Anna Marissa Page

1722 Yosemite Dr Milpitas Ca, 95035

Cell: (408) 621-3761
Home: (408) 946-4687
Email: ap516046@westpost.net
Objective:
Seeking a position as a Front Desk/PBX Operator, Reservation & Night Audit
where I can be most effective
Education:
Foothill College, (General Education) Los Altos, Ca.
De Anza College, ( Paralegal Certificate) Cupertino, Ca
Foothill College, ( Real State ) Loa Altos Ca.
Working Experience:

April 2007 Holiday Inn Express: 2700 W. El Camino real, Mt View, Ca 94040
Present Front Desk/Night Audit/Reservation/ PBX Operator
: Check out guest/Check in guest
: Familiar with IHG Opera System
: Settle credit cards from Opera over to Protobase
: Cashiering, credit cards settlement,
: Check for any charges then refunds
: Run Credit Limit, fix over-credit limit
: Bucket Check, compare to registration cards in bucket:match name and room #
: Verify eligibility for any zero room rates
: Print list of PC member and make breakfast coupons, get ready for gift basket
s
: Print downtime report, short batch for emergency
: Print folio for PC member upon check out
: Set up Breakfast room and make breakfast
: Print All departures and Arrivals

November 1993 Macys 300 Stanford Shopping Center Palo Alto, Ca

Present Sales/ cashier
:Month-end review and analysis with various divisions to ensure accurate financ
ial
Process Completed
:Originating, posting, analyzing monthly journals
:Prepare deposit
:Read and Respond to Pamail
:Review ending balances to determine if change order needed
:Prepare basic mix fund for 150 registers for the next day
:Distribute basic funds to 150 registers
:Balancing on Pc
 :Balancing sheet reconciliations
:Spreadsheet preparation, analysis and maintenance as assigned
:Inventory tracking and analysis
:Makes copies. Order supplies, faxing
June 2008 Holiday Inn Express: 300 Constitution Dr. Livermore Ca, 94551
On Call Front Desk/Reservation/PBX Operator
: Read log book, make sure everything is ready before guest check in
: Print PC members, Pre block keys make sure its ready upon arrival and gift b
askets
: Check out guest and check back in
: Making reservations
: Help guest with there needs.
: Ans. Phones and direct them to the right department
: Help guest with there needs
: Print downtime report, short batch for emergency
: Bucket Check, compare to registration cards in bucket: match name and room#
: Assists guest in understanding and settling their accounts
: Assisting Supervisor with their task
: Print Credit limit, fix over-limits
Reference upon request: