PATRICK HARGARTEN

5004 Thomas Avenue South

Minneapolis, MN 55410
(952) 888-8008
EXECUTIVE-LEVEL MANAGEMENT: Supply Chain Logistics
SUMMARY
Supply chain professional with expertise in managing multi-site, multi-national
distribution operations, transportation networks, strategic sourcing teams, and
material and inventory control operations effectively working across various geo
graphies including North America, Japan, Europe, and Australia. Experienced in m
anaging operating budgets of $25 million, teams of up to 150 people, and invento
ries of $100 million. Proven success in delivering strong financial gains withi
n global markets. Skilled in distribution, transportation, and warehouse managem
ent systems implementation and management with specific SAP and Manhattan and As
sociates expertise.
PROFESSIONAL EXPERIENCE
ACCENTURE, INC., Minneapolis, Minnesota
Leading global management consulting, technology services, and outsourcing compa
ny with revenue of $23.4 billion.
Division Manager, Procurement Services (Supply Chain Logistics) 2007- Present
Manage multiple category teams in the procurement of over $1 billion in indirect
products and services. Create pipeline of projects promoting leading edge sourc
ing strategies for enhanced productivity and cost reductions. Support the devel
opment of specific high-profile accounts and define savings targets and service
expectations that facilitate Accenture's sales teams in landing new clients. As
sist in growing clients' connection to and spend with MWBE.
Accomplishments: Achieved 20% cost savings for major client by renegotiating pa
rcel services contract reducing costs by $22 million. * Conducted assessment of
client's transportation network and contracts and identified large-scale saving
s opportunities. Defined strategic approach to carrier negotiations netting $17
million in savings during 2007. * Co-led an effort to increase the inclusion an
d participation of diverse suppliers in client's business opportunities and impr
oved participation from 17% in early 2008 to nearly 80% of bids in 2009. * Deve
loped and implemented closed-loop debriefing process and associated executive su
mmary tools for mission-critical projects to ensure team alignment on goals and
results, and to deliver coordinated communication to key client and Accenture se
nior executives.
COACH, INC., Jacksonville, Florida
Designer, producer, and marketer of handbags and accessories with global distrib
ution and annual sales of $3.2 billion.
Senior Manager, Global Distribution 2006 - 2007
Recruited by Coach to lead sales and operations planning and ongoing operations
in rapidly growing global distribution center; specifically charged with ensurin
g all channel requirements were met within time commitments and cost expectation
s. Directed sales and operations planning process in multi-channel business by k
eeping abreast of ever-changing volume plans and controlling customer order flow
to optimize capacity utilization and available inventories. Headed out-bound s
hipping operations for global distribution, shipping over 22 million units annua
lly to over 35 countries and directed value-added services process, customizing
over 750,000 products annually. Managed team of 150 regular and temporary perso
nnel.
Accomplishments: Resolved capacity and labor planning problem in fast-growing,
highly seasonal business by implementing a sales and operation planning process
that provided a full year operating and staffing plan. * Mitigated significant
and ongoing problem with shipment accuracy and timeliness by designing load mana
gement and scheduling tools that improved order accuracy to 99.8% from 92% and e
liminated over $100,000 in claims payments. * Doubled throughput per minute by r
esolving bottleneck problem in high-growth gift-wrap operation by modifying conv
eyor system including capital equipment justification and procurement. * Managed
multiple enhancement projects improving middleware between SAP v4.6C and Manhat
tan & Associates WM systems.
Patrick Hargarten Page Two
MARSHALL FIELD'S, Minneapolis, Minnesota
Premier department store and division of Target Corporation, with annual sales o
f $76 billion.
Senior Manager, Distribution 2004 - 2006
Recruited by Marshall Field's to lead efficiency improvement and cost reduction
efforts. Directed distribution center operations, including in-bound and goods r
eceipt, storage, out-bound and home delivery, inventory control activities and s
ystems capabilities. Oversaw store managers to achieve operational objectives an
d sales goals. Held P&L accountability and met financial, operational, and profi
t margin objectives while directing team of 75 personnel.
Accomplishments: Eliminated 85% of significant and ongoing overtime expenses by
negotiating new work rules within the union contract and changing operating pro
cedure in the receiving department. * Mitigated major customer service problem
with late and inaccurate deliveries by implementing order audit process for all
home-delivery shipments resulting in on-time delivery and order accuracy improve
ment of 97% from 82%. * Eliminated over $2 million in inventory misstatements a
nd replaced annual physical inventory process with cycle count process by spearh
eading a cross-functional team that identified and corrected transaction problem
s within the inventory control software. * Successfully managed complete IT Sys
tems hardware and software change-out in the distribution operation center as pa
rt of the transition team when May Company acquired Marshall Field's from Target
Corporation.

