ASSOCIATION OF BUSINESS EXECUTIVE

(UK)

FORTUNE SCHOOL OF TECHNOLOGY AND

MANAGEMENT SINGAPORE

CORPORATE MANAGEMENT INACTION ASSINGMENT

ON
TATA CONSULTANCY SERVICES

Submitted By:
Prashant Singh
ABE MEMBERSHIP NO: W09527

EXECUTIVE SUMMARY
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TCS was started as the “Tata Computer Centre” a dissection of the Tata group whose chief business
was to offer computer services to other concerns. TCS marked a tremendous growth with marking its
presence in 34 countries across 6 continents, with an absolute range of services across diverse
industrial fields. TCS ranked in top ten in the fortunes rank list for the year 2009.The concern shaped
consolidated income of US $5.7 billion for economic year ended 31 March 2009 and is listed on the
Bombay Stock Exchange and National Stock Exchange in India.

TCS expanded into China, Hungary, Brazil, and Mexico in order to incarcerate the opportunities in
financial services and services like Remote Infrastructure management and BPO in those countries,
TCS always offered a unique manner to its global customers by positioning its brand in the
worldwide market. The zenith of all these lead to the concern’s contributions of TM Global Network
Delivery Model(GNDM) across Europe, China, India, US and Latin America as well as incorporated
full overhaul offerings, all backed by the promise of certainty of experience for customers. By 2007,
the value enunciation of “Experience certainty” was officially initiated, acknowledged and
authenticated by global customers.

TCS is always keen in upholding the strategic relationships with various International technology
vendors. These relations are distinguished in various magnitudes such as service provider, customer,
supplier, and alliance partner. Corporate governance helps to serve corporate purposes by providing a
framework within which stakeholders can pursue the objectives of the organisation most effectively.
Corporate governance signifies acceptance by management of the inalienable rights of shareholders
as the true owners of the organisation and of their own role as trustees on behalf of the shareholders.

Table of Contents

INTRODUCTION:...............................................................................................................4

2
LITERATURE REVIEW........................................................................................................5

GLOBALIZATION OF TCS...................................................................................................8

STRATEGIC ALLIANCES:..................................................................................................10

CORPORATE SOCIAL RESPONSIBILITY & SUSTANIBILITY.................................................12

TCS ETHICAL ISSUE (TATA CODE OF CONDUCT)............................................................14

CORPORATE GOVERNANCE............................................................................................17

EXTERNAL ENVIOURMENTAL FACTOR OF TCS (PESTEL ANALYSIS).................................18

REFLECTION:..................................................................................................................21

CONCLUSION..................................................................................................................22

REFERENCES..................................................................................................................23

APPENDIX 1....................................................................................................................24

LEARNING LOG............................................................................................................24

APPENDIX 2....................................................................................................................29

CORPORATE GOVERNANCE.........................................................................................29

CORPORATE GOVERNANCE

INTRODUCTION:

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Being a employer of such well reputed company and TCS follows all the ethics and limitation to
make its company to reach to its highest desired level ,so this is the reason to take a case on this
company.

Tata Consultancy Services Limited (TCS) is an Indian IT services, business solutions and
outsourcing company headquartered in Mumbai, India. TCS is the largest provider of information
technology in Asia and second largest provider of business process outsourcing services in India.
TCS has offices in 47 countries with more than 142 branches across the globe. The company is listed
on the National Stock Exchange and Bombay Stock Exchange of India.TCS is one of the operative
subsidiaries of one of India's largest and oldest conglomerate company, the Tata Group or Tata Sons
Limited, which has interests in areas such as energy, telecommunications, financial services,
manufacturing, chemicals, engineering, materials, government and

Ratan N Tata has been the Chairman of Tata Sons, the holding company of the Tata Group, since
1991. He is also the Chairman of the major Tata companies including Tata Motors, Tata Steel, Tata
Consultancy Services, Tata Power, Tata Tea, Tata Chemicals, Indian Hotels and Tata Teleservices.
During his tenure, the group’s revenues have grown over 13-fold to annualized group revenues of
over $80 bn.

