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79 New Valley Road * New City, NY 10965 * 845.634.4076 * 914.629.3329 * nd57459c


Server Applications: Windows Server 2000,Windows Advanced Server 2003, Active Di
rectory Services, DNS, WINS, DHCP, Citrix Metaframe XP, Omni Back II Backup, Ver
itas Backup Exec for 2000 / NT, RSA Ace server administration.
Server Projects: I recently was just responsible for moving our entir
e Rational Clear Quest Infrastructure to a new location. That involved configuri
ng new IP's, changing fiber interfaces. I also had to update DNS to reflect the
new static IP's on all of the printers moved to the new subnet. I am also capabl
e of installing SCSI controllers, ram, installing OS, and configuring raid level
Workstation Software: Windows 7,XP,Vista, ,Mcafee Antivirus, Outlook 2007, Offic
e 2007, Vmware VDI, Blackberry Desktop Manager
Systems Admin: Reset passwords; create computer accounts, adding user
groups and permissions to all NT user accounts via Active Directory.
Servers: Dell Power Edge 2550, Dell Power Edge 7550
Printers: Xerox 5500, 7400. All HP model printers
Telecom: Cisco Voip\Soft Phone clients via Call Manager
Routers: Installed Cisco 2500 Series, coordinated with NOC to fix and maintai
n any
Network issues.
EMC - White Plains, NY 01/2003 - Present
Global IT Field Support Senior Engineer Level 3
* Responsible for supporting over 30000 users in headquarters and remote locatio
ns globally
* Effectively resolving user issues with a remote utility called Log Me In
* Capable of assessing and identifying performance bottlenecks on problematic cl
ient machines
* Repairing all IBM and Dell laptops (Dell certified) hardware and software issu
* Basic systems engineering including user administration, network troubleshooti
ng, and desktop\server support
* Orderly tracking user issues and company assets via the Peregrine helpdesk sof
* Actively participates in 24\7 on call support
* Migration of all Smarts users to the new EMC domain including resolving encoun
tered issues.
* Administrator of the Siemens High Path phone system
* Planned and executed integration of Cisco 4507 routers in conjunction with net
work operations
* Support for all Black Berry devices including configuration and setup
* Medium level knowledge and Administration of Cisco Voip IP phones with Soft Ph
one client. Create voice mail and phone extension administration
* Consistently leveraged by other groups such as Network Operations, NT, and Sec
urity Operations to be the onsite hands of their equipment installations.
* Provide first class support to the entire user base including several on site
* Ability to pacify and quickly address user concerns in a timely manner
* Closed over 1300 various user issues for the year 2009
Associates in Local Area Networking/Data Communications
Dean's List 3.5 GPA
TRACK ON TRAINING - Paramus, NJ 2000
Windows 4.0 MCSE+I, SQL 2000 Administration, Windows 2000 Administr


Microsoft Certified Systems Engineer + Internet (MSCE+I)

Dell certified for notebooks and desktops

Professional current references available upon request