MICHAEL W.

DELANEY
1551 Allen Street, Apartment 1, Springfield, MA, 01118
(413) 262-5242
SUMMARY OF SKILLS:
Team leadership and management
Collaborate with colleagues
Meet deadlines and solve problems
Develop productive working relationships
Assign tasks and balance workloads
Excellent writing and computer skills
Interpret policies and analyze data
Proficient with Microsoft Word, Excel, & Outlook
Attention to detail and quality control
Extensive database operation and management
EMPLOYMENT HISTORY:
DOW JONES & COMPANY
200 Burnett Road, Chicopee, MA 01020
(413) 598-4651
FIELD SUPPORT SERVICES SUPERVISOR
MARCH, 2007 - MARCH, 2010
Supervised the weekly processing of approximately $2,500,000 of payroll informat
ion for over 300 Wall Street Journal and Barron's delivery subcontractors nation
wide. Organized staff to meet strict weekly deadlines for payroll data submissi
on. Trained staff to follow payroll processing procedures and update database w
ith most current information. Revised payroll processing quality control proced
ures to increase efficiency.
Served as liaison between Dow Jones field staff, delivery subcontractors, and ac
counts payable department. Accessed accounts payable database to research missi
ng delivery subcontractor payments. Provided clarification of payment status to
field staff and subcontractors. Worked with accounts payable department to exp
edite delivery of outstanding payments.
Managed up to 8 staff. Interviewed and hired 4 staff. Determined appropriate w
orkloads for staff and assigned tasks to meet business needs effectively. Super
vised staff in database operation, report generation, data entry, auditing, paym
ent research, and filing procedures. Organized staff to meet numerous daily and
weekly deadlines efficiently. Completed performance evaluations, maintained st
aff vacation schedule, and approved time slips.
Built effective working relationships with Dow Jones field staff and delivery su
bcontractors. Prepared reports for higher management. Worked with other superv
isors to revise department policies and procedures, address staff issues, and fo
rm strategies for completing assignments. Collaborated with other units to comp
lete tasks effectively.
HAMPDEN COUNTY EMPLOYMENT & TRAINING CONSORTIUM
1176 Main Street, Springfield, MA 01103
(413) 781-6900
MONITORING COORDINATOR JU
LY, 2002 - JUNE, 2006
Conducted monitoring/quality control site visits at approximately 30 HCETC funde
d occupational training providers per fiscal year. Facilitated entrance and exi
t interviews with provider staff to explain objectives and results of site visit
s. Interviewed training participants. Informed provider staff of findings and
completed monitoring reports. Worked with providers to resolve outstanding issu
es within established timeframes.
Reviewed approximately 350 individual training account contract request packages
per fiscal year for accuracy prior to submission to the fiscal department. Cri
tiqued training participant files and database records to confirm compliance wit
h federal requirements. Created and maintained spreadsheet tracking systems to
log the status of records reviewed. Worked with HCETC career counselors to reso
lve outstanding issues within established timeframes.
Revised the "Monitoring & Quality Control Procedures" document for Fiscal Year 2
005. Rewrote policies and revised monitoring tools to reflect federal guideline
s. Created and revised all monitoring/quality control tools, forms, and trackin
g logs used by HCETC and career center staff.
MIS MANAGER (PROMOTION)
MARCH, 1999 - JULY, 2002
Managed up to 5 staff in the operation of a statewide database used by HCETC and
its state-level oversight agency.
Created internal quality control systems for the receipt and distribution of pap
erwork and reports. Resolved data discrepancies raised by staff and approximate
ly 30 training providers. Trained new staff in all procedures and provided tech
nical assistance to training providers as necessary.
Supervised data entry by staff. Generated standard and customized reports for v
arious funding sources according to federal regulations. Distributed reports to
various departments.
ON-THE-JOB TRAINING SPECIALIST
AUGUST, 1998 - MARCH, 1999
Marketed qualified training participants to area employers for full-time, HCETC
subsidized on-the-job training positions. Worked with employers and participant
s to develop training contracts that satisfied state and federal requirements.
Conducted monthly site visits to monitor the progress of participants employed t
hrough on-the-job training contracts. Submitted detailed site visit reports and
monthly participant status reports to executive director for approval. Approve
d and processed training invoices submitted by employers. Created and maintaine
d a spreadsheet tracking and reporting system for participants.
COMMONWEALTH CORPORATION
The Schrafft Center, 529 Main Street, Boston, MA 02129
(617) 727-8158
PROGRAM MONITOR
NOVEMBER, 1997 - AUGUST, 1998
Conducted program and compliance monitoring site visits of 16 statewide occupati
onal training providers funded by Comm. Corp. Facilitated entrance and exit int
erviews with program staff to explain objectives and results of site visits. Us
ed monitoring tools to evaluate samples of participant files.
Prepared written monitoring reports according to established specifications. Pr
ovided technical assistance to program staff regarding monitoring recommendation
s.
Completed desk audits of information prior to site visits and developed summarie
s of findings based on funding requirements and program objectives. Developed m
onitoring tools by reviewing federal regulations for measurable performance and
record-keeping requirements.
BOSTON REDEVELOPMENT AUTHORITY/JOBS & COMMUNITY SERVICES DIVISION
43 Hawkins Street, Boston, MA 02114
(617) 635-3342
PLANNER (PROMOTION)
JANUARY, 1996 - OCTOBER, 1997
Produced the Fiscal Year 1997 Request For Proposals Document (RFP) and the Fisca
l Year 1998 Job Training For Boston Latinos RFP. Presented RFP's to approximate
ly 40 potential bidders during bidder's conferences, and provided written confer
ence clarification points.
Read and scored proposals submitted for federal and state grant funds. Recommen
ded proposals based on agency goals and RFP requirements. Recruited and trained
consultants to assist in the proposal review process, and facilitated proposal
reader wrap-up sessions. Participated in internal funding decisions and present
ed JCS funding recommendations to the Boston Private Industry Council (PIC) for
final approval.
Prepared the Fiscal Year 1997 & 1998 Two-Year Plan for federal grant funds. Del
ineated goals and priorities for approximately 20 federally funded training prov
iders, an overview of the area economy and labor market, populations to receive
services, and performance objectives and accountabilities.
SENIOR CONTRACT ADMINISTRATOR (PROMOTION)
JANUARY, 1995 - JANUARY, 1996
CONTRACT ADMINISTRATOR
FEBRUARY, 1992 - JANUARY, 1995
Monitored the use of federal and state grant funds by approximately 20 training
providers per fiscal year as stipulated by their contracts with JCS. Ensured th
at adult basic education, prevocational skills training, and occupational skills
training providers complied with contract terms and maintained necessary docume
ntation of services rendered to economically disadvantaged Boston residents.
Conducted monthly performance analyses, desk reviews, and quarterly site visits,
and provided technical assistance to training providers. Oversaw contract amen
dments and initiated corrective action procedures. Collaborated with fiscal dep
artment to approve budgets and to authorize and process invoices for payment. W
orked with computer services department to ensure that training providers entere
d correct programmatic data into database.
Read and scored approximately 25 proposals submitted for federal and state grant
funds per fiscal year. Recommended proposals based on agency goals and RFP req
uirements. Facilitated the execution of contracts within established time frame
s.
EDUCATION:
FAIRFIELD UNIVERSITY
North Benson Road, Fairfield, CT 06430
(203) 254-4000
BACHELOR OF ARTS, POLITICAL SCIENCE
MAY, 1991