In the early 1970s, Tata Consultancy Services started exporting its services. The company pioneered
the global delivery model for IT services with its first offshore client in 1974. TCS's first
international order came from Burroughs, one of the first business computer manufacturers. TCS was
assigned to write code for the Burroughs machines for several US-based clients. This experience also
helped TCS bag its first onsite project - the Institutional Group & Information Company (IGIC), a
data centre for ten banks, which catered to two million customers in the US, assigned TCS the task of
maintaining and upgrading its computer systems.(Chandrasekaran N., 2011)

LITERATURE REVIEW

GLOBAL NETWORK DELIVERY MODEL

4
Global Network Delivery Model is the engine that allows providing reliable, scalable and cost-
effective delivery of services and solutions. This time-tested model has helped to achieve a client
satisfaction rating of 89% for meeting quality expectations and an average project budget variation of
just 3%, both figures ranging far higher than industry standards.

With TCS' Global Network Delivery Model, customer can

• Choose a sourcing strategy best suited to the most important business considerations, e.g., cost
optimization, cultural alignment, proximity of location, language capabilities or risk mitigation.
• Assure of the highest quality of service regardless of the mix of services, technologies and
locations.
• Lower the Total Cost of Ownership (TCO) of Information Technology by managing different
service streams.

The Global Network Delivery Model consists of three integrated components:

1. Global Workforce
➢ Highly effective and scalable talent management: recruiting, staffing, training and
retention
2. Integrated Processes
➢ CMMI Level 5 quality processes
➢ World-class security procedures
➢ Project Management processes and tools (iQMS, etc.)
3. Multi-Tiered Infrastructure
➢ Multi-continental and interconnected global development center network (local, regional,
global model) to allow for better risk management and follow-the-sun coverage
➢ State of the art telecommunications network
➢ Global collaboration tools.(Kavita, 2009)
STRATEGIC ALLIANCES

A Strategic Alliance is a relationship between two or more parties to pursue a set of agreed upon
goals or to meet a critical business need while remaining independent organizations.

5
Partners may provide the strategic alliance with resources such as products, distribution channels,
manufacturing capability, project funding, capital equipment, knowledge, expertise, or intellectual
property. The alliance is cooperation or collaboration which aims for a synergy where each partner
hopes that the benefits from the alliance will be greater than those from individual efforts. The
alliance often involves technology transfer (access to knowledge and expertise), economic
specialization, shared expenses and shared risk.(Gerry Johnson, 2008)

CORPORATE SOCIAL RESPONSIBILITY

Social responsibility is an ethical ideology or theory that an entity, be it an organization or

individual, has an obligation to act to benefit society at large. This responsibility can be passive, by
avoiding engaging in socially harmful acts, or active, by performing activities that directly advance
social goals.
Businesses can use ethical decision making to secure their businesses by making decisions that allow
for government agencies to minimize their involvement with the corporation. For instance if a
company is proactive and follows the United States Environmental Protection Agency (EPA)
guidelines for emissions on dangerous pollutants and even goes an extra step to get involved in the
community and address those concerns that the public might have; they would be less likely to have
the EPA investigate them for environmental concerns

ETHICAL ISSUE
A problem or situation that requires a person or organization to choose between alternatives that
must be evaluated as right (ethical) or wrong (unethical)
Business ethics (also known as corporate ethics) is a form of applied ethics or professional ethics that
examines ethical principles and moral or ethical problems that arise in a business environment. It
applies to all aspects of business conduct and is relevant to the conduct of individuals and entire
organizations.(Gerry Johnson, 2008)
CORPORATE GOVERNANCE
is the set of processes, customs, policies, laws, and institutions affecting the way a corporation (or
company) is directed, administered or controlled. Corporate governance also includes the
relationships among the many stakeholders involved and the goals for which the corporation is
governed. In contemporary business corporations, the main external stakeholder groups are
shareholders, debt holders, trade creditors, suppliers, customers and communities affected by the
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corporation’s activities. Internal stakeholders are the board of directors, executives, and other
employees.(Gerry Johnson, 2008)

PESTEL ANALYSIS
Examines the political, economic, socio-cultural, technological, (physical) environmental and legal
forces within which businesses operate and which act on them
There are many factors in the macro-environment that will affect the decisions of the managers of
any organisation. Tax changes, new laws, trade barriers, demographic change and government policy
changes are all examples of macro change. To help analyse these factors managers can categorise
them using the PESTEL model.(Gerry Johnson, 2008)

