DIRECTOR OF OPERATIONS / GENERAL MANAGER

15+ years progressive experience driving production and curtailing costs

* Proficient in multiple functional leadership areas: HR, finance, administratio
n, operations, quality assurance, regulatory compliance and customer service
* Organized, process-oriented leader committed to continuous improvement of deli
verables
* Trusted resource and relationship builder able to develop rapport with interna
l and external stakeholders
EXPERIENCE
Center Manager: TALECRIS PLASMA RESOURCE, Anderson, IN - 2008 to Present
* Oversee daily operations with P/L accountability for >$3 million annual budget
: manage 22,000 sq. ft. facility processing > 36,000 donors/year - increased pro
duction 10%; reduced expense by 5%
* Prepare annual budget: maintain staffing requirements (including seasonal and
cyclical spikes); achieve production targets and ensure quality standards within
agreed upon cost structures
* Supervise, develop and manage performance of 2 assistant managers, 4 professio
nal staff and 24 production technicians
* Maintain culture of continuous improvement; identify deficiencies and implemen
t corrective action
* Monitor compliance with state and federal regulations: FDA-approved Standard O
perating Procedures; OSHA, Clinical Laboratory Improvement Amendments (CLIA), an
d Current Good Manufacturing Practice (cGMP)
* Establish key relationships within community; direct marketing campaigns to at
tract/retain donors
Accomplishments:
* Implemented cross-training initiative to improve process efficiencies
* Implemented center concierge to increase customer service
* Center ranked # 5 in Division for production
* Manager of the Year: lowest turnover rate in Division
Quality Assurance Associate, ENZON PHARMACEUTICAL, Indianapolis, IN - 2005 to 20
08
* Full-cycle, pre-production final QA verification and documentation of new prod
uct pharmaceutical formulation, laboratory review and packaging/inspection in co
mpliance with multiple regulatory guidelines: FDA, cGMP, SOP, GLP, GDP, MPCR
* Conducted monthly associate training and continuing education updates
* Safety Representative; New Development Committee Member
Environmental Safety & Security Tech, DOW AGROSCIENCES, Indianapolis, IN - 1993
to 2005
* Operational leader for 8 member security force: administered budget; scheduled
shifts; investigated, reviewed and reported all incidents
* Managed Fire / Life Safety systems and Access Control system; medical first re
sponder; safety rep
MILITARY
Sergeant E-5: US Army - Aug 1987 to Jul 1992
* Leader for 10 soldiers and 50+ vehicles (Light Wheel Vehicle Mechanic Shop): r
esponsible for training, performance management and records maintenance
EDUCATION
BS, Management: INDIANA WESLEYAN UNIVERSITY, Marion, IN
MBA: SALEM UNIVERSITY, November 2010
Certifications: CPR & AED