Joyce G.

Fitzpatrick, MBA, PMP

949-226-9838
Rancho Santa Margarita, CA 92688 joyce.g.fitzpatrick@gmail.com
Senior IT leader experienced at:
* delivering IT solutions aligned with strategic business and cost objectives,
* managing large scale projects spanning multiple organizations, partners, and g
eographies,
* and applying industry-standard methods including PMI PMP, Six Sigma, Agile, an
d SEI CMM.
Specific project highlights include:
* implementing Project Management enterprise toolsets to re-engineer project pla
nning processes,
* managing enterprise package implementations for global supply chain & logistic
s companies,
* implementing Enterprise Integration tools enabling transition of legacy to web
platforms,
* and directing resourcing and P&L management in professional services consultin
g organization.
Experience
Ingram Micro, Santa Ana, CA
2007-Feb 2010
Senior IT Project Manager
* Managed the PMO Cross-Program Plan & Extended Global Template work for large S
AP program.
* Initiated global SAP startup teams with system integrator partners in Chile, B
elgium, Australia, & US. Managed global vendor selection processes. Provided dep
loyment methodology knowledge to teams.
* Designed workflow, configuration and integration of Daptiv web enterprise proj
ect management tool and co-managed the implementation for global IS PMO of 400 p
rojects and 60 managers.
* Managed Vendor Management/RFP process/deliverables for Chile SAP Systems Integ
rator selection.
* Managed the architecture design, selection, & implementation of servers/infras
tructure for Warehouse Management system, IM-First, in Australia. Achieved succ
essful Go-Live eight months after start-up.
EdgeTech Consulting, Irvine, CA
2006-2007
Senior Project Management Consultant
* Co-managed EXE WMS implementations/upgrades for global logistics provider, BAX
Global, supporting DELL distribution centers in Copenhagen, Prague, & Girona.
* Managed implementation of Kewill packing/shipping system and SAP iDocs integra
tion for OCE resulting in consolidation of 3 distribution centers into a mega-ce
nter with $2M+ savings.
EDS, Cerritos, CA
1990-2005
Sr. Program Manager - Enterprise Supply Chain Package Implementation
(Jan 2003 - Nov 2005)
Directed the implementation and business engagement of Aldata GOLD supply chain
enterprise package for $2B+ grocer. Provided leadership of the client relationsh
ip, executive reporting, and PMO processes.
* Implemented Warehouse Management System (Global Optimized Logistics & Distribu
tion - GOLD) for 3 warehouses including voice recognition selection process, hig
hly available web-browser platform, & labor management standards. Distribution
of 1.4M+ cases weekly, 7x24 to 140 stores.
* Implemented web application GOLD Central Purchasing System including forecasti
ng algorithms, VMI, and web-based tools. Volume of 2400 vendors and 100+/day EDI
purchase orders.
* Implemented Enterprise Application Integration portal using TIBCO and Weblogic
to integrate new technologies with existing systems for a phased retirement of
legacy applications.
* Managed $7M P&L annually exceeding sales/financial targets for 3 consecutive y
ears. Completed initial sales engagement and add-on business achieving 100% suc
cess rate.
* Facilitated a Logistics and Distribution study evaluating the 415,000sf wareho
use business processes. Short and long-term recommendations approved by executi
ves and implemented.
* Managed product gap development and work plans with vendor, Aldata Solutions.
European GOLD product required significant changes for language, measurement, &
monetary methods for US.
Technical Delivery Team Manager - Southern CA Solution Consulting Center (
Nov 1995 - Dec 2002)
Directed business and project management in matrixed environment for large IT pr
ojects/programs in: automotive, engineering, financial, government, manufacturin
g, transportation, & travel industries.
* Team Manager of 35+ consultants handling compensation, budget, performance rev
iews, coaching, promotions, project assignments, and delivery. Less than 4% attr
ition during high industry turnover.
* Directed allocation of 100+ solutions consultants to assignments and negotiate
d project agreements. Maintained staff utilization level over 98% and achieved
internal revenue goals consistently.
* Assisted with restructurings, transitions, & streamlining of internal organiza
tions during growth period.
* Facilitated regional rollout of Performance Management Process including coach
ing 17 managers in process, tools, and culture for giving performance reviews to
staff of 300+ resources.
* Managed sales proposal for automotive warranty solution including participatio
n in proposal sessions facilitated by TPI advisory firm, which focused on SEI CM
M and PMO requirements of the contract.
* Site Manager for 9 month assignment to merge solution centre organization of 1
00+ into mega-solution center. Managed financials, communications, infrastructu
re, facilities, and administration.
* Achieved objective of 20%+ staff growth hiring for Y2K projects including offs
hore contractors.
* Spearheaded the startup and operations of a Quick Response Team (QRT) with 25+
high performance team members nationwide allocated to addressing rapid response
needs of clients.
Systems Engineer/Consultant - Southern CA Solution Consulting Center
(Feb 1990 - Oct 1995)
* Designed and developed a Global Product and Pricing System to manage product p
ricing in 45 countries and 50+ currencies for Hewlett-Packard. Managed requirem
ents/scope.
* Developed and delivered training materials for SLC, Quality, Issue and Risk Ma
nagement, and Project Management/PMO Processes, including training on Quality by
Crosby, Deming, and Juran.
* Systems Engineer for projects: Case & Welfare application, GM Color & Trim, Ba
nk One, Hawaiian Airlines Ticketing System, Florida Welfare Eligibility System,
GM Materials Mgmt System, Choice Hotels, Champion Spark Plugs, & Delco conversio
n, & GM Service Parts Organization, Blue Shield Claims Management, Unigraphics P
DM support, Defense Contract Mgmt System.
Mobil Oil, Torrance, CA
1987-1988
* Programmer / Analyst - Enhanced HR/Payroll applications and provided user supp
ort for refinery site.
State Farm Insurance, Bloomington, IL
1985-1987
* Systems Analyst - Maintained Fire & Auto insurance applications, and Project I
ssuance System.
Technologies / Methods
Agile Methods, Enterprise Supply Chain System - Aldata G.O.L.D. Central/WMS, ASP
, Business Objects, C, C++, ClearCase/ClearQuest, COBOL, Cognos, Crystal Reports
, Daptiv, DB2, EDI, Excel Poweruser, Hawk, html, java, Kewill Flagship, ksh, Eng
ineered Labor Standards, MSAccess, MVS, MS Project & Enterprise Server, Oracle D
B/Forms/Tools, perl, PL/1, POS, Powerbuilder, PMO, SAP & iDocs, SAS, Sharepoint
, SLC, SOA, SSA Exceed WMS, SQL, .NET, RF, TIBCO, UDB, UNIX, VB, vbscript, Visio
, Vocollect Talkman (Voice Recognition WM), Weblogic, Infor WMS, XML.
Education / Certifications
MBA, UNIVERSITY OF SOUTHERN CALIFORNIA, Marketing major w/ minor work in Decisio
n Systems
BSBA, BOWLING GREEN STATE UNIVERSITY, MIS major and minor coursework in Computer
Science
PMP, Project Management Professional Certification by PMI, 2005
Six Sigma, Green and Yellow Belt coursework completed, 2007