GLOBALIZATION OF TCS

GLOBALIZATION TESTING SERVICES

TCS launches products and portals simultaneously across geographies, to ensure that they meet
diverse lingual and regional requirements. TCS has the right approach to scale operations optimally
and deliver quick time-to-market solutions. Tata Consultancy Services (TCS) is Globalization
(G11N) Testing Services to aid rapid product and portal rollout across markets. Leveraging the
7
proven experience, talent pool, ready-to-use assets and tools, and outsourcing expertise, we ensure
quick scalability of products, without a corresponding increase in investments.
GLOBAL STRATEGIES
TCS reconstructed its structure towards its global operations to implement a Customer centric and
integrated approach which is anticipated to assist in avoiding the risk factors arising from the
Economic Meltdown in western countries. TCS’s operation units are mainly divided into five main
divisions. The well established markets are North America, U.K and Western Europe and the new
markets are Latin America, Middle East, India and Eastern Europe. The new restructured plan was
considered as the very good change by the TCS as it is attaining impetus in Europe and other
markets, which is obvious in the company’s marked growth rate of 40% every year. The operations
In Middle East and Latin America had also seen a substantial growth. TCS had built new delivery
and offshore centres in Latin America like Uruguay, Mexico and Brazil.
OVERVIEW
The world has truly evolved into a ‘global village’, compelling enterprises to meet market needs at
the international as well as local levels. This calls for an increase in resources and investment, which
could escalate the development costs. TCS is equipped with a comprehensive testing facility,
complete with localized operating systems and globalization experts, to help address your issues. Its
global reach, comprehensive G11N testing process, globalization testing talent, and a Foreign
Language Group, comprising experts for language training help to release software products and
websites in multiple languages.

BENEFITS OF GLOBALIZATION
• Maximizing your gains and enhancing global business, our offering brings with it several
advantages. These include:
• Reduced product development and support costs, through efficient testing and deployment of
exhaustive I18N and L10N checklists;
• Reduced G11N testing cycle time and quicker time-to-market for your products by leveraging
our test automation framework, RAFT;
• Performance predictability, as we undertake rigorous testing; Flexible engagement models,
which allow the necessary scalability.(Chandrasekaran N., 2010)

8
STRATEGIC ALLIANCES:

TCS is always keen in upholding the strategic relationships with various International technology
vendors. These relations are distinguished in various magnitudes such as service provider, customer,
supplier, and alliance partner. The relationships with the international technology vendors have made
TCS to maintain a holistic. TCS made a joint venture with these vendors on joint research
influencing each other strengths to research and to develop the best breed offerings.
Joint advancing engagements, significantly new or improved solution, Joint go-to-market strategies
for the solutions.(Satyaprakash, 2008)

1. ACQUISITION STRATEGY:
TCS is concentrating the growth in two ways the organic means and inorganic means. The
Inorganic way is in the course of acquisitions of companies which craft business sense to
9
 TCS. The concerns should adjoin great value to TCS. The Business with CMC is assisting
TCS taking a very sharp gaze to the domestic Industry. Both companies have synergies in the
government sector. They made various agreements with various companies some of them are
the agreement with the citi group to transfer 12,000 employees in banking sectors for cash
and external support in IT. Tata InfoTech Limited (TIL) was merged in early 2006. It was
also a software service company like TCS which have branches around the world like
America, Europe and Australia. Comparable to the financial venture made greater than, TCS
yet again prolonged its banking commodities and shared its European operations after
attaining a 75% equity wager in its Switzerland-based partner, TKS- Tekno soft. TKS was the
marketing representative for TCS in Europe. TCS:

2. CO INNOVATION NETWORK (COIN):

TCS is following a coin strategy in order to face the competition as the globalisation has
created a elevated competition among the IT companies. It is necessary for the IT companies
in order to follow an innovative technology thus resulted in the Advanced Information and
Communication Technology which made practicable for companies to collaborate and
perform “Globally Distributed Network (GDN)”. TCS it is the customer driven innovation
network where the participants are delivery rudiments and explorations.(Richa, 2010)(TCS,
2010)

10
CORPORATE SOCIAL RESPONSIBILITY & SUSTANIBILITY

TCS set up the 'Adult Literacy Programme' to help the Indian government eradicate illiteracy, a
major social concern affecting a third of the Indian population comprising of old and young adults.

TCS believe in developing innovative methods using theories of cognition, language and
communication to make people literate within the next five years. TCS is committed in using
computers and IT as the medium to facilitate the process, monitor administration and manage
logistics.

