Chantilly, Va. 20151 (703) 631-0892 Home (703) 304-0383 Cell vl4b78c0@westpost.net Sony Electronics Inc. 1987 - 4/30/2010 Staff Engineer / Technical Support * Effectively support SCSI professional optical data storage products e.g., Magn eto Optical drives (SMO-F551, SMO-F561), Professional Disc for Data, AIT tape, 1 2" WORM, Optical/Tape robotic libraries. Customer applications are medical, mili tary, legal, and financial. * Provide successful data recovery and copy services for MO and 12" WORM media. * Provide detailed support for ISV Independent Software Vendors. * Successfully support sales managers, marketing, VAR's and channel distributors . * Provide effective ECA engineering change advice. * Liaison between end users and design engineering team in Tokyo. * Provide effective 2nd Failure Analysis and QA for Sony lithium ion laptop batt eries to improve LION manufacturing processes. * Sustain inventory control for LION batteries. * Control import/export shipping and receiving responsibilities. * Support National call center for Sony branded consumer optical products. * Provide flexible sales support at conventions such as FOSE (Washington DC), Co mdex (Las Vegas, NV), and RSNA (Chicago, Ill). AIIM National Service Engineering Supervisor * Supervise National technical support for 12" WORM and magneto optical storage and libraries. * Diagnose SCSI traces for Sony storage products. * Successfully support OEM storage libraries e.g., Plasmon, Exabyte, Spectra log ic, HP etc that utilized Sony optical drives. * Develop and conduct Field Engineering training for TPM (third party maintainer s) e.g., Memorex Telex, Anacomp, Tab Products, Intrepid, Kodak, IBM, Sony Field Engineers,etc. * National Field Engineer * Install and repair Sony professional optical storage libraries and drives. WDA 600, WDA330, WDA930, OSL2500, OSL6000. * Provide on-site customer technical support. * Implement remote control diagnostics using Bus trace and pcAnywhere software. * Bench repair Sony 12" WORM drives. Philips Information Systems 1980 - 1987 Technical Bid Specialist * Respond to state, local and Federal bid requests. * Answer technical specifications for RFP. * Price analysis. * Test and evaluate hardware and software applications. Branch Technical Specialist / Field Engineer * Instruct FE's on maintenance, troubleshooting and operation of Word Processors , PC and peripherals. * Troubleshoot system problems for designated Md. Va. DC territories. * Maintain product technical support documentation. * Interface with Corporate HQ concerning hardware and software problems. * Perform component level repairs. Bendix Communications Division 1978 - 1980 Tester Troubleshooter * Test and troubleshoot RF transponders and receivers to component level for DoD (field backpack radio) Military contract. * Test and troubleshoot Beacon Interrogation system (ground to air communication ) video test set simulator under FAA quality control observation. * Obtained security clearance. Education: A.A.S., Electrical Technology. Lorain CC College, Ohio 1977. B.S., Computer Science. Grantham University, Mo. 2005. Languages: Studied C, C++, Visual Basic, Assembly, Java. Awards: Delta Epsilon Tau International Honor Society, Grantham University. Outstanding Achievement Award, Sony Electronics 2005. Interests: Tennis, biking, guitar, digital recording of original music. References are available upon request.