, and leasing; and demonstrated exceptional product
and industry knowledge, used IBM software and hardware training to reach and exc
eed $8 million dollar goal
Promoted to IBM Global Service Team in November 1999
Internships Full Salaried Positions
Genzyme Corporation
Financial Analyst Assistant (Intern)
Prepared all corporate end of year totals, tax statements and general ledger ba
lancing
Supervised and performed all aspects of office profitability and budgetary cont
rol
Performed invoicing, accounts receivable, accounts payable, and general ledger
control
The Ariel Group, Inc.
Sales Consultant (Intern)
Supervised and performed all aspects of office profitability and budgetary cont
rol
Performed invoicing, accounts receivable, accounts payable, and general ledger
control
Created, applied, and completed Customer Financial Contracts
Organized classes and performed training for companies like Deloitte & Touch, a
ccenture, KPMG, ect to train their managers and their sales teams on selling, cu
stomer service, and managing abilities
Recruited top level executives to participate in classes from companies like IB
M and many other Fortune 500 companies
Education
Simmons College
BA Concentration in Management/Marketing
Minors in Leadership and Women, and Sociology