TENNANT COMPANY
Leading manufacturer of non-residential surface maintenance equipment with annua
l revenues of $700 million.
Director, Supply Chain Management, Tennant Europe, The Netherlands 2001- 2004
Selected to relocate overseas to lead turn-around effort for failing operations.
Directed European strategic global sourcing operations for direct and capital p
roducts, sales and operations planning, inventory control and materials manageme
nt, warehousing and distribution operations, and global transportation managemen
t processes including carrier selection, contract negotiations, and performance
management while leading team of over 50 employees. Performed strategic planning
and project management in supply chain processes and lead distribution informat
ion systems implementation project. Member of Senior Management Committee while
on assignment in The Netherlands with responsibility for monthly executive prese
ntations on customer service and logistics cost and quality metrics.
Accomplishments: Reversed revenue losses and solved persistent customer service
problems by restructuring distribution operations to improve customer service a
nd cut costs; results included 18% reduction in operating costs, improvement in
on-time shipping performance to 91% from 47%, and $500,000 savings in transporta
tion costs.
* Improved profitability by moving machine assembly processes from a high-cost f
actory in Germany to a low-cost manufacturing plant in the Czech Republic result
ing in a 27% reduction in unit cost. * Successfully led the implementation of t
he Sales & Distribution and Warehouse Management modules during migration from l
egacy systems to SAP v4.6C global instance. * Resolved major supplier managemen
t problem by consolidating supplier base by half resulting in inventory reductio
ns of over $1 million and more than 10% purchased cost savings. * Developed and
implemented automated interface between SAP and UPS Europe's shipping and track
ing systems cutting distribution staffing requirements by 2 FTEs and improved cu
stomer service by making shipping and tracking information readily and automatic
ally available in SAP. * Led business process re-engineering effort in manufact
uring operation that lowered machine set-up times and reduced standard order qua
ntities resulting in over $1 million in inventory reductions. * Advocated for a
private label contract with Italian manufacturer and secured exclusive North Am
erican marketing rights for high-powered commercial vacuum cleaner line.
Patrick Hargarten Page Three
Corporate Logistics Manager, Tennant USA, Minneapolis, Minnesota 1995- 2001
Managed multi-site, multinational distribution network, sales and operations pla
nning, inventory planning and control, and budgeting while leading a team of ove
r 80 personnel. Directed global transportation, including contract negotiations
, carrier selections, and performance reviews. Led import and export compliance
process.
Accomplishments: Led successful logistics network re-design and 3PL selection p
rocesses for North American distribution operations resulting in a 15% cost redu
ction for distribution operations. * Successfully mentored and developed small
disadvantage and minority suppliers into large-scale/multi-million dollar provid
ers for Tennant's supply chain operation. * Developed five-year outsourcing agre
ement with Exel Logistics to operate Tennant's North American distribution cente
rs and managed ongoing operations in partnership with Exel. Negotiated 10% redu
ction in truckload and less-than-truckload freight rates. * Lead the implementa
tion team for the SD module of SAP during initial migration and multiple upgrade
s. * Saved 10% in annual cost and improved shipping lead time to 4 days from 7
days by designing a direct-delivery, multi-stop truck load delivery process and
by changing out padded van carriers. * Achieved significant duty and tax saving
s for products sold in Canada and Mexico through implementation of ongoing manag
ement of NAFTA compliance process. * Resolved a longstanding issue with customs
compliance for import/export materials by creating and staffing a customs compl
iance team that correctly classified over 75,000 products that Tennant distribut
ed globally. * Successfully defended Tennant's position on import duties in dis
pute with Revenue Canada/Canadian Customs by presenting information from customs
regulations and Canada case law.
Additional relevant experience includes Materials Manager and other materials ma
nagement and new product development positions at Tennant Company.

EDUCATION, TRAINING, AND CERTIFICATION

Bachelor of Arts, Business and Communication - June 1992
University of Minnesota, Minneapolis, Minnesota
Certified in Production and Inventory Management -- CPIM
American Production and Inventory Control Society --
Alexandria, Virginia * http://www.apics.org/About/
Logistics Institute Professional Certificate - February 2008
Georgia Institute of Technology
Atlanta, Georgia * http://www.scl.gatech.edu/
Sales and Distribution Processing; Warehouse Management; Master Data - 1999
SAP America
PROFESSIONAL MEMBERSHIPS
Council of Supply Chain Management Professionals (CSCMP)
American Production and Inventory Control Society (APICS)
RECOGNITION
Minority Business Enterprise Recognition Award -- MMSDC
Recognized with Tennant CEO's Total Quality Award for New Product Launch Process
Presented with Tennant CEO's Quality for Inventory Control Improvement