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BPO SOLUTIONS
Software Solutions 16
- Enterprise Resource Planning
- Customized Software Development
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CONTACT
CENTERS
‘Best BPO/Call Center 2008’
Ovex has extensive experience in hosting and managing both
Be it an In-bound requirement or
domestic and international outsourced Contact Centers.
an Out-bound project, Ovex
Presently, Ovex is delivering its services to a number of
exceeds expectations with its SLA
clients from various business verticals.
driven approach and was awarded
Some of our CONTACT CENTER SERVICES include: ‘Best BPO/Call Center’ by P@SHA
(Pakistan Software Houses
Voice Services Association)
Inbound | Billing | Sales Activation | Complaint
Management | Information Helpline | After Sales Support ‘Best in Operational
| Order Taking | Customer Feedback
Excellence 2009’
Outbound | Lead Generation | Collections | Appointment
P@SHA also awarded Ovex the
Setting | Retention/Win-back | Informatory Calls
‘Best in Operational Excellence’
Inbound/Outbound | Optimization (Cross-selling & Up-
for having consistently met
selling) | Direct Response (Media & Correspondence) |
stringent performance
Basic Sales Transactions
parameters and standards
Non-voice Services
Email Correspondence | Live Chat | Data Entry
Multi-site Facilitation
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Some features of our award winning service model are as follows:
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IT
OUTSOURCING
Ovex’s IT Outsourcing Solutions deliver effective, quality end-user Is your Helpdesk part
support services for small, medium and large enterprises. These
of your IT strategy? If
services empower customers by allowing them to focus on their core
business instead of technology support and management issues.
not, here’s why it
should be;
Our KEY IT OUTSOURCING SOLUTIONS include the following:
Effective Helpdesk support
Helpdesk Services services are crucial to your
Call Management Tracking, Reporting & Resolution | business and the success of
Hardware Support: Laptops, Desktops, Printers, Monitors & your organization.
PSDs | Software Support for MS OS (Boot/Crash/Freeze etc.),
MS Office Suite, Third-party Applications, Proprietary The lack of focus on this
Applications | Network Connectivity Support for VPN, critical part of your business
Network Administration, Account Management, Login & can result in unhappy end-
Connectivity issues resolution | Email users, a negative image of
(Setup/Removal/Archiving/Retrieval) | Utilities | Field Engineer your IT organization,
Support excessive IT infrastructure
support costs and
Remote Desktop Management Services (RDMS) significant impacts to your
Asset Administration | Software Compliance | Asset Discovery, overall performance by
Management & Distribution | Patch Distribution & requiring additional
Management | Virus Remediation & Protection | Data resources at second & third
Restoration | Online Backup | Service Request Management | levels to mitigate the
Remote Support & Access | Hardware Break/Fix | Virus inefficiencies and lack of
Contingency Planning First Call Resolution (FCR) at
the Helpdesk.
Blackberry Support Services
Assisting in presales meetings as Technical Support | Assisting
in IT Environment Evaluation for Blackberry Enterprise Server
implementation | Providing training on Servers, Services &
Applications | Supporting and educating end-users to the Ovex can efficiently manage
potential of their Blackberry devices | Assisting client Contact your growing IT demands
Centers with troubleshooting and technical queries |
Extensive Report Generation: Daily/Weekly/Monthly/Quarterly
| Handling the Return Merchandise Authorization (RMA)
process | Software up-gradation, Third-Party installations,
patch updates, data transfer & basic configurations
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Features of Ovex’s Service Desk Model are as follows:
Core Benefits:
24*7*365 availability
Reduced cost of IT support and improved IT operations and efficiency
Leverage of Ovex Enterprise Class Technology Infrastructure
Skilled and experienced staffing
Improved IT image and increased end-user satisfaction
Reduced impact of internal turnover of IT support personnel
Off load of Level 1 and Level 2 and off-hours support to better utilize internal resources
Diversified industry experience in providing reliable managed services in complex environments
Fully integrated and scalable services easily tailored to customer requirements
Call and Root Cause Analysis by product, application, department or employee group
Predictable & Manageable Services Based on Industry Best Practices
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ACCOUNTING
OUTSOURCING
Ovex Technologies offers Accounting Outsourcing When to Outsource Accounting?
that comprises of a full range of services, including
core processes, MIS and compliance. - Do you spend weekends and evenings
trying to “catch up” on your
Core Accounting Services
company’s accounting?
