Claire Chitwood

12765 Forest Green Drive Elbert, CO 80106

719.495.0280 (Res) 719.510.1429 (Cell) cc4e4eec@westpost.net
Executive with demonstrated record of streamlining operations, turning around
underperforming divisions, creating revenue opportunities and cultivating client
loyalty
Excels in strategic planning and company growth. Drives operational excellence t
hrough desire to
grow company organically by involvement and attention to personnel. Leads by per
sonal work ethic
and whatever-it-takes mentality.
Core Competencies Include:
X Turn Arounds / Change Management
X New Market Development
X Professional Services Development
& Growth
X Client Development & Loyalty
X Operational Streamlining
X Staff Development, Training &
Retention
X Enhancing Corporate Environment by Achieving Balance between
Fresh Perspectives & Sound Existing policies
Sample Career Highlights
Created & directed professional services division for nationwide client base wh
ich
proved key in taking company from 8% of national market share to 20%
Developed & executed ASP Data Center move for company & client base
Responsible for creating growth of client development/professional services to
top tier
revenue generation & established department as key in new growth strategy
PROFESSIONAL EXPERIENCE
Christian Health Care August 2007 V May 2009
One of leading health care providers in the middle United States, providing long
term care, hospice &
pharmacy services to clients in Arkansas, Missouri & Oklahoma
Executive Vice President, Enformix Technology Services
X Led technical branch from operating losses to positive earnings, delivering si
gnificant
improvements in internal & external client experiences
X Revamped client support team building technical & administrative support staff
X Positioned company for nationwide growth through introduction to largest softw
are
companies in market
X Effectively branded company for nationwide recognition
X Implemented new data center & transitioned internal and external clients to ne
w center
X Restructured billing, inventory & reporting systems to eliminate waste, walk-o
ffs and
ensure appropriate financial reporting through triple-check systems.
Claire Chitwood Page 2 of 3
X Served as liaison for parent company to vendors to integrate beneficial system
changes
into software packages
X Served on Executive team responsible for implementing change related to techno
logy V
both hardware & software
Merit Performance Systems January 2007 V July 2007
Revenue enhancement services targeting long term care market with sister company
responsible for
creating credentialed educational material
Consultant, Business Development
X Led teams in positioning company for nationwide growth & recognition for reven
ue
generation potential
X Restructured sales approach & lay groundwork for sustained sales
X Introduced company to national market through invitation only events designed
for
leaders in industry
X Redefined service packages guiding team to continuously refine existing servic
es to meet
needs of clients & industry
X Co-authored IT Technology curriculum for Merit Performance Institute credentia
led
coursework
American HealthTech July 1998 V December 2006
Full suite of clinical & financial software designed specifically for the Long T
erm Care market
Director, Client Development
X Responsible for development of corporate relationships with nationwide client
base of
over 3000 entities
X Developed, implemented & led Professional Services division
X Representative & professional speaker for Customer Power Sessions, Administrat
or
Conferences and Annual industry Power Meetings
X Established tactical recovery plans for in-jeopardy accounts
X Held seat as Customer Relations representative for Think Tank Group responsibl
e for the
direction of internal future company development
X Developed Business Analytic & Intelligence Dashboarding Tool
X Served as primary Customer Relation liaison to sales force responsible for bus
iness
development
Senior Business Analyst
X Analyzed client business needs and developed the implementation of product and
/or
services to address them
X Worked as Project Manager responsible for the implementation of complete finan
cial,
clinical and executive software suite for Corporate Customer base
X Designed and implemented customer education sessions that included classroom s
ettings,
one-on-one trainings and distance learning
X Developed implementation plan used for entire customer base
Claire Chitwood Page 3 of 3
X Mentored, trained and evaluated Application Analysts
X Served as lead product demonstration analyst for Corporate Accounts
EDUCATION
Master of Science
Mississippi State University Starkville, MS
Bachelor of Science
Mississippi State University Starkville, MS
Excellent References Available Upon Request