JANNY J WOJDYLAK

5276 Bianca Dr. Grand Blanc, MI 48439

(810)606-8248 jw36fda0@westpost.net
CAREER SUMMARY
An Information Technology Business Analyst professional with twelve solid years
experience in a consulting environment. Able to gather and translate business r
equirements into IT deliverables. Highly collaborative team member with excellen
t verbal and written communication skills combined with interpersonal and confli
ct resolution skills. I also have excellent organizational, time management, pl
anning, and prioritization skills. I am an individual who displays ethics, integ
rity, and character.
PROFESSIONAL EDUCATION
May 1993 - Bachelor of Science in Business
Ferris State University, Big Rapids, MI
PROFESSIONAL EXPERIENCE
Business Analyst/ RTS Administrator / Voice Coordinator
HP formerly EDS - Delphi October 2003 - August 2009 Pontiac & Troy, MI
Supported over 6,000 users for Delphi with Request Tracking System for their Ene
rgy and Chassis, Delphi A & Thermal and Interior divisions as well as Voice Coor
dinator for 7 plants in Dayton and Sandusky.
Provide second and third level support to Delphi users of their applications rel
ated to the processes or related areas within RTS, eRequest & Voice data.
Promote quality and process improvement by improving timeliness of delivery
Provide analytical support on operational and business initiatives.
Interacted with customers to analyze and define business systems.
Handle all high level escalation tickets for Delphi's RTS system.
Involved in user acceptance testing for eRequest for Delphi.
Coordinated and participated in implementations.
Provided user training to all Delphi clients on how to submit tickets for their
requests.
Consistently met high service standards.

Information Associate/Implementation Specialist

EDS-DOW October 2001 - October 2003 Midland, MI
This position was supporting and implementing software on DOW employees IBM lapt
ops. Providing the end users with client to site VPN connectivity to DOW.
Created test cases to check the functionality of the application.
Evaluated new features and functionality available in upcoming releases.
Participated in implementation upgrades and conversion projects.
Investigated and resolved problems on selected software products and standard sy
stems.
Facilitated user acceptance testing with each version of the VPN and test strate
gies with the DOW clients.
Information Associate/Pre-Site Assessment Specialist
EDS - DOW May 2001 - October 2001 Flint, MI
This position was supporting the roll out of Dow's Global Communication Infrastr
ucture.
Submitted documentation and communicated with Dow contact for Latin America
Developed current state analysis to determine initial site requirements.
Gathered business requirements for processes on Dow's website.
Information Associate/Delphi E&C IS&S SAP Implementation
EDS - Delphi July 2000 - May 2001 Flint, MI
This position was working directly with the Delphi customer in the role out of t
he SAP R/3 project for 12 different plants.
Collected detailed information for implementation of SAP.
Worked in Access database over 1300 users.
Supported Delphi client, creating reports, scheduling training.

Business Service Analyst

EDS - GM June 1999 - July 2000 Lake Orion, MI
This position was maintaining quality initiatives throughout the Body Shop of th
e Lake Orion Plant. Working directly with and for the GM client collecting data
.
Analyzed data for the number of vehicles built & produced charts to GM Superinte
ndent for daily meetings.
Error Proofing of all the defects of the vehicles that were built on any given d
ay.

Business Service Analyst

EDS-GM-Saturn March 1997 - June 1999 Troy, MI
This position was working in the Automotive Retail Group - supporting Dealership
s with programming of the sales forms for delivery of vehicles.
Customized EDS software packages for dealerships.
Provide first level support, troubleshoot, and maintain production systems to op
timize performance, resolve problems, and provide timely follow-up on identified
issues.
Sales Consultant
Saturn of Southfield August 1993 - December 1996 Southfield, MI
Consulted with clients on vehicle, processed paper work for delivery of vehicle.