Leslie vongprathoum

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9531 State Highway 151 #2205
Home: 210-643-4943
San Antonio, Texas 78251
E-mail: lv54f116@westpost.net
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Engaging top performer with a high drive for success. Adept at remaining focused
and calm in fast-paced, demanding environments. Strong communicator with clear,
convincing presentations to diverse individuals and groups. Facilitate open exc
hange of ideas to maximize profit and services. Excellent organizational and int
erpersonal skills provide foundation for core service focus. A hands-on team mem
ber and critical thinker who can quickly learn new systems, develop useful exper
tise, and deliver significant contributions. Superior ability to concurrently ma
nage numerous projects while meeting rigorous performance standards and demandin
g schedules.
PROFESSIONAL STRENGTHS
Operations Management
Profit and Loss Control
Relationship Management
Budget Planning Business Development
Marketing
Strategic Planning
New Product Introduction Service Management
Project Management
Inventory Control
Contract Negotiation
SELECTED ACHIEVEMENTS
* Planned and managed the operational details of diverse business and social eve
nts for a high profile restaurant. Created marketing plan and made presentations
to targeted referral sources. Utilized innovative sales and service techniques.
Negotiated contracts and developed relationships with clients. Directed service
staff on set-up logistics and event execution. Gathered client feedback to dete
rmine strengths and opportunities to improve services. RESULT: Increased direct
referrals by 30% in four months. Contributed $40,000 in event revenue in one qu
arter. Secured and extended market visibility for the business.
* Directed sales and profitability of high-image full service restaurant that ac
commodated up to 200 guests. Hired, trained, and managed a 35-person staff. Orch
estrated recipe and menu development based on observed guest trends/preferences
and seasonal considerations. Established relationships with vendors and negotiat
ed best prices on extensive inventory. Developed standardized policies and proce
dures including employee handbook, application forms, operational checklists, jo
b descriptions, and incentive programs. Utilized a high degree of diplomacy to r
esolve customer problems with minimized negative impact. RESULT: Generated $800,
000 in annual sales. Recognized for a cultivating long term, stable staff operat
ing with a team philosophy.
* Produced and managed sales leads for a national mortgage lender. Built relatio
nships with diverse clients through inbound and outbound calls. Communicated rou
tinely with managers and team leaders. Evaluated loan requests to determine comp
liance with approval guidelines. Identified problems and developed win-win solut
ions to overcome customer objections. RESULT: Delivered $3 million in loan volum
e in first six months in the industry. Ranked as the third highest sales perform
er. Maintained strong revenue gains despite a fiercely competitive and declining
market.
* Targeted prospective clients at multiple business and social events for the la
rgest adult beverage distributor in the San Antonio market. Gathered information
on customer product acceptance for evaluation by sales and marketing teams. Fac
ilitated execution of promotional campaigns and responded to numerous customer r
equests. Conducted regular feedback sessions with customers regarding experience
s with the products and services. RESULT: Maintained and extended the brands and
market visibility for the company.

PROFESSIONAL EXPERIENCE
WILDFISH SEAFOOD GRILLE, San Antonio, Texas 2009 - Present
Sales Event Coordinator
ZUNI GRILL RIVERWALK, San Antonio, Texas 2008 - 2009
Manager
COUNTRYWIDE HOME LOANS, Plano, Texas 2008
Loan Consultant
SILVER EAGLE DISTRIBUTORS, L.P., San Antonio, Texas 2005 - 2008
Marketing Representative

EDUCATION
Bachelor of Arts, Communications, Public Relations Concentration, University of
Texas at San Antonio

COMMUNITY INVOLVEMENT
Big Sister Volunteer, Big Brothers Big Sisters of South Texas, San Antonio, Texa
s
Meal Delivery Volunteer, Meals on Wheels, Christian Senior Services, San Antonio
, Texas