THERESA A.

COLEY
809 Nixon Road, Union, NJ 07083
Home: 908.687.2533 * Cell: 908.451.2934 * tc5520b4@westpost.net
BUSINESS SYSTEMS ANALYST
History of success building sophisticated reporting solutions
Results-driven, big picture-focused Business Analyst offering extensive experien
ce managing development of reports and metrics to support tactical and strategic
decision making for global corporations. Self-starter, effective at identifying
opportunities for process improvement and managing requirements development, te
chnical specification development, and UAT test planning and execution. Executiv
e relationship manager with a successful track record managing key client relati
onships and building strong working partnerships with internal C-Level leadershi
p that facilitates multi-term planning. Core Competencies Include:
* Full Life Cycle Project Management * Requirements Development * Test Planning
& Execution * Systems Security * Web Systems Administration * Process Developmen
t * Technical Documentation * Client Relations * Service Agreements * Budgeting
* Business Warehousing (BW) * Business Intelligence (BI) * Ad Hoc Reporting * Pe
rformance Metrics * Staff Training Programs
KEYWORDS: project manager, senior project manager, project director, director of
services, IT director, IT manager, senior IT manager, project consultant, consu
ltant, project consultant, senior consultant, engagement manager, relationship m
anager, e-commerce project manager, technical services director, CIO, CTO, chief
information officer, chief technology officer, QA engineer, QA team leader, dir
ector of QA, quality assurance, quality assurance team lead, quality assurance m
anager, systems analyst, systems engineer, test engineer, testing engineer.
PROFESSIONAL EXPERIENCE
=======================
Chartis Insurance, Berkeley Heights, NJ
Associate Business Analyst; 2006-Present
Serve as thought leader for identification, development, and enhancement of busi
ness critical reporting and metrics used for strategic and operational decision
making. Build and enhance Web-based tools and Web sites with related database sy
stems supporting e-learning, process management, and training. Partner with busi
ness unit leaders to create specialized BW and BI reporting according to rapidly
evolving business needs. Develop business requirements and functional processes
; drive UAT case development and execution.
Key Achievements:
* Reduced and administrative overhead and processing time for reports by automat
ing production runs. Developed standardized procedures with supporting documenta
tion enabling high levels of business continuity.
* Developed and implemented CI Fusion GC Audits Database. Created and implemente
d CI Fusion Employee Training Database used by more than 200 employees. Managed
Web site log as basis for planning and prioritizing
enhancements.
* Served as Business Security Administrator ensuring integration of appropriate
security measures during all phases of during project planning. Liaised with ope
rational leaders to resolve production system security problems.
VERIZON WIRELESS, Trevose, PA, Branchburg, NJ, & Morristown, NJ
Senior Representative; 2006 | Sales Representative; 2004-2006 | Coordinator; 200
2-2006
Managed relationships with retail clients, business clients, and vendors for har
dware order management, fulfillment, and contractual service issue resolution. T
racked hardware shipment status and adjusted account billing for any issues surr
ounding order status, provisioning, delivery, and activation. Processed service
changes and upgrades. Cross-sold products and services; communicated new offerin
gs as part of value added servicing.
Key Achievements:
* Earned Top High Sale Tier Representative Award during 2006 for effectiveness i
n growing premium pricing plan sales through client-centric account management t
echniques.
* Developed MS Excel spreadsheet models used to simplify daily reporting and suc
cess tracking that was adopted across National Accounts business unit.
AT&T, Basking Ridge, NJ, Bernardsville, NJ, & Morristown, NJ
Electronic Billing Manager; 2000-2001
Managed vendor billing performance as contractual administrator. Reconciled disc
repancies ensuring adherence with service level agreements and pricing terms as
primary decision maker to vendor management. Created reporting models; prepared
and delivered performance presentations to executive leadership.
Key Achievements:
* Developed Executive Summary Report detailing electronic billing performance in
concise, logical format.
* Built billing system problem matrix used for issues tracking and remediation p
rogress monitoring.
* Facilitated two teleconferences used as forums for strategic problem-solving b
etween CheckFree and AT&T systems.
Payment Systems Analyst; 1997-2000
Performed systems analysis and created interface agreements for development of s
ystems interconnected with enterprise Measurements Operations Support System (MO
SS). Created reporting and metrics solutions requirements and specifications doc
umentation. Prepared track request for changes to measurement IDs, stored proced
ures, and additions/deletions to legacy reports.
Key Achievements:
* Prepared agreements supporting successful development of business critical sys
tems Event Enactment System, Automatic Bill Payment System, Journals, and Reside
nce Account Remittance Platform.
* Created file layouts for Event Enactment System, BAM, IS&S, and CAB-X using Sc
riptor.
* Prepared Time & Cost estimates for Auto Restrict/Restore Closure for NYL.
*********
~ Advanced through progressively responsible roles with AT&T as Word Processing
Specialist, Budget Assistant, and Billing Analyst ~
EDUCATION AND CREDENTIALS
=========================
Master of Business Administration - 2007
KELLER GRADUATE SCHOOL OF MANAGEMENT, DEVRY UNIVERSITY, Oakbrook Terrace, IL
Bachelor's Degree in Business Administration - 2004
DEVRY COLLEGE OF TECHNOLOGY, Oakbrook Terrace, IL
Master's Certificate in Project Management - Stevens Institute of Technology
Professional Development
Project Management Contracting & Negotiation ~ Project Management Simulating ~ Q
uality for Project Management ~ Project Management Estimating & Risk ~ Project M
anagement Scope, Scheduling, and Cost ~ Human Dimensions for Project Management
~ Project Management using MS Project ~ Problem Solving & Decision Making ~ Basi
c Negotiations: Negotiating to Yes ~ Information Mapping Structured Writing ~ Bu
siness Requirements Interviewing Techniques ~ Data Requirements Analysis & Model
ing ~ Process Quality Management & Improvement ~ IT Requirements Framework ~ Sys
tem & Integration Testing ~ Job Aid Analysis & Design ~ Business Writing ~ Softw
are Development Framework ~ Voice of the Customer
Technical Proficiencies
Platforms: DOS, DMS, MS Windows 9X/ME/XP/Vista, WTS
Tools: ETOS, IE, I2K, Kana, MS Office Suite, MS Project & Visio, NetAce, OnePOS,
SSI, Vision, SAP/BW&BI, Remedy, RAMP
Database: SQL Server 7.0, MS Access