TCS ENVIRONMENTAL POLICY

TCS regards climate change mitigation and environmental improvement as essential features of its
sustainable business philosophy.TCS aims to fulfil our environmental commitments through the
following broad-level actions:

• Integrate energy and environmental considerations in the design of new infrastructural facilities
• Improve resource efficiency in operations, especially for key resources such as energy and
water
11
• Adopt the "3-R" (reduce, reuse and recycle) philosophy for all types of wastes toward
prevention of pollution and dispose of "inevitable" wastes, especially electronic waste, in line
with regulatory requirements or industry best practices
• Promote "green procurement" to the maximum extent possible
• Consider stakeholder expectations on our environmental performance in the design of
infrastructure, operations, processes and solutions to the extent feasible
• Set, monitor and review objectives and targets on an ongoing basis toward achieving
continuous improvement in environmental performance and the overall environmental
management system
• Remain committed to complying with all the applicable environmental and related legal and
other requirements and, wherever feasible, enhance the prescribed standards in all the countries
that we operate out of

• Continue public reporting of our environmental performance and our contribution to climate
change-related issues through relevant national and international forums and to other
stakeholders through appropriate communication channels

• Communicate the environmental policy to all employees, business associates and other
stakeholders and ensure that the policy is available to the public
• Review the environmental policy and allied management systems periodically to ensure their
continuing applicability and relevance to our operations and evolving stakeholder expectations
• Strive to support various voluntary national and international protocols, conventions and
agreements on environment protection and proactively engage with governmental and other
agencies in driving future environmental policy and regulation

At TCS, concern for the environment is integral to our business strategy toward sustainability, and
we shall strive to fulfil all our environmental obligations and commitments toward being
responsible global corporate citizens.

WASTE REDUCTION POLICY

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At TCS, we are committed to reducing the environmental impact of our operations through
appropriate ongoing material management. This calls for a conscious effort across TCS in the
following areas:

• Reduction water at source: Printing reports and documents, whenever possible, on both sides
of the paper. Updating mailing and distribution lists periodically to avoid overrun; use of e-mail
whenever appropriate Giving preferential purchasing consideration to products that are
reusable, refillable, repairable, more durable, less toxic, recyclable and which avoid excess
packaging.
• Reuse of material wherever possible: All products and materials must be reused wherever
possible.
• Recycling: It is the responsibility of every associate to separate identified recyclable materials
and place them in appropriate recycling containers.
• Purchasing products with recycled content: All offices across TCS must purchase and use
products manufactured from recycled materials whenever feasible. (TCS, 2010)(Anil, 2005)

TCS ETHICAL ISSUE (TATA CODE OF CONDUCT)

FINANCIAL REPORTING AND RECORDS

A Tata company prepare and maintain its accounts fairly and accurately in accordance with the
accounting and financial reporting standards that represent the generally accepted guidelines,
principles, standards, laws and regulations of the country in which the company conducts its business
affairs.

Internal accounting and audit procedures fairly and accurately reflect all of the company’s business
transactions and disposition of assets. Competition A Tata Company is fully strived for the
establishment and support of a competitive open market economy in India and abroad and shall
cooperate in the efforts to promote the progressive and judicious liberalisation of trade and
investment by a country.

Equal Opportunities Employer

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A Tata company provide equal opportunities to all its employees and all quailed applicants for
employment, without regard to their race, caste, religion, colour, ancestry, marital status, sex, age,
nationality, disability and veteran status.
Gifts and Donations
A Tata company and its employees neither receive nor over or make, directly or indirectly, any
illegal payments, remuneration, gifts, donations or comparable benefit that are intended to, or
perceived to obtain business or uncompetitive favours for the conduct of its business.

Political Non-alignment
A Tata company is committed to and support a functioning democratic constitution and system with
a transparent and fair electoral system in India.

HEALTH, SAFETY AND ENVIRONMENT

A Tata company strives to provide a safe and healthy working environment and comply, in the
conduct of its business affairs, with all l regulations regarding the preservation of the environment of
the territory it operates in.
QUALITY OF PRODUCTS AND SERVICES
A Tata company is committed to supply goods and services of the highest quality standards backed
by efficient after-sales service consistent with the requirements of the customers to ensure their total
satisfaction.

Corporate Citizenship
A Tata company is committed to be a good corporate citizen not only in compliance with all relevant
laws and regulations but also by actively assisting in the improvement of the quality of life of the
people in the communities in which it operates with the objective of making them self-reliant.

PUBLIC REPRESENTATION OF THE COMPANY AND THE GROUP

A Tata company honours the information requirements of the public and its stakeholders. In all its
public appearances, with respect to disclosing company and business information to public
constituencies such as the media, the financial community, employees and shareholders, a Tata
company or the Tata Group shall be represented only by specifically authorised directors and
employees.
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SHAREHOLDERS
A Tata company is committed to enhance shareholder value and comply with all regulations and
laws that govern shareholders’ rights. The board of directors of a Tata company have duly and fairly
inform its shareholders about all relevant aspects of the company’s business and disclose such
information in accordance with the respective regulations and agreements.

