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10 Horizon Hill
Newnan, Georgia, 30265
(770) 304-1608

Detail-oriented Technology Professional accelerates technological processes thro
ugh professional and academic experience across a multitude of computer operatin
g systems and hardware support. Results-oriented team player impacts service de
livery through facilitating project completion within daily deadlines, forging p
ositive client relationships, and creating and implementing efficient administra
tive procedures. Delivers exemplary customer service, superior work ethic, and
outstanding analytical problem-solving skills. Trained in:
* Dreamweaver CS4
* Fireworks CS4
* Flash CS4
* ActionScript 3.0 & 2.0
* Graphic/Web Design
* Microsoft Office
* PC Architecture
* Laptop Configuration
Web Design, 2009
* Acquired XHTML/CSS skill-set through designing a five-page website.
* Attained experience with Dreamweaver CS4 and Fireworks CS4 through interactive
website implementation.
* Created and implemented a 60-second, fully-animated project.
GIBBS COLLEGE, Montclair, New Jersey
Certificate in Network Administration, 2003
* Achieved Deanâ⠬⠢s List recognition.
* Analyzed and repaired desktop computer systems, installed and configured hardw
are, partitioned hard drives, and installed operating systems.
* Gained fundamental experience across network architecture and topologies, and
network operating systems including Windows NT/2000 and Novell Netware.
CEGEDIM DENDRITE, Piscataway, New Jersey, 2001 - 2006
Configuration Technician
* Expedited daily Enterprise-level support encompassing Windows XP end-user conf
iguration on IBM T Series laptops, achieving daily deadlines for Pfizer Pharmace
uticals clientele.
~ Executed daily data backup and restore on returned laptops through conducting
astute analysis, full-spectrum virus scans, troubleshooting, and data folder iso
lation; uploaded data to the file server.
~ Articulated configuration discrepancies and issues to management.
~ Achieved configuration objectives and administrative initiatives within an ind
ependent scope.
* Originated and managed remote security login accounts for Pfizer field represe
* Maximized daily reporting and documentation through updating user account spre
adsheet and maintaining large-scale daily laptop request log.
* Restructured and managed software inventory control by developing and implemen
ting an Access database.
~ Optimized quarterly inventory control through managing inventory on laptops, h
ardware, and peripherals.
* Oversaw CD media replication and virus protection on Windows-based industrial
CD burner.
* Downloaded FTP data files in alignment with large-scale configuration projects
PUBLIX, Newnan, Georgia, 2009 - Present
* Maintains inventory control and adjusts stock levels through diligent scanning
and tracking discrepancies.
WAL-MART, Newnan, Georgia, 2008 - 2009
Customer Service Associate
* Managed inventory control and daily back-stock inventory through scanning and
precise counting.
* Coordinated and delegated daily responsibilities across staff.
* Forged positive customer relations through providing product assistance and co
mmunicating with management on product deliveries.
LINENS-N-THINGS, Newnan, Georgia, 2007 - 2008
Customer Service Associate
* Delivered optimal customer service through daily customer interface and commun
icating best possible product options in alignment with customer objectives.
* Managed stock levels, processed online orders, and liaised between adjacent st
ores on product availability.