Carol A.

Stokes RN, BSN, NHA, MHA

3811 E. Piper Grove Drive
Katy, Texas 77449
281.705.5406
cannestokes@hotmail.com
http://www.cstokesonline.com
Objective: Seeking a responsible administrative position in administration, clin
ical, business development and operations utilizing skills and background in man
agement, marketing, and health care. Willing to travel and have a strong entrepr
eneurial spirit.
Education and Licensures:
Texas Woman's University Registered Nurse (Texas and Louisiana licensure)
BS Degree in Nursing
Licensed as a Long Term Care Administrator in Louisiana and Texas
University of Phoenix
Master's Degree in Health Care Administration

Industry Experience:
CCRC, Long Term Care, Home Health, Assisted Living, Alzheimer's Centers, Census
Development, Quality Management, Public Speaking & Health Care Education, Rehabi
litation Centers of Excellence, Personal Service Agency, Real Estate Sales and I
nvestment, Multiple Site Oversight, Regional Management and Sub-Acute Health Car
e Services
Professional Highlights:
May 2009 - Dec 2009 Director of Operations/Administrator
Amedisys Houston (Voluntary Leave Absence)
1. Oversight and administrator of existing home health agency with a census
of 125. During tenure, census increased to 178.
2. HHRG score average $1500 per case. HHRG score during tenure increased due
to staff training on accurate coding for a HHRG score at about $2000.00 per pat
ient.
3. Oversight of business office management, business development team of 5,
clinical manager, 30 clinicians including nurses, therapists, and social worker.
4. During tenure, decreased cost per visit by $1.50 utilizing skilled staffi
ng mechanisms, the use of visit goals, coordinated case management in which visi
ts versus HHRG score were fiscally sound.
5. Utilized Collaborative Care meetings and business development team to gen
erate and increase ongoing stream of referrals.

January 2007 - May 2009 Administrator/Director of Nursing

Brookdale Senior Living Houston, Texas
1. Oversight and start up of acquisition of an existing home health agency f
or rollout of home health product line in 9 CCRC, AL, and IL communities through
out Houston
2. Added certified and licensed category to home health license and develope
d caseload from 0 to 132 in 10 months with 15 licensed nurses and a full staff o
f therapists to treat. Achieved monthly revenue of $280,000 in same period of ti
me. Achieved an average HHRG score of $3500-$5000 per case
3. District management responsibilities in all communities relative to conti
nuum of care model in retirement care which fosters aging in place delivery of c
are
4. Team building of non-skilled staff in companion care and aide services fr
om 38 staff to 66 in PAS product line
5. Utilized Collaborative Care meetings to generate ongoing referral stream
6. Oversight of clinical compliance and operational performance for developi
ng agency
7. Traveling role in addressing numerous operational issues from capturing b
illing opportunities to facilitation of contract negotiations and general busine
ss development
8. Named National DON of the year by Brookdale Senior Living for 2008
October 2006 - January 2007 Consultant Role
Garden Terrace Alzheimer's Ctr of Excellence Houston, Texas
1. Turnkey management of all clinical aspects of resident care in 120-bed fa
cility with a Skilled Census of 45 and all long term care bed on private pay bas
is
2. Developing teamwork to lead facility to compliance with Federal/State reg
ulations and accreditation with Joint Commission
3. Led roll out of Incident Data Archive reporting
4. Led two complaint-based surveys with no deficiencies cited
5. Initiated unit meetings and IDT approach to effective management of resid
ent care
Jan. 2005 - November 2006 Director of Nursing
Sterling Place
Lakewood Rehab Center Baton Rouge, Louisiana
1. Turnkey management of all clinical aspects of resident care with average
census of 115 beds in both facilities.
2. Led nursing department through Hurricane Katrina in crisis management mod
e accepting 70+ evacuees and assorted families from New Orleans area.
3. Led facility through five in-depth complaint surveys with no deficiencies
.
4. Led through two annual surveys (one-QIS) with seven level 2's in the firs
t one and seven level 1's and 2's in the second. Led the other facilities throug
h one annual survey with one level 1 deficiency.
5. Staff leadership and development
6. Start-up of Pathways to Success systems
7. Conducted pre-admit evaluations
8. Led complete re-organization of medical records system
9. Coordinated all services in an extremely challenging market from a socio-
economic stand-point

April 2001 - December 2004 President/Owner

Stokesville Investments LLC Baton Rouge, Louisiana
1. Product development and company start-up
2. Development and maintenance of client base
3. Networking between clients, contractors, and financing sources
4. Identification of investments with strong ROI
5. Review of submitted business plans for possible investments
6. Business consulting for key players in selected investments to insure res
ults

June 1997 - March 2001 Branch Director

CareStaf of San Antonio/ Med Staffing/Home Health Agencies
CareStaf of Houston San Antonio and Houston, Texas
1. Business Development from $100,000 gross to $750,000 in first year
2. Maintenance of client base from 5 hospitals to 20 hospitals for staffing
services
3. Start-up of home health agency and total operations management
4. Delegation and oversight of administrative and supervisory personnel
5. Contract negotiations
6. Customer satisfaction
7. Ongoing networking with vendors, clients, and staff
March 1993 - May 1997 Rehab Program Manager/
TheraTx Health Services Branch Manager/Area Director
PersonaCare Division Regional Operations Manager
Rehab Center of Excellence McAllen and San Antonio Texas
1. Start-up, operations, quality assurance, utilization review and census de
velopment and marketing of a TheraTx Rehab Center of Excellence in two free stan
ding nursing facilities owned by Living Centers and U.S. Health Trends
2. Opened outpatient services with transportation
3. Developed and maintained ongoing relationships with referral sources
4. Census development oversight
5. Clinical operations
6. Entered assigned rehab centers with significant issues (i.e. loss of Prog
ram Manager, client dissatisfaction with product or lack of census, etc) to asse
ss outstanding issues and take appropriate corrective action
7. Monitored overall adherence to guidelines and insure preparation for surv
ey
February 1992 - February 1993 Nurse Liaison
NME, Inc. Corpus Christi, Texas
Rehabilitation Hospital of South Texas
1. Preformed out all marketing activities to promote a better understanding
of specialized services available at RHST.
2. Performed all patient evaluations and clinical assessment to identify app
ropriate candidate for RHST.
3. Planned, organized, led community in-services.
4. Maintained ongoing relationships with all referral sources.
References Upon Request