REGULATORY COMPLIANCE
Every employee of a Tata company shall, in his business conduct, comply with all applicable laws
and regulations, both in letter and in spirit, in all the territories in which he operates. If the ethical
and professional standards set out in the applicable laws and regulations are below that of the code,
then the standards of the code shall prevail.

PROTECTING COMPANY ASSETS

The assets of a Tata company never be misused but employed for the purpose of conducting the
business for which they are duly authorised. These include tangible assets such as equipment and
machinery, systems, facilities, materials, resources as well as intangible assets such as proprietary
information, relationships with customers and suppliers, etc.(TATA, 2010)(Sk, 2010)

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CORPORATE GOVERNANCE

Corporate governance helps to serve corporate purposes by providing a framework within which
stakeholders can pursue the objectives of the organisation most effectively. Corporate governance
signifies acceptance by management of the inalienable rights of shareholders as the true owners of
the organisation and of their own role as trustees on behalf of the shareholders.
By combining ethical values with business acumen, globalisation with national interests and core
business with emerging business, the Company aims to be amongst the largest and most respected
global organisations. The Company will continue to focus its resources, strengths and strategies to
achieve its vision of becoming a truly global leader in software services, while upholding the core
values of excellence, integrity, responsibility, unity and understanding, which are fundamental to the
Tata companies.
The Company has a strong legacy of fair, transparent and ethical governance practices. The
Company has adopted Code of Conduct for its employees including the Executive Directors and the
Managing Director. In addition, the Company has adopted a Code of Conduct for its Non-Executive
Directors. Both these codes are available on the Company’s website. The Company’s corporate
governance philosophy has been further strengthened through the Tata Business Excellence Model,
the Tata Code of Conduct for Prevention of Insider Trading, as also the Code of Corporate
Disclosure Practices. The Tata Code of Conduct for Prevention of Insider Trading has been amended
during the year in line with the amended Securities and Exchange Board of India (SEBI) Regulations

16
in this regard. The Company has in place an Information Security Policy that ensures proper
utilisation of IT resources.
The Company is in compliance with the requirements of the guidelines on corporate governance
stipulated under Clause 49 of the Listing Agreements with the Stock Exchanges. With the adoption
of a Whistle Blower Policy and the setting up of a Nominations Committee and an Executive
Committee of the Directors, the Company has moved ahead in its pursuit of excellence in corporate
governance.(Chandrasekaran N, 2010)(Chandra, 2009)

(For more details please refer appendix 2)

EXTERNAL ENVIOURMENTAL FACTOR OF TCS (PESTEL

ANALYSIS)

POLITICAL:
The three major revenue zones of TCS are US, Europe and India. The political structure in India is
constant as the ruling party started to rule again after a majority win in the 2009 General Election
which is a positive view for the company as the political influence will remain constant in this zone.
In US the government had announced a new rule on outsourcing as the companies which outsource
the work outside US; they will not get the Tax benefits which even creates a negative phase. TCS is
very well established in US as it can work from US itself, But even then the ratio of outsourcing the
new projects will be much reduced in future. The government organizations and PSU had decided to
give more domestic projects to TCS which is positive strategy.

ECONOMIC:
The Steady fluctuation in the International market and the fluctuation in the country’s currency rate
are considered to be the major negative influences. The Global meltdown which paused the IT’s
vigorous growth had reduced the IT business internationally. But even then the TCS and other firms
where managed to maintain their breakeven profits. The Domestic Markets had grown by 20% and
approximately reached USD 25 billion in 2009-10 which was estimated by NASSCOM which is an
advantage for the Indian companies in order to maintain the equilibrium. The crash in the Real estate

17
market is also considered as one of the advantages for the companies as they can buy sites for new
branches for lesser rates and the reduction in the Rental costs. The rapid increase in the complexities
in IT Industry, the new innovative services and products from competitors. The new competitors
entering the IT market is not a very big threat but also to be taken in account.

