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DAVID C.

WINTZ, CHA
________________________________________________________________________
OBJECTIVE
To obtain a position where my experience, skills, and determination will allow
me to become an asset to my colleagues and further my career development.
PROFILE
Extremely competitive and goal oriented. Promoted from Sales Manager to General
Manager within 3 years. Grew and maintained corporate accounts, reaching weekly
sales revenues of up to $25,000.
* Excellent at time management and multi-tasking. Served as Manager on Duty, in
charge of problem resolutions concerning account management, guest services, re
servations, billing discrepancies and employee issues.
* Highly innovative. Designed, produced and implemented sales and marketing pla
ns.
* Strong organizational skills. Interfaced with Owner, Assistant General Manage
r, Front Desk, Accounting, Housekeeping and Maintenance departments to ensure op
en lines of communication and problem resolutions.
PROFESSIONAL EXPERIENCE
General Manager
Holiday Inn, Timonium, MD.......................................................
...............(2003-present)
Responsibilities included customer service, operations, yield management, foreca
sting and marketing. Experienced and skilled with hotel management, vendor rela
tions, profit and loss management and guest services operations. Recognized as a
n efficient manager and team player that generates significant growth in hotel r
evenue and effectively motivates personnel to provide superior customer service.
* Guest service management for a 146 room hotel including Ballroom, outdoor pool
, exercise room, restaurant and Banquet facilities
* Responsible for forecasting, budgeting and payroll management
* Reported directly to the owner on a daily basis
* Direct all facets of operations including supervising, staffing and training i
n the areas of: Front Desk, Housekeeping and Maintenance
* Direct and manage the implementation of Days Inn Standards and Operations to m
aintain the highest level of excellence Chairmans Award.
Sales Manager
Holiday Inn, Timonium, MD(1999-2003)
Attract and retain new customer accounts. Conducted client needs assessments an
d hotel tours for potential accounts to ascertain requirements for special event
s, including corporate meetings, holiday galas, weddings and related affairs: co
ordinated all activities including room reservations, floor planning, catering s
ervices and entertainment.
Responsible for the retention of current customers, and acquisition of new cust
omer accounts
Established client base of organizations, associations, social, and corporate b
usinesses through direct outside and inside sales effort for the purpose of secu
ring business for the hotel.
Negotiate guest room rates, meeting room rental and event planning
Assisted the General Manager with the implementation and achievement of the Sal
es Marketing plan
Attend and represent company at trade shows and conventions within the Mid-Atla
ntic region
Received employee of the year in 2002
EDUCATION
Bachelor of Science: Psychology
Towson University...............................................................
.............(2007)
Master of Science: Industrial / Organizational Psychology
University of Baltimore.....(2010)
CERTIFICATIONS
Certified Hotel Administrator...(2010)
Food Safety License(2007)
Alcohol Awareness Certificate(2007)
Dale Carnegie Graduate...(2005)
Dale Carnegie Sales Course Graduate.(2005)
ASSOCIATIONS
BACVA (Baltimore Area Convention and Visitors Association)..(2001-2003)
Baltimore County Tourism Association .(2001-2003
)
Baltimore Chamber of Commerce...(2002-2003)
References available upon request.