Robyn A.

Batts
5820 NW Aspen Lane
Kansas City, MO 64152
allaboutcomm@aol.com
(816) 213-8724 Profile
Highly motivated, energetic, self-starter with excellent communication, customer
service, and presentation skills. A demonstrated talent and passion for interpe
rsonal communication & sales, coaching for performance, and facilitation of cour
ses. Work History
2/2008-present OD Trainer/Owner All About Communication
* Conducting soft skill, interpersonal communication, coaching, management and l
eadership development courses.
* Coaching all levels of associates and management for performance.
* Consulting/trouble shooting problems to identify gaps in performance, and crea
ting effective plans for improvements in those areas.
* Writing curriculum and leader guides, and customizing courses to fit client ne
eds.
* Providing on-site training and consulting to clients as needed.
* Proficient with Microsoft Office software.
* Developing and conducting training in blended formats/platforms to meet the ne
eds and all learning styles of participants.
* Implementing adult learning theories and techniques into courses for maximum b
enefit to the client.
10/2007-2/2008 Account Manager Cumulus Media Partners
* Prospected for new clients through cold calling, stopping in businesses, recru
iting businesses who may or may not have advertised with Cumulus.
* Met with potential new clients to perform a "Needs Analysis" to better underst
and their business goals, and presented proposed advertising campaigns.
* Created advertising campaigns to help grow clients businesses while staying wi
thin their budgets.
* Worked with the production team to write creative copy, in the form of commerc
ial spots, to suit clients needs and approval in representing their products, se
rvices, and/or business.
10/2006-10/2007 Placement Consultant/Recruiter Spencer Reed Group
* Recruited candidates through cold calling, Internet searches, and leads.
* Interviewed prospective candidates to assess skill level, goals/needs, and mar
ketability.
* Worked with candidates to place them in positions with companies, trying to me
et their needs/goals in salary, location, and benefit packages.
* Marketed services to potential clients in need of top notch candidates, and ne
gotiated rates with clients.
* Matched candidates to clients, striving for a long term win for both parties.
* Followed up with candidates and clients after job placement occurred to ensure
things were going well for both parties.
* Received "TOP Rookie" awards for the months of February, March, July, August a
nd September of 2007 for highest sales performance among peers in production dol
lars.
* Received "TOP Rookie" award for both 1st& 3rdQuarter of 2007 for highest sales
performance among peers in production dollars.
* Received "Sales Award" for May 2007 for outstanding sales performance.
10/1998-10/2006 OD Trainer/Owner All About Communication
* Traveled all over North America demonstrating flexibility and loyalty to clien
t relationships.
* Consulted clients/companies, trouble shooting communication problems within or
ganizations.
* Customized and designed programs to fit client needs.
* Coached clients one-on-one and in groups for performance needs.
* Facilitated educational training workshops and seminars to meet clients needs.
* Followed up with clients to evaluate progress and re-assess needs.
* Strived to make all courses interactive and enjoyable while meeting educationa
l goals and objectives.
* Proficient with Microsoft office software and other tools.
* Attended workshops on adult learning theory and implemented techniques into co
urses for maximum benefit to the client.
9/1996-10/1998 HR Representative/Trainer DST Systems, Inc.
* Implemented and oversaw the Leadership 2000 training system in the Kansas City
, Missouri office. Responsible for ordering materials, tracking inventory, sched
uling classes, assessing the need for and implementing changes in curriculum.
* Initiated management and leadership planning, which entailed creating developm
ent assessments to determine resource and training needed for front-line to mid-
level managers. Worked with managers to develop processes to link training with
DST's performance management system.
* Assisted with skill gap analysis and assessments to identify effective interve
ntions.
* Facilitated comprehensive training programs for all levels of the company from
associate level to Company officers.
* Consulted with internal and external clients, managers and associates to desig
n and implement the appropriate training programs utilizing strong interpersonal
skills.
* Provided out of state on-site training to external customers as needed.
* Identified team performance needs and conducted team trainings to promote cohe
siveness and teamwork.
* Designed and implemented evaluation processes to measure the level at which st
udents were learning, and tools to measure the value clients were receiving from
the facilitators during training courses.
12/1993-9/1996 Career Development Associate Hallmark Cards, Inc.
* Promoted from Kansas City to California after only 5 months with company to op
en and manage highest grossing store in hallmark's corporate chain of party stor
es (Parties Galore), from construction level to store opening and forward.
* Responsible for recruiting, hiring, training, scheduling, meeting sales goals,
tracking
inventory, buying merchandise, store layout & design, marketing and promotions.
* Successfully hired, trained, and managed 22 new associates in the areas of par
ty consulting, customer service and sales.
* Consistently provided a high level of customer service and a quality product.
* Promoted from California back to Kansas City 10 months later to test marketing
branch of the company.
* Frequently gave tours/presentations of stores, presenting business plans to hi
gh level executives, officers, and independent store owners to market ideas and
sell new store concepts.
* Promoted 11 months later to sales department selling to independent retailers.
* Lateral move 3 months later promoting new chain stores for an independent reta
iler. Responsible for promotions/advertising, supporting team involvement and ov
erseeing project.
Education
1989-1993 B.S. Organizational Communications Central MO State University
Minor: Mass Communications
Professional Development
* Franklin Covey Certified Instructor (The Seven Habits of Highly Effective Peop
le & Presentation Advantage)
* Communico Ltd. Certified Instructor (M.A.G.I.C.)
* Achieve Global Certified Instructor (Leadership 2000)
* Bob Pike Creative Training Techniques