SOCIAL:
English is taken as the official language of TCS which made the organization to make the business
dealings with the English speaking nations like US and Western Europe. The manpower available in
India is an added advantage for the Indian IT firms. The availability of Technicians in India is bit
more than the resources available to the other countries. India is going to lead the next twenty years
of spam for holding the highest working population globally, which is a major advantage for all the
IT companies. The recent job cuts in US and other European countries where TCS widen their
business boundaries which lead to give new job offers to the native peoples, which created a soft
bond towards the company. The availability of high quality manpower globally, the frequent and
rapid transform in consumer lifestyles, the improvement in the relationships between the clients.
Technological:
India is considered to be a well developed country in the telecommunication field which provides the
lowest call rate(1-2 US cents)which makes Indian firms like TCS to thrive high in the field of BPO,
as the core of these business is to communicate among customers and company representatives. India
holds the largest population with mobiles and an average population expected to have the subscriber
base of 503 million the end of 2010. TCS holds its global head quarters in India which has the
highest telephone network after china.TCS is much more concentrating in the next generation on
wireless which the global technology is attracted towards that.
Strategic Partners
• Microsoft - Global System Integrator Partner
• IBM - Global System Integrator Partner\
• Oracle - Global System Integrator and Global Certified Advantage Partner
• SAP - Global Consulting Partner
Growth Engine Partners
• Siebel - Consulting Partner
• SUN - System Integrator Partner, GSS Partner
• BEA - TCS is BEA’ Strategic Partner
• Web Methods - Global System Integrator, Preferred Offshore Partner

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LEGAL:
IT firms in India is frequently facing the legal issues from the employees and other mutual
competitors, Each Indian IT Company is extended their boundaries globally and have their own
global HR policies, all the IT companies including TCS have undergone the issue of legal bonding
made to make the employee to stick into their companies for long term which is an negative aspect
on TCS. Except in US TCS is getting tax benefits globally.
\
Environmental
The Environmental concern of TCS shoots from the Tata Group which is also added in the “Code of
Conduct”. TCS considers the change in the climate is considered as the main aspect which affects the
economic stabilities. TCS is much more concentrated on the environmental issues like global
warming, energy utilization, water consumption and etc.(Ariandam, 2007)

19
REFLECTION:

One lesson that can be learnt from TCS is that large corporations are never out of the limelight,
even when conducting business in developing countries many thousands of miles from global
headquarters. Public concern over multinational (mal)practice has grown in recent years, and as such
any large company must be prepared to take full responsibility for its actions and be held fully
accountable at all times.

As such, TCS knows how to treat its protestors and the media. While the allegations remain
unproven, it seems that the company is understandably acting defensively. However, a refusal to
accept that there is a problem, or to take on board what the protestors are saying, might ultimately do
the TCS brand more harm than a CSR programme does good. Which leads to the final issue arising
from this case study, and that is the nature of “corporate social responsibility.” TCS India’s “after-
profit” initiatives are undoubtedly serving poor communities and benefiting many people. Yet there
is still great dissatisfaction regarding the company’s “before-profit” behaviour, whether the
allegations are valid or otherwise. Indeed, the manner in which a company makes its money is still
more important to people in the vicinity of a plant than how the company spends or reinvests its
profits later. Therefore CSR might be better understood as charitable after-profit investments only
when before-profit policy and practice is environmentally, and socially, responsible.

Today world is technology renounced world and all the things have its advantage and disadvantage
side by side in action but as I am employee of TCS and much flourish by globalization as it take
over or have joint venture,alliances with many globalize company.

20
CSR is duly done by TCS nationally as well as internationally that influence many other
organization to take a social responsibility and it follows its own and government issue for the
welfare of society.
This is the main reason why I have chosen TCS as my company because I can learn much
responsibility toward society and to take the any firm to its highest level.

CONCLUSION

This described how innovation in action can be a win-win situation for all parties in the network.
However the benefits of global cooperation and co-innovation have been barely scratched. While
attempts by TCS to develop a client driven but open and uncontrolled innovation network has no
doubt been commendable, many argue that a linking together of all regional and corporate networks
into a truly unique and global giant network could be the holy grail of innovation network
development. This would be similar to how linking together of all information networks led to the
formation of the World Wide Web. However, many questions on the sustainability and management
of such a vast uncontrolled network towards delivery of the perceived advantages, remain.But one
thing is for sure, that we should brace ourselves for a future revolution in global innovation.

