General Management - Operations / Sales / Quality / Project

SUMMARY OF QUALIFICATIONS
A recent MBA graduate and strong manager with proven expertise in delivering exc
eptional business results and successful supplier and client relationship manage
ment in automotive, healthcare, aviation, technology and consumer services. Rec
ognized as an effective leader able to ensure new business development, continuo
us process improvement, resource management, and problem resolution. Background
includes the ability to align people, processes and technology with business pr
iorities. Committed to teaching and motivating others to excel in performance;
and to a personal goal of having a positive impact on the success of a company.
Key Strengths:
Operations Project Management Sales / Account Executive Communication Custo
mer Service Leadership Skills
Team Building Personnel Management Coaching / Mentoring Problem Solving Org
anizational Skills
Planning / Coordinating Quality Control Analytical Skills Policy & Procedure
s Auditing
SELECTED ACCOMPLISHMENTS
Manage service, sales support, supply chain, quality assurance and inventory co
ntrol. Develop quotes for new products based on clients specifications, submit
designs to estimating, conduct credit reviews, verify purchase orders and custom
er drawings, submit orders to production team, process orders / track products a
nd audit quality control measures.
Manage a team of 3 service representatives for this $8M metal stamping and fabr
ication manufacturer.
Liaison between suppliers and manufacturing facility for 300-400 monthly purcha
se orders ranging from $1K-$40K per order.
Reduced order cycle process time from 3 days to 1 by automating order procedure
s using Globalshop, Excel and MS Word.
Implemented JIT/just-in-time delivery and Kanban to streamline manufacturing an
d establish inventory control standards.
Collaborate with manufacturing, quality control, accounting, engineering and sa
les to meet customer demands and provide resolution to identified challenges. C
ross-sell existing client base to generate additional new sales partnerships and
alliances.
Transformed company reputation and employee mentality to a can-do facility, inc
reasing sales revenue and repeat order fulfillment. Minimized inventory shortag
es through analysis of MRP reports, customer / inventory forecasting.
Coordinate customer supply demand with production control and function in the c
apacity of go-to person for customers.
Led a team of 4 customer service representatives in manufacturing / order contr
ol functions.
Managed and maintained 4 key accounts with individual orders of $100K+ for HP,
Eureka, Levellor and Scientific Atlantic.
Oversaw order processes including review and approval of piece part quotations,
design estimation coordination, inventory control, production, accounting, manu
facturing and shipping.
Increased sales revenue for Levellor by initiating, presenting and persuading s
enior management to purchase $100K in new tools / machinery for additional produ
ct line, resulting in sales revenue doubling.
Led a team of 6 industrial engineers in daily operations of production part app
roval submissions, including reviewing piece part quotations, procedures, work s
pace capacity, manufacturing operations and shipment of end product.
Wrote and implemented procedures according to ISO 9000-2000 standards.
Recruited to manage start-up satellite plant with daily operational responsibil
ity for production parts including quality control, purchasing, inventory, produ
ction scheduling, and auditing / shipping for clients including Ford, GM, Delphi
, and Chrysler.
Planned, implemented and achieved ISO 9002 / QS 9000 Certification.
Established partnerships with key internal and external clients, reaching $3M i
n annual sales revenue by effectively managing various teams to meet individual
orders ranging from $1K to $10K.
Conducted internal QS 9000 quality system audits, ensuring all projects were co
mpleted within the parameters of the QS 9000 requirements. Constructed correcti
ve and preventive actions utilizing the 8-Discipline Problem Solving Techniques.
Initiated and implemented control plans and inspection instructions for new or
changed products and processes.
Instrumental in PEC El Paso recognized as one of the first companys in SW Unite
d States to achieve QS 9000 quality systems certification.
PROFESSIONAL EXPERIENCE
Genesee Stamping and Fabricating Sales Service Manager 2009-2010
Enlight Mexico Limited (2003-2005) Product Sales Supervisor 2004-2005
Supervisor, Industrial and Product Engineering 2003-2004
Tec Southwest / Thomas Engineering Company Quality Manager / Assistant Operatio
ns Manager 1999-2002
Pec El Paso (1990-1999) Quality Engineering Supervisor 1995-1999
Quality Engineer / Quality Inspector 1990-1994
EDUCATION
University of Phoenix MBA, Business Administration, Concentration in Human Reso
urces (on-line) 2009
University of Phoenix BBS, Business Management with Honors 2007
Eastern Arizona College AA. Liberal Arts 1990
Certification: QS 9000 / ISO 9000 Internal Auditor Certification