KATHLEEN HICKS

13 Old Farms Crossing, Avon, CT 06001 ? Phone: 860.673.7735 Mobile: 860.978.0250

? kh56d47c@westpost.net
ACCOUNT MANAGEMENT / SALES
Expert in: Strategic Accounts ~ Lead Generation ~ Consultative Selling
Versatile, high-energy professional who leads companies through change and chall
enge to profitable growth. Strategic problem-solver who envisions smart solution
s and executes with urgency across all levels of the organization. Hands-on lead
er with successful sales experience that is able to effectively build relationsh
ips with corporate and strategic accounts. Outstanding strategist that is able t
o deliver record breaking revenue growth in highly competitive business markets.
Skilled in negotiating partnerships, alliances and other business transactions.
Keen ability to forecast industry trends, capture opportunities, and catapult n
ew ventures.

CORE COMPETENCIES
Business Planning & Development ~ Change Management ~ Forecasting ~ Technology ~
Account Penetration ~ Marketing
Cold Calling ~ Networking Events ~ Software Demonstrations ~ Sales ~ Logistics ~
Strategic Planning ~ Operations
Team Development & Leadership ~ Revenue & Profit Growth ~ Productivity & Perform
ance Improvement
Trade Shows ~ Report Generation ~ Seizing Market Opportunity ~ MS Excel ~ MS Wor
d ~ PowerPoint
BENCHMARKS & MILESTONES
SALES
* Expanded market share 20% within territory by identifying and establishing rel
ationships with potential business partners, profiling existing clients and util
izing vast network of contacts to expand customer base accounting for $5M in ann
ual sales module revenue.
* Developed and negotiated new contracts to increase margins and maintained an e
xtremely high level of customer satisfaction.
* Quickly generated revenue through implementation of complex network solutions
and continually attained and exceeded assigned quota.
* Targeting a broad market, consistently meet and exceed all lead generation in
territory through cold calling in person and on the phone, participating in netw
orking events and developing relationships with industry consultants.
* Continually develop and maintain a sustainable sales pipeline, maintain awaren
ess of industry-related issues and keep current with technological trends.
ACCOUNT MANAGEMENT
* Expertly present persuasive marketing materials, including software demonstrat
ions to physicians and staff in ambulatory care.
* Participate in networking events and trade shows and routinely achieved accoun
t penetration and partnership development.
* Utilize consultative selling approach focused on partnerships and the value pr
oposition.
OPERATIONS AND MARKETING
* Led team of sales and technical consultants for project design solution reachi
ng 6,000 locations nationally.
* Effectively coordinated branch operations building an effective sales support
management team as the liaison for sales results, forecasts, client issues and t
erritory coverage.
* Effectively utilized corporate resources to solve issues and create solutions
to meet the customers' needs and problems and coordinated and conducted seminars
educating clients and prospects.
* Designed territories with complex software incorporating number of businesses,
number of employees, amount of existing revenue and projected growth in contigu
ous zip codes.
* Fully responsible for report generation on data and issues ultimately driving
enterprise wide decision making.
* Forecasted and recorded sales progress to determine sales performance levels a
nd need for modifications by comparing data of reported versus actual revenue ge
nerated over a 6 month and 12 month timeline.

KATHLEEN HICKS PAGE TWO

RECENT EMPLOYMENT HISTORY

VIRTUAL OFFICEWARE INC.

2008 - 2009
Supplier of GE suite of products, providing medical practices with practice mana
gement and electronic medical record software.
Territory Manager (CT, RI and MA)
Licensed Insurance Agent with MEGA Life and Health Insurance Company and Field S
ervice Representative with NASE (National Association for the Self Employed)
MARCOLIN USA 2006-2007
eyewear (frame) sales to optical shops
Account Manager (CT, WESTERN MASS)

PREVIOUS EXPERIENCE
AT&T
Largest provider of local and long distance telephone services in the United Sta
tes and the second largest provider of wireless service in the United States. T
en years.
Business Application Specialist - Large Accounts/Commercial Markets, Norwalk, CT
Account Executive - Commercial Markets, White Plains, NY
Market Analyst - Commercial Markets, White Plains, NY
Account Executive Industry Consultant - Business Markets, White Plains, NY
Account Executive - General Business Systems, Farmington, CT & Springfield, MA

EDUCATION
Bachelors of Science in Business Administration
Concentration in Marketing
Villanova University, Villanova, PA