719.495.0280 (Res) 719.510.1429 (Cell) cc4e4eec@westpost.net Executive with demonstrated record of streamlining operations, turning around underperforming divisions, creating revenue opportunities and cultivating client loyalty Excels in strategic planning and company growth. Drives operational excellence t hrough desire to grow company organically by involvement and attention to personnel. Leads by per sonal work ethic and whatever-it-takes mentality. Core Competencies Include: X Turn Arounds / Change Management X New Market Development X Professional Services Development & Growth X Client Development & Loyalty X Operational Streamlining X Staff Development, Training & Retention X Enhancing Corporate Environment by Achieving Balance between Fresh Perspectives & Sound Existing policies Sample Career Highlights Created & directed professional services division for nationwide client base wh ich proved key in taking company from 8% of national market share to 20% Developed & executed ASP Data Center move for company & client base Responsible for creating growth of client development/professional services to top tier revenue generation & established department as key in new growth strategy PROFESSIONAL EXPERIENCE Christian Health Care August 2007 V May 2009 One of leading health care providers in the middle United States, providing long term care, hospice & pharmacy services to clients in Arkansas, Missouri & Oklahoma Executive Vice President, Enformix Technology Services X Led technical branch from operating losses to positive earnings, delivering si gnificant improvements in internal & external client experiences X Revamped client support team building technical & administrative support staff X Positioned company for nationwide growth through introduction to largest softw are companies in market X Effectively branded company for nationwide recognition X Implemented new data center & transitioned internal and external clients to ne w center X Restructured billing, inventory & reporting systems to eliminate waste, walk-o ffs and ensure appropriate financial reporting through triple-check systems. Claire Chitwood Page 2 of 3 X Served as liaison for parent company to vendors to integrate beneficial system changes into software packages X Served on Executive team responsible for implementing change related to techno logy V both hardware & software Merit Performance Systems January 2007 V July 2007 Revenue enhancement services targeting long term care market with sister company responsible for creating credentialed educational material Consultant, Business Development X Led teams in positioning company for nationwide growth & recognition for reven ue generation potential X Restructured sales approach & lay groundwork for sustained sales X Introduced company to national market through invitation only events designed for leaders in industry X Redefined service packages guiding team to continuously refine existing servic es to meet needs of clients & industry X Co-authored IT Technology curriculum for Merit Performance Institute credentia led coursework American HealthTech July 1998 V December 2006 Full suite of clinical & financial software designed specifically for the Long T erm Care market Director, Client Development X Responsible for development of corporate relationships with nationwide client base of over 3000 entities X Developed, implemented & led Professional Services division X Representative & professional speaker for Customer Power Sessions, Administrat or Conferences and Annual industry Power Meetings X Established tactical recovery plans for in-jeopardy accounts X Held seat as Customer Relations representative for Think Tank Group responsibl e for the direction of internal future company development X Developed Business Analytic & Intelligence Dashboarding Tool X Served as primary Customer Relation liaison to sales force responsible for bus iness development Senior Business Analyst X Analyzed client business needs and developed the implementation of product and /or services to address them X Worked as Project Manager responsible for the implementation of complete finan cial, clinical and executive software suite for Corporate Customer base X Designed and implemented customer education sessions that included classroom s ettings, one-on-one trainings and distance learning X Developed implementation plan used for entire customer base Claire Chitwood Page 3 of 3 X Mentored, trained and evaluated Application Analysts X Served as lead product demonstration analyst for Corporate Accounts EDUCATION Master of Science Mississippi State University Starkville, MS Bachelor of Science Mississippi State University Starkville, MS Excellent References Available Upon Request