Accounts Receivable | Accounts Payable | General
Ledger | Collection & Billing | Payroll Processing | - Is your monthly financial information
Document Management | Complete Book keeping & accurate?
Data Entry - Is it difficult to find or keep a
competent bookkeeper?
Reporting & Management Information Systems
Preparation of Financial Statements as per IFRS, - Do you need more accounting
Companies Ordinance (Pakistan) and US GAAP | assistance but can’t afford a full-time
Budgeting, Forecasting & Variance Reporting | Cash
controller?
Management and Cash Flow Reporting | Inventory
Management | Financial Analysis | Customized MIS - Do seasonal rushes overwhelm your
*All analysis is based on information available in the public domain
accounting staff?
- Do you turn down special accounting
Regulatory & Contractual Compliance
Corporate Returns* | Income Tax Returns* | Sales Tax projects because you don’t have the
Returns* | Contract Reviews staff to support them?
*As per Pakistani Laws.
- Do you require instant information for
effective decision making?
It's all about focus. Let Ovex focus on the details, so you can focus on the things your company does
best. Our Finance and Accounting Outsourcing services deliver the highest level of professionalism,
accuracy, timeliness, and quality.
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- Accounting is an essential function in every company, routine tasks such as accumulating data,
managing the back office and dealing with back office issues take up valuable time and resources.
Outsourcing these functions allows you to focus on your core business
- Our Accounting Services provide management the information required to better direct business,
whilst providing greater control and improved efficiency over the company's vital records and
security
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Multiple Accounting Platforms to Suite your needs
In line with your unique business needs, we have adapted industry leading platforms to augment our
accounting services for businesses of all sizes. For small to medium businesses we use QuickBooks
Solutions. This is quick, secure and cost effective. For medium to large scale businesses, we have adapted
Microsoft Dynamics GP to provide a robust, secure and reliable medium for bookkeeping, reporting and
analysis to effectively monitor analyse and plan financials. These platforms easily assist in providing a
snapshot of the business without having to wait until the books are closed. With built-in internal controls
you can monitor audit trails for the accountability and oversight required by Sarbanes-Oxley legislation.
Standard business metrics allow managers to easily determine the real-time financial health of the
organization while sitting anywhere in the world.
The OVEX Way: Having remote access to your data does not mean you get to deal with machines – we
take you personally. Once on board you would be assigned a dedicated manager with his team to address
any issues personally. In addition to our focal person you would also have access to the vast expertise of
senior financial professionals. Your satisfaction is our satisfaction – Let us help in steering your business
towards sustained growth.
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DATA
MANAGEMENT
Our Data Management solutions allow you to enhance Why is Data Management
data quality for effective mining, enable increased
important for you?
tracking and reporting capabilities and improve data
integrity and oversight for your business.
- Data Redundancy: Each system,
application and department
Our DATA MANAGEMENT SERVICES include:
within an organization collects
its own version of key business
Data Entry, Cleansing & Aggregation | Data Validation | entities, thus leading to
Data Enrichment | Data Acquisition | De-duplication | redundant and poor quality
Duplication | Taxonomy | data
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MEDICAL BILLING
& TRANSCRIPTION
Happy customers
Medical Billing
Medical Transcription
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The ADVANTAGES you need
Improved Revenues: State of the art work flows and simplified solutions with increased revenues and
fewer denials
End to End Transparency: 24-hour access to all reports and patient data, so you can stay on top of your
financial and health records
HIPAA Compliance: All processes are designed to be HIPAA compliant and ensure confidentiality and
data integrity to meet market standards
Coding Accuracy and Clean Submission: Maximum productivity with minimum QA score through
layered quality control ensures improved and accelerated cash flows
Account Reporting: A dedicated account manager ensures that you stay updated with all billing
activities through daily, weekly and monthly reports
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REVENUE CYCLE
MANAGEMENT
Ovex’s state of the art Revenue Cycle Management Solutions are designed to meet all present
standards of your insurance and patient billing needs. Flexibility of our service offerings allow
customers to personalize them based on the needs of their specialty and size of their business from
individual and small practices to large group of physicians.
