Griselle Abrahante

2360 8th Avenue 1-E, New York, NY 10027 *(407) 376-2816 *ga4f57e2@westpost.net
Seeking a position in the Corporate/Administrative Business
Qualifications
Over 11 years experience in the Hospitality Business
Maintain excellent interpersonal communication, time management, and problem res
olution skills
Analytical, detail oriented with strong work ethic and superior customer service
skills
Accredited as a Quality Assurance Assistant of the month two times in 2009
Bilingual
Technical Skills: Outlook, Microsoft Word, Excel, Power Point
Accomplishment
Starwood Vacation Ownership
Quality Assurance Assistant - 12/08 to 12/09
* Prepared office equipment every day, documents, and exchange currency for
Canada and UK
*Prepared time share contracts (60 or more per month) in a timely manner (12
minutes or less)
* Audited files for compliance with company policy (one week in a month)
* Updated and maintained databases inventory information for each property (once
a week)
* Performed closing at the end of the day by creating transmittal (more than two
(2) per day) and balancing each property utilizing Dollars on the Net
* Assisted supervisor with new employees by supervising, motivating and
monitoring team performance
* Met once a week with sales managers and representatives to generate efficiency
services and productivity performance
Starwood Vacation Ownership
Developer Cashier - 05/05 to 12/08
* Processed more than a 100 "speed pay checks" per day for mortgage payments,
maintenance and taxes
* Processed daily international checks from Canada and UK (5 or more per day)
* Processed "hold checks" provided by customers for future payments (3 to 5 per
week)
* Made daily deposits to major banks via the Internet (3 banks per day)
* Submitted payments to mortgage operations and maintained status records
* Balanced sales site properties (3 to 5 sites per day)
* Forwarded accurate information to the Escrow agent
* Provided superior customer service to ensure all needs were met
Starwood Vacation Ownership
Contract Processor - 6/98 to 05/05
* Supervised three Contract Processor staff members
* Reported productivity and improvements
* Processed time share contracts (60 or more per month) in a timely manner (12
minutes or less), reviewed term sheets, price, interest rate, monthly payments
* Ran credit scores for every possible contract
* Performed closing at the end of the day
Education
Visual Arts Central High School
Valencia Community College
Professional Affiliation-Member of American Diabetes Associations (TourdeCure)