PAMELA M.

TURNER
26 Alexander Loop
Phenix City, AL 36869
Cell 706-573-3669
pt4d0f78@westpost.net

PROFESSIONAL SUMMARY
Versatile, resourceful Project Manager with 12+ years
experience leading high-profile initiatives through the life
cycle at Total System Services, Synovus Financial and
Wellpoint (Blue Cross Blue Shield). Track record of bringing
troubled or stalled projects back to life, gaining support
for much needed resources, and staying closely engaged with
sponsors and business partners. Uncommon knowledge of
project management tools and methodologies.
* Innovative contributor, persuasive communicator and
skillful negotiator, with a tenacious focus on objectives,
an unwavering commitment to customer satisfaction and the
ability to execute on multiple priorities within fast-paced
environments.
* Strong leader and mentor, managing organizational
change, mitigating risk, infusing new ideas and delivering
outstanding results in cross-functional team environments.
Promote consensus building & team cohesiveness.
KEY COMPETENCIES
Project Management SDLC Implementation
Strategic Planning Team-Building/Leadership
Fiscal Accountability Human Resources
Risk Management Vendor Management
Waterfall Methodologies Conflict Resolution
HIPAA Compliance Software Application Training
Quality Assurance Customer Relationship Management

PROFESSIONAL CERTIFICATIONS
PMP - Project Management Professional
Certified Business Analyst, University of Colorado
PROFESSIONAL EXPERIENCE
TOTAL SYSTEM SERVICES, INC., Columbus, GA; 2009 - Present
IMPLEMENTATION PROJECT MANAGER
Progressed to new role directing cross-functional teams of
15-20 members in a matrixed environment on projects ranging
from strategic implementations to client conversions to
company platform. Ensure on-time/budget delivery of
financial business conversions to company platform for
credit card processing, utilizing project management
methodology based on PMBOK guidelines.
KEY ACCOMPLISHMENTS:
* Currently charged with presiding over the conversion of
1.2 million accounts. Conversions take from 10 months to 2
years; ensure smooth process by maintaining risks and issues
list, raising issues and managing full testing program.
* Facilitate deployment by forging and cultivating
productive working relationships with internal/external
clients.
 * Effectively coordinate multiple workstreams for
different clients with the company. Manage each project like
a program, guiding different workstreams related to the
products each client requests to manage their card
processing portfolio.
* Act as a catalyst for problem resolution; persistent in
exploring multiple options until a successful resolution was
achieved.
* Devise and maintain detailed project plans that include
all the different areas within the program. Ensure that
different products are provided to the clients and are
completely supported until a conversion takes place. Once
clients have converted to company products, facilitate full
turnover to production support.
* Apply qualitative and quantitative analysis to create
sound mitigation plans for outstanding issues and risks.
* Undertook leadership role in challenging management of
on/offshore teams in different time zones with different
languages. Successful in overcoming language barriers and
holding meetings that accommodate 3 time zones (with
meetings sometimes at 4AM).
* As Accounting Project Manager, originally assisted
overall Implementation Project Manager with understanding
the financial aspects of integrated new clients on company's
Financial Platform System at TSYS. SME for the Accounting
portion of projects, maintaining issues and risks,
escalating any financial issues that arose and lending
expertise on project plans.
SYNOVUS FINANCIAL, Columbus, GA; 2007 - 2009
PROJECT MANAGER; 2 years
Met with clients to determine business goals, developed
strategy, estimated resources and executed multiple
concurrent projects of a highly complex nature. Identified
and communicated project risks, delays, budgets and
constraints. Presented status to upper management and
project stakeholders.
KEY ACCOMPLISHMENTS:
* Introduced team to HP Quality Center for effective
quality management.
* Raised morale by establishing individualized staff
training and development plans.
* ELECTRONIC RETAIL STATEMENTS: Assumed control of
project without a manager, estimated to save $4.5MM over 4
years through e-statements vs. hard copies.
> Coordinated 30+ resources and Checkfree/Fiserv and
Metavante vendors.
> Created documentation for moving project through all
phases, including WBS.
> Established communication plans for both business and
technical teams.
> Overcame roadblocks with new software/hardware being
integrated into the SOA and SOBA environment (Forum & PHP
Servers).
> Enforced high security measures for customer data per
GLBA Act.
* MARKETING CUSTOMER INFORMATION FILE: Jumpstarted
project 2 years behind schedule and devised strategies to
close it within one year.
> Created project plan and obtained technical resources,
including vendor.
> Performed data integration, consolidation, cleansing
and house holding.
> Integrated MCIF into SOA environment utilizing SQL
databases.
> Successfully delivered a widespread automation offering
that improved productivity of marketing initiatives in
financial institutions.
* BUSINESS OBJECTS XIR2: Took over stalled project with
limited documentation and no project plan. Stepped in to
test and monitor components due to lack of resources,
keeping it on track for implementation.
* AUDIT PROCESS AUTOMATION PROJECT: Met challenge of
leading audit/compliance project to automate the internal
audit process and avoid financial fees, already a year and a
half behind schedule and with a required complete date
within 3 months. Worked closely with 3rd party vendor
Paisley to automate the process, eliminating the errors and
related fees resulting from a manual system.
> Led internal technical team to implement software,
coordinating with Paisley Project Manager and technical
team, utilized SQL Databases, BEA WebLogic and Paisley
Software.
> Instrumental in bringing in project within 3-month
timeline, with automated system ready for the audit team and
with no fees charged.
WELLPOINT, INC./BLUE CROSS BLUE SHIELD OF GA, Columbus, GA;
1998 - 2007
9 years
IT BUSINESS SYSTEMS ANALYST (2004 - 2007)
Vital technical and leadership resource, working closely
with business units to translate complex requirements into
IT solutions. Contributed to projects through all life cycle
phases, including testing, integration and training. Often
functioned as project manager.
KEY ACCOMPLISHMENTS:
* Trained and coached team on project management tools
such as Planview.
* Appointed team lead and project manager of Diversity
Workforce Culture Program.
* Led Department Website development project and designed
content management.
* Seamlessly integrated clients on an electronic platform
for healthcare coverage.
SENIOR MEMBER SPECIALIST (2002 - 2004)
Subject Matter Expert on membership and health enrollment
with HIPAA guidelines. Conducted research and resolved
customer issues. Gathered and organized recording,
manipulated statistical data and created charts,
correspondence and reports. Processed member health
insurance applications and pre-screened applications for
errors.
KEY ACCOMPLISHMENTS:
* Established and maintained database records of
forecasted project milestones.
* Trained and mentored new associates to optimize
production; assisted with development of comprehensive
training manuals.
 * Acquired strong working knowledge of PPO, HMO, POS and
other healthcare industry products.
MEMBERSHIP SPECIALIST (2000 - 2002)
CUSTOMER SERVICE REPRESENTATIVE (1998 - 2000)
TECHNICAL SUMMARY
PLATFORMS: Windows XP/2000/98/95, Macintosh
SOFTWARE: MS Office Suite, Project, Visio, PowerPoint,
Planview Enterprise, SharePoint/Vignette, Stellent, Quality
Center, IBM Rational Tools (Clearquest, Test Manager, Test
Robot), Adobe Professional/Captivate/ Dreamweaver, Lotus
Notes, Outlook and Novell (Email)
PROFESSIONAL TRAINING
Associate Certificate in Project Management, George
Washington University
Business Management and Supervisory Certificate, Columbus
Technical College
Customer Service Certificate, Columbus Technical College
EDUCATION
Troy State University, Fort Benning, GA
B.S., Human Resource Management, expected 06/2011
A.S., Business Management, 06/2010