CARRIE S.

RAMLOW
923 Minnesota Street, San Francisco, California 94107
(573) 239-9750 / cr4cdd1e@westpost.net

PROGRAM ADMINISTRATOR / DIRECTOR

Strategic administrative and clinical leader with strengths in mediation and adm
inistration. Dynamic team and consensus-building skills. Unique combination of a
ttention-to-detail in creating outcome measures and quality improvement procedur
es with the ability to translate vision into implementation. Mobilize resources
throughout all levels of the organization, including facilitating cross-function
al collaboration. Significant skills in delivering high-level client services, w
hile meeting necessary regulatory obligations and maintaining program compliance
. Leverage clinical training and administrative experiences to build productive
business relationships and implement effective programs. Maximize outcome while
utilizing available resources.

AREAS OF EXPERTISE
Mediation & Consensus-Building Skills, Broad Industry Expertise, Maximize Resour
ces
Quality Improvement, Cross-Functional Collaboration, Regulatory Compliance
Budget Administration, Contract Negotiation, Outcome Measures, Training, Clinica
l Expertise

PROFESSIONAL SYNOPSIS
IAN SMITH SYSTEMS, San Francisco, California * 2007-Present
Small HVAC/general contracting company with 4 staff.
Administrative Assistant: Manage all aspects of office administration, from resp
onding to calls, arranging appointments, and screening clients to creating filin
g systems and monitoring/paying bills. Contribute to proposals. Conduct research
on housing concerns, computer system optimization. Spearhead general organizati
on and streamline procedures.
* Re-organized entire office operations, introducing tracking system for daily o
perations and assisting employees in staying on task to reach project milestones
on time.
* Collaborated on bids, proposals, and marketing strategies via clear articulati
on of company strengths and identification of company "brand".
MU HEALTHCARE, Columbia, Missouri * 2005-2007
Network of regional and university hospitals with a reputation for serving 25K p
atients annually in the level 1 trauma center alone. Total beds number 550+ in g
eneral care/rehab/orthopedics.
Supervisor, Social Services: Directed hospital social work services, including a
dministrative and clinical supervision of 22 social workers and support staff. I
dentified department goals and objectives. Collaborated with Nurse Manager and m
ulti-disciplinary staff in providing quality patient care. Monitored payroll fun
ctions. Served on hospital-wide committees.
* Built role from ground up, mediating between social work staff and other healt
h-care disciplines to ensure optimal patient care by clarifying strengths and sk
ills of social work within the multi-disciplinary team, essentially building a "
brand" for social workers.
* Recognized as Subject Matter Expert by high-level hospital administrators on r
ole of social work staff with strengths in improving administrative functioning
for the department and in cross-functional collaboration.
* Re-structured several hospital policies to clarify social work role, maximizin
g resources available to internal/external clients.
CARRIE S. RAMLOW / Page 2 / cr4cdd1e@westpost.net

UNIVERSITY BEHAVIORAL HEALTH SERVICES, Columbia, Missouri * 2004-2005

Regional provider of comprehensive mental health services to residents in 8 coun
ties across State, including therapies to adults/children, case management, and
housing. 100 employees.
Placement Coordinator: Created position, including developing collaborative rela
tionships with existing community agencies and writing procedures. Assessed clie
nt eligibility for specialized housing program and advocated for residents in wo
rking with local housing sources, such as monitoring quality of care via site vi
sits. Intervened with crisis outreach as needed.
* Re-designed entire housing system operations.
* Represented agency at County-Wide Coalition for Homelessness functions to rest
ructure housing system within catchment area.
* Earned respect and positive feedback from regional agencies for re-organizatio
n results.
* Approached by CEO to serve as Program Director administering all satellite cli
nics.
FAMILY COUNSELING CENTER OF MISSOURI, INC., Columbia, Missouri * 1998-2004
Private non-profit providing mental health services to adults/children via 6 sat
ellite offices, 2 inpatient substance abuse centers and 1 dual diagnosis residen
tial/outpatient site. 125 staff.
Quality Improvement (QI) Director / Therapist: Directed clinical and administrat
ive aspects of dual diagnosis center, ensuring compliance with state and agency
regulations for effective treatment of this challenging patient population. Trai
ned staff on standards of care. Created necessary forms to document adherence wi
th guidelines and monitor outcomes to measure quality of care. Collaborated with
Program Directors and Executive Directors regarding staff work, clinical charts
, progress toward goals, and client status.
Therapist/Clinic Coordinator: Provided therapy to adults and children, specializ
ing in substance abuse, domestic violence and play therapies. Managed full life-
cycle patient care, including monitoring staff caseloads, obtaining insurance au
thorization, administering agency budgets/payrolls, and managing community relat
ions.
* Initiated public education and training regarding mental health treatment and
integration of patients into communities despite obstacles of significant stigma
in many rural areas where community clinics were based.
* Introduced play therapy into rural schools.
* Generated income via expert negotiation of private contracts with community ag
encies.
* Co-authored policies and curriculum on new HIPAA regulations, training 125 emp
loyees.
* Created outcome measures to assess quality of care, successfully implemented t
hroughout organization despite agency's history of resistance in doing so, based
on mediation, listening, and organizational skills, implementing creative appro
aches.
* Promoted quickly from initial role as Therapist to Clinic Coordinator and QI D
irector, based on outstanding performance, mediation and organizational skills.
EDUCATION
Master of Social Work in Clinical Social Work
Emphasis on Mental Health, Therapy, Family & Children
Bachelor of Social Work in Generalist Social Work
University of Missouri, Columbia, Missouri
PROFESSIONAL DEVELOPMENT / LICENSURE
Introduction to Conversational Spanish / Critical Incident Stress Debriefing (CI
SD)
Qualified Substance Abuse Counselor / Clinical Social Work License, State of Mis
souri