PATRICK T.

BESANSON
1421 TAYLOR FARM ROAD CELL: 919.215.8833
RALEIGH, NC 27603 HOME: 919.662.0924
pb511e10@westpost.net

SUMMARY
An estate building professional with proven expertise in sales, customer
service, critical path management, process improvement to optimize
efficiencies, inventory control, supply/demand planning, contract revisions
and management, accounting and estimating, building code and OSHA compliance.
Well rounded with experience working for high end clients on multi million
dollar projects as well as multi-family dwellings at all price points.
Also experienced in land development.

RESULTS HIGHLIGHTS

Sales & Customer Service

* Initiated developer and banking relationships to establish working capital and
land inventory.
* Networked with agents to maintain market exposure and insure prequalified pres
ale candidates.
* Maintained portfolio of advertising materials for distribution to potential cu
stomers, banks and agents. Worked closely with advertising agencies as well as
procured and created my own media for distribution.
* Executed all superintendent tasks from assisting with detailed customer select
ions to conducting client walk through and punch list meetings.
* Personally managed all warranty contact with customers. Over a 13-year period
was successful in keeping warranty expenses below one tenth of one percent on g
ross production of 25 million dollars.

Critical Path Management, Process Improvement, Inventory Control, Supply and Dem
and Forecasting
* Maintained subcontractor relations to improve build times and maintain superio
r quality control.
* Controlled and adjusted build schedules to maximize budgets and facilitated se
asonal adjustments, due to weather, in order to eliminate quality control issues
.
* Managed and reviewed selection of prime properties for both speculative and pr
esale dwelling opportunities.
* Successfully managed a "just-in-time" inventory control system with suppliers
resulting in reduced carrying costs.
* Derive and communicated with suppliers at all levels in order to facilitate fo
recasting for price increases and product availability.

Contracts, Accounting, Estimating & Compliance

* Maintained several versions of sales contracts for differing house purchase sc
enarios. Worked closely with council to carefully review and update said contra
cts to insure fair and correct interpretation.
* Personally estimated material and labor for every building and development pro
ject.
* Attended frequent OSHA and building code seminars to provide the safest and mo
st code correct work environment possible.
* Maintained relations with City, County and State inspectors to fully understan
d their expectations and facilitate quick inspection approval.
* Experienced in NC Division of Water Quality requirements for land development
as well as construction of large single family homes. These watershed area prop
erties often exceeded Maximum Impervious Surface Allowances where reliable water
management systems were required. Personally selected higher cost, lower maint
enance systems, in order to minimize inconvenience to the homeowner.

PROFESSIONAL EXPERIENCE

Pinnacle Construction Group, Inc. , Raleigh, NC 1997 - Present

Superintendent & President
* Responsible for all aspects of the building process.
* Land development and or acquisition through key developer and banking relation
ships.
* Code compliance and proper permitting within differing counties, cities and to
wnships.
* Procurement of material and inventory control. Often escalating orders to mee
t customer needs.
* Serviceability calls with key suppliers to address any potential issues impact
ing the overall supply chain.
* Daily quality control meetings with subcontractors to ensure safe and clean wo
rking conditions in addition to proper installations in order to exceed customer
expectations.
* Facilitating weekly customer meetings to address questions or concerns.
* Orchestrating completion dates with customers, banks, attorneys and government
agencies in addition to utility companies to ensure a smooth living transition
for the customer.
* Create warranty and "how to" manuals specific to each dwelling in order to min
imize questions with regard to maintenance and service.
* Maintain customer relations to facilitate referral business.

Stubblefield Insurance Inc., Raleigh, NC 1991 - 1997

General Manager & Sales
* Managed an office of four employees responsible for the administration of Life
, Accident and Health insurance to members of the North Carolina Bar Association
.
* Maintained relations with numerous large insurance companies whom entrusted ou
r company to underwrite, invoice, pay claims, and market to attorneys throughout
North Carolina. This included Jefferson Pilot, Durham Life, Colonial, and Linc
oln National Insurance.
* Personally serviced hundreds of clients via face to face visits throughout Nor
th Carolina.
* Developed marketing materials in conjunction with approval from insuring carri
ers.
* Managed compliance with insuring carriers standards through periodic audits.
EDUCATION
Bachelor of Science, Business Administration, East Carolina University, Greenvil
le, NC 1991
Concentration in Human Resource Management

PROFESSIONAL TRAINING
North Carolina Licensed (Unlimited) Commercial and Residential Contractor

SOFTWARE EXPERIENCE
MS: Excel, Word, PowerPoint; Adobe Acrobat, Premier; DigiDesign Pro Tools; Vari
ous digital video editing programs