Charge postings
Paper and Electronic submissions
Rejection handling at both clearing houses and payer level
Primary and secondary billing and resubmissions
Timely and efficient insurances follow-up
Payment postings from paper Explanation of Benefits (EOB) and also form Electronic
Remittance advise (ERA)
Worker compensation and No-fault billing
Patient Statement Cycling
Daily, Weekly, Monthly and Quarterly reports
Intelligent billing and improved payments with standard days for your cash returns
Timely processing and submission of claims typically within 24 hours
Reduced denials and same day re-submission after necessary protocols
Timely appeal writings and consistent follow ups
Efficient escalations and reporting
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OVEX INFRASTRUCTURE
SOLUTIONS
Benefit from Ovex’s
In collaboration with industry leading business partners, Ovex
collaborations for
offers a comprehensive infrastructure solution that makes
maximum business
optimized information sharing and utilization possible. Ovex
impact
Technologies’ Infrastructure solution encompasses a wide range
of deployments for network, server and storage. Some of these - Ovex offers
include: comprehensive
custom designed
Network & Data Center Solutions
business solutions by
Network Solutions leveraging the
Routing & Switching technological
Network Security prowess of Cisco,
VOIP Panduit, F5, Fortinet,
Wireless - WAN (Architecture Design, Implementation & APC & EMC
Maintenance)
Unified Communication (Design, Implementation & Support) - To ensure quality
Integration & Deployment Services Ovex employs
Specialized Network Integration Support certified industry
Fiber & UTP Cabling Solutions professionals to
design custom
Server & Storage Solutions solutions for our
clients.
A complete range of EMC Storage Solutions
IP & Network Storage Solutions
Virtualization & Consolidation
Document Management
Rack Mount & Tower Servers
Hardware Storage Platforms
Full Backup & Recovery
Archiving
Information Security
Infrastructure Consolidation & Optimization
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Our infrastructure services also include:
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OVEX DATA CENTER
SOLUTIONS
Why OVEX – APC* Infrastructure?
Ovex fully integrates Power,
Cooling, Rack, Management, Availability
Security and Services. This on- Highest cooling density available (up to 20kW of
demand architecture allows the cooling per rack)
selection of standardized Redundant design of system eliminates single points of
components to create a solution failure
Hot-swappable modules lower mean-time-to-recovery
through modular and mobile
Factory pre-tested system reduces downtime
configurations. Ovex is available
Proactive management identifies potential
for any IT environment, from problems before they occur
wiring closets to large data Locking enclosures provide a secure environment
centers.
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*American Power Conversion – Strategic Partner with Ovex Technologies Pakistan
OVEX SOFTWARE
SOLUTIONS
Ovex Technologies offers a myriad of Ovex Software solutions deliver
software solutions to help increase exceptional innovation, flexibility and
productivity and boost operational ROI in order to meet your changing
efficiency. We aim to provide our needs
customers with solutions that are
- Ovex combines leading
adaptable, well integrated and cost
effective. technologies with
implementation expertise and
Our Software portfolio includes:
years of industry knowledge
Media CTS is a Web Based scalable application that can be tailored for both small and large
broadcasters and is suitable for all types of operations including terrestrial along with multi-
channel cable and satellite. The product contains all of the features needed to manage a traffic
scheduling and advertising sales operation. The application is modular and it is possible to
purchase only those modules that are required.
The system can be tailored to operate in a range of different environments with support for
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WHY
OVEXTECH?
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VERTICALS
SERVED
Telecommunication
Automotive
Media
Manufacturing
Airlines
Consumer Products
Education
Technology
Healthcare
Pharmaceutical
Energy
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LAHORE
Corporate Office
th
9 Floor, MM Tower
28/A, Block K
Gulberg II
KARACHI ISLAMABAD