21
REFERENCES

Anil, 2005. TCS committed to CSR, says company report. Business Standard.
Ariandam, D.C., 2007. TCS Enviourmental stratagies. Business outlook .
Chandra, D.S., 2009. In Corporate Governance: Codes Systems. PHI Learning Pvt. Ltd.
Chandrasekaran N., 2010. Globalization Testing Services. [Online] Available at:
http://www.tcs.com/SiteCollectionDocuments/Brochures/HiTech_Brochure_Globalization
_Testing_Services_09_2010.pdf.
Chandrasekaran N., 2011. About us. [Online] Available at: http://www.tcs.com/.
Chandrasekaran N, 2010. Annual Report 2009-2010. [Online] Available at:
http://www.tcs.com/investors/Documents/Annual%20Reports/TCS_Annual_Report_2009-
2010.pdf.
Gerry Johnson, K.S.W., 2008. In P. Education, ed. Exploring Corporate Strategy. 7th ed.
Kavita, S., 2009. Global netwotk delivary model. In Organizational Behaviour. Pearson
Education India.
Richa, B., 2010. Tata Consultancy Services global alliance & patnership.
Satyaprakash, S., 2008. TCS form strategic alliance. Economic Times.
Sk, M., 2010. Responsibility For Business in Ethics. In Ethics In Business & Corp
Governance. Tata McGraw-Hill Education.
TATA, 2010. TATA Code of Conduct. [Online] Available at:
http://www.tcs.com/SiteCollectionDocuments/About%20TCS/TCS_Associates_Code.pdf.
TCS, 2010. Corporate Sustainability. [Online] Available at:
http://www.tcs.com/about/corp_responsibility/Pages/default.aspx.

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TCS, 2010. Thunderhead and TCS Form Global Strategic Alliance. [Online] Available at:
http://www.tcs.com/news_events/tcs_news/Pages/Thunder-head-TCS-Form-Global-
Strategic-Alliance.aspx.

APPENDIX 1
LEARNING LOG

23
Sr. Date of What was What was I What have I How will I
No. event The Expecting to Learnt? Apply this
development learn? learning?
activity?
th
1 16 The Cultural Organizational International cultural
culture, cultural factors and problems.
March Environments behaviour
2011 Facing
Business
2 17
th
The Organizations follow
Political Political and legal
the political and legal
factors which affect
March and Legal the business. assessment according I have enlighten
2011 Environments to geographic the PESTLE in
variation. this assignment
Facing which TCS has
Business implemented in
different
th
3 17 The Economic analysis Many economic countries.
and consequences of issues, including
March Economic taxes, regulations and
economic change
2011 Environments trade, affect the
business
Facing environment.
Business
th
4 18 Globalization Globalization of the FDI, Global ethical After
organization issues, Corporate globalization
March and Society Social Responsibility market share,
2011 reputation,
outsourcing
increased of TCS.
Ethically TCS is
strong and social
responsible.

24
Sr. Date of What was What was I What have I How will I
No. event The Expecting to Learned? Apply this
development learn? learning?
activity?
th
5 18 International Trade theory of 10 theories of Not covered in this
international trade, international trade. assignment.
March Trade and product life cycle,
2011 factor mobility mobility theory
theory.
rd
6 23 Government Government policies Government role in Not covered in this
and effects. influencing assignment.
March influence on international trade.
2011 trade
th
7 24 Cross- Economic WTO and major Not covered in this
integration, regional trading assignment.
March National groups
2011 Cooperation
and
Agreements.
th
8 25 Global Foreign exchange Type of market and Not covered in this
and market Foreign exchange assignment.
March Exchange trading process
2011 Market

25
26
Sr. Date of What was What was I What have I How will I
No. event the expecting to learned? apply this
development learn? learning?
activity?
th
9 25 The International Exchange rates and Not covered in this
monetary firm and related factors assignment.
March Determination exchange rate.
2011 of Exchange
Rates
th
10 30 Country Risks Scanning and Not covered in this
evaluating risks assignment.
March Evaluation
2011 and Selection
th
11 30 Export and Export and Import Strategies, brokers Not covered in this
and its factors and technology. assignment.
March Import
2011 strategies.
st
12 31 Direct Modes of Joint venture, TCS has done
international alliances and some important
March Investment business collaboration. alliances which
2011 and increase its
business.
collaborative
strategies.
st
13 1 April The Organization Structure type and Not covered in this
operation and culture. assignment.
2011 Organization structure
of
International
Business

27
28
Sr. Date of What was What was I What have I How will I
No. event The Expecting to Learned? Apply this
development learn? learning?
activity?
th
14 6 Marketing Marketing strategies Marketing mix Not covered in this
and orientation assignment.
April Globally
2011
th
15 7 Global Strategy of supply Control and sourcing Not covered in this
and chain assignment.
April Manufacturing
2011 and supply
chain
management
th
16 7 Human HR management Expatriates and Not covered in this
functions and functions assignment.
April Resource importance
2011 Management
th
17 8 Strategic Business level, Importance and Not covered in this
international, working of strategic assignment.
April Choice evaluative, choices.
2011 innovation

29
Sr. Date of What was What was I What have I How will I
No. event The Expecting to Learned? Apply this
development learn? learning?
activity?
th
18 13 Strategy in Processes, Strategy in action is Not covered in this
resourcing, practice, concerned with assignment.
April Action Changing, ensuring that
2011 structuring, strategies are
working in practice.

th
19 14 Corporate Importance and Working of corporate TCS has effective
practices. governance corporate
April Governance governance which
2011 has made it global
leader.

30
APPENDIX 2

CORPORATE GOVERNANCE
Board of Directors
All departments of the Company schedule their work plans in advance, particularly with regard to
matters requiring consideration at the Board/Committee Meetings. All such matters are
communicated to the Company Secretary in advance so that the same could be included in the
Agenda for the Board/Committee Meeting
Post meeting follow-up mechanism:
Important decisions taken at the Board/Committee Meetings are promptly communicated to the
concerned departments. Action Taken Report on decisions/minutes of previous meetings is placed at
the succeeding meetings of the Board/Committee for noting..

Audit Committee
(i) The Audit Committee of the Company is constituted in line with the provisions of Clause 49 of
the Listing
Agreements with the Stock Exchanges read with Section 292A of the Companies Act, 1956.
(ii) The terms of reference of the Audit Committee are broadly as under:

• Overview of their company financial reporting and the disclosure of its financial information
to ensure that the financial statements reflect a true and fair position and that sufficient and
credible information is disclosed.
• Recommending the appointment and removal of external auditors fixation audit free also
approval for payment for any other services.
• Discussion with external auditors before audit commences, of the nature and scope of audit as
well as post-audit discussion to ascertain any area of concern.
• Reviewing the financial statement and draft reports audit report including the quarterly half -
yearly financial information
• Reviewing with the management the annual financial statement before submission to the
board

31
Focusing primarily on:
➢ Any changes in accounting policies and practices;
➢ major accounting entries based on exercise of judgment by management;
➢ qualifications in draft audit report;
➢ significant adjustments arising out of audit;
➢ the going concern assumption;
➢ compliance with accounting standards;
➢ compliance with stock exchange and legal requirements concerning financial statements;
➢ any related party transactions as per Accounting Standard 18

• Reviewing the company financial and risk management policies.

• Disclosure the contingent liabilities.

Remuneration Committee
The broad terms of reference of the Remuneration Committee are as under:
• To the approval the annual remuneration plan of the company.
• Approve the remuneration and commissionincentive remuneration payable to the Managing
Director each financial year.
• Approve the remuneration and annual performance bonus payable to the chief financial
officer and the Executive Vice Presidents of the Company for each financial year;

Shareholders/Investors Grievance Committee

The Company has always valued its customer relationships. This philosophy has been extended to
investor relationship and an Investor Relations Department (IRD) was set up in June 2004, prior to
the Company’s Initial Public Offer of shares. The IRD focuses on servicing the needs of investors,
analysts, brokers and the general public.

Other Committees
1. Ethics and Compliance Committee:
In terms of the Company’s Code of Conduct for Prevention of Insider Trading and Code of
Corporate Disclosure Practices (Insider Trading Code) to be followed by the Directors, Officers and
other employees, the Company has an Ethics and Compliance Committee of Directors. The

32
Committee considers matters relating to the Insider Trading Code and also considers matters relating
to the Company’s Code of Conduct (CoC).

2. Bank Account Committee:

The Company has a Bank Account Committee of Directors to approve of the opening and closing of
bank accounts of the Company and to authorise persons to operate the bank accounts of the
Company.

3. Nominations Committee
The Nominations Committee is responsible for making recommendations regarding the composition
of the Board and in this regard shall identify Independent Directors to be inducted to the Board and
take steps to refresh the composition of the Board from time to time.

4. Executive Committee:
The Company has an Executive Committee of Directors. The Executive Committee’s role covers a
detailed review of the following matters before these are presented to the Board:

➢ Business and strategy review.

➢ Long term financial projection and cash flow.
➢ Capital and revenue budgets and capital expenditure programme.
➢ Acquisition divestments and business restructuring proposal.

5. Risk Management Committee:

The Risk Management Committee is responsible for advising the Company on foreign exchange
matters and framing the broad guidelines for investment of surplus funds of the Company

Disclosures
The Board has received disclosures from Key Managerial Personnel relating to material, financial
and commercial transactions where they and/or their relatives have personal interest. There are no
materially significant related party transactions of the Company which have potential conflict with
the interests